1731 comments found.
I purchased Bakery Theme from envito purchase code: c9b446aa-4f62-474e-8192-7a1099df92f9
Now after a recent website crash i am unable to verify my license at WPBakery!.
Help me out
Hello Sumair_es58!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi Great theme, but WP Bakery not working on backend, and very slow on frontend, even after upgrading to latest versions
I am just about to downgrade WP but am afraid i can have more incompatibility issues
Hello Fabrica_Digital!
Please make sure you are using latest theme version. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Found it! My fault, I’m sorry… Somehow the (clasic editor) WPbakery block was dragged and collapsed into the sidebar, below featured image block! I apologize for my mistake. Keep up with the awesome work!
Thank you for the feedback. Feel free to contact us in our help needed.
Best regards,
DFD Support Team
Does this still come with the Visual Composer plugin?
Hello Gabriellamarsh!
The theme is bundled with WPbakery page builder plugin.
In case you need more details or assistance, please, contact us via ticket.
Best regards,
DFD Support Team
Hi, thanks for your response. It still says on the page that Visual Composer is a bundled plugin. All good.
Thank you for the feedback.
Best regards,
DFD Support Team
This theme is not compatinle wih W.P.M.L it does reset all theme settings when you save a translated product. This theme used to be very good, but it is outdated by now, updates take long before they come, and only plugin updates. Theme should be getting a 2.0 version suitable for 2020.. If you bought this theme a few years ago like me, you had a lot of fun of it.. But if you looking to buy a new theme? Dont buy this one… It had its best time…
Hello Webshopmasters!
We haven’t faced such issues with the WPML plugin, could you please get in touch via ticket and let us check the issue. We would also like to get in touch with the WPML team so we need more details about your issue.
Best regards,
DFD Support Team
update 1.5.2 dont work
Hello Vedran530!
Pease contact us via ticket and clarify the issue a little bit.
Best regards,
DFD Support Team
i cant login for ticket…..login via purchase code or username dont work
In case you have any issues with ticket creation you can contact us via Envato contact form.
Best regards,
DFD Support Team
Good morning. If possible I need help in activating wp bakery but I can’t find the product license.
Hello Bizinbit!
As for the plugin, please check http://nativewptheme.net/support/knowledge-base/plugins-activation and also bundled plugin’s policy https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins.
Best regards,
DFD Support Team
Tabs and Tours disappeared since the last update….not sure what happened…
Hello KemarMCaribTech!
There are no issues with these modules, make sure you do not add them to inner row. We’ll be glad to check hte issue for you, please, contact us via ticket.
Best regards,
DFD Support Team
Hi there, thanks for the reply!! I was doing just that, I’m so sorry lol thank you!
Thank you for the feedback.
Best regards,
DFD Support Team
Hello, I realize my theme is not updated and I would like to make sure if I bought the last version I will be able to update it within wordpress without losing all the created pages. Can you let me know if there is anything I should do for that ?
Thanks for your answer,
Meaghan
All of a sudden the images on my website are not loading. http://cranfordconsultinggroup.com i need to get this fixed as soon as possible.
Hello Tlwessling!
Please make sure you have the latest theme version. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details? We’ll check the issue.
Best regards,
DFD Support Team
thank you updating to 1.5.1 resolved the issue
Thank you for the feedback.
Best regards,
DFD Support Team
Tried to find the answer for problems with Wordpress version 5.5 and found it here. I guess it is still not working with 5.5 version? Hope you fix the issues soon, as this is awesome theme and using it on many sites…
Inform what’s your schedule and when you consider it to be available, please
Hello Bethruz!
Our team is currently working on the update. We’ll release it as soon as possible.
You can also contact our team and we share the hotfix.
Best regards,
DFD Support Team
Great to hear… You’re PRO 
Thank you for your nice words.
Best regards,
DFD Support Team
Still waiting for an update guys wordpress 5.5 completely trashed the theme, thankfully you have some really nice customers who left an insightful comment about a hotfix until the update is released but we really need that update.
Fantastic theme otherwise really love it! Hope you guys can sort it out <3
Hello Impetusmgmt!
Our team is currently working on the update. We’ll release it as soon as possible.
You can also contact our team and we share the hotfix.
Best regards,
DFD Support Team
I bought the template two days ago but i can’t use it because of incompatibilities with WP 5.5. I needed it for an urgent project so i could not wait until an update is released. I ended up buying another theme so i need a refund.
Hello Aoshield!
The financial questions are managed by Envato support so you need to contact Envato team.
Best regards,
DFD Support Team
Afternoon,
Is there a way to add a decimal place to the native theme pie chart number values , for example 42.6%?
http://nativewptheme.net/support/wpbackery/pie-chartsMany thanks,
Tony.
Hello Tony!
There is no such option for the pie chart.
Best regards,
DFD Support Team
OK, no worries, thank you for your quick response.
Tony
You are welcome!
Best regards,
DFD Support Team
We have problems with your theme because there is no support for the newest WordPress version (5.5) together with visual composer editor. Please help.
Hello Tutechde!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
Hi Guys – any news on the update to fix wordpress 5.5 issues? Thanks.
Hello Martian-media!
We are currently testing the update and it will be released as soon as possible.
Best regards,
DFD Support Team
The pictures do not show anymore, issues are because of the theme. I would not want to purchase a new licence, my website is already under maintenance and it is affecting my business. I need your support.
Hello Mango22!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards, DFD Support Team
I have the same problem that is a blocker level error on my company’s web page. I updated WordPress to the version 5.5.
Hello Annahong!
Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
Hi,
We face layout issue on blog pages related to “related posts”. You can see that the preview picture has not the right size. https://www.addlance.com/blog/mockup/ There is a grey area on the side. Please tell use what to change to fix this. Regards AndreaHello Addlance!
Seems you have updated the Worpress. Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify WP and FTP access details? We’ll provide you with a hotfix.
Best regards,
DFD Support Team
When should we expect an update for images not showing on home page? website is broken.
Hello ComartTasarim!
Our team s currently working on the update. Could you, please, submit a ticket here: http://nativewptheme.net/support/support-ticket and clarify? We’ll provide you with a hotfix.
Best regards, DFD Support Team
Why would you require people to post tickets 1 by 1 and not just update theme. Somehow my 1 star review removed as well. I definetly not suggest people buying this theme. You had to prepare for upcoming 5.5 changes.
Thank you for the feedback. Our team is currently working on the update, it’s almost done and will be released as soon as all testing is done. You can either downgrade the WP (temporary) or contact us.
Best regards,
DFD Support Team
Hi, we are not able to get in contact via the purchase code at your support site. the purchase code is not beeing accepted. Please let us know how to get in contact with you.
Kind Regards, Rouven
