337 comments found.
Hi is the theme compatibility WordPress 5.6 ?
Hi there,
Thanks for taking an interest!
It is compatible but please read this article here.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi,
Does your theme support RTL (Arabic).
Thanks
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Question; If purchased and it does not work well, is refund possible?
And, is the donation tied to payments that people can use credit cards automatically enabled for nets, master, visa cards payment online without going through paypal?
Hi there,
Thanks for taking an interest! Well you can always check the refund policy here.
Goodwish theme uses a solid payment plugin – Give. https://givewp.com/
Plugin documentation: https://givewp.com/documentation/
Regarding paypal, yes, it’s available with this plugin. Please have a look: https://www.screencast.com/t/25AVSz1hYKe
as well as you can check for other payment options here: https://givewp.com/addons/stripe-gateway/We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to buy your theme, but I need to know, can we change donation from money to materials?
Hi there,
The donation is a feature of this plugin: https://sr.wordpress.org/plugins/give/About its features and functionalities, it would be best to contact the plugin authors directly.
Let us know if there’s anything else!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I just purchased this theme a few days ago and I can’t seems to import the demo data, it keep stucks at 98%. I increase all the server settings already. Could you responde to my ticket please, thanks
HI there,
We could not locate any request created from your Envato username, so if you do have one please provide us with your request ID.
Also if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We hope this helped.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I would like buy the theme, but I have a question : why in the mobile view the pictures inside a single event are so small (gallery mode)? Is it possible set a larger size? Thanks Valeria
I refer to this https://goodwish.qodeinteractive.com/elementor/event/donating-love/ overlay mode
Hi there,
Thanks for taking an interest! It is possible to enlarge the image with some small CSS code.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
H nice theme. The slider revolution image and text on my website install is way bigger than on your demo site. I’ve tried all to reduce it so it looks just like your demo slider, please help.
Hi there,
Thanks for writing in! Please check in Revolution Slider > Global Options if your default settings for advanced responsive grid sizes is set the same way as in our screenshot.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Elementor demo not working.. stucked at 4%..
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Since this theme stays it comes with Elementor and WP Bakery, can you just confirm before we purchase that the demo content works with WP Bakery, or is it designed with Elementor?
Hi there,
Thanks for taking an interest! Please note that the theme can be used with Elementor as well.
Native import method comes with WPBakery, so when you run import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Wonderful. We would be using WPBakery. Not too long enough I purchased a theme that claimed you could use both, but the demo content only worked with Elementor, so now I’m just being extra careful when I see both as an option and asking before hand. I’ve actually purchase two Edge themes in the past. They’re both great! Thanks for the help!
Hi there,
It is alright, perfectly understand!
We are glad we could help and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I’m trying to create a ticket … but im getting this error : Support for “Goodwish – Charity & Nonprofit Theme” item has expired.
I just renew it and the support is still valid : Support : 6 months left
What is your email address where i can send my ticket ?
Hi there,
Sorry to hear this, however it might be that your purchase did not get processed at that time, so please try it out once again.
If you still encounter issues with this you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how do I hide WPBakery shortcodes showing up on the excerpt?
https://mawrisingstars.ca/blog/Hi there,
Thanks for writing in! Please check this article about it here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have installed Goodwish theme and also imported the demo content by importing the .xml file. Everything looks good but when I click the preview button in shows 404 not found error and also the link in address bar shows wp-admin/post.php. When I switch back to Gutenberg editor, the error goes and everything works fine, when I switch back to WpBakery the problem appears again. Also, even the Wpbakery’s frontend editor cannot save any changes i bring.
H E L P!!!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – the logo in the header has an alt tag that reads “light logo.” Seems like it’s hard-coded because the alt tag I ascribed to that image is the name of the organization. How do I fix that? We want the image to be labeled with the name of the organization, not “light logo.” Also, is there a way in your theme to turn off the visibility of the alt tag appearing on the screen? I’m asking this because I notice on other themes when I hover over images with alt tags they do not appear on the screen. It’s a distraction to have those labels come up on the screen. Thank you.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Error: No background image of a VC Row is shown in the frontend if a site was translated into an other language using WMPL. In the site preview the image is shown but not on the actual page itself. No JS or any error is shown in the web console. The parent site with the original text works fine, it’s just the translated site.
How can I fix this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I do not want to use Events or Portfolio CPT of your EDGE CPT Plugin, If I disable that then even the settings area gets removed. Is it possible to disable only your CPTs?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When do you plan to test the plugin with the latest version of the Give Plugin and update if necessary? Currently the changelog says you support up to version 2.5.11 (from Dec 2019) but the plugin is now at 2.7.5 and to use any of the current versions of the add-ons (recurring, stripe, etc) you have to be on verison 2.7+. I don’t want to update the give plugin if it will not work with the current version of the theme again.
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for responding. I am using the current version of your theme but I am still using version 2.6.3 of the Give plugin. I need to upgrade to the latest version of the Give plugin soon so I can update the Stripe and Recurring add-ons for security reasons, but I would like to make sure the theme will still work with the newest Give plugins. Our site is https://www.destinyinternational.us/ which works fine now with the older plugin and add-ons. Last time I updated the plugin too far ahead of what you said the theme was compatible with, there was a change in plugin that your theme pages could not handle so visitors could not donate. Just curious when you are going to update the known compatibility of the theme with the current version of the Give plugin.
Hi there,
There has been an update released so you can update the theme and its plugins to the latest version and it is for sure compatible with the latest version of WordPress as well as with the latest version of GiveWP.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you. As always your support and willingness to respond has been excellent.
Hi there,
We are always here to help! <3
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I love the theme but I’ve installed it and all of a sudden the “Edge Options” where we can customize everything is nowhere to be found on the dashboard!!!! What happened and how do we fix this??
Hi there,
Thanks for writing in! Please check if you have installed and activated Edge CPT plugin.
If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve purchased an extension on my support – and STILL I’m not able to submit a ticket on the support help centre page. This is so frustrating..the issues keep happening on this website.
Hi there,
We have checked our form and it works perfectly fine. Possible your purchase was not processed at that moment so please try it out again.
If you still encounter issues you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I bought the Goodwish theme and the demo won’t load with the one click feature and the xml gives an invalid error. I’ve updated the server settings as suggested by the system checker and still no demo. Please help!
Hi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Edge Themese, Just isnatalled this theme and trying to import demo content to work with this, but I’m unable to import “Options”. When I try to import this it just stops on 0% and nothing is happening. Any solution for this?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Attempting to update to the latest theme version 3.1 via FTP. Break entire WordPress site, front and back end. Cleared local and server caches, still broken.
An error of type E_ERROR was caused in line 773 of the file /wp-content/themes/goodwish/framework/lib/edgt.optionsapi.php. Error message: Uncaught Error: Class ‘GoodwishEdgeRepeater’ not found in /wp-content/themes/goodwish/framework/lib/edgt.optionsapi.php:773
Had to revert back to 2.5 to work again. Please advise.
Hi there,
Please read our article on how to update the theme and its plugins. Have in mind to update Goodwish Core plugin as well.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
