362 comments found.
Can I add TAX %?
Hi there,
Thanks for taking an interest! The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose. Within WooCommerce > Settings you do have an option to enable taxes. And you can read more about it here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, How to edit the footer also when I click on BOOK NOW it does not go to check out
Hi there I fixed the footer but I want two things please First when the user click on BOOK NOW instead to add on cart I want to go direct to cart page. Second I changed the description for the room but it does not change it remains like this “Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam odio lorem, iaculis non felis vel, faucibus efficitur dui. Aliquam erat volutpat. Quisque hendrerit massa nec lobortis mollis. Nunc eu eros efficitur, convallis enim ac, ultricies nisi. Lorem ipsum dolor sit amet, consectetur adipiscing.Donec sollicitudin nulla risus, eget luctus ipsum facilisis dictum. Integer ultricies sapien libero, sed congue ligula hendrerit quis. Vivamus dolor mauris, mollis nec accumsan sed, pulvinar id nisl. Aliquam vulputate ante purus, quis sollicitudin augue euismod sit amet. Aliquam vehicula mi sit amet suscipit tincidunt. Quisque sed lobortis metus, vitae efficitur felis.”
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i am having problems with the weather forecast on rooms. No “other days” are beeing shown. I can see that the is not included. the site is located at hotelkongfrederik.dk
- div class=”qodef-m-other-days”
Hi there,
Please check that you have Entered a weather location api key in Allogio Core Options > Rooms > Single Room. You can read more about on how to get API key – https://openweathermap.org/appid#get
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have the API key on the rooms. When trying to submit a request on your help center i get the info that my license key is invalid. Just bought the theme
Hi there,
Please check that you did enter correct profile and theme, as our help center is working unconditionally and you can for sure submit a request. So please do so and our support team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can i disable completely your booking system and add my own? Thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would be great if you could integrate a fully featured hotel booking plugin like Hbook… I love the look of your theme. It has amazing design qualities, but lacking on the booking front – which is important for me.
Hi there,
Thanks for taking an interest! The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
The customer that book a room do get a notification mail once they go through the purchase.
If you have any additional questions please feel free to ask.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi support team,
We are buiding a website in french and we followed the documentation to translate the theme but we can’t fin some parts of the theme such as the different part of the booking engine :
- The days in the booking engine - Some label as “GUESTS :”, “1 Adult”, “2 Adults” ... - And many more
We also need to have the currency symbole at the right of the amount.
These are what we have done so far : We started manually by creating the po (and mo) files for the theme and the plugins alloggio-core and alloggio-membership.
After checking your documentations to find the right solution, we installed Loco Translate.
Can you help please ?
Hi there,
All our theme labels are translatable and you can read more about it here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have 3 Tickets with the same problem please help. #57398 #56958 #56280 i finiish my site but the booking system has problems,
Hi there,
Once we check we can see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I’m unable to import the demo.
Here are the steps I’m following:
1. Go to Alloggio Dashboard > Import.
2. Select the demo I want to import, currently the only one available is “Alloggio”
3. Select Import option: All, Content, Widget, etc… I’m selecting “All”
4. Click Yes on Import Attachments.
5. Click the Import button.
Sorry, there has been an error.
This does not appear to be a WXR file, missing/invalid WXR version number
Naturally because of that then you see errors in the JS console: JSON.parse: unexpected character at line 1 column 1 of the JSON data success /wp-content/plugins/alloggio-core/inc/core-dashboard/assets/js/modules/core-dashboard.js?ver=5.5:231
Any idea on how to solve this? And for context: here’s my server health:
Memory Limit 256 MB
PHP Version 7.2.31
Post Max Size 256M
Time Limit 300
Max Input Vars 5000
Max Upload Size 128 MB
I can provide the request ID if needed as well, as the theme was bought with my manager’s account.
Thanks,
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help, if you already have one please send us your request ID so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, The topic looks very good and is what we need but before we buy it I have a few questions. Is the topic 100% compatible with VPML, is everything on the topic translated because the site will be in three languages? Is there an option to have more than one currency? Is the reservation per room or per person because we need it per room? Is there an option to pay with PayPal? Is there an option to remove some of the fields on the payment page? Is a license for the topic paid for every year? These are my questions at first.
Thank you very much.
I have a few more things that I thought to ask you. Is there an option for the prices of the rooms to be different for the weekend? Is there an option to pay extra for an extra person in the room as the price for the weekend is also different from the rest of the time. I tried to book two rooms but with different criteria, ie in one to be only 2 adults and in the other to be 2 adults and one child but the system showed me rooms only for the first criteria. Does the theme support such an option? thanks
Hi there,
Thanks for taking an interest!
1. All our themes are compatible with WPML.
2. You do have only an option to set one currency within the theme options and the default WooCommerce settings.
3. The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
The customer that book a room do get a notification mail once they go through the purchase. So you do book a room, but it depends on how many persons you want to book it for, as the price will change according to this.
4. In WooCommerce > Settings you will see the regular options for payment
5- This is a default WooCommerce Checkout page which you can’t edit within the theme options, however you could possible do this with WooCommerce extension.
6. You do only need to purchase the theme once, as you do this you can use it on one domain and you do not need to pay for it annually.
7. Well we do have an option for seasonal pricing.
8. Could you please explain this a bit more. On Room page you do have an option to set Room capacity, minimum and maximum amount of people as well as different price for adults and children.
Please check the options here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello and thanks for the quick reply. I could not find out about the reservation system whether there is an option in which prices can be set for periods of time, ie at the same time the different rooms have
different prices both for the current period and for other periods as each room has a different price compared to the period. For example: from 15.08.2020 to 13.09.2020 for a double room price 150 euros, from 15.08.2020 to 13.09.2020 for an apartment price 250 euros, from 14.09.2020 to 21.11.2020 for a double room
price 100 euros, from 14.09.2020 to 21.11.2020 for an apartment price 180 euros. from 22.11.2020 to 20.01.2021 double room 80 euros, from 22.11.2020 to 20.01.2021 apartment 150 euros
.I mean whether it is possible to bet different periods and different reservation prices for these periods in the reservation system of the site at the same time.
Is there an option for the prices on the weekend to be different from those on other days. That is, we need the night from Friday to Saturday and Saturday to Sunday, that is, these two
nights to be at a different price for each room and different periods of time and to be able to change from us when we have a change in hotel prices.
The hotel for which the topic is large and we need such options because there are different offers according to the period or number of guests or the term of renting the premises.
Regarding the reservation of more than one room, our idea is when some book, for example, 2 rooms, but in one there are three adults and in the other there are 2 adults with 2 children.
to be able to rent a room for 3 adults and the others to rent a room for 2 adults and 2 children. Now your reservation system gives me
option for selection only according to the first criteria, ie a room for 3 adults and when I press the reservation button, everything ends here, ie the second room with the other 2 adultsand 2 children drop out and cannot be booked. My idea is when choosing rooms during the reservation the three guests to choose a room with up to 3 guests and then come the turn of the second reservation on the second criteria, ie 2 adults with 2 children and to offer them a room according to their needs. that is, with up to 4 people.
Since we can’t know how the theme works and we can’t touch the admin panel, can we buy the theme and test it? Can the topic be tested on a sub domain with us on our hosting and if we like everything and we like to transfer it to the main domain without paying a second time? Can the theme work on the main domain and sometimes before updating plugins or copy the theme itself to a sub domain just for testing and then update
the working site and then the topic on which the tests were made to be removed from the sub domain? What is the period in which we can request a refund if the topic does not meet our requirements and in this case can the entire amount be refunded? Greetings
Hi there,
With our seasonal price you could set a certain price for your weekends This way you can make a specific price for your weekend.
When it comes to the room bookings, you can choose a number of rooms but for the same amount of persons. If you have options and different number of adult/children you do book every room individually and there you do choose how many adults and children will be included. If we somehow misunderstood you on this please let us know.
When it comes to testing environment we do not have such a feature, however you are always open to have the theme installed on a subdomain for testing it for sure and then migrate it on your main domain. And when it comes to refunds you should know that you can always submit for one from the Envato account that you have purchased the theme from.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Thanks for your reply. Do I understand that we can buy the topic and test it and if it does not meet our requirements to request a refund? What is the period in which we can test the topic and possibly request a refund? Greetings
Hi there,
We do not have a testing period. However if you purchase the theme you always have an option to submit for a refund. You can read more about Envato refund policy here.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I bought your theme, but I have a big problem loading demo files; the operation always stops at 8% progress. I have also opened a support ticket, but have not yet received a reply. Thank you
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We could not locate any request at our help center with your Envato username so please if you have any provide us with your request ID so we can check and our support team will help for sure.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello ! This theme is really beautiful and I would like to purchase it but I have a question 
Is it possible to use this theme without showing the booking system ? Just information about the b&b, the rooms etc ? I would like to start without it but use it later. So is it possible to enable it later ?
Hi there,
Thanks for taking an interest! Well you can hide the booking feature if you do not wish to display it, as well as you do not need to fill in the information for the rooms, as you do not have an option to disable the booking feature which is integrated within our theme.
We are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is it possible to connect you booking engine to my pms or channel manager using API? I need to feed availability and prices from my hotel software and my PMS and channel manager have public api
Hi there,
Thanks for taking an interest! We cannot guaranty the compatibility and that the integration will run smoothly as we have not tested this with our theme. Thank you for understanding.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand but is it possible? I have a dev team that can handle API conection, but I need to know if it is possible to do such intgration and if you’ll give us support on the process
Hi there,
Please understand that we cannot provide support on something that we have not tested and that is not included within the theme. You can read more about support policy here.
Thanks for understanding and we are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I do understand. I’m just checking with you if it is possible, I willing to pay extra for this
Hi there,
As we mentioned earlier it is not. Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Nice theme!
I have one question about calandar sync with booking.com or airbnb. Is it included in your theme ? Like channel manager ?
Thank you,
GLWS, Regards
Hi there,
Thank you for reaching us!
No, unfortunately not. Booking is integrated part of the theme that can be managed within your WordPress installation only.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have bought the theme yet it is not working as it should. I make a reservation, i will go to the basket, delete the reservation and now i cannot make another one.
Is anyone having this problem?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, nice work. before i buy i want to know if it is possible to use the theme with other booking software. I want to use Smoodu. Thanks
Hi there,
Thanks for taking an interest. The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose and we can’t really guaranty the compatibility with 3rd party plugins as it has not been tested.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
...
Hi, pls can i have the form exaclty like its in your theme but without booking for now just to send an email to owner? Thanks
Hi there,
The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
The customer that book a room do get a notification mail once they go through the purchase.
However if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Question: Instead of “Check availability” is it possible to make a “Reservation Request”-CTA which will send an email because we don’t want a booking engine / shop behind? We only want these information via mail to answer the customer on there request.
Hi there,
Thanks for taking an interest! The Alloggio booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
The customer that book a room do get a notification mail once they go through the purchase.
However if you want to organise the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other then through our booking form.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have created ticket # 49273, hope you can help, waiting for your reply, thanks
Hi there,
Thanks for writing in. Please note that our support team response time is within 24h and we are sure your request will be handled as soon as possible.
Thanks you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need a site to work, can you check sooner?
Currently, I cannot import the demo data, I need quickstart for this installation of https://alloggio.qodeinteractive.com/vacation-resort/ . Can you help me?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
However, we do see that your request has been assigned and we know that our support team will give their best to help you.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t see anyone replying on the ticket I created, I need the quickstart to install like the demo, I think this won’t take you time. Because I’ve often asked for a quickstart to build for other themes I’ve bought. I’ve been waiting for more than 24 hours and haven’t seen any action from you yet.
Hi there,
Once we check your request #49273 we do see that it has been handled by our support agent. If you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your support !
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I just installed the theme with the Demo contents but it does not appear at all as in the live demo, on local or on the server, do I need to configure something more? All plugins are ok…
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a question concerning the booking calendar: Can integrate availabilities of other platform like booking.com, expedia and so on via an ical-calendar link? Thanks for your help!
Hello,
Thank you for reaching us!
No, unfortunately not. Booking is integrated part of the theme that can be managed within your WordPress installation only.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
