373 comments found.
hi i added a youtube video on the sermons and it just gets stuck and does not show video
Hello, thank you for contacting!
The issue you have is caused by a Lightbox script. As you can see even in a Lightbox demo page the same problem persists http://ilightbox.net/#video_advanced_examples
The issue can’t be fixed from our end because we aren’t the script authors, we contacted Lightbox developers to speed the process but we can’t name exact terms when they fixed the problem, appreciate your understanding.
As a solution we recommend you to disable Mobile Optimizer option on a Lightbox settings https://www.screencast.com/t/puP442053 and use links in a format youtube.com/embed/... and https://player.vimeo.com/video/...
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
I have your theme but the calendar and sermon images just stopped showing. Not sure why but I haven’t changed anything or worked on the website at all. Here is the site: https://bethanychurchmn.com If you scroll to the bottom of the home page you’ll see. As well as other areas related to sermons, etc. Those are theme elements, so I thought I’d ask.
Hello, thank you for contacting!
The issue you have is caused by a Lightbox script. As you can see even in a Lightbox demo page the same problem persists http://ilightbox.net/#video_advanced_examples
The issue can’t be fixed from our end because we aren’t the script authors, we contacted Lightbox developers to speed the process but we can’t name exact terms when they fixed the problem, appreciate your understanding.
As a solution we recommend you to disable Mobile Optimizer option on a Lightbox settings https://www.screencast.com/t/puP442053 and use links in a format youtube.com/embed/... and https://player.vimeo.com/video/...
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to receive further assistance.
O tema é muito bom e elegante.! Mais deixa a desejar na questao de uma Menu Sticky, Menu Fixo, e como editar as informações em geral do Menu e tambem Rodapé. Deveria ter mais rodapes, e menus para escolher e como tambem editar o Header de forma livre. No mobile o menu e rodape, deixa a desejar por esse fator. Fica a dica construtiva….
Hello, thank you for contacting!
Thank you for sharing your thoughts with us, we appreciate your desire to make the theme better.
Should you have questions concerning the theme functioning please feel free to contact our support team at http://cmsmasters.net/support/ We should note that support is provided in English only, appreciate your understanding.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hello Team!
I can’t find where to activate the slider on the mobile phone.
http://prntscr.com/uacmp8Hello, thank you for contacting!
Layer slider can be activated on mobile via slider’s settings. https://www.screencast.com/t/oJA1qM8ooPGlPlease note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ should you have other questions and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Thank you Okay! I’m a freelancer to whom the customer has entrusted the customization of his site. I will still ask him for his purchase code for the future. We don’t have same configuration: https://www.screencast.com/t/oJA1qM8ooPGl
In Revolution Slider: http://prntscr.com/uazclb In LayerSlider: http://prntscr.com/uazhsk
Hello!
As mentioned previously personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Please note that we can’t help you without the purchase data. You see, exactly a purchase code is a requirement for us to start working on your request. Such are the rules of our support policy we can’t get around and we need to follow.
Thank you.
The sermon video on your demo site is not working.
Hello, thank you for contacting and for pointing on the issue!
The problem is caused by a Lightbox script. As you can see even in a Lightbox demo page the same problem persists http://ilightbox.net/#video_advanced_examples
The issue can’t be fixed from our end because we aren’t the script authors, we contacted Lightbox developers to speed the process but we can’t name exact terms when they fixed the problem, appreciate your understanding.
As a temporary solution to fix a displaying we disabled Mobile Optimizer option on a Lightbox settings https://www.screencast.com/t/puP442053 and recommend to use links in a format youtube.com/embed/... and https://player.vimeo.com/video/...
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
It seems as though YouTube embedded sermons are no longer coming up in the Lightbox. I’m using the embedded link (ie, https://www.youtube.com/embed/iBqLvMBdThE)...I just noticed this today. Is there something I’m missing?
Hello, thank you for contacting!
The issue you have is caused by a Lightbox script. As you can see even in a Lightbox demo page the same problem persists http://ilightbox.net/#video_advanced_examples
The issue can’t be fixed from our end because we aren’t the script authors, we contacted Lightbox developers to speed the process but we can’t name exact terms when they fixed the problem, appreciate your understanding.
As a temporary solution I recommend you to disabled Mobile Optimizer option on a Lightbox settings and use links in a format youtube.com/embed/....
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
hello how to update your theme manually
Hello, thank you for contacting!
To update the theme please download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as my-religion/my-religion). I recommend you to rename the theme version you used previously (for example name the theme folder “my-religion-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated. Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
We should note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ in case you have further questions and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hello, does your theme support bilingual?
Thanks.
Hello, thank you for contacting and for your interest to the theme!
The theme is compatible with WPML plugin that allows to build multilingual sites. Please note that WPML plugin isn’t included to the theme archive and should be purchased separately.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Hello,
I have been contracted to work on a site that is currently running the My Religion Theme Version: 1.1.2.
Questions: 1. How outdated is version 1.1.2 ? 2. How do I go about updating this theme for my client If I have no contact with the previous developer?
Thanks in advance.
Hello, thank you for contacting!
Current theme version is 1.2.3 and it is available for download on Themeforest. You can contact our support and provide a code that verifies a purchase of the theme and our support agents will send you updated theme version personally. Please note that we can’t help you without the purchase data. You see, exactly a purchase code is a requirement for us to start working on your request. Such are the rules of our support policy we can’t get around and we need to follow. If you don’t have access to the account from which the theme was bought and you can’t contact a person who bought it to get a purchase code, there is no another way but to make a purchase again in case you need our assistance.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
There is a whole lot of issues with this theme and anytime you have to buy support before it can be fixed. Why cant you guys resolve everything and once a we buy and without support the theme can be worked on. Sermons are not showing, Latest campaigns are not showing. The last time i complained about this. I had to buy support and you guys installed the theme and it was working and why cant i also do same . Followed the documentation yet same problem. I think i have wasted my money and time
Hello, thank you for contacting!
We’re upset to hear such feedback and are ready to help you get the best experience using the theme. At the moment our developers are working on the theme update, it will be uploaded shortly, and will be available for download as soon as it passes approval from Themeforest reviewers, appreciate your patience.
In case you don’t want to wait till updated theme version is available on Themeforest please contact our support team at http://cmsmasters.net/support/ and our support agents will gladly send updated theme version to you personally.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi!
I have an issue with the social icons on the footer. The icons appear in some pages (not all) when viewing the website on a mobile device, but not on a computer. How can I fix that?
Thank you!
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hello, excellent Theme. I have a problem with sermons, no charge shortcode in page. Thank you.
I find error, can’t find the sermon template.
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Demo Data is not importing properly
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
hi – do you have this in a normal html template also?
Hello, thank you for contacting!
My Religion is released as a WordPress theme only and there is no My Religion HTML template that can be offered, appreciate your understanding.
Hello, I can’t get the profiles to show up anymore probably due to a recent theme update. Can you help resolve this?
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
This is a pre-purchase question. – What editor do you use? Is this theme compatible with WP Bakery or earlier? I find using the visual content editor thing counter-intuitive and very challenging.
Hello, thank you for contacting and for your interest to the theme!
The theme comes with a custom Content Composer created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged.Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. Please check this video demonstrating how easily shortcodes can be managed. http://cmsmasters.net/shortcodes/
We didn’t test WP Bakery or other editors functioning with the theme and thus can’t guarantee their compatibility though we can’t deny they will work properly with our theme.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you.
Hello! I installed and configured the theme, but the sermons and events do not appear on the home page, what should I do?
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Do you plan to update the theme anytime soon, it’s important and I’m sure many others agreed updates need to keep pace with change for many reasons.
Including but not limited to framework, speed of first time to paint, updates, patches, compatibility, refinements and so on, making the theme better for mobile as well.
I have a strong interest in your theme, but am a little concerned by the lack of updates. It’s a real downside for me as I have seen many software become abandoned and or no longer supported.
However at the same time I also do not want to see a given software or theme become bloated either, I have seen that as well. Otherwise It’s a very nice foundational theme and on my short list for considerations.
Hello, thank you for contacting and for your interest to the theme!
The theme is updated as needed to make it compatible with current WordPress and plugins’ versions.
Our developers are working on the theme update at the moment, it will be uploaded shortly and will be available for download as soon as it passes approval from Themeforest reviewers.
Should you have other questions please feel free to contact our support at https://cmsmasters.net/support/
Thank you.
Hello again!
Pleased to inform that updated theme version is available for download at the moment.
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have any questions.
Thank you.
Hi I know that my support has ended but this is a updates related question. I have been using your themes for a long time and really enjoy them! I have a few, however have not seen any theme updates for a long time. Especially for core plugins. Will there be a update anytime? Thank you. Hotel Lux and the Religion themes especially!
Hello, thank you for contacting!
We update our themes as needed to make them compatible with current WordPress and plugins’ versions. At the moment there are no known issues with the themes’ functioning but sure we’ll update the themes in a case of need.
At the moment we welcome you to contact our support team at http://cmsmasters.net/support/ and our support agents will gladly provide you current plugins’ versions.
Thank you!
why dont have any image !!! just placeholders OMG !!!
Hello, thank you for contacting!
Images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them (there is a corresponding note on a theme page).
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
