490 comments found.
Hi. I bought this thinking it is a HTML template. Do you not perhaps have this template as HTML only?
Hi there,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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HI there. I’ve just installed and imported the demo content. I’m trying to modify destinations through a GUI but all I see is the default WP editor. With the short codes in there its near impossible to edit this way. Is there a GUI for destinations that I am just not seeing? Please advise. Thank you
Hi there,
Thank you for reaching us!
Please go ahead to WPBakery > Rolemanager and check destinations page as well. This way you will be able to edit it with WPBakery.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Support is very slow i need help and i get one mail in a day even if is not helpful.
Hi there,
Sorry to hear that you feel this way, however, we do see that our support agent has responded to your request. You should know that our usual response time is within 24h. SO you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hey, I would like to directly install the Travel theme and start modifying from it. How can I do it ? When I installed the theme it just shows me a Hello Word page. Thx
Hi there,
Thanks for writing in. Well, in order to get the content from our demo page you do ineed to import demo content.
Also, we would kindly ask you to check your resources that are recommended for this as well as you can always try to import our demo content with our XML file.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Is Roam available for purchase only as a HTML template?
Hi there,
Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Pré-sales question… I’ve read in the documentation that each tour can have a specific data, set by de bookking system, but I could not find in the frontend tour page end in the loop list of the tours where this date is displayed. Can you show/explain how it works? tks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I bought ROAM theme, and it’a a shame I can’t change the icon for a custom section in Tour Item, instead I always get a book icon any possible way to change the icon ?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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already submitted, no answer yet
Hi again,
Please be patient, our agents’ usual response time is up to 24 hours on weekdays.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, previous months ago i start using your theme and wrote to you with support ticket but didn’t get any answer. I have installed and activated theme on localhost with its purchase code. but after the moving website from local to server i couldn’t activate the theme with the same purchase code. in that time I’ve made a mistake i guess and deleted the whole site from localhost without derergistering the purchase code there. so now i think that it’s the case why i still have a problem with activation purchase code on server. I couldn’t find a place where i can deregister theme from envato account or something similar place. please help in this case, you might know what to do here.
my support ticket is expired now and can’t use support so i write you here. please help with this case. for more details you can write me on: nukri.tusishvili@geolab.edu.ge
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, my license its no working more, who can help me?
Hi there,
Could you please explain what you mean by this? Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Dear, I use this theme for my tourist company and would like to buy another license for my next project. But as I today was checking my webpage www.stadtfuehrer-warschau.com and reduced my browser window, suddenly my tour list on the homepage was totally destructed. I did not see this before. Then I checked on my ipad and laptop, that this behaviour is always like this. I would like to know if this is can be repaired before I buy the second and third license. On my big screen it did not occur. But most of the users have smaller screens. What can I do to see, if this is repairable before I buy the license?
Hi there,
Please provide your site url so we can take a look. Thanks.
Support
Mikado Portfolio part of
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www.stadtfuehrer-warschau.com ; when you make the window of the browser smaller, at a certain point the tours list below the slider is completely disorganised (on desktop and laptop). On my Ipad the tours list is always unreadable.
Hi there,
This issue is caused by your caching plugin: http://prntscr.com/utwgj9 When this rule is disabled, your site looks fine: http://prntscr.com/utwgtv
Support
Mikado Portfolio part of
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Hi, suddenly my Destination Items pages are not loading the images at bottom, please see here https://xcenttravel.com/destinations/greece/. Can you please advise.
Hi there,
This article might help you here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, can you please check the request id(#67134) on support, Its third day and I didn’t get any response from you. please check, thank you
Hi there,
Thanks for writing in! Once we check we can see that your request did get responded to.
If you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Thank you for the quick support. But there is some problem in demo, I requested in ticket, please update it and I will start working.
Hi there,
Thanks, please for any additional assistance keep the conversation with our support agent as they can help for sure.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Goodmorning, I purchased 2 Licenses for this theme. When I try to install the second and I try to insert purcased code, it result registered. Can I have a solution? Thanks in advance
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module.
So in your case now I would kindly ask you to submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hello, I’ve seen from a couple people using the template that a user logins to submit/book a tour. Can it support normal submission without having to login?
Hi there,
Thanks for taking an interest! Tours are not connected to WooCommerce. We implemented Paypal as online payment, or if you disable Paypal you are able to arrange payment personally with your customer after sending a booking request. The user admin serves as an overview of the booked tours they have made.
Check out Roam’s user dashboard by signing in from the front end of the demo website with the following credentials
Username: test Password: test
Support
Mikado Portfolio part of
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Hello, thanks for your response. No, I’m not inquiring about tour support for woocommerce… I need clarification on if a user can be able to submit a booking with the tour booking form without having to login as it is here on the screenshot – https://bit.ly/34ClWu1 below tour availability. I would want my to have people on my site only submit inquiries through the exact form – but no login or payment. Please clarify for me. Thanks in advance.
Hi there,
You can book the form without logging in, but the user dashboard serves as an overview of your booked tours.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello! I tried to install Mikado Core plugin (ROAM theme) but it doesn’t work, still not installed. You could you please help me fast! I need to deliver this website this week end. Thank you!
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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I have sent a support ticket and yet to hear back form you? Need to add arrows to Carousel. Please help.
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Mikado Portfolio part of
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When the Slider Revolution plugin will be updated? After the Wordpress 5.5 update the plugin does not work, so half of my webpage is “white”. Can I update it manually?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
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Hi, I have a question how can I change de parameters in the Tours sections -Mikado Info Section, I would like to change the titles : price, discount price, duration… thanks for the help!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi there 
I’m trying to install this theme for a new domain.
Im not using my old domain anymore.
When I fill in the purchase code it says that the “code is already registered for other domain”.
What should I do to make it work for my new domain?
Thank you in advance. Casper
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, what slider do you use?
Hi there,
Thanks for taking an interest!
In our Roam theme we do have Rev Slider included as a bundled plugin which you can use to create your Sliders.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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