896 comments found.
Hello Team, I have purchased Eikra theme 1 day before and i have installed in local machine but i am unable to import demo data by Wpbakery section. please help asap
Hi,
We have alternative demo import option please try this https://www.radiustheme.com/demo/wordpress/eikra/docs/
If still not work then upload server and send me access I will check.
Thanks
Please don’t send access in public message send me detail here https://www.radiustheme.com/ticket-support/
Hey, I have sent in email,please check on urgent basis
Can you send me ticket ID?
Hey, I am facing issue when saveing new layout by WPbakery in purchased theme.. this plugin was inbuild in theme..please check
Hello,
Have you get any error message? Please send me screenshot or reply in ticket.
Hi, can this theme only be used to show courses without the online sales and teaching part? Will you update it for WordPress 5.5? Thanks.
Hello,
Yes if you don’t want online LMS system then you can use our custom post just to display course. Yes it will work in 5.5
Thanks
can razor pay and payu payment gateway can able to integrate with learnpress
LearnPress has Woocommerce payment addon it is commerce by this plugin you can do this.
Hello, Eikra supports UX BUILDER?
Hi,
Eikra Theme support WPBakery Page Builder & Elementor Page Builder.
Thanks
Hi, AGAIN
First of all you can see PURCHASE option in my profile. Second this is not my fault your theme does not works well. Thrid you did not explained what was Zoom integration option.
and last I need support, aniway i can’t give you access on my server its privacy
so you can help me with remote control that is your job 
Hello,
Which issue you face please explain detail with access we will help to fix that https://www.radiustheme.com/ticket-support/
Thanks
Hi,
We are going to prepare server for upload our website and we need addres where we can text you wp-admin and we will be happy if you You will be able to help us.
Thanks
Send admin access here https://www.radiustheme.com/ticket-support/
Hi,
Can you use TeamViewer or other remote access software and try in this way? We are running the website on local network and do not plan to make it public.
Hello,
We have Zoom integration option.
Thanks
654 944 8488 this is a personal meeting ID let’s make meet
https://us04web.zoom.us/j/6549448488?pwd=ZHZNSjdKVUVEN0V3RzJXMW9jQ254dz09if it’s more comfortable give me your ID or link
Thanks
Hi,
I mean our Theme has Zoom integration option.
Sorry we can not provide support for localhost.
Also don’t see purchase option in your profile.
Create ticket here https://www.radiustheme.com/ticket-support/
Thanks
Hi,
I am glad to using eikra theme. I think it does its job, but there is a problem:
I have installed eikra theme on WordPress 5.4.2 and it’s all of the required plugins by the theme. The installation process finished well. Next, I have downloaded eikra theme demo content, supported by elementor…
The problem we have faced is that we are not able to edit demo pages we are unable to create new pages with any page builder
thanks for reading this. I hope for your help!
https://recordit.co/sRq9MrH2Lf <- this is a video fileHello,
Please send me url and admin access I will check https://www.radiustheme.com/ticket-support/
Thanks
i am runing it on my local host i havenot published yet 
Hello,
Can you create a new page with Elementor Page builder? If it does not work then PHP settings related issue.
Upload server give me access I will check.
Thanks
Hi,
where can i sent you a private mail ? for share more additional information. I think the best way, for check this out is to use TeamWiever software
Hello,
Please send me url and admin access I will check https://www.radiustheme.com/ticket-support/
Thanks
greeting I have problems exactly I can’t log in with admin… when I install the theme and apply demo content, database prefix changed frow wp_ to _fwbk_wp, so all table was changed without wp_usersmeta and wp_users than I add prefix on this two table manually, about this when I go to the login page and apply user name and password its page is refreshing and turn itself back and nothing happens can I please get help from your supports?
Hello,
Please try alternative demo import https://www.radiustheme.com/demo/wordpress/eikra/docs/#demo-alt
If can not create ticket with access I will check https://www.radiustheme.com/ticket-support/
Thanks
Hello, Does your theme support additional custom CSS in admin panel, where i can customize it?
Hi,
Additional CSS WordPress default in Customize no relation with theme.
Thanks
Most pathetic experience ever. The updated theme has code bugs… The layer slider done not accept the license key.. and support team just don’t care about client… Not even bother to provide a reply… Not recommended … Total west of money.
Dear Sir,
We are in holidays so late to reply.
We are using Layer Slider & WPBakery Page Builder as Bundle. We own Extended License but as per Envato license policy we can not distribute the key see https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This two plugins will work properly without activation activation need only for auto update we release Theme update when this two plugins update come.
Thanks
We appreciate if you could answer a few pre-sale questions:
1) We want to sell videos (subscription based) hosted on Vimeo, can we use woocommerce and its payment functionality for this ( meaning can we sell courses via woocomerece directly or we need to purchase an add-on)?
2) Also we need to offer subscription based purchased, Is this supported built in or a third party plugin is required to be purchased?
3) Is there a drip functionality, meaning a video course has one or more lessons and you can unlock each lesson as you go with additional payments?
4) in your demo when we try to purchase a course, it doesn’t give us option for registering only logging in as already registered !!!
Thank you in advance
Hello,
Sorry subscription and drip functionality.
Thanks
hai .. am using your theme for my client but the theme is geting attacked by hackers unwanted post coming in website what we can do for it
Hello,
Please apply security like change password use strong password also apply this plugin https://wordpress.org/plugins/wordfence/
Thanks
THIS TEMPLATE OF DOES WordPress HAVE A BLOG?
Yes it is WordPress in WordPress default blog system.
How I Can Make Mobile Menu Open Fast.?
Hello,
JS code need to change. You can use child theme then change JS file. Please mail then will give you exact file name.
Mail of what
i m not getting
Need customization to do this.
Hello, I have just purchased the theme but am unable to install the demo content. The message that I am getting is: Demo Content Install works only in Staging. I am trying to install the theme on my staging site on WP Engine. Please advice. Thank you!
never mind. figured it out. thank you!
ok nice !!
(Failed to send your message. Please try later or contact the administrator by another method.) Why This occur while creating ticket a& Submit button.. Why This is happening.everytime i create ticket .i got error.it’s discussting for me .it’ hectik because of needed your support.Kindly check what is the issue
Send mail support@radiustheme.com
i have sent please check
Query(Hello Team,
1> How I hide breadcrumb(Eikra – Courses – Build A Full Web Chat App From Scratch) from course category and I want (Eikra – Build A Full Web Chat App From Scratch )
Thnks & Regards, Ashish
Hello,
Disable Breadcrumb NavXT plugin then Breadcrumb will disable.
Thanks
I am trying to create demo content in my local dev environment, it is failing with DB error.
Can you send me the error message?
local/wp-admin/tools.php?page=fw-backups-demo-content
One or more database tables are unavailable. The database may need to be repaired.
Please try alternative way. If still issue then upload server and create ticket we will check.
—Downloaded files—
The import files for: Home 4 were successfully downloaded!
Initial max execution time = 1200
Files info:
Site URL = http://XXXXX.local
Data file = C:\Users\Sharanappa\Local Sites\XXXXX\app\public/wp-content/themes/eikra/sample-data/contents.xml
Widget file = C:\Users\Sharanappa\Local Sites\XXXXX\app\public/wp-content/themes/eikra/sample-data/widgets.wie
Customizer file = C:\Users\Sharanappa\Local Sites\XXXXX\app\public/wp-content/themes/eikra/sample-data/customizer.dat
Redux files:
eikra -> C:\Users\Sharanappa\Local Sites\XXXXX\app\public/wp-content/themes/eikra/sample-data/options.json
—Importing widgets—
Sidebar :
Search – Search – Imported Categories – No Title – Imported Tag Cloud – Popular Tags – Imported Recent Posts – Latest Posts – Imported
Top Bar 5 – Left :
Custom HTML – No Title – Imported
Top Bar 5 – Right :
Navigation Menu – No Title – Imported
Footer 1 :
Eikra: About – EIKRA – Imported
Footer 2 :
Navigation Menu – Featured Links – Imported
Footer 3 :
Eikra: Information – Information – Imported
Footer 4 :
Meks Flickr Widget – Flickr Photos – Imported
—Importing Redux settings—
Redux settings import for: eikra finished successfully!
—Importing customizer settings—
Customizer settings import finished!
—pt-ocdi/after_import—
Hello,
It is your database related issue please check MYSQL version.
Try alternative method https://www.radiustheme.com/demo/wordpress/eikra/docs/#demo-alt
If not work upload server and create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
1>i want to edit image in slider and add My own Image slider where is option and how to edit 2>how to find page id to add in code.please let me know thanks
Hello,
1) Slider coming from Layer Slider
2) Page/ Post ID can get from admin end go to Edit mode then see post=29 here 29 is page Id
Thanks
i said how to edit. i know that it comes from layer slider But i wanted to know how to edit.and how to remove existing image.understand my problem .then answer.
Why All Courses Appear only One category not other can you tell me what is the reason.?? for your reference PFA URL
https://drive.google.com/file/d/1szKg24VZNlRBrPdjIA84eg5zvSinf7ZO/view?usp=sharingNote:Left active label(black color) is not displaying my courses but right side label is showing Reason.please fix it asap..
Hello,
Layer slide edit layer add image. Go to Edit mode then you can see this. If can not do specific image or layer send me that I can tell that image or text.
Our support channel is our ticket system I told you mail there. please reply previous ticket.
Thanks
see the next one Radius theme what i have written
I don’t understand that this screenshot nothing clear so I told you to mail in ticket https://prnt.sc/tirk0u
i have done please check
i got error-This email will create a ticket for you so don’t send multiple email we will reply all tickets ASAP.
You sent email yesterday just reply that mail
I have installed demo But News-2 layout page is not display .it shows only top bar ,menu bar and foot not content kindly.why this is happening please check below link—https://drive.google.com/file/d/1hR0RF9rXSjei8GurrPjhrrcWnUOGFA_c/view?usp=sharing
Thanks & Regards, Remoteu
Need to check mail admin access. Make sure using addon or archive page.
I don’t understand what you wan’t to say.
I mean send me admin access I need to check it.
Done Thanks.I resolve This issue..
Nice !!
i have added testimonial in widget but it has appeard two profile.please let me know reason.and how do i display single testimonial in widget and automatically roatate please let me know because i have use text and added code but it appeard two profile rather than single.then how do i do it please let me know
Please check with link :: https://drive.google.com/file/d/1awFU-0VaWqWRmyTavoJVwU3tzlGnVQh9/view?usp=sharing
i want only single pesron at a time rather than two.
How i change course name of rt-vc-isotope-tab isotop-btn.please inform
Course Isotope 4…How to change Header Menu.? please looke into this
Hello,
Testimonial: Please check addon settings
What do you want to change on button?
Header menu is the main menu what change do you need?
Please create ticket with site url & admin access we will check. https://www.radiustheme.com/ticket-support/
Thanks
i mean in course isotope 4..having New course..featured course and Popular course..How i edit this Name.Where is the option.i want add my own Name onbehalf of featured,popular and New course how do i do pleases let me know
PFA.Where is edit option
can you update on this?? radiustheme not replied well from yesterday..
Hello,
you want to change label? Then to change code create ticket we will tell which file need to change. https://www.radiustheme.com/ticket-support/Thanks
i have created Ticket.Please check
It is possible to update WooCommerce from version 4.0.1. to 4.3.0. ?
I look forward to your authorization. Thank you
It will work.