23241 comments found.
Hi,
Presales question: Can you use the shop option on any of the demos, or just the shop demos?
Thanks!
Hello, @MiriamKirzner,
First of all, thanks for showing your interest in Porto WordPress 
Shop/Store Functionality is provided by the WooCommerce and it is included in the Theme package and you can use any of the Demo as Store Demo, but you have to set up the Store functionality from Scratch if you will not use the Pre Built Shop Demo.
Regards, P-THEMES.
Hello, how can i remove my purchase code from another domain, because i never used the theme on my domain so i would like to transfer it to a different one? please help
Hello, @letcjhelp,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello!!
I want a wordpress page for multi-companies, there is one that can explain me.
Hello, @dolanor24,
First of all, thanks for showing your interest in Porto WordPress
You can check all our pre built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
I have never used this theme even though I purchased a while ago. I tried it on a domain but removed it and used another theme. I just installed the Porto theme on a domain, and it says my purchase code used on another domain which is not true. Can you please re set my purchase code so I can use the theme on the domain I just installed it. Thank you for assistance.
Hello, @akh18,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
I’ve already resolved, sorry for the inconvenience.
Sound’s Good!!
That you have solved the issue by yourself…
You are the best
Oi amigos, depois da atualização para compatibilidade do Elementor 3 tudo voltou ao normal. Obrigado por identificarem o erro e corrigirem, grande abraço e bom trabalho!
Hi! How can I remove my purchase code to use in other website? I have used my purchase code to create a website which domain was not renewed.
Hello, @tiagomspereira4,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks million
You’re Welcome Trillion
Hello, @yildiz86,
No, sorry to say that but you can not add a link to the Text in the “Separator with Text” element as there is no such option in the element for it, This requires Customization.
Regards, P-THEMES.
Hi,
If you remember this issue ( https://imgbu.com/i/porto-theme-wp.Re43a ), it is fixed in the latest version of the Elementor plugin.
However, I updated the Porto theme today and later, a new issue has occurred. The slider has white spaces on both sides: left and right.
Porto Elementor Demo 3.
Regards.
Hello, @s_works,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/2bcPrq4S
, It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Duplicated…
Duplicated…
Hello,
I clearly understand but this and my previous post are not personal support messages. They’re bugs related to updates.
It’s not also a cache issue because I downgraded Porto to 5.4.4 to fix slider after the issue.
- Porto theme and functionalty plugin have been updated. - All caches successfully emptied and Speed Optimization Wizard flushed.
You can check it again…
Here is the styles causing the bug I guess:
Hello, @s_works,
Ok, I see, This Custom CSS in added in Theme Options >> Skin >> Custom CSS, you have to go there and finds and remove the CSS from there, save changes and check your site after removing the browser cache. It will solve your issue.
Regards, P-THEMES.
@PT-Support3
Thanks but If I remove that CSS, it breaks bottom part of the page (under the slider). Once again I downgraded Porto to 5.4.4 to fix slider.
Should I wait until next update is released?
Regards.
Hello, @s_works,
Please contact us via our support system with your site WP-Admin Login details so that we will check and provide you the Custom CSS solution for it.
Regards, P-THEMES.
@PT-Support3
Hi,
It breaks homepage and there are also a lot of fields which have been broken. I think you should check the original demo and fix it at next updates. Providing custom CSS will break it once again in the future. I always use original demo and never edit any field. Just changed images. That’s all.
Hello, @s_works,
Please let me know the Demo which you are using so that I’ll try to Import it on my test site with a fresh new WordPress and check whether the issue is with Demo or only on your site.
Regards, P-THEMES.
When viewing from a tablet is it possible to change menu types so the user doesn’t have to slide over the menu to see other items?
Hello, @youhostnz,
You want Main Menu as on Desktop on Tablet version instead of Mobile Menu right? Please share the screenshot what you exactly want.
Regards, P-THEMES.
I have a problem: When selecting product variations (i.e. different colors) on the main product page, the picture that is displayed with the color selected is getting blurry. Is there a solution for that? Thank you.
Hello, @santagr,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Merhaba, mobil görünümde işaretli alan için https://yadi.sk/d/S7xPzjFBSUji2Q farklı bir menü olmasını istiyorum. Bu mümkün mü?
Hello, @leventkaramanoglu,
That is the Mobile Menu and by default, only Main Menu shows under it and you can not change it, This is the default functionality of the Theme.
Regards, P-THEMES.
Thanks for the answer.
In the next update, it would be great if we could add a separate menu for mobile.
I think you can do that.
Hello, @leventkaramanoglu,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Teşekkürler
You’re Welcome!!
Presale Question – I like the theme. There are couple of queries to be clear before I made any decision. 1. Does this theme require additional woo-commerce extensions/plugins for the complete functionality of your theme? If so could you please tell which woocommerece extensions pro/premiuim version is required of Porto eCommerce site?
2. Is the theme compatible with Mail Chimp for woocommerce?
3. In product page, is the product attributes like colors/size the part of a theme or its the 3rd part plugins.
4. is “subscribe to newsletter” a 3rd party plugin in your theme, if yes then which one?
Thank you, overall look and feel of the theme is really cool.
Hello, @zanko12,
First of all, thanks for showing your interest in Porto WordPress
1. No, Porto WordPress does not require any Premium plugin to work, all the Theme required/recommended plugins are pre-packaged with the Theme.
2. Sorry to say that but we have not tested Mail Chimp for WooCommerce with our Theme officially, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
3. Yes, It’s part of the Theme, No need to use any third-party plugin for it, Please watch this video I have created for you: https://jmp.sh/Fd7K6ti
4. We have used contact form for it and it is pre-packaged with our Theme, so you can use any third-party plugin for it, which better meets your requirements.
Regards, P-THEMES.
very good product layout editor. Can I use one layout for one product category, and a different layout for another category? Or can I only use one product layout for the whole store?
Hello, @raullomi,
First of all, thanks for showing your interest in Porto WordPress
You can set different product layouts for different products by editing every single product as per your requirements as showing below:
Regards, P-THEMES.
Unable to update “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.”
Hello, @monkeyface,
Please go to WP-Dashboard >> Plugins and delete the Porto Functionality plugin from there and then go to Appearance >> Install Plugins and Install and Activate the plugin from there, Hope this will work for you otherwise, please share your site WP Admin and Cpanel Login details via our support system so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Scompattamento del pacchetto…
Installazione del tema…
Il pacchetto non può essere installato. Nel tema manca il foglio di stile style.css.
Installazione del tema fallita.
Can’t install the theme, please help me。 Thank
Hello, @zzpunkshopnapoli,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi! My store has more than 4000 categories. Is it possible to add and update categories from WooCommerce section automatically? Is there a solution to this problem in your template. I am ready to pay extra for this work.
Hello, @postrider,
First of all, thanks for showing your interest in Porto WordPress
You can not directly add Categories automatically, you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hello, I have a problem when I set the width of the inner row, only the row and not the content. in the product layout After setting it, the line remains unchanged, but if I resize the browser window it stretches as I want. What can it be.. i become crazy
Hello, @digimaticasagl,
Can you please check it once with the default WordPress Theme like Twenty Twenty just to make it sure that the issue is from our Theme or from plugin.
Regards, P-THEMES.
It does so only on the product layout page, on the other pages with the Porto theme it does not create any problems.
Hello, @digimaticasagl,
Ok, then please create the small video clip of your issue and send it to us via our support system so that we will check and try to duplicate the issue on our test site and let you know all about it.
Regards, P-THEMES.
please reset my code, I installed it in a test site and now I want to use it in another domain!
Hello, @ngoc_oty,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thanks!
You’re Welcome!!!
hi there. is there a supported free social login plugin you can recommend that is compatible for porto? where you can login like facebook etc as customers. thanks
Hello, @ddeluna,
Yes, Porto WordPress is compatible with “Nextend Social Login and Register”, you can use it as per your requirements on your site.
https://wordpress.org/plugins/nextend-facebook-connect/
Regards, P-THEMES.
