883 comments found.
Hello, I submitted a ticket (#2525723) over two days ago about why the global colors are not reflecting in the imported page examples. And I also had a question about how to change a background color.
While the designs are nice, I am actually finding this theme very frustrating to make simple changes you can do in other themes. And then when I search the comments on how to change the global colors in the the pages, you redirect people to submit a support ticket. Managing theme colors is a pretty basic function that should not require a support ticket to resolve.
Hi,
We have replied to your ticket.
Regarding coloring options, colors in most of the places, settings work. This is a large theme, so there might be only a few places where some settings might be missing. But color, font etc. work globally.
Now, we request customers to create ticket because many customers have other settings wronged for which color or other setting might cause trouble, whereas those settings are correct in the theme and are working for most of the customers. So we need to take a look at those specific customers.
Thanks.
Hi,
Theme looks great, just purchased.
Thanks!
Hello, how can I add a banner image to each of the portfolio posts?
Please see the screenshot: https://prnt.sc/uarpjs
I’ve added it there, but it doesnt show
We have checked again before sending you the screenshot, it’s working at our end. Please create a support ticket: https://droitthemes.ticksy.com/
Hi, Saasland is AMP compatible? Thanks
Saasland is not AMP compatible right now, we have plans to make it compatible in future.
I’ve been waiting over a month for this to be fixed. Can you resolve asap.
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I have created a form in Elementor with the default settings. It displays correctly on a PC but when I view it on a iphone, the last two fields (email address & message), don’t have the drop shadows. It is really strange as it previews correctly in Elementor but not on the iphone. I contacted Elementor about this and they advised that:
“the box-shadow style is coming from the Saasland WP Theme. Therefore, the issue could be related to the theme styles and the box-shadow property compatibility with iOS/safari browsers. As a workaround, I have added the following CSS code within the form widget’s custom CSS tab, as shown in the following screenshot.”
Deleting the browser cache didn’t work. It is an issue with the Saasland theme.
still no response
We did not respond earlier because we were fixing it. Finally we have released an update today where we have fixed it. Please update the theme.
Hello, I have an issue with the testimonial slider as I cannot change its speed even using the slider settings available after 3.2.2 update. I have also created a ticket on the support website. Please help me
We have replied to your ticket.
Hello im interested in your theme i have some presale Questions : 1)is your theme compatible with WPML , 2)is it compatible also with Gravity Form?
Thanks and regards, Gabriel
Hi,
1. Yes, our theme is fully compatible with WPML
2. Gravity Form works will all themes that maintain WordPress coding standard. So yes, Saasland is compatible with Gravity Form.
Hi there, slider revolution doesn’t work on WordPress 5.5 version. Please update it ASAP. It was disappeared after update. Revolution needs version 6.2.18 and Essential grid 3.0.0.
We have doubled checked – Slider Rev is working fine with our latest release. Are you trying the latest version of our theme?
Also, version of Slider Revolution included in our theme is 6.2.21, it was the latest version of the plugin when we released our theme’s latest version on Aug 20. Since then they released another update which we will include in our next update, most likely in a couple of days.
Hi, I have update the theme and now the add coupon field (woocommerce) is missing. Not on productpage and also not on checkout. How can i get it back? Thanks
Please create a support ticket: https://droitthemes.ticksy.com/
Your theme should be updated for Woo Commerce and Wordpress newest version my website crashed I rollback everything but this is not solution .
We have released a latest version today and this issue has been fixed. Also, the WooCommerce error was not due to our theme, it was for their last update. They have fixed that, too.
Please update your theme for the latest version of Woocommerce. The most recent plugin update makes the theme (and associated websites) crash
The WooCommerce error was not due to our theme, it was for their last update. They have fixed that. We have released a latest version today and this issue has been fixed.
I am having real issues with this theme.
The theme uses the Advanced Custom Fields Pro plugin isn’t working correctly, even on the latest version (5.9.0). I have no colour pickers and now can’t edit my CSS. Disabling the ACF plugin brings back my CSS.
Also, when installing the latest version of WooCommerce (4.4.0) it is causing an error: “There has been a critical error on your website.” Disabling the plugin fixes the issue
Wordpress has advised that this is a problem with the Saasland theme. It seems to be the theme’s incompatibility with Wordpress 5.5. But since it is not possible to roll back versions on wordpress.com, I’m now stuck.
Can you please resolve asap please.
The WooCommerce error was not due to our theme, it was for their last update. They have fixed that.
We have released a latest version today and these issues (ACF Pro, WordPress latest version issue) have been fixed.
After weeks of arguing with me that my ACF Pro issue was due to my customization and not bugs in your theme, you released an update where the only bug fixed was related to ACF. I don’t have an issue with bugs. All software has bugs. But I do have an issue with how you provide support to customers who notify you of the bugs. Deleting reviews and not providing support. This is so unprofessional and other customers have a right to know.
The unprofessional comment related to you deleting reviews. Are you claiming you didn’t delete my review?
Again I have no issue with bugs. They happen. My issue is with your attitude and failing to acknowledge that your theme was broken.
If you advertise it is fully compatible and it doesn’t work, then yes you are required to to fix it.
Well, again the issue was not due our theme. If you do not understand the issue, but still wish to argue for the sake of you winning, you can.
No, we did not remove review as we do not have authorization. Envato does that because lots of negative reviews are unfair.
So you received a negative review and contacted Envato because it is “unfair”. Why was it unfair?
Now I know why Saasland has such high reviews.
It seems like the logo is visible twice in the navigation, and not visible in the sticky version. What to do? Uploaded the logo in all possible fields https://site-v2.woub.nl/
Hi,
I have checked that you used lazy load images on your website. The issue is occurring for the lazy load plugin. Disable that plugin to fix the problem.
Thanks
Hi! can i use this theme in multiple domains?
According to Envato’s licensing policy you can use one license on one website/domain. To use the theme in multiple domains you need to purchase multiple licenses.
I don’t understand why I still have you’re demo’s style (color and font) on the pages I’m creating from scratch. Also, I can’t simply change some elements (from saasland) on elementor : such as colors for events tabs, overlay color for video featured… I still have colors from the demo. Really annoying, I have to add a lot of custom CSS. Maybe I did miss something. Hope so. I write a ticket on support about it. I’d really appreciate some help, thank you very much.
Please create a support ticket from the account you have purchased: https://droitthemes.ticksy.com/
I’m still attempting to update the theme but a new error showing since 3.2.2 release
Update Failed: Update package not available Tried updating through the envato plugin
Please create a support ticket: https://droitthemes.ticksy.com/
I’m not purchasing support because your theme is not updating as it should
We are regularly updating the theme, you can check the changelog. Also we are continuously checking if there are issues before and after each update, and if there is any issue we fix it quickly. So you can consider extending support. No pressure though, decision is yours.
NB: Even with support expired you will continue to get updates, improvements, fixes etc. in the form of each update we release.
I send you this email on ticket
Hello since the update of version 3.2.2, I have a bug on the menu in mobile version, it would disappear when you click on it. Can you please this is very urgent for me, help me fix this problem. Thank you for your cooperation. Samy
We have responded to your ticket.
My ticket has been open for 10 hours. Can you do what is necessary, please? Can you fixe it ASAP please ?
We have replied to your ticket.
After the latest ‘Saasland Core’ (3.2.2) update, ‘Saasland Page Options’ collapsed. WP is already updated with 5.5. Expecting a fix ASAP.
Many Thanks.
After the latest update, ‘Edit with Elementor’ not able to shown on the newly created pages.
Please create a support ticket: https://droitthemes.ticksy.com/
My support plan has been expired. Any possibility to get patch for recent updates?
Navigation menu also not working on mobile after recent update.
Hi,
Some third-party plugins are malfunctioning with the WordPress 5.5 version. In this case, you have to downgrade your WordPress version to an older version to fix these issues immediately. We recommend you the WP Downgrade plugin to downgrade your WordPress version.
Thanks
Also, we have released a recent update (3.2.2). You should use the latest version.
Thanks for the reply. I already updated 3.2.2 with WP 5.5 and Saasland Core 3.2.2. But it’s still making issue with ‘Advanced Custom Fields’ (Saasland Page Options). Also the mobile menu is not working properly. Please check.
I tried it a fresh install. WP 5.5 with 3.2.2. Everything fine except mobile menu. It’s still not working. Any luck?
Can you give a screenshot of what’s happening or how the mobile menu is looking?
Once click on ‘hamburger menu’ primary nav is coming but not working the drop down menu and mega menu is also not showing. – http://snpy.in/foTaqw
’Saasland page options’ works perfectly upto your last version of the theme. But Now it’s coming to under the side bar. Actually now I got the reason, actually I updated the theme from Dashboard> Appearance> Themes > update. So the ACF not yet updated still ACF version is 5.8.12. But I tried a new theme copy files download from theme forest It’s 5.8.14. So the updation via Dashboard> Appearance> is not correct. It can’t support theme plugins. Then why you allowing to update the the on this way? If the supporting plugins also need to update.
But still mobile menu is not working promptly. Any idea how to fix the mobile menu issue.
Hi,
You can still update the third party plugins from your dashboard. Please follow this documentation to update the bundled plugins.
Thanks
Yeh. I tried this way. But ACF 5.8.14 is not yet available on third party plugin dashboard. But I download the files from themeforest, It’s bundled the ACF 5.8.14
We have released a latest version today and latest version of ACF Pro has been included.
Updating to 3.2.1 is not working, I had clicked on updates and selected theme but it just stalls – is there an issue with this patch?
What version of Saasland you have installed on your website? And how did you try to update the theme?
Thanks
3.2.0 I went to dashboard > Updates > checked theme update to install
@md_Jwel was this the wrong method?
We have released a new update earlier today. 3.2.2, please update to the latest version and let us know what happens.
Just purchased theme and getting this error after install via Envato Market Plugin: Fatal error: Cannot declare class EnvatoApi2, because the name is already in use in: wp-content/themes/saasland/inc/verify/class.verify-purchase.php on line 3
Please advise
Hi,
Did you download the “Installable WordPress files only” or “All files & documentation”? Because if you try to install the .zip you get from “All files & documentation”, you will get error. Download “Installable WordPress files only” and install that as your theme.
Tried it. Still same problem.
I’ve installed thousands of themes. The problem is with your theme. It’s not properly retrieving Envato purchase code. I receive the following message: “Purchase code is invalid” even though its retrieving the purchase code via Envato Market plugin. I tested the Envato API connection and it is working. I’ve read through all the comments above…this is a common issue. Please
Please create a ticket: https://droitthemes.ticksy.com/
I already did hours ago. No luck. This shouldn’t be happening on a $60 theme. Please help me resolve
We have responded to your ticket.
