28307 comments found.
Hi,
Please disable “Add Divider” in Flatsome>Theme Options>Header>Header Main.
OMG, I should have seen this! Thank you! 
I am still having issues with my slugs in the portfolio section that display commas. I set the parent category to have child categories and now my URLs look like this
/portfolio/parentcategory,childcategory/page-title/
Is there a fix for this or update coming up?
Hi, if i purchase this, how many websites am i allowed to use this on?
Hi,
You can use a license on one website only.
Hi, after update to 3.12.2 padding in columns is not working.
Hi,
Can you submit a support ticket here?
Hi, the UX builder does not work since today. It is loading all the time.
Hi,
Can you submit a support ticket here?
I like flatsome very much. I want to purchase but i have a question. Does flatsome is AdSense friendly or not? I want to run AdSense ads on my site. Please tell me
Hi,
Flatsome doesn’t have built-in AdSense feature. You’ll need to use a 3rd party plugin.
Can the [ux_product_gallery] element be modified to masonry or grid? I am building custom product page and want to change the gallery to grid style only on that page.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi I have had a look through these posts but I cannot seem to find the answer.
How do I slow down the tranistion rate of a “Product Slider”?
I can find the setting for delay but not for transition.
Do I have to use CSS or add some code to the shortcode?
Hi,
Flatsome uses Flickity for sliders. It has selectedAttraction & friction parameters for movement speed but both have to be entered into the get_flatsome_repeater_start function manually. Please contact a professional if you don’t have enough technical skills.
Hello. Can I completely customize the product page woocommerce with this theme? I want the layouts to be different
Hi,
Yes, you can.
thank you. Is there training?
Custom product page layouts can be built via UX Builder. Please check this video for more information.
Hi guys, at checkout the total is doubled and not updated correctly, can you help me with this problem?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
all set
I have been using Flatsome for three years. on my other themeforest account. Themes like porto and woodmart, which were much less sold than you, added a lot of features, and now they all have up-to-date and good features. But your theme is very, very old and I think this is not a good thing for the best-selling WooCommerce theme in themeforest Pay a little attention to the 130,000 customers who have bought your template so far If this approach to the theme wants to continue, I have to change my theme
Hi, does your theme have sticky add to cart/but now button for mobile?
Hi,
Yes, Flatsome has sticky add-to-cart button feature for desktop, tablet and mobile devices.
I have applied “Activate the use of discount coupon codes” and in the settings it says that “Coupon codes can be used in the cart and Checkout page.” – but it’s only showing in the cart and not in the checkout where most of my customers go? How can I apply it to the checkout page too?
Hi,
It’s a WooCommerce feature, not Flatsome. The coupon code field should be displayed at the top of the Checkout page automatically. You can also check if the page templates of the Cart and Checkout pages set correctly (“Woocommerce – Cart” and “Woocommerce – Checkout”.)
How easy would be to switch from a theme using WP Bakery to Flatsome? Should I expect to have to rebuild everything?
Hi,
You can use WP Bakery with Flatsome but you can’t use it with UX Builder on the same page.
hello is there anyway to setup the accordion always closed ,right now the first accordion is always open which make some users install special plugins to get this features, what is unique about your theme is requiring minimum plugins to have perfect site
Hi,
If you mean the Accordion element of UX Builder, there is an auto-open option among the element options.
I mean the product tabs Accordion
Hi,
Please copy the accordian.php file from flatsome/woocommerce/single-product/tabs to flatsome-child/woocommerce/single-product/tabs and change the “rel” from “1” to “0” on line #25.
I sent an email to report a bug using the form on support tab. And of course got the automated reply that my support had expired…
I am not looking for support, I am reporting a bug. The Ticket ID is 118132
Alternatively, I’ll paste it here.. ?
Hi,
The auto-reply also contains information about bug reports. All tickets are reviewed and bug reports are forwarded to our developers to check.
Hello, I have an issue with instagram feed. It is exactly the same issue the “maccom85” is having.
I have followed all the steps. My site has a valid SSL certificate. When i try to connect, it just goes to https://www.mysite.com/wp-admin/admin-ajax.php and displays 0.
Both Facebook and Instagram accounts are linked and they are business accounts.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Add to cart icon isn’t visible in mobile version as mobile cannot hover. How could I add the icon on the mobile version?
Hi,
Can you submit a support ticket here?
Hi Team, I’m working on my website Front page, i add some Featured Products, i want the “Add to Cart ” button show bellow each product. I bulid the page with UX builder, in the BOX section, i choose Title/Price/Quick View/Add to Cart, only the Add To Cart button didn’t show, i don’t know what’s the matter is, can you team help me fix it? The Add To Cart button work fine at product page
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
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