472 comments found.
Hello, I would like to edit split slider page to make it my pain page. I want to add more pages like your demo. But its so difficult to find where is the photo or the text. Is it possible to explain it ? Or how I can make a new like yours split slider page from scratch.
Thanks
1. How I can change the color of the background of this menu AND be like as it is on your sticky menu (black background and white fonts) 2. How I can change the dimensions of the photo beside the menu same example https://curly.qodeinteractive.com/about-us/
All these I like to have on ALL pages that I will make.
Thanks !
Hi there,
Thanks for writing in! You can see on the Split Slider page that you do have options to edit text and add your image as in the screenshot here.
Also to set this as your homepage you can read our article.
And to change the background color of your header you do have the options for it in Curly Options > Header.
We hope this helped as well as you can check our themes documentation for more info and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. How can I sort blog posts by the most recent first in the blog page. (in mansonry mode Grid) Thanks in advance.
Hi there,
If you use Blog list shortcode you do have an option to sort them by date
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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In the mansonry portfolio, the tall verticals are getting distorted; meaning squeezed. I tried all the different setting Large tall, default. All are squeezed. But as son as I put back one of your it works fine.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hello, i worked demo style on a subdomain and i had a problem with hosting account and i lose all. I put actual version on live, i set up, but i want to register my purchase cod on live domain. Please help me and deregister my purchase code because i don’t have how to do on a subdomain that doesn’t exist right now. Thanks,
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to submit a request at our help center and our support team will be happy to help. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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59763 case number can you please check and help thank you 
Hi there,
We have located your request and can see that a support agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hello,
10 days ago I received an email informing me that a new update for your item is now available to update. https://imgur.com/a/AMcxqJj
But when I go on my panel Envatomarket I don’t have any update to install, I’m still on version 2.0 https://imgur.com/a/D4E0mia
Can you explain to me why. ?
regards
Hi there, In your screenshot you refer to another theme, however, we do see that you are using Curly theme and the latest update of the theme has been released on the 7nth of July. So please update the theme and its plugins according to our tutorial here. However, from your screenshot we do see that you have the latest version of the theme. version 2.0.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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thank you..
thank you..
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
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The WP Bakery page builder is not loading. i have raised a support ticket. but till now got no response
Please Reply….its urgent. i have already raised a support ticket
Hi there,
Once we check we can see that your request has been answered to so please if you need any further assistance continue the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello , I have raised another support ticket 2 days ago. but till did not get any response. your support is too slow compared to other theme provider. Please try to make it fast
Hi there, We are sorry to hear this. Our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see that your request has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am keeping the site updated, I have also updated the theme, how can I also add WPBakery Page Builder?
Hi there,
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I’m wondering why the subtitle text is not visible on mobile, is there some sort of settings that you need to set right?
I would like to hear from you
Thanks!
Hi there,
You can add this code to Appearance > Customize > Additonal CSS
@media only screen and (max-width: 480px){
.mkdf-title-holder var {
display: block!important;
}
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello this is a pre sale question. It is possible, in the mobile view, keep header with logo & hamburger menu always displayed also scrolling the page? Thanks
Hi there,
Thanks for taking an interest! You do have an optoion in Curly Options > Header > Header Behaviour. If we somehow misunderstood you please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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I think that’s what I needed. Thanks
You give me the answer for the desktop view. In my question was written “in the mobile view”
I need the mobile header to be fixed in navigation
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Ticket opened
Hi there,
Thank you, you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi authors,
Does your theme support the plugin StartBooking?
The plugins website: https://www.startbooking.com/
Hi there,
Thanks for taking an interest! If you want to integrate booking into your website, you will have to acquire and install a plugin for this which is called Booked. You can find it on this link https://getbooked.io/. We tested this plugin with Curly, but we didn’t include it within the theme. And when it comes to StartBooking you should know that the plugin has not been tested with our theme nor we can guaranty theme compatibility for the same reason, but you always opt to try it out on your end.
Do let us know if you have any addtiional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Assigned to Danica Protic Id #55214 Status OPEN Priority — Please somebody check this for me and give me a solution
Hi there,
We do see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, is it possible to override the pricing-table.php file in Curly-Core – Shortcode – Pricing-table / templates with the child theme ? If it’s possible, which path should i use ? Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Importing demo content for this theme corrupted my wordpress installation. After spending over an hour deleting and reinstalling (and re-configuring WP) I installed the theme and required plugins, but I cannot activate the theme because it says it is already registered to another domain. This makes no sense. I also tried to register for Qode support website, but was never sent an activation email. To say I am not impressed is an understatement. If I cannot get these things resolved, I will seek a refund.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, before purchasing Curly, just to ask is it compatible with a new Wordpress version 5.4.2. and is it designed as a fast and lighweight theme? Thanks!
Hi there,
Thanks for taking an interest!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, thank you for your prompt reply…I know that everyone is doing their best during this difficult time and for me for this first stage is important just that it is compatible with the newest version of WP and that I can start customizing the theme without serious problems. I don’t even need Woo Commerce for the start but it is good to know that it’s compatible too for the future. I also need to know how lightweight the theme is as I found that when it’s heavy, it is very hard to speed up the page once I start to optimizing the website? Thanks!
Hi there,
Well if mostly depends on your hosting and website optimization. So please check if your resources meet the required ones as well as you do have our article that might come great in hands on improving website speed. If you need any advice that is specific to your needs you should know that after purchasing our support team can provide you with such always.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Great, thank you very much for your info. I appreciate your help! Best regards,
Hi there,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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Can someone get back to me about my ticket: https://helpcenter.qodeinteractive.com/hc/en-us/requests/49297
I cannot even start on website because I am unable to install: Revolution Slider WPBakery Visual Composer WooCommerce plugin
If I am unable to get these plugins, then this theme purchase was pointless.
Hi there,
Once we check we do see that our support agent has responded to your request.
If you have any additional questions please continue the conversation with our support agent.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I’d like to report a bug…
Error occurs when using “Connecting With Instagram” function
STEPS:
Curly Options >> Social Networks >> Connect With Instagram = ERROR
ERROR:
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
RELATED URL:
https://www.instagram.com/oauth/authorize?client_id=9e2ab90b6764468583333d424defe4d5&redirect_uri=http://demo.mikado-themes.com/instagram-app/instagram-redirect.php?redirect_uri=https://*********.com/wp-admin/admin.php?page=curly_mkdf_theme_menu_tab_social_page&response_type=codeHi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello
Since the last wordpress update 5.4.2, my theme has a lot of graphics problem.
Infortunatly my support has expirared
What do I have to do, I have to renew support… ?
Regrads
Hi,
There shouldn’t be any known issues with the latest WordPress update, we haven’t received any report from users regarding this matter. Perhaps it could be related to some 3rd party plugin you installed.
Please send an email to helpcenter@qodeinteractive.com and include your site URL and purchase code and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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do you offer an HTML version of this theme?
Hello,
thank you for taking interest in our theme!
No, unfortunately not, only WordPress versions.
Support
Mikado Portfolio part of
Qode Interactive
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We have few queries related to enabling Curly theme options in Custom Post Type. One of the Custom Post Type named “articles” are generated through functions.php. Can you help us to add the codes to enable those options in the page?
Screenshot for the missing theme option in CPT https://bit.ly/2Bb0YWT46526 and #46576 are 2 support tickets related to this which already posted in your support system 2 days ago.
Thanks.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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