6431 comments found.
I want to completely disable view and share counter from website.
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi man! Long time no see since I’ve been very content with the theme! Been using it for a while now and it’s great!
I do have a question, how can I hide the sidebar on mobile devices? So I want it to show on desktop but hide it on mobile devices.
Cheers!
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Does the content locker feature only work on the latest demo?
Hi supportberaee,
The content locker feature will work on all JNews demos. Previously we just enable this feature on certain demo due to design purposes.
No worry, our support team will help you to setup the content locker feature on your website. Let me know if you have further questions and hopefully, you can be our customer as soon.
Thank you
Hey Team!
I am getting a little issue in my website footer with Light/Dark mode
Its workign fine in light mode but when shifted to dark mode it is showing the jnews logo on the footer. Previously it was working perfectly fine in both dark and light mode.
Screenshot: https://prnt.sc/ua3t9a
Ps: Not able to post in support forum thats why posting here. Kindly assist.
Thanks & regards
Hi F-ALiF,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
If your support license has been expired, please try to extend or renew the support license. For more info, please check this article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you
my support licence has been expired and i am not able to to post on support forum. I am currently having only this single issue. I’ll be very grateful to you if you help me here solving this minor issue.
thanks
Hi,
In this case, you need to set up the footer logo for dark mode.
Thank you
Liked your news plus theme. But i dont need paywall. So is it possible to use without woo commerce and pay wall?
Hi sreekanthedayar,
Thanks for interesting in JNews. Yes, you can use JNews without using paywall and woocommerce. Paywall and WooCommerce is an optional features.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Good day. Can visitors share article to WhatsApp?
Hi victaurus,
Thanks for interesting in JNews. Yes, your site visitor can share an article via WhatsApp.
Let me know if you have further questions and hope you can be our customer as soon.
Thank you
Any reason why isn’t not one of the options to share in the demos
Did you mean the WhatsApp share demo? If yes, you can find it on this demo https://jnews.io/pets/2017/04/20/dogs-make-great-exercise-partners/ then you need to click the expand share button.
Please check this image https://www.dropbox.com/s/evgs37tjw6u70gm/Screen%20Shot%202020-09-02%20at%2012.22.25.png?dl=0, https://www.dropbox.com/s/k2odzeoxyvbr5s6/Screen%20Shot%202020-09-02%20at%2012.21.54.png?dl=0
Thank you
Will check. Thank you
Let us know if you have further questions. Hopefully you can be our customer as soon.
Thank you
Still getting this error too refresh licence
Notice: Refresh License Throttled for 1 Hours, Please try again in next 1 hour
Please take any action to solve this. I can’t request you more than. Since 1 week I’m requesting you. And you just reply to visit link and open ticket. It’s seems like just irresponsible support.
Please I’m telling again. If you can’t solve the paywall issue, just refund the amount.
Hi Fayizpeedikayil57,
Did you already purchase JNews? Because i don’t see the “PURCHASED” badge on your account above.
Thank you
Still getting this error too refresh licence
Notice: Refresh License Throttled for 1 Hours, Please try again in next 1 hour
Please take any action to solve this. I can’t request you more than. Since 1 week I’m requesting you. And you just reply to visit link and open ticket. It’s seems like just irresponsible support.
Please I’m telling again. If you can’t solve the paywall issue, just refund the amount.
Hi Fayizp57,
Did you already purchase JNews? Because i don’t see the “PURCHASED” badge on your account above.
Thank you
Hi, have you fixed the low res thumbnail images with the new version.
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Hi there, I have the jnews theme installed on, and the jnews – news ticker, the texts are being shown collapsed when autoplay is enabled,, is there anything I need to do in order to fix this? Thanks for your help in advance!
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
I am getting a lot of AMP errors in Search Console after the latest updates. When is it going to be solved?
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Paywall subscribe not working in demo itself
https://jnews.io/newsplus/subscription/or at
https://jnews.io/bloomnews/pricing/I am just wasting time with your support team trying to fix my website
Hi siteurl,
For the paywall subscribe, you can check this feature on the Newsplus Demo https://jnews.io/newsplus/ and you can use the demo account.
If you have a problem with the paywall feature, please continue to ask help on our support forum. Please be patient for a while, our support team will help you asap.
Thank you
You are just posting link without checking.
I get the message in the above link
Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.
Can you send me the page URL where you got those messages? Also, please send me a screenshot to do further checking.
Thank you
I want to buy this theme but before that – i need to know the following
1- Can we do some changes to use full size featured image in thumbnail at different places on wbsite instead of cropped piece from the featured image.
2- Can we change the aspect ratio thumbnails ?
3- Is this theme SEO friendly ? I have read few negative comments
Hi uetian78,
Thanks for interesting in JNews.
1 & 2. Yes, it possible. But you need to do some changes to achieve that. You can use JNews child theme and you can put all your custom code there. We already include JNews child theme in the theme package.
3. JNews is SEO friendly. We have a built-in SEO feature and we also support the most popular SEO plugin such as Yoast SEO. May I know what kind of negative comment that makes you doubt?
Looking forward to hearing from you.
Thank you
Can you give us a tutorial on using System Stack Fonts at the moment?
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
Can you please add the following in the upcoming update..
1. Caption for featured images with icons. 2. Table of Contents in the post section (We can use a plugin but it will further slow down the site).
Thanks
Hi Jazib,
Thanks for your suggestion, we will check this further. But we can’t promise this feature will be included on the further theme update.
Thank you
usul Gan, postingan populer 24 jam terakhir (hanya dihitung dari post time yg 24 jam terakhir saja, gk termasuk konten lama)
Halo,
Makasi buat usulannya gan. Nanti tim kami bakal ngecek dulu tapi kami belum bisa janji kalo fitur ini bakal masuk di next update.
Terima kasih
I just downloaded the files from Envato Elements and I am asked for a license? I thought it’s licensed for good? What do I do now?
Hi rastamonk,
You need to purchase JNews from Themeforest to get theme activation and support.
If you download the theme from Envato Elements, you unable to activate the theme license and you don’t get support.
Let me know if you have further questions.
Thank you
Hello, I purchased your theme and am using it successfully. However, today I have updated WordPress to 5.5 and also recommended all your Plugins. After that, the site stopped working. The problem turned out to be in the Payroll plugin. I turned it off and the site started working. But! WP Page Builder doesn’t work now. My support period has recently expired, but I think this is a matter of quality assurance.
Please help, I think this is a critical issue for your product and not a private support issue.
Counting on help
My site is https://illiakyselov.com
Thanks
Hi contentt,
If your support license already expired, please try to extend or renew the support license. For more info, you can visit this article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
After that, you can ask your question or problem of this product there. Our support team will help you asap.
Thank you
If I understood you correctly, then you do not want to help with your product, due to the conflict between your plugins and you require me to buy more support? This approach is extremely frustrating. I have not used anything beyond what you recommend and am using your theme, your Plugins, and your WordPress licensed core. However, the site is not working correctly. I think that support has nothing to do with it. This is already a matter of the prestige of your products and quality assurance. Upon purchase, it was promised that there would be lifelong updates and uptime guaranteed. I would not buy your template if I realized that after 11 months it will simply stop working. I am very upset, for your template I can give you 4, and for the attitude to customers in this case, 0. I will not recommend your topic to anyone with this attitude.
Hi,
Can you send me an example of the problem that you get? I will try to replicate it on my side.
Thank you
Hello, I updated the theme but I’m having a problem. Videos are not visible in older posts. However, the video appears when we update an old post.
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
WPBakery Page Builder need licence for update? And I couldn’t import tutorial theme, waiting on Installing Related Plugin step.
Where is the Ads settings?
Hi,
We are moving our support process solely on our support forum at https://support.jegtheme.com/forums/forum/jnews/
You can ask your question or problem of this product there. Our support team will help you asap.
Thank you
