1724 comments found.
Hi, it is not the first time that I buy a support extension with you and it just doens’t unlock the ticket sytem. I have just bought, inserted the code on my account but when I insert “submit” I am redirected to your homepage. Please, I need a support for a bug on my site that is simply really awkward.
Hi danivargas,
Please re-submit your purchase code here https://thimpress.com/check-purchased-code/
If the process still doesn’t work, please send your problem to e-mail support@thimpress.com for assistance.
Sincerely
Hi! I just want help, because I can’t create a new full width page with Elementor. The page is always “boxed” mode. My support plan expired, and he left alone to fix squad errors. I cannot renew my subscription due to this simple problem. Please help me create a full-width page. Best regards.
Hi hnbivc2,
Please go to Edit Page with Elementor => Settings => in Page Layout, select Elementor Full Width, you can see the image https://prnt.sc/uako73 https://prnt.sc/uakogi
Sincerely
What are the differences between CBKit and Eduma?
Why would I choose one over the other?
Hi danielburns,
They are different in layout, widgets, and styles, the functions are almost the same.
But Eduma is better in the speed and it supports Zoom.
Sincerely
is it not compatible with Wordpress 5.5? my site has wordpress autoupdate and now is not visible…
Hi davideerba,
you can use this Plugin to revert to version 5.4. https://wordpress.org/plugins/wp-downgrade/
Sincerely
Hi, thank you. Meanwhile I’ll look at the tab here on Themeforest to see if you add it…
Best Regards
Hello, can I explore admin demo? THank you
Hi monica1972,
You cannot do this. We are unable to provide you with an admin account.
Sincerely
Ok, thank you. Can you provide?
Hi! I have a question. Can I update my hosing to PHP 7.4 and run the theme smoothly or is ti backwards compatibility and I don’t need to worry? Regards
Hi, I want to buy this theme but I have too many question as I am a beginner.
1. I want sell some video course and also smart lesson content(like book) in a membership way. Like for using my site they have to pay 10 to 20$ per month. Now how can I integrate membership plugin with ur pricing system as I do not want individual course payment system which is in ur system?? Also can I use chapterwise lesson content for reading?
2. I am a very beginner, I use elementor plugin a little bit. Can I setup everything by myself easily?
3. My wesbite membership is only for online course and lesson. Additionally I want to age page for live training registration which I am conducting via zoom. They just need to checkout those and pay to us. Will it be possible as it needs another payment gateway?
4. Can I have a demo trial to checkout this theme and any utube videos for learning website by using these theme?
5. Should I need to do anything active regarding login/registration/search option, or it will automatically work after uploading these them? I am sorry to ask so many questions. Additionally, can I add checkout payment gateway? In our country paypal is banned.
Hi, I want to buy this theme but I have too many question as I am a beginner.
1. I want sell some video course and also smart lesson content(like book) in a membership way. Like for using my site they have to pay 10 to 20$ per month. Now how can I integrate membership plugin with ur pricing system as I do not want individual course payment system which is in ur system?? Also can I use chapterwise lesson content for reading?
2. I am a very beginner, I use elementor plugin a little bit. Can I setup everything by myself easily?
3. My wesbite membership is only for online course and lesson. Additionally I want to age page for live training registration which I am conducting via zoom. They just need to checkout those and pay to us. Will it be possible as it needs another payment gateway?
4. Can I have a demo trial to checkout this theme and any utube videos for learning website by using these theme?
5. Should I need to do anything active regarding login/registration/search option, or it will automatically work after uploading these them? I am sorry to ask so many questions.
Hi datascienceera,
1. Our LearnPress is compatible with plugin Paid Membership Pro. You can disable individual payment and force users to buy memberships. You can assign all courses to a membership level, a user just need to buy that level and can access all the courses. The list of courses can be updated after you add new courses. We have chapters (sections) in a single course.
2. Yes, and if you need any help, you can contact us.
3. Sorry but this theme doesn’t support Zoom now. But you can create events and sell them. People will buy tickets for those events and will get the link to your Zoom meetings. Our theme is compatible with WooCommerce and supports the payment gateways supported by WooCommerce
4. We don’t have a trial version.
5. Login and search option is automatically working after you install our theme. The register is up to your website settings, you can enable it by going to your Dashboard => Settings => General => Membership => Anyone can register => enable it.
Sincerely
Is there any way for the customer to buy all the courses with one payment? I want the customer to buy any course and get access to all courses automatically
Hi IvanCarrizosa,
Yes, you can assign all courses to a membership level, user just need to buy that level and can access all the courses. The list of courses can be updated after you add new courses.
Sincerely
Hello,
I would like to change the ‘Enroll’ button to say ‘Enquire’ – where do I go to do this please?
Thank you!
Hi weena123,
You can use Loco Translate to change it!
Sincerely
Hello, I have tried this but it doesn’t seem to work. Is there any other way of changing this?
Hi weena123,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hello, I bought this theme yesterday and I’m working on a new website. when I try to login with my envato account the site says “Envato API system has occurred error. Please try again later!” trying to login for two days and I get only this message.
Hi ozgurelci_envato,
This is a problem with Envato, you should contact them for prompt and accurate support.
Sincerely
Hello,
After updating the theme i couldn’t visit the site at all. The preloader kept spinning around, so I’ve turned it off.
Now the site looks terrible. It is not responding to the size of my screen. Text is missing on the side…
Please fix it soon! My clients are needed.
Offcourse my support period is over, the site ‘is’ up and running for over a year. Also send an e-mail!
Hoping for a quick solution / response.
Yours, Niké (studio HOEK)
Hi nhautvast,
Could you please tell me which email you use to send mail? We will check your request.
Sincerely
I sent it to suport@thimpress.com but that’s wrong so sent it today to support@thimpress.com. Thx for your reaction!
I bought this theme 2 years back. Today tried to install it on latest server with latest wordpress version but unable to import demo . After selecting the page builder nothing happened. Atleast provide me the demo import files so that I can use them. I am not asking for support but provide me demo import files. Anyone else who can share the demo import file please notify me on my email i.e cloud2core@gmail.com. I shall be really thankful to you for this.
Hi devganvishal,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
im not be able to change social icon links on my site interface looks like this
https://i.ibb.co/zNH6Xn9/Screen-Shot-2020-08-09-at-4-21-24-pm.pngkindly tell me how to change this pointed logo? see the attached link
https://i.ibb.co/m0TNPs2/Screen-Shot-2020-08-10-at-3-15-18-am.pngHi mrkaish29,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Course Builder forum: https://thimpress.com/forums/forum/course-builder-lms/ and create your topic.
We will check all your issues.
Sincerely
are you crazy? why should i create another another account or post a new topic to another forum?
Hi mrkaish29,
For your problem we need to ask for your website URL and Wordpress admin account to be able to support more accurately, so if you create topics on the forum you can send us your private information. Because on thimpress.com forum, all topics are private, you will not have to worry about losing website information, on the other hand, your comments on themeforest are public.
Sincerely
i will send you the details via email , also i am facing some issue on register user , cart and checkout , kindly have a look, im sending you details via email
Hi mrkaish29,
Yes, please send your information and your problems to email support@thimpress.com and we will assist you.
Sincerely
email send to support from mrkaish29@gmail.com email address
is it possible for the youtube videos NOT to link to youtube? I dont want users to be able to go outside of the website when watch the videos
Hi Finem,
We have already answered you on this topic, please check back.
Sincerely
Hi! Please help. I am trying to create a new page with my DIVI plugin, and everything is fine! but it is only created in “boxed” mode. I need the new page to be full width. I can’t find any option that allows me to do it. I’m using the “Default Template -No header footer” option in the “page attributes” section, as I need a clean page (no footer or header). Unfortunately my license expired, and I can’t afford to pay so much money for something so simple (just configure my new page to be full width). I ask that you can help me through this channel Thank you very much in advance.
Hi hnbivc2,
Because we have not used the Divi builder plugin yet, we cannot give you an exact guide. You can read more here https://www.elegantthemes.com/blog/divi-resources/how-to-design-custom-full-screen-page-layouts-in-divi
Sincerely
I am not able to activae the user registeration and sign up on the website please guide me how to do that , hte doc file which you have give you have mentioned there that you need to go to customize > General > utilities > and enable aLlow register popup , but that option is not displaying in the template there , please help me asap
Also please tell me how to change the the login icon like the one seen in your demo , currently in my panel i see a icon and then login option , but in your demo the login option in in a circle
Also if i need to hide the checkout cart button near the menu how can i do that ?
Hi sanit1292,
We have replied to your ticket on our forum. Please check it out.
Sincerely
I imported demo content and added courses & lessons. Some lessons are available to add to courses and some are not? I create new lessons but can’t add them to any courses? They don’t show as available to add? What I am doing wrong and where can I find detailed documentation? Already went to the support forum but everyone’s answers are private so I can’t see replies when other people asked questions?
I think I found the problem, one admin installed the theme and imported courses then another admin logged in to create lessons. Lessons from one admin CANT be added to another admins courses right? All lessons show up available, only lessons created by the same admin right? I have to learn by trial & error, couldn’t find any detailed docs.
Hi David Prian,
Yes. You only can assign your own lessons/quizzes to the course.
Sincerely
Hello, I need help, I would like to know is there a way to put the price in two different moments such as Argentine peso and American dollar or is there a way that the extension of WooCommerce Currency Switcher will be feasible since payments will be made in dollars with paypal and Argentine peso with market of payment. https://usinadeconocimientos.com.ar/
Hi fenixuniverse,
Sorry, but we don’t have the feature to display multi-currency now.
Sincerely
but I could use a plugin that worked within the woocomerce environment
Hi fenixuniverse,
It works well with products but doesn’t work well with courses. Sorry about this.
Sincerely
And there is some programming room or module where you can help me to have the option to put two currencies dollars and Argentine pesos in LearnPress or in the paypal payment setting and payment market
Hi fenixuniverse,
Sorry, but we don’t have that option now.
Sincerely
time could you help us with the translation of the plungin that comes with the topic
You can read here to know how to translation it: https://thimpress.com/knowledge-base/loco-translate-guide/
Hello, i’m really interested in this theme but I´m developing a web for a school focused on disabled people (deaf and blind) and i want to know if this theme could work well with screen readers or is there any other theme of yours that could help me build an ADA Compliant Website?
Hi FerCOMex,
Thank you for your interest in our theme.
With lessons, you can use plugin “ResponsiveVoice Text To Speech”, it will read the text contents on your pages.
Sincerely
a presale question. I need to do a wp for a university (university of third age, oldest people). They don’t need to do quiz, video or something else. They need to: course page where teacher can upload doc, video from youtube, images (with exif data)…
the students can access at the course page and upload other docs, images, or reply comments it.
Also teacher must have the possibility to reply or start a comment on an uploaded docs/image/video, or start a general comment for all students in the course.
The comments of the course must be visibile only from teacher and subscriber students.
a realtime chat can be userful.
a calendar with the course classroom (with the possibility to click on the course or teacher. if click on teacher name it must open the page with teacher information and all its courses). This for each course and for streaming events.
more than one teacher can use the site, each one with its page (with the list of the courses, its lessons…)
the student can subscribe a membership (annual) and follow only 4 courses. not more.
possibility to sell travel
Easy to use: it’s for oldest student (over 65 years).
is it all possibile with your theme? there’s an admin demo to view?
Hi lucalandi,
Thank you for your interest in our theme.
1,2,3. If you install our plugin Assignment (not included with the theme), students can upload docs and instructors can grade their performance and add a note. Only instructor can see the student’s assignment. You can find that plugin here: https://thimpress.com/product/assignments-add-on-for-learnpress/
4. About a realtime chat, you need to install external plugin to do that, there are many plugins support this feature.
5,6,7. You can create Zoom meetings. On the profile page, students can see instructor information, their courses.
8. You can create an annual membership level and assign courses to a level.
9. You can sell courses, events, products.
Yes. It’s easy to use.
We don’t have admin demo to view.
Sincerely
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