1798 comments found.
Hi there Is there a theme version which is not intended for Wordpress, having only html, css, and js files? I would like to use it on another custom platform.
Thank you. We are looking into creating an HTML version. We don’t have anything at this time.
Thank you
Happy to help.
Hi there, My WP Booking system recently stopped updating the changes – I am doing changes in my calendar, doing apply change and it´s not applying. When I put it manually it doesn´t save it either. Did anything changed recently with the Booking System? Why it stopped working?
one more thing – it looks like it has something to do with Bellevue Shortcodes – when I deactivate it, the calendar works normal – please advice
Hello! Thank you. Sorry to see that you ran into an issue with one of our themes. We are happy to help.
Can you please create a ticket for us here: https://themovation.ticksy.com/
Hello. The system is telling me that my support purchase code has expired. Can you please help anyway? Regards
What version of Bellevue are you using? It sounds like you are using a bundled plugin?
It’s going to be best for you to renew your support to talk direct with a dev.
https://themovation.helpscoutdocs.com/article/262-extending-and-renewing-theme-supportWe do keep all of our products up to date, so I’m sure there is a fix for that.
hi, I am using Version: 1.9.3 please advice how to sort out the issue, will try to do it myself. Don´t want to renew my support and pay more money after 4 years of using the theme.
must say it´s quite disappointing that you are asking me to pay 41,13$ to answer my issue while the new theme with support cost 59$
Hi there! Thanks for the follow up.
It’s fantastic news that you haven’t run into any issues using our product for 4 years. That’s much, much better than most themes.
Luckily our developers have made massive improvements and continue to support these products. We also provide outstanding support. The support renewal costs helps compensate for our time updating and supporting the product for years to come.
A request to renew support isn’t asking too much.
Since you are using version 1.9.3, you can easily upgrade here:
https://themovation.ticksy.com/article/12249For rooms and accommodation grids, my images are resizing to a pixelated size, like 380×380 for a 3 column grid. Where do you change this setting? I’ve checked everywhere and can’t find it
Thanks for letting us know. Can you please create a ticket for us?
https://themovation.ticksy.com/We have a great troubleshooting guide here:
https://themovation.helpscoutdocs.com/article/272-easy-fixes-for-the-most-common-roadblocksHow to update the plugins look like (Hotel booking + WooCommerce Payments hotel booking)? Best Regards.
They update automatically. If you are having any issues, please reach out to our support team.
https://themovation.ticksy.com/I’m having a problem I hope I don’t need to go through support for. When I try to add a header image, it says I should have my header image max height at 0 and when I try to crop it I get an error about cropping the image. Is there a fix for this?
Nevermind, I found it! Thanks!
Cool! Thanks for the follow up. 
Our icon at the top became square, why is that? https://www.southernsunsetcondos.com/
Have you moved the site?
Yes. What am I going to do?
I think that this is a migration issue.
Try deleting the fonts folder.
wp-content/fonts
Still not working 
Still not working. https://prnt.sc/ucpipb
Looking good on my side
Is theme version 1.93 no longer compatible with Wordpress? I all of a sudden have a fatel wordpress error and cannot update my site.
I have a client who does not want to have to do a full redesign of his site, and it’s my understanding that is the only way to get above site version 1.93 (ie: get to current version).
What is the best way to proceed?
You’ll need version 1.9.4 if you are using 1.9.3.
https://themovation.ticksy.com/article/12249where can i find a presale question my support is expired but wanna know about the update to 5.5
Hey there! What’s your question?
Our theme works great with 5.5
do i need to update to latest version?
do i need to update to the latest version?
other question how i get the latest version of master slider pro?
You should always be using the latest version.
https://demo.themovation.com/bellevue/changelog/Master Slider Pro will auto update. No need to enter a key.
Hi, I want to be able to “confirm” a reservation before the client makes de payment. Then, after confirmation by admin, the client will need to make the payment to complete the process. Can I make this workflow with the plugins that you provide? Or maybe I will need some other addon like “Hotel Booking Payment Request”?
Yes. You can set the confirmation to a mode “Manual by admin”, then you can send out a payment request
How can I send the payment request after the confirmation?
That’s what the add on is for. We bundle this for free.
great thanks. I can’t find documentation for that. I’ve bought this theme for a client and I can’t find a way to send the payment request after the confirmation. Can you help me with that?
Sure thing, please contact us via our support system.
https://themovation.ticksy.com/or contact us directly here:
https://themeforest.net/user/themovationWe need to validate your license.
I updated the theme to the latest version since Wordpress 5.5 has broken customizer (Appearance -> Customize). However, it still doesn’t work. Only Widgets appear. And I’ve tried the Jquery Migrate plugin that’s supposed to help address some 5.5 changes, but the problem persists.
Hello! Thank you. Sorry to see that you ran into an issue with one of our themes. We are happy to help.
Can you please create a ticket for us here: https://themovation.ticksy.com/
If you need to renew your support, please see:
https://themovation.helpscoutdocs.com/article/262-extending-and-renewing-theme-supportLet us know if you have any questions.
We have also recently updated our themes to support WordPress 5.5, please see:
https://themovation.helpscoutdocs.com/article/297-wordpress-5-5-update-issuesFor Bellevue you can see the latest changelog here:
https://demo.themovation.com/bellevue/changelog/Are you at the very latest?
Hi, I don’t understand, I can’t find woocommerce after installation, and once I try edit a page with elementor, everything scatters, what is happening,
Rooms pages don’t have bookings, bookings search not working. A lot wrong.
I need help ASAP.
Hello. Thanks for letting us know. Let’s start by making sure that you are using the very latest version of the theme. Please see our release logs.
https://demo.themovation.com/bellevue/changelog/I just purchased and installed less than 24 hours, I believe I’ve downloaded and installed the latest version. I can’t cope with this, I need your team to help fix else I might file for refund. Thanks
The zip should be about 4 MBs. The one you have downloaded is the large file with the extras in it. Make sure to download the correct file.
You want the “Installable WordPress file only.”
https://help.market.envato.com/hc/en-us/articles/202821510Hello, I need help through your support. So I renewed the support license for 6 months and tried to create a ticket on Ticksy but the site tells me that the license is still expired. What should I do??
Oh wow. Sorry to see that. Hm, I see you have active support, not sure why it would stop you from creating a ticket.
Try again. If it does not work, contact us via our author page: https://themeforest.net/user/Themovation
Final question before purchase. Can I get the search widget if I use rooms instead of accommodation types? If yes, how? My client wants to be certain that everything he needs for his website is all available and possible with this theme. If not, then how can it be configured so that guests can view past reservations? If we use rooms we can use Woocommerce Bookngs and guests can see previous reservations, but no search widget. If we use accommodation types guests cannot see previous reservations but it comes with the search widget. Thanks for your kind response as usual.
Thanks for asking.
Can I get the search widget if I use rooms instead of accommodation types? If yes, how?
Well, rooms and accommodation type are virtually the same thing. The search is to find availability within the booking engine so you could technically use rooms if you wanted to but the search widget will search the booking engines availability.
My client wants to be certain that everything he needs for his website is all available and possible with this theme. If not, then how can it be configured so that guests can view past reservations?
They get an email notification with their booking details. You can customize this message.
If you choose to use the WooCommerce checkout, you can also have them log into the WooCommerce backend and manage their order, but the details will be sent to them as an email.
If we use rooms we can use Woocommerce Bookngs and guests can see previous reservations, but no search widget. If we use accommodation types guests cannot see previous reservations but it comes with the search widget. Thanks for your kind response as usual.
Are you planning on using our own booking engine?
Unable to edit Rooms and Booking Calendar. In the rooms when HTML tab is clicked the screen scrolls up, same with booking calendar.
I also cannot access theme in Appearance to get version number.
Hello! Thank you. Sorry to see that you ran into an issue with one of our themes. We are happy to help.
Can you please create a ticket for us here: https://themovation.ticksy.com/
If you need to renew your support, please see:
https://themovation.helpscoutdocs.com/article/262-extending-and-renewing-theme-supportLet us know if you have any questions.
We have also recently updated our themes to support WordPress 5.5, please see:
https://themovation.helpscoutdocs.com/article/297-wordpress-5-5-update-issuesI bought your theme, installed and configured. But the payment gateways don’t work as expected. Paypal: once you have made the payment, and confirmed by PayPal you are returned to the site page. But the order is not paid!!! The configuration of PayPal also requires IPN, and which url should be put the IPN? usually you have to point PayPal to a file that processes. Is an IPN file present? What path does it have? Even when configuring the return of paypal to the order confirmation page, the payment is not recorded. and after X minutes it is deleted.
Hello! Thank you. Sorry to see that you ran into an issue with one of our themes. We are happy to help.
Can you please create a ticket for us here: https://themovation.ticksy.com/
If you need to renew your support, please see:
https://themovation.helpscoutdocs.com/article/262-extending-and-renewing-theme-supportLet us know if you have any questions.
We have also recently updated our themes to support WordPress 5.5, please see:
https://themovation.helpscoutdocs.com/article/297-wordpress-5-5-update-issueshotel, envato market and page builder plugins not installing
Hello! Thank you. Sorry to see that you ran into an issue with one of our themes. We are happy to help.
Can you please create a ticket for us here: https://themovation.ticksy.com/
Hello, Quick question. Has the latest version of Wordpress (5.5) broken this theme headings? Or is it something else that has broken it? Thanks, Will
Hello! Thank you. Yes, it’s ready for 5.5
Hello, i recently spoke with wpbooking system author about some bug which appears using it with bellevue theme. Those bugs appears just with bellevue theme…He tell me to ask you when will you do an update of bellevue theme to fix those bugs ? I’m sorry but i really can’t renew my support right now. I’m in the high season right now in France and i can’t update my calendar availabilities…which is really bad for me. Do you know how to fix this ?? Thanks Yann
Ok, are you using the latest version of WPBS and the Bellevue theme? Can you tell me the version number you have for both of those?
I’m using wpbs 3.4.2 and Bellevue theme 1.6.1
Ok, since you’re on version 1, the best place to start is upgrading to the latest release of v1 which is 1.9.3. Send us a message and I can provide the download link: https://themeforest.net/user/themovation#contact
Pre-sale questions: Hello, What kind electronic payments can I setup? Can I set only a % deposit to be payed at checkout? How can I sync my calendare with other booking calendars from OTA?
Thank you.
1- What kind electronic payments can I setup?
We support PayPal, Stripe etc and all the ones included within WooCommerce support.
https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/2 – Can I set only a % deposit to be payed at checkout?
Yes.
3 – How can I sync my calendare with other booking calendars from OTA?
We have two way sync via iCal. So works great with airbnb, booking.com etc.
Thank you for your reply. Just one more question: is it possible to add fees for specific kind of payments (i.e. paypal 5% fee, stripe 2.5% fee)?
Plus, is there any chance you hade a demo to have a look at the admin area?
The fees for specific payment gateways would need to be set on the gateway providers side.
We don’t have an admin demo but we are working on this
Hello i’m trying to modify ACCOMODATION GRID but sims impossible to set up. Last time i told you, you said i have to renew support but i think must be intuitive to understand how to change and control this. Please help.
Hm, thanks. That should be pretty straight forward. Have you seen?
This is the Tour Grid example: https://themovation.helpscoutdocs.com/article/79-tour-grid-widgetbut the same works for Room and Accommodation type Grid as well.
We also have a great series of guides for setting up the booking engine.
https://themovation.helpscoutdocs.com/category/225-hotel-booking
