23211 comments found.
I have a problem: When selecting product variations (i.e. different colors) on the main product page, the picture that is displayed with the color selected is getting blurry. Is there a solution for that? Thank you.
Hello, @santagr,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
Regards, P-THEMES.
Merhaba, mobil görünümde işaretli alan için https://yadi.sk/d/S7xPzjFBSUji2Q farklı bir menü olmasını istiyorum. Bu mümkün mü?
Hello, @leventkaramanoglu,
That is the Mobile Menu and by default, only Main Menu shows under it and you can not change it, This is the default functionality of the Theme.
Regards, P-THEMES.
Thanks for the answer.
In the next update, it would be great if we could add a separate menu for mobile.
I think you can do that. 
Hello, @leventkaramanoglu,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, P-THEMES.
Teşekkürler
You’re Welcome!!
Presale Question – I like the theme. There are couple of queries to be clear before I made any decision. 1. Does this theme require additional woo-commerce extensions/plugins for the complete functionality of your theme? If so could you please tell which woocommerece extensions pro/premiuim version is required of Porto eCommerce site?
2. Is the theme compatible with Mail Chimp for woocommerce?
3. In product page, is the product attributes like colors/size the part of a theme or its the 3rd part plugins.
4. is “subscribe to newsletter” a 3rd party plugin in your theme, if yes then which one?
Thank you, overall look and feel of the theme is really cool.
Hello, @zanko12,
First of all, thanks for showing your interest in Porto WordPress
1. No, Porto WordPress does not require any Premium plugin to work, all the Theme required/recommended plugins are pre-packaged with the Theme.
2. Sorry to say that but we have not tested Mail Chimp for WooCommerce with our Theme officially, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.
3. Yes, It’s part of the Theme, No need to use any third-party plugin for it, Please watch this video I have created for you: https://jmp.sh/Fd7K6ti
4. We have used contact form for it and it is pre-packaged with our Theme, so you can use any third-party plugin for it, which better meets your requirements.
Regards, P-THEMES.
very good product layout editor. Can I use one layout for one product category, and a different layout for another category? Or can I only use one product layout for the whole store?
Hello, @raullomi,
First of all, thanks for showing your interest in Porto WordPress
You can set different product layouts for different products by editing every single product as per your requirements as showing below:
Regards, P-THEMES.
Unable to update “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality.”
Hello, @monkeyface,
Please go to WP-Dashboard >> Plugins and delete the Porto Functionality plugin from there and then go to Appearance >> Install Plugins and Install and Activate the plugin from there, Hope this will work for you otherwise, please share your site WP Admin and Cpanel Login details via our support system so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Scompattamento del pacchetto…
Installazione del tema…
Il pacchetto non può essere installato. Nel tema manca il foglio di stile style.css.
Installazione del tema fallita.
Can’t install the theme, please help me。 Thank
Hello, @zzpunkshopnapoli,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hi! My store has more than 4000 categories. Is it possible to add and update categories from WooCommerce section automatically? Is there a solution to this problem in your template. I am ready to pay extra for this work.
Hello, @postrider,
First of all, thanks for showing your interest in Porto WordPress
You can not directly add Categories automatically, you have to use any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
Hello, I have a problem when I set the width of the inner row, only the row and not the content. in the product layout After setting it, the line remains unchanged, but if I resize the browser window it stretches as I want. What can it be.. i become crazy
Hello, @digimaticasagl,
Can you please check it once with the default WordPress Theme like Twenty Twenty just to make it sure that the issue is from our Theme or from plugin.
Regards, P-THEMES.
It does so only on the product layout page, on the other pages with the Porto theme it does not create any problems.
Hello, @digimaticasagl,
Ok, then please create the small video clip of your issue and send it to us via our support system so that we will check and try to duplicate the issue on our test site and let you know all about it.
Regards, P-THEMES.
please reset my code, I installed it in a test site and now I want to use it in another domain!
Hello, @ngoc_oty,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
thanks!
You’re Welcome!!!
hi there. is there a supported free social login plugin you can recommend that is compatible for porto? where you can login like facebook etc as customers. thanks
Hello, @ddeluna,
Yes, Porto WordPress is compatible with “Nextend Social Login and Register”, you can use it as per your requirements on your site.
https://wordpress.org/plugins/nextend-facebook-connect/
Regards, P-THEMES.
Hello,
I have deleted word press without deactivating it now my purchase code not working to activate need your help to deactivate
thanks
Hello, @halmatcs4,
Can you please share your purchase code PDF file with us via our support system so that we will check/verify and reset it for you.
Regards, P-THEMES.
can i use one license to multiple subdomains (active on main domain).
Hello, @TanvirRoky,
First of all, thanks for showing your interest in Porto WordPress
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, P-THEMES.
Hi there, just bought and downloaded the files. But some of the pictures are not loading, it seems like the download had a problem. Any fix? Please advice immediately. Not very happy right now!
Hello, @wc4tang,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hello, I need help with the following, the wishlist plugin does not show me the icon to add to the wish list on the products page and on the individual product page, I already tried several configurations and it does not appear.
https://imgur.com/YbK2ZfI2- I am using elementor, I try to change the url of the following widget within the header builder code but the url does not work, I always change it to any other but it always redirects me to the current page where I am
https://imgur.com/nS1qBs43- I need to reset the purchase code because previously I used it in a test domain and now when mounting it in the production domain it appears that the code is already being used, please.
Hello, @DanielTiva,
1. I have just tested your site now and it is working perfectly fine at my end, please see the below-given screenshot, it must be the cache issue at your end nothing else.
https://postimg.cc/cgZ3d7hW
https://postimg.cc/dhyZdNSv
2. Please watch and follow the instructions showing in this video:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
3. I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, thanks for answering, the domain “booomg” was the test site, now I have it in the productive one: “tiva.com.ar” here is where I have the problem of the icon of the wish list (heart) does not appear in the product page and individual product page, do you need access with the credentials?
Hello, @DanielTiva,
Please deactivate all the third party plugins from your site and activate the Parent Theme and check back your site after removing the browser cache, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this will not solve your issue then please share the site WP Admin Login details with us via our support system so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Boa tarde, preciso atualizar o wp-bakery, mas nos arquivos de donwload so tem a versao 6.2.0, preciso da 6.3.0
Hello, @salcologistics,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
hello, there seems to be a bug with the loading overlay when trying to visit your demo themes e.g. https://www.portotheme.com/wordpress/porto/portfolio2/, https://www.portotheme.com/wordpress/porto/portfolio4/, https://www.portotheme.com/wordpress/porto/photography3/.
Can you please let me know once you fix this in order to check your demos?
Hello, @parisalex,
It’s not a bug, but it is because of the cache and we will soon remove the cache from the Demo site, If you are getting this on your site, then please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
We are trying to view the demo in order to purchase a license and we are not able. Hopefully you can fix it soon
ok any idea when can you fix it? we want to purchase a license but we can’t view the demo. Is there any other way we can view the demo?
Hello, @parisalex,
I have Imported all of the above Demos on my test site for you, you can check those by clicking the below given links:
http://hubdatasolutions.com/pearl/porto/portfolio2/
http://hubdatasolutions.com/pearl/porto/portfolio4/
http://hubdatasolutions.com/pearl/porto/photography3/
Regards, P-THEMES.
Hey there , i Want to make this baner full screen without changing the entire layout. Please help me with that i am attaching the link of image below. Thank you.
https://drive.google.com/drive/folders/1YH_-LpXC-IPV6dXFXSxKt2NZNw5jeqPd?usp=sharingHello, @rushi99,
Please create a Block and then set the Banner under it, save changes, and quick edit the block, copy the block slug name and then go to Home Page, edit it, and Scroll below, you will finds view options and under view options, you will find Banner Type, set it as Banner Block and paste the block slug name under it as showing below:
And then go to Porto >> Theme Options >> General and set the Banner Wrapper as Wide as showing below:
Regards, P-THEMES.
Please reset my purchase code
Hello, @ABLOCKEZA,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Porto Functionality update not working. Can you help me about this please?
thanks
Hello, @sahinb,
Please contact us via our support system with your site WP Admin and CPanel login details so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi, How can I de-register my “Item Purchase Code” from a website that is down or i have no access. Do you have a de-register script somewhere that I can run ? Thank you.
Hello, @Creative-Shop,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
That’s great ! Thank you.
You’re Welcome!!
