8685 comments found.
Hey! One question regarding to latest update: somehow on my shop, if there are for example three producst on the same row, the page is not centered anymore. Meaning that the page forces a wider area on the rightern side of the page. I have tried to change the single post width but it doesnt work. How could I solve this?
Hello Nellissima,
I’m sorry for the issue, however nobody else reported that so far, nor we can replicate the issue on our test sites so could you provide your page URL and let we check if the problem happens on a particular layout maybe?
Otherwise, of course, I recommend to contact our Help Center, there we have a completely dedicated support team, just submit a ticket and provide your site details so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there!
1. How to remove the player in single media video? (self-hosted video) SS: https://prnt.sc/u14pr0
2. How to custom “scroll to top” button? (color, rounded, circle button) SS: https://prnt.sc/u14q6m
Thank you
Hello HarryRD,
in both cases you need some custom CSS snippets, since Uncode offers ways to customize the color of those things, but if you want to change the icon or the look of the “scroll-to-top” button you should manage CSS.
About the media player: it would be better if you could provide the real site URL to better understand where that player is: in a loop, across the page content etc.
I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket and provide your site details maybe so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! with Uncode theme footer disappears when showing products inner pag, What should I do ?
Hello Kuprsintez,
sorry for the issue, but it is hard to check from here. It happens with a particular product only or with all single products? Anyway I recommend to open a ticket in our Help Center https://support.undsgn.com/hc and provide your site details, so we’ll be able to check your installation and support the solution privately! Thank you!
Hi, I want to update the theme, is it compatible with the latest version of wordpress 5.5?
Hello, yes it is. However, more info and troubleshooting are available here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
good morning. after updating theme & wp (and ll the required plugin), Visual Composer is not working… how i can fix? Page builder and core are the latest version
Hello, if you were able to add more details it would be very helpful: what do you mean by saying “V.C. is not working”? Do you see javascript errors in your browser console maybe?
All the other users have solved their update problems by following the tips provided here https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice Please, check and let me know.
Best 
no kind of error, just the function has just disappeared
Sorry, but honestly I need more info: what function are you talking about? Could you provide a screenshot maybe, with the browser console open to make sure we are talking about the same thing? Have you tried to disable the other plugins: Uncode and the plugin included are fully compatible with WP 5.5 so if you have a 3rd party plugin generating an error also Uncode could be compromised.
Let me know.
Good Morning. I bought the license again, because I got an error when updating: An error occurred while updating Uncode: Purchase code verification failed. (Error 15) I have used the new purchase code and the error message keeps popping up. Far from being the only problem, when I edit a page everything goes black. Please help me.
Hello and sorry for the issue, however Error 15 means that the Envato Purchase Code doesn’t seem to be properly formatted. Are you sure you get the right code? https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration
If the problem persists, I recommend to open a ticket in our Help Center https://support.undsgn.com/hc provide there your license code and your site details, so we’ll be able to check your installation and support the solution privately! Thank you!
I already sent support ticket. Thank you.
Fine, you’re welcome!
Does this theme work with Cube Portfolio plugin?
Hello! We are sorry but there are so many WordPress plugins out there and it’s not possible to test compatibility for all. Uncode is compatible with the most popular plugins so probably it should work also with the one you mentioned, if that is correctly developed and doesn’t need particular integrations to work with themes. Maybe you could ask this to the plugin’s author as well, and I recommend to do it, since it doesn’t seem to reply often and maybe the plugin isn’t supported well. Just a tip.
Best
Thank you for your fast response!
You’re welcome!
This is a pre-sale question: for all Galleries and the Portfolio – can the image title and/or description be displayed under the image in the Lightbox? Please let me know…
Hello and thank you for your interest!
By default iLightbox supports image titles above the media and captions below:
All the best
So I updated the theme, and now Visual Composer is not working… I just see a bunch of shortcodes
Hello, maybe you missed to update Uncode Core plugin, that is mandatory in this case and it is deactivated if you don’t run the update: so the shortcodes included in it are printed textually and not executed. Make sure you are running v.2.2.8.3 both for Uncode theme and for Uncode Core plugin (and, of course, check for other updates as well: we also released Uncode Page Builder v.6.2.0).
Also, please, get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
If following the steps suggested there doesn’t help, provide more info (your site URL and a screenshot of your browser console if you have errors in it).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Everything is up to date, I used the automatic update and it updated all the packages.
I assume it is due to the jQuery Migrate issue of the last update. I installed the recommended Enable jQuery Migrate Helper, the composer now works, but I am getting a couple of warnings:
/wp-content/plugins/vc_clipboard/script.min.js: jQuery.fn.load() is deprecated
/wp-content/themes/uncode/core/assets/js/min/admin_uncode.min.js: ‘ready’ event is deprecated
Hello: jQuery Migrate helper just warns you that in the future other jQuery functions won’t be supported anymore, but they are working at the moment. All the other users have solved their update problems by following the steps in the article I provided above. Could you, instead, provide what I asked before in order to get a better help? I need your site URL if possibile, a screenshot of your browser console and a screenshot of your plugin page (i.e. https://www.yoursiteurl.com/wp-admin/plugins.php)?
Thank you in advance, best
Hi, presale question. I see that there are a bunch of demo pages in the theme preview. I’m very interested in the classic-firm one. I was wondering if I purchased uncode will I be able to use that “pre-built” theme as a basis for my own site (customize and change it)?
Hello, and than you for your interest!
With the Uncode’s Demo Content Importer you can import, as you prefer, either all the pages and posts of the demo or single pages. If you need more info you can have a glance to our docs: https://support.undsgn.com/hc/en-us/articles/214001065-Install-Demo-Contents
Best
Hi, Quick presale question, in shop section, is it possible to change product images dimensions.
Hi and thank you for interest!
Do you mean if you need to stick with the default WooCommerce thumbnails size? Anyway, as you can see from our demo you can crop as you prefer. If you need a confirmation please give us more details about what you need.
Hi, i would need different dimension of full product photo. currently, on your demo the picture dimension is 489×652 px , for the products i plan to insert ( flooring items ) the dimension of full photo would need to be something like 489×218 px.
Thank you, Best Regards
Hello again,
you can display the product images with their original aspect ratio as well if you prefer, or you can choose between a large amount of preset aspect ratio: https://undsgn.d.pr/yENN69
What demo page do you refer to? As you can see we have different solutions that changes according with the images themselves:
- https://undsgn.com/uncode/shops/shop-lateral/
- https://undsgn.com/uncode/shops/shop-creative-metro/
- https://undsgn.com/uncode/shops/shop-grid/
So there are so many alternatives
Best
I updated plugins, theme and WP version and now don’t see the “backend editor” buttons. Do you know why?
Hi! Please find more info here, be sure to have updated any kind of cache, also possible services like Cloudflare, and try to deactivate all extra plugins: https://support.undsgn.com/hc/en-us/articles/360011829858-WordPress-5-5-update-notice
Hi, can you please tell me why my registration stopped working? I tried to reset it because it set to re-register it but now it says it’s already being used. I’m only using it on one website.
It’s important I get this resolved ASAP because I have to make time sensitive changes on the website.
Hi! What is the exact error message? If it refers to exceeded registrations this means that you already used on too many websites. Anyway, don’t worry we can check for you. Please send a private message from the form you find in this page and include your Purchase Code: https://themeforest.net/user/undsgn
How do we get the mobile menu to kick in sooner? With your CTA menu, it gets cut off on ipad. I’m surprised there isnt a better system for adjusting the menu layout with various devices like other major themes. Am i missing something or does the entire css structure around that need to be edited?
Hi blieben! Yes, this is a preset, please try to use this code (maybe need some fine-tune but it worked fine for other users with long menus): https://support.undsgn.com/hc/en-us/articles/214006385
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I used that code but it still doesnt do the job.
Hello,
sorry, as we said, maybe the suggested code needs some adjustments to better work with your settings. But since we don’t know what your settings are, it would be better if you contact our Help Center and provide more details together with your site URL to better check and support the solution privately! Thank you! https://support.undsgn.com/hc
For some reason, i’m assuming after WP update, I can no longer change background media from the front-end too. I click the ‘add’ button but nothing happens. Any advice please?
Hello! Sorry for the issue, however, please, get more info about WordPress update 5.5 from our docs here: https://support.undsgn.com/hc/en-us/articles/360011829858
If following the steps suggested there doesn’t help, provide a screenshot of your browser console if you have errors in it.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
My Uncode theme version is saying: 2.2.8.3. Is there a newer version? There are no updates on my site to say so. Please advise.
You have the latest version of Uncode, but please, check also if the plugin Uncode Core is updated to 2.2.8.3 and, as I wrote above, please provide a screenshot of your browser console if you have errors in it.
This latest Wordpress update .. and Uncode update has resulted in all my Theme Option Typography settings reverting to default .. I’ve had to go in and reselect lots of other Theme options this morning.. all the menu opacity settings had reverted to default 100%, still ironing it out. I’ve got lots of other Uncode sites and am not looking forward to going through all of them re-doing the settings.
Hi crispin! This seems not a problem with the update, even this happens during the update since the update is a moment of effort for the server, this seems an evident issue with the Max Input Vars. Are you compliant with the required 3000? Do you have extra plugins? Please note that the required 3000 is for Uncode and packed plugins if you have extra plugins you need more: https://support.undsgn.com/hc/en-us/articles/213459869
When Uncode was upgraded all the Theme options were reset.. and Ajax Saving was disabled.
Yes, this can only happen if you are not compliant with the Max Vars and there is also an evident notice in the admin. Plus as before any theme update on a database managed website it is always a good practice to perform a backup first: https://support.undsgn.com/hc/en-us/articles/360001216518
When I try to re-input my custom Type sizes it appears to work however when editing text the menu displays the ‘Unique font size ID’ (fontsize-108515) as the ‘Title’. Looks like the upgrade has messed up the Theme Options big time.
Please open a ticket so we can check your installation, it’s really not possible to debug in words, other users are not reporting this problem so it seems limited to your installation: https://support.undsgn.com/hc
Max Vars is all fine, I have 10 licences for Uncode and set all the vars settings correctly – the theme still needs fixing for 5.5 – I will submit a ticket.
As told this can only happen if you have a var issue or the server was busing at the update moment, if this is an issue with the WP 5.5 you should have the same problem in all the installations and here you should read thousand of users with the var problem after update to WP 5.5. Anyway, yes feel free to submit a ticket!
Thousands of users are waiting for a fix you mean
Who’s waiting for a fix? I only have users who are confirming that everything is going well with WP 5.5, the only problem that came out in the last few days (and we’re talking about something really slight) has already been fixed in the Uncode 2.2.8.3 version: https://undsgn.zendesk.com/hc/en-us/articles/213454129
PS: Please check your ticket, nothing deal with the update of WordPress or Uncode.
Wordpress updated to 5.5 and the visual editor no longer works on any of the pages. Do you know when you will release a fix? I’ve updated the theme and plugins to no avail.
Hi dangoo! The compatible update is out from a week and it perfectly fix all the possible problems with WordPress 5.5, be sure to clear all your caches and disable possible out of date extra plugins: https://support.undsgn.com/hc/en-us/articles/360011829858
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi i dont know why, but i am not able to change my pictures in the portfolio anymore. even if i creat a new portfolio item. This counts for the Featured Image and for the Media Gallery. If i press the button to choose pictures, the site will jump up to the beginning and thats it. nothing happens.
Can it be a bug? Does anyone else have this problem?
Hi Harpyen! If you have updated WordPress you need also to update Uncode and all the plugins to the compatible version: https://support.undsgn.com/hc/en-us/articles/360011829858
After the update to WP 5.5 and the current Uncode 2.2.8.2, the thumbnails in the Media Gallery on the web page are displayed in low resolution, in another Mac the gallery is displayed only white without thumbnails, in IE again low resolution. Everything is fine in Chrome.
Hi dusanvondra! I’m pretty sure this is related to cache, anyway if you open a ticket we can verify what is the problem, it’s really not possible debug in words. In case notify here the ticket ID so we can check soon.
After updating to Wordpress 5.5 I can’t edit anything. I also updated Uncode Theme to latest version but it’s still broken. Installed js patch/fix from your docs aswell but still broken. I need to edit the page. All plugins are latest verions/updated and I installed the jquery Migrate Helper but it says this:
jQuery Migrate Helper — Warnings encountered
This page generated the following warnings:
jQuery.fn.load() is deprecated https://www.domain.com/page_content/themes/uncode/core/assets/js/min/admin_uncode.min.js: ‘ready’ event is deprecatedPlease make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update. .
Thanks!
Hi jimmyjam! This can only be related to cache, please delete any kind of cache you have, the Unode 2.2.8.2 is super tested and as you canrad here from some comments fix all the problems: https://support.undsgn.com/hc/en-us/articles/360011829858
Problem is there is no cache to delete. Browser cache deleted many times. What does ‘canrad’ mean?
All the text fields appear as empty and many buttons appear without proper menu. I can’t find anything but the error clearly points to the admin.js of uncode, so I don’t know how to use the theme anymore :/
Hi jimmyjam! We are sorry but we cannot help better from here, we can only grant that the new version of Uncode fixes all the problems with WordPress 5.5 (as you can read here from some comments or in the Uncode Facebook Group). In the last 24 hours we have seen so many users in the Help Center, reporting this problem, and they all fixed clearing the cache (please consider also possible Cloudflare). Consider also that even a single extra plugin that still uses jQuery Migrate can produce this error.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
