50 comments found.
I have a problem to translate the slider button as “Read More” and “View All Projects”.
Hi,
You can use the loco translate plugin to translate/change these texts.
Plugin Link: https://wordpress.org/plugins/loco-translate/
Plugin Tutorial: https://youtu.be/ZKAWYF7rlmo
Please open a support ticket by following this link https://support.smartdatasoft.com/Our support team will help you.
Thank You
SmartDataSoft Team
good afternoon! what happened to OXY Theme for wordpress? i cant request support in SmartDataSoft because my purchase code its frrom 2018. is there a way you can make any update for OXY Theme 3.6? Greetings!
We sorry to inform you that oxy is discontinued more than years ago. If you want custom paid work you can email us. Thank you
I don’t able to translate the slider by WPML. Can you help me for that?
Please open ticket in https://support.smartdatasoft.com our team will help you Thank you
Presale-Question: Is this theme WooCommerce compatible? If so, could you maybe add the Shop-Page and the Product-Page to the demo? Thanks a lot!
We are sorry to inform you right now it is not woocomemrce comparible. You need to use woocommerce native style. Thank you
i purchased the theme, however, more than 4hours, the demo still in process. i dont think its about my connection.
Hello, this must not happen. Please check our documentation your server configuration execution time. I think your execution time is low and the demo filed. Please open ticket in https://support.smartdatasoft.com our team will help you to find the issue. Thank you
I am not new for buying and installing, and of course i check your documentation. im surprised that how come more than 4hours the demo still in process
Hello, we are also surprised about that. this must not happen. Our all user area able to import correctly if client server has issue this can occure. Thank you
you can try it yourself, the access details on support ticket submitted
Hi, Please follow up your ticket that you have opened. Our support team has replied in your message.
Thank You
please its been more than 5hours since they replied and said maximum 2hours. wi cannot access still the wordpress
Hello, sorry for the inconvenience . The problem is related your server. We have tried our best to help you. We have manually clone the site from our server to your server. But after clone it log out us automatically, not sure you have log in at the same time , or your sever restore the old state , auto. We have tried to log in , but not able to do. Our support team asked the cpanel access to reset the password from phpmyadmin. May be you replied when our office is closed. We suggest you to check in other installation or hosting. Because same kind of import system work over 7000+ customer. Only 1% has issue due to server issue. If you send us the cpanel access our team will check at the monring. If you are not ready to wait till than, you can open refund ticket, we will approve that.
We have tried our best to help you. Our support time is gmt+6, 10am – 6pm Thank you
I already sent the cpanel access and they replied after few minutes and saying that max 2hours they will fix it. Its been more than 5 hours now. and at least give me the access. the site looking ok. I dont think its a problem with my hosting as what they sent me details and i check on my hosting it meets the requirements. At first they didnt advise me that they will delete me and you can only access the wordpress. At least give me the access so i can check and will decide i need to refund.
Hello, i have log in your mysql and then site log out auto, did you done any things. I am unable to fix that for you
so the color of the header cant be change? is it still possible to refund this theme. its hard to edit, maybe there is much better than this from your company.
a theme where i can customised, the header or colors, even i add amount.
Hello, You need to modify from child theme. If you need help you can open ticket tin https://support.smartdatasoft.com Thank you
i wrote many time on different topics but you do not care. i want to refund request please help me about that!
Why is this theme is not flexible? It seems the theme elementor add-ons (diaco-core plugin) is not fully functioning? See, http://prntscr.com/sxseap
Work Tab slider is not flexible as well. Please fix.
Please open ticket in https://support.smartdatasoft.com our support team will answer you within our support time. Thank you
Hi, Why I don’t have “Home Page 2” demo data ? Do I need to pay for it ?
After import from settings you are able to set home two. If you need any help contact our support team https://support.smartdatasoft.com Thank you
Please help me to Import Demo Data. I did but “Error: OK (200)”
Please check in status menu your server meet import min requirement Like PHP 5.6+ , execussion time 300s, post Max 32 mb Secondly 200 means all import. Check you frontend hope all import correctly
Thank you
I need to activate for a new domain, because a long time ago I activated for another site, but that site has expired and I don’t use it anymore. I need your help to activate my new domain name. I can’t submit a ticket because my support expired Thank you.
Hi, do you have downloadable child theme in Diaco – Architecture & Interior Design Elementor WordPress Theme?
please provide a downloadable link, thanks
Please follow this faq you will find how to download https://smartdatasoft.com/docs/diaco-architecture-interior-design-elementor-wordpress-theme/getting-started/theme-installation/
I think you misunderstood my question. What I want is a child theme from your parent theme. There’s no available child theme in the downloadable file. I will do some customizations and your functions.php has a lot of stuff there. So making a basic child theme in your theme is not working. Can you provide a child theme? It would be appreciated if you will do so.
Hello, Please open ticket in our support system https://support.smartdatasoft.com our technical team will provide you the file asap. Thank you
Done sending request on the support system
Hi,
We have sent you child theme. Please follow up your ticket.
Regards,
SmartdatasoftTeam
Hi, how to find License Key
You can follow this faq https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- Thank you
this is not user friendly nor are there videos on what to do
Hi,
Thank you for your feedback.
This is a niche-based theme.
We’ve added minimum features to it. We are trying to improve the theme.
Please Contact our support system if you have any issues. We will help you
hello, is it RTL ?
Sorry it is not RTL compatible yet. Thank you
is this comes with woo commerce shop?
We are sorry to inform you that there is no WooCommerce shop on it. Thank you
any option to add on it?
You can use woocommerce but style will be fault .We have no plane to integrated woocommerce compatibility in this theme.
Why changing a silly log should be a mystery, while on all other themes is the easiest thing to do, just give the steps here , we don’t have time to waste for something that normally takes 10 seconds to do.
Hello, frankmas Sorry for the inconvenience. We have no changes in theme , we just optimize some coded in core plugin . When you update theme the plugin update notication will show to update.
We have optimize plugin code for performance. We are working in new update from then you are able to auto update from wordpress admin
Thank you
Hi, I am facing a challenge in Diaco Demo Installer plugin installation its not uploading manually or traditionally in WordPress, Please respond ASAP
Please open ticket in our support system our team will help you. https:/support.smartdatasoft.com
Please check your max upload limit is 32mb, post max size 32mb execution time 300s
Sunday is our weekend. Thank you
Can you please check this? https://support.smartdatasoft.com/support/ticket/13615
Hello, we have answer your reply Thank you
I just recently bought this theme, and i am really dissapointed. Is there even a way to change header colors? Also, it doesnt let me style the elements on the different pages. Elementor doesnt give me a style option.This is not workable. I request a refund asap.
This is a niche based theme and created on a single color. If you need to modify the color of the theme you can do that from child theme. Thank you
Does Theme Compatible With WPML?
Yes, It will work. Our other customer are using WPML on it. Thank you
Hello,
We have checked the demo theme link and its nice but before purchasing theme we need to require some information about theme,
1)Its compatible for the latest version for the WordPress 2)Page builder included or not 3)Demo content sample images included or not.
Please reply me as soon as possible, so we can decide to purchase them.
Thanks,
Hello, Thank you for your interest in our theme. Our all theme compatible Latest WP We have used popular page builder Elementor. You can view more details about Elementor in youtube After install and activate the theme you are able to import demo content from theme admin. Thank you
