23241 comments found.
2 Days now waiting for a reply from support – #99657
Hello, @matod,
Really sorry for the inconviniance, I have just confirmed from the support department and they said they already replied your support ticket 2 hours ago, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi Team, I absolutely love this theme. Too many customisation and options. I want to use a shop template for my website but just for the homepage, i want to use the body (excluding header footer) from a different page. Is that possible?
Hello, @moulikpatra03,
You have to Import the Shop Demo on your site and set the Shop Page as Home Page and remove all the other pages which you do not want on your site, and you can remove the header and footer from any page by using page view options as per your requirements.
Regards, P-THEMES.
Is it possible to display stock status on each product like ‘out ofstock’ ‘available to backorder’ or ‘in stock’ in product archieves? Like this: https://imgur.com/a/AVyPX1A
Hello, @Jettools,
No, Sorry to say that but this is not possible using Theme Options, as there is no such option in the Theme for it, you have to try with any third party plugin or any code snippets which works for you.
Regards, P-THEMES.
I will register the theme but the correct licencenumber will not accept. I can send you the number when you give me a mailaddress.
Hello, @icommerce_63,
Please share your Theme purchase code PDF file with us via our support system here: http://portotheme.com/support
or via our email newsmartwave@gmail.com
Regards, P-THEMES.
I have a license linked to a project that I no longer use and would like to use in another one. Can you reset my licence?
Its ok now, ignore this, thank you
Is there a recaptcha plugin or code insertion method you can recommend that will work on the wordpress and woocommerce pages?
Hello, @daschenbrener,
Sorry to say that but we have not tested any of the third party plugin or code with the Theme officially for this purpose, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I have been trying to login to support for days. It does not save the password via Chrome and when I reset the password, it errors out. What’s going on?
Hello, @mcintyremedia,
Try to clear the Chrome cache and cookies, There is no such issue with Support Stystem or Chrome, This is the issue only at your end with your browser.
And if still finds the issue with Logging in, then please share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and reset the support account for you.
Regards, P-THEMES.
Hello,
Last Update,
Porto | Multipurpose & WooCommerce Theme,
visit Link : https://1.envato.market/RBqQa
Hello, @sabbirsarder565,
Can you please explain your query more clearly if possible with the help of screenshots…
Regards, P-THEMES.
Can you send me the pt-br?
Hello, @jolfer810,
You can translate your site using Loco Translate plugin in any language as per your requirements.
https://smartwave.freshdesk.com/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
Dear Author, so many times i create a ticket on support center and ask about REVOLUTION SLIDER AND WPBACKERY VISUAL COMPOSER PLUGINS, they are providing not lates plugin of wp backery and others, please check here https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-update-porto-functionality-revolution-slider-and-wpbackery-visual-composer-plugins/ and this https://www.portotheme.com/wordpress/porto/documentation/update-plugins/ Porta claim that those plugin are premium and can use latest version but i can not. i want fully refund thank you.
Hello, @mcaniynemli,
Please delete the old version of the plugins from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
When we update to WP 5.5 the website is crashed did you made any updates for that?
wp-content/themes/porto/header.php:14
Hello, @homelinkonline,
The latest version of the Porto WordPress is fully compatible with the latest version of the WordPress 5.5, I can see you are using the old version of the Theme: https://postimg.cc/RW7k0mxS
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Guys I have a license linked to a project that I no longer use and would like to use in another one, but when I activate it informs that it is linked to the old project. How do I unlink from the old project?
Detail I don’t have access to the old project.
Hello, @robertoferreira,
You have 4 licenses on your name, which one I will reset for you? Please share the first 4 digits of the license like ab12** so that I’ll check/verify and reset it for you.
Regards, P-THEMES.
Hi Porto… as per the image a product is added to Porto 35 but the cart amount is stiil 0,00… How solve this?
Hello, @unoserver,
I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.
Regards, P-THEMES.
Thank you for the response… How do I remove that once is useless for our purpose?
Hello, @unoserver,
You have to remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements as showing below:
Regards, P-THEMES.
Please how do i disconnect this theme from my website?
Hello, @tommysyn,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Hello, I mistakenly renewed the support for this theme but it is an error. Can I get a refund please? How do I go about it?
Hello, @tommysyn,
Sorry to say that but this is not in our hand you should contact Envato for this on this, they will help you.
Regards, P-THEMES.
We have purchased Porto 2 years ago and support expired. We want to ask, if we renew support, can you help us with the speed optimization ? When running Google Page Speed test, on mobile, we get over 10 seconds.
We have used a Porto demo, which we customized, added some more plugins etc. We installed all the optimization plugins you mention in the Porto theme documentation on your website. Despite all our efforts, we get a score of 20-25 from Google Page Speed for mobile. And Google suggests to Minimize main thread work and to reduce javascript.
We thought maybe the fault lies with other plugins that we use. So we tried to download your Demo Shop 18, made absolutely no changes to the files as they came from you and added no extra plugins then the one the demo asked for, uploaded the files to the server, tested with Google Page Speed test and got a very low grade on mobile (score 32). If even with the exact demo from your website the score is low, then maybe you did some optimization which are not mentioned in the Porto documentation (which we read completely).
If we renew support, can you help us figure out if the problem comes from the theme or not ? Or maybe this is the maximum score we can get with Porto and we should be happy with it ?
Please let us know if we should renew support and discuss this issue further.
Hello, @mishki,
Sorry to say that but the Speed of the site is not covered in the Theme Support Policy because it requires extra Customization.
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hi, After importing demo site, the layout is not proper, all content is there, but it is not arranged well as in the demo site. Tried to create support ticket, but unable to create support account. Please help.
Hello, @heidelbergmedical,
Your site is on Maintainance Mode, Please turn OFF the Maintainance Mode from your site and share the URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Active now. Please check
Hello, @heidelbergmedical,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
Thank you very much, that worked. So is it the problem with Elementor? Will there be problem if we use WPBakery?
Hello, @heidelbergmedical,
Sound’s Good!!, Yes, its issue with Elementor and we are working on this with Elementor Support and it will be fixed with future upcoming updates of the Theme and plugin, so please be patience till that.
Regards, P-THEMES.
Purchased the licence and downloaded the porto theme file. Its missing CSS files and can not be installed. Their support area is also not working and we are unable to submit support ticket. Very bad experience.
Hello, @AdeleCorp,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/Ppywqyf6
, It must be the cache issue at your end nothing else.
And if you are unable to contact via our support system, then please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check and create the support account for you.
Regards, P-THEMES.
I am not able to install the needed plugin
Installing the latest version…
Removing the old version of the plugin…
Plugin updated successfully.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hello, @rockwithya,
Please delete the old version of the plugin from your site and download the latest version of the plugins from the below-given article and Install and Activate it on your site it will work for you:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/10/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Good day Porto
I have send a request on the porto help forum – 18th – please can you assist urgently…...
The cart is forever turning – people cant buy online…...
Hello, @charlescheng719,
I have just confirmed from the support department and they said they already replied to your support ticket #99493, please check your support ticket now and reply to your support ticket accordingly, please do not ask here for the support tickets.
Regards, P-THEMES.
Hi ;
My page opens too late. The methods I applied did not work. I did the following operations but didn’t get any results. My site is still very slow. The hosting company says the problem is software.
Speed Optimize Wizard
EWWW Image Optimizer
WP Super Cache
Fast Velocity Minify
Hello, @yildiz86,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/anatoliaparts.com/9f5Vktzf
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
