151 comments found.
After the update font-awesome icons disappeared. It seems it doesn’t recognize the font name anymore. For example, if I set font-family: fontAwesome, “Font Awesome 5 Free”; then it works. But with as-is configuration it’s failing. On the frontend and on the Goodlayers theme options page also. Any guidance how to fix it easily or should I dig in deeper by myself??
Please also make sure to clear browser cache as well. If still doesn’t work, please provide page url so we can see directly.
Hi there,
I bought the theme 1 year ago..my support time got expired.. When i install the theme in my website.. Most of the demo images are not showing.. if i renew my licence,, can theme author install the theme on my website..?? i need urgent help from theme author..
ThankQ..
many tried to install the theme,,, but failed..
I know,,the theme author can only do this..
need urgent help sir..
I really love your theme..
Hi,
Sorry for the delay due to weekend.
Normally, we can’t help with this issue too because this is not the theme’s issue. The problem that you can’t import images is because your server block from importing images for somehow.
I suggest you to contact them to inspect directly. And please make sure to follow this instruction as well : https://goodlayers.ticksy.com/article/10367/
Pre-purchase questions: 1.) Can I add a widget to the top-bar area, above the navigation? 2.) Does this theme support Gravity Forms? Thank you!
Hello,
Thank you for your interest 
1. Sorry, it is not possible to add widgets here. You can add shortcodes though.
2. Yes, gravity forms should work fine with our theme.
Two questions about Financity (https://demo.goodlayers.com/financity/demo2/) need your help: 1)Does the background of banner can be changed to white color. 2) the words “We help grrowing businss, We help you managing asset, provide financial advise. Leave money issue with us and focus on your core business.” cannot be copied in the banner. Is it possible the words can be copied? Like the words “WE ARE GOODLAYERSBuild your professional website easily with our premium WordPress Themes, The best theme on earth” in the banner of https://goodlayers.com/.
Thanks
Hello,
1. Yes, you can change the background color from blue to any color.
2. This text is from the revolution slider, you can copy and edit it
Hello, another two questions for help: 1. can i change the banner of page? like the page: https://demo.goodlayers.com/financity/about-us/ 2. When click the “Get a Quote” button in the top, is it possible to popup a contact form?
1. Yes, you can change this image on each page.
2. Sorry, there’s no option to open a popup form from this button.
We are looking at using this theme to build a fintech platform where people invest their money and get certain interest over some period of time, does the theme also handles all the functionality of setting plans, calculating the interest and displaying such on each clients account on the website based on automation?
Sorry , we don’t have that feature in this theme.
Thanks!
gday guys you don’t have an option for support for financity on your support page?
http://debtcleanaustralia.com.au/Don’t want that dark blue part at the top anymore as I disabled the top bar, any ideas on how to get rid of it?
Thanks
Nick
Hello Nick,
Sorry about the issue, could you try again? Feel free to add your ticket in a different category and include the theme name in your comment as well.
That dark blue part is from the Wrapper element that contains the slider. You can remove it by changing its top-padding value to 0px.
Regards.
it wouldn’t accept my purchase code as it’s for the theme that’s not listed lol
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Hotel Master), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
it’s not hotel master though?
ok my bad it was there now
Hi, After upgrading RevSlider menu is not shown on homepage only when you scroll down.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
Cheers!
Hi this did not work and after revslider to newest version it is still only showing when scrolled down.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi,
I’m using this theme for quite some now and I can’t seem to update to PHP 7.3. If I do this my site goes blank. I also tried it with the latest theme version. Same thing happens.
Does this mean that your theme is not compatible with PHP 7.3?
Hello,
There shouldn’t be any issues with php 7.3.
Could you try this after disabling your other plugins and see if it helps? If not, could you send us the error_log file so we can understand better?
Thanks.
could I ask how to close the theme menu? because I use groovy menu plugin
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Does the theme work in RTL?
Hi,
Yes, it should be working fine with RTL.
Hello,
I am looking at your demo template https://demo.goodlayers.com/financity/ I would like to achieve the effect as indicated in the attached screenshot link:-. http://prnt.sc/ulyvry. The screenshot is taken from https://taulia.com/Can this effect be achieved easily?
Please advise before I making the purchase. Thank you.
Hello,
Sorry, we don’t have that exact option in our theme
Does this theme support RTL?
Hi,
Yes, it should be working fine with RTL. However, if you see any points that don’t work with RTL, please let us know. We will check on that.
Your page builder doesn’t seem to work with Wordpress Version 5.5.1. I upgraded and I can make all the changes using your Pager Builder but it doesn’t save. Please advise!!! I tried looking for documentation and I tried to create a ticket but your ticket system just asks for more money. $40 is a bit much for a simple question.
I would apreaciate some guidence and to know if its a bug with the theme.
Hi,
In this case, we don’t need to pay for support yet.
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
how do i get the mega menu done well like its done under the feature main menu tab
after enabling the Mega menu in a main menu , i need it horizontal not vertical
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
I do not understand. Everything I change on the template and publish is not shown on the website. After saving en publishing back in the editor everthing is set back to default. So I can do what I want, nothing is changed. I have never had this problem with other templates.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hey I didnt understood with which builder you guys working? how could i change the text and everything?
Hi,
We use our own page builder. You can check how it works here : https://www.youtube.com/watch?v=N0haJbDM8ac
http://bit.ly/2v6PVLn please check screenshot above.This issue only for IPHONE.
before i buy can i know if this problem is solved thanks
I quite don’t understand. Seems like you didn’t buy our theme yet but how the website running with our theme?
Anyway, thanks for interested in the theme.
Slider Revolution is not working with Wordpress 5.5., you need to update it to latest version
Hi,
Please check this out : https://goodlayers.ticksy.com/article/2125/
Also, make sure to follow this.
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
Hope this help
Hello, We bought this template last year and we would like to know if it would be compatible with WordPress 5.5, as we needed to update WordPress. Thank you.
Hi,
Yes, you can update the WP5.5 with this theme.
However, make sure that all your plugins are compatible with 5.5 as well.
I tried setting a post’s visibility to Password Protect. When I do this there is no place on the front end to put in the password to unlock it. I tested disabling all plugins, but the only thing that worked was changing themes.
It looks like a theme conflict. Can you fix?
Hello,
You should see a form for the password on the front end. I just checked this and it is working fine on my site.
Could you make sure you are using the latest version of the theme and our plugins? Here’s the instructions for updating them: https://goodlayers.ticksy.com//article/1893
If it still isn’t working, could you send the site URL and WordPress username-password using this form, so we can take a look: https://themeforest.net/user/goodlayers ?
