1743 comments found.
All of a sudden the images on my website are not loading. http://cranfordconsultinggroup.com i need to get this fixed as soon as possible.
Hello Tlwessling!
Please make sure you have the latest theme version. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check the issue.
Best regards,
DFD Support Team
thank you updating to 1.5.1 resolved the issue
Thank you for the feedback.
Best regards,
DFD Support Team
Tried to find the answer for problems with Wordpress version 5.5 and found it here. I guess it is still not working with 5.5 version? Hope you fix the issues soon, as this is awesome theme and using it on many sites…
Inform what’s your schedule and when you consider it to be available, please
Hello Bethruz!
Our team is currently working on the update. We’ll release it as soon as possible.
You can also contact our team and we share the hotfix.
Best regards,
DFD Support Team
Great to hear… You’re PRO 
Thank you for your nice words.
Best regards,
DFD Support Team
Still waiting for an update guys wordpress 5.5 completely trashed the theme, thankfully you have some really nice customers who left an insightful comment about a hotfix until the update is released but we really need that update.
Fantastic theme otherwise really love it! Hope you guys can sort it out <3
Hello Impetusmgmt!
Our team is currently working on the update. We’ll release it as soon as possible.
You can also contact our team and we share the hotfix.
Best regards,
DFD Support Team
I bought the template two days ago but i can’t use it because of incompatibilities with WP 5.5. I needed it for an urgent project so i could not wait until an update is released. I ended up buying another theme so i need a refund.
Hello Aoshield!
The financial questions are managed by Envato support so you need to contact Envato team.
Best regards,
DFD Support Team
Afternoon,
Is there a way to add a decimal place to the native theme pie chart number values , for example 42.6%?
http://nativewptheme.net/support/wpbackery/pie-chartsMany thanks,
Tony.
Hello Tony!
There is no such option for the pie chart.
Best regards,
DFD Support Team
OK, no worries, thank you for your quick response.
Tony
You are welcome!
Best regards,
DFD Support Team
We have problems with your theme because there is no support for the newest WordPress version (5.5) together with visual composer editor. Please help.
Hello Tutechde!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
Hi Guys – any news on the update to fix wordpress 5.5 issues? Thanks.
Hello Martian-media!
We are currently testing the update and it will be released as soon as possible.
Best regards,
DFD Support Team
The pictures do not show anymore, issues are because of the theme. I would not want to purchase a new licence, my website is already under maintenance and it is affecting my business. I need your support.
Hello Mango22!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards, DFD Support Team
I have the same problem that is a blocker level error on my company’s web page. I updated WordPress to the version 5.5.
Hello Annahong!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
Hi,
We face layout issue on blog pages related to “related posts”. You can see that the preview picture has not the right size. https://www.addlance.com/blog/mockup/ There is a grey area on the side. Please tell use what to change to fix this. Regards AndreaHello Addlance!
Seems you have updated the Worpress. Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
When should we expect an update for images not showing on home page? website is broken.
Hello ComartTasarim!
Our team s currently working on the update. Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify? We’ll provide you with a hotfix.
Best regards, DFD Support Team
Why would you require people to post tickets 1 by 1 and not just update theme. Somehow my 1 star review removed as well. I definetly not suggest people buying this theme. You had to prepare for upcoming 5.5 changes.
Thank you for the feedback. Our team is currently working on the update, it’s almost done and will be released as soon as all testing is done. You can either downgrade the WP (temporary) or contact us.
Best regards,
DFD Support Team
Hi, we are not able to get in contact via the purchase code at your support site. the purchase code is not beeing accepted. Please let us know how to get in contact with you.
Kind Regards, Rouven
I want a refund. I havent been able to use my site because this theme doesn’t update and has made my site broken!
Hello Jerryandtabatha!
We have already emailed you back. Please check our response.
Best regards,
DFD Support Team
Does Native work well with Elementor?
Hello HackerPress!
We haven’t tested the theme with the Elementor plugin so cannot share any information.
Best regards,
DFD Support Team
Buy your theme in due time but it has stopped working, the content of the library is not displayed, I need help since the pages that I had created with your theme have stopped working. I hope soon your answer, greetings
Hello Lusanlr!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check the issue for you.
Best regards,
DFD Support Team
WORDPRESS 5.5 UPDATE WRECKED WEBSITE. Guys DFDdevelopment will sure work on this but give them some time. I have the same issue. Just use this plugin temporarily which fixed my website until they release new update:
Enable jQuery Migrate Helper plugin
Hello B-kreative!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll provide you with a fix.
Best regards,
DFD Support Team
Hello, my website images and animation are down after upgrading to wordpress 5.5.
currently i enabled Jquery migrate plugin to make it work, but for sure waiting for your latest update on your theme
Hello B-kreative!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards,
DFD Support Team
Im not able to register an account to submit a ticket.
Please, contact us via Envato contact form.
Best regards,
DFD Support Team
Hi, our site pentascope.nl is giving errors and not loading headers and images properly on several pages.
The errors seem to have to do with the Native theme and occured after recent updates. Please see: https://prnt.sc/u2uayr Can you tell me if this is theme related and we need to wait for a fix, or should I look for the cause somewhere else?
Thanks!
Hello Eigenwijsheid!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards, DFD Support Team
Thanks for replying, but we don’t have active support anymore for the theme. If needed, we will buy it, but if the cause is in incompatibility of the Native theme with wp 5.5, than I suppose we just need to wait. Could you please clarify on this? Thank you,
We have ready to use solution and ready to share it with you. We do not have restrictions in contacting the support team so you can create a ticket.
You may also contact our team via Envato contact form.
Best regards,
DFD Support Team
I have installed the Enable jQuery Migrate Helper plugin which has solved most of the issues with images not loading. We will wait for the theme update with the fix.
Sure, if it’s more convenient to you.
Best regards,
DFD Support Team
Header images no longer show either with that last wordpress update. We’re needing a fix asap. I have many sites affected here.
Hello Henryscat666!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll help you.
Best regards,
DFD Support Team
Hi there!
I have already read above about Wordpress 5.5 imminent update. Can I imagine that you will do the same with Woocommerce 4.4.1?
Thank you 
Hello Awi70!
We haven’t faced any compatibility issues with the Woocommerce. If there any issues at your end, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and we’ll be able to help you.
Best regards,
DFD Support Team
