7265 comments found.
Hi, For variable product it shows out of stock badge, although all the variations are in stock and stock check is off. So is there way to turn off out of stock badge?Also turn off new product badge and on sale badge.
Thank you
Hi, it shouldn’t be so, can you please provide your URL via codexthemes.ticksy.com or our contact form at https://themeforest.net/user/codexthemes, we will check
that link doesn’t work
I’ve sent you 3 tickets on codexthemes.ticksy.com have you read them?????
Hi, sorry for any delays because of the weekend, we will reply asap. Thank you for your patience and understanding
After purchasing theme for 41$ .. Additional Values Area of your theme page mentions that Visual Composer ($64) Revolution Slider ($26) LayerSlider ($25) .. so my question is after purchasing theme for 41$ ... we externally have to buy these plugins of price 64+26+25 = 113$ or you will provided after purchasing theme only?
Hi, all this premium plugins are included in TheGem as bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . You don’t need to purchase anything additionally, you don’t need to buy this plugins. After purchasing TheGem you will get an access to installation and usage of this premium plugins without any extra payments.
Is tere a demo version?
Hi, do you mean a trial version? There is no trial version of the theme available, but we would be glad to share more details on theme with you, feel free to contact us via our contact form at https://themeforest.net/user/codexthemes
Hi, how can i duplicate a quickfinder? Thanks!
Hi, how can i set icon hover animation in a quickfinder? Thanks!
Hi which TheGem version are you using: WPBakery or Elementor?
Hi, WPBakery.
Did you check this https://codex-themes.com/thegem/documentation/#quickfinders ?
Yes! there’s not information about duplicate quickfinders or change the hover icon animation.
Hi, any help?
Hi, sorry for any delays because of the weekend, we will reply asap. Thank you for your patience and understanding
Thank you!
Good Afternoon
I’m trying to activate the theme with the license, but I get the following message: “You have exceeded the max. number of activations, allowed by this activation key…”
I haven’t used it in any other site, and I bought the theme a long time ago for a customer, but in the end I didn’t use it because I bought another template
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
As I told you, we bought it a long time ago … we tried the template (without placing a license) and at the end the Client did not like the template, and we bought and used another one. Now I want to use it, I get that message. There are no other websites with the template installed. I don’t know what you mean.
Hi, replied per mail
I can’t activate my purchased theme because of this: Some troubles with connecting to The Gem server. Can you please tell me what is going wrong? This is for a couple of days now.
Hi, seems there are some firewall restrictions on your side. Please contact us via our contact form at https://themeforest.net/user/codexthemes
I NEED HELP, ERROR LICENCE: You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212.
Hi, please check now, should be working
Hello!
I am considering the order second license for the gem theme for my client but I have a big doubt for magazine theme. I tested the magazine theme but I seen that new posts coming with sidebar etc as default but the existing website has already published posts so I do not know how I can change all old posts to new post style.
For example how I can add sidebar to all old posts? How I can add sidebars to all posts automatically?? Otherwise its very hard to do it for each post manually because there are over 1000 posts in the website already.
Thank you!
Hello, the elementor zipped file was not included in my latest update. I downloaded from here also, and the file was not there too.
Hi, we have rechecked – everything should be there. https://prnt.sc/u7ca5s Did you download “All files and documentation” https://prnt.sc/u7cb16 and unzipped?
Many thanks, I’ve been able to access it.
You are welcome!
Please help, I purchased theme when working for another company and am managing my client’s site, still not live yet. The fullscreen vertical slider has stopped working, not dot navigation at all, just the top section, page won’t scroll???
Hi, please contact us via an account which has purchased TheGem. Or use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code
Hi. I have my site using WP Bakery, but i want to migrate to elementor. Is this posible?
Hi, WPBakery and Elementor are not compatible with each other. WPBakery uses the shortcode principle, Elementor not. So there are no automation tools to migrate. The only way is to make it manually. The question is how much customization did you make? In case you have used our prebuilt demos and only replaced images and text, so you can recreate it in Elementor very fast. If you have made deep design customization, it could take bit more time, but the cool thing in Elementor is its easiness and speed, so it should take less time to migrate your pages in Elementor as you have spent on building it with WPBakery.
Hi there, really liking the look of your design..very well thought out. I have a question…do you know if your theme is compatible with https://www.calendarista.com/ plugin? If not, can you recommend similar that is? Thank You 
Hi, thank you! We didn’t test TheGem with this particular plugin, but TheGem is compatible with the most WP plugins which are made under WP codex rules. So this should work well. Alternatively you can check this plugins https://wordpress.org/plugins/booking-system/ , https://wordpress.org/plugins/booking/
Hey guys, how are you? How is the situation about wordpress core 5.5 update. I am waiting to update it in order to avoid trouble. Can you tell how is the situation? Txs
Hi, thank you, all is fine. You can update. The latest TheGem version is 100% compatible with WP 5.5
Do you guys have any plans to release the instagram widget again? It was a awesome feature of the theme. Can you recommend any free plugin that will work like that?
Hi, sorry, Instagram has completely closed their API. Please check here https://codexthemes.ticksy.com/article/15910/
“too many activations” since we moved servers, need to reset, but cant submit ticket without buying support – we just need the usage reset, how would i do that?
Hi, please check now, should be working
Please can you add a Lingerie/Women’s underwear demo website to theGem? I think this theme is awesome and having this option would be very good. There are not many good lingerie themes out there, and judging of the current demo’s you have I think you’d do a fantastic job of adding this in!
Hi, thank you for sharing this feedback. As you have seen, we have many fashion ecommerce demos in TheGem. Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and share bit more details what are you missing and we will definitely include it in our future releases. Thank you!
Is it possible to have different menus with different logos on each page?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes for more details on this subject. Thanx
Changelog for v4.5.2.1 ?
Can I update Elementor to v3.0.2?
Hi, we had a minor fix for compatibility with Elementor 3.0, however we do not recommend to update Elementor to 3.0.x version yet, please check https://codexthemes.ticksy.com/article/16288/ . There are still some issues reported on GitHub which hopefully will be resolved by Elementor team asap. We will let you know.
Hello, if i buy your theme will i get updates for lifetime. What if i wish to actually use this theme on another domain and cancel on current domain is it possible??
Hi, thank you for your request. Yes, you will get updates for lifetime. And yes, if you wish to deactivate TheGem for one domain and activate it on another domain, it is possible, no problems.
I am concerned that I have not had a response to my support ticket, how long should it take to resolve our issue?
Hi, already replied, please check
I have responded to your comment, please advise.
I have sent you new login credentials, please confirm if you are now able to access the site
Are we able to live chat or call you to get this issues resolved? I have a team of staff that are basically doing nothing until these issues are resolved? It has been over two days now and it seems to be going no where!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
.jpg){kind=link}