863 comments found.
After updating the theme to the latest version, buttons are not showing up on the front end.
Hi there,
Please take a look at this article here that might help.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi
I’m trying to update thema pitch, but when I overwrite the files, the site breaks and the message appears:
Fatal error: Uncaught Error: Call to a member function getShortcodeParams() on null in /home/storage/5/46/5b/brclick1/public_html/wp-content/plugins/select-core/post-types/portfolio/shortcodes/portfolio-list.php:1090 Stack trace: #0 /home/storage/5/46/5b/brclick1/public_html/wp-includes/shortcodes.php(343): QodeCore\CPT\Portfolio\Shortcodes\PortfolioList->render(Array, ’’, ‘no_portfolio_li…’) #1 [internal function]: do_shortcode_tag(Array) #2 /home/storage/5/46/5b/brclick1/public_html/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(no_por…’, ‘do_shortcode_ta…’, ‘
[vc_row row_…’) #3 /home/storage/5/46/5b/brclick1/public_html/wp-includes/class-wp-hook.php(287): do_shortcode(‘
[vc_row row_…’) #4 /home/storage/5/46/5b/brclick1/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(‘
[vc_row row_…’, Array) #5 /home/storage/5/46/5b/brclick1/public_html/wp-includes/post-template.php(253): apply_filters(‘the_content’, ‘[vc_row row_typ…’) #6 /home/storage/5/46/5b/brclick1/public_html in /home/storage/5/46/5b/brclick1/public_html/wp-content/plugins/select-core/post-types/portfolio/shortcodes/portfolio-list.php on line 1090
I know my support is no longer valid, but maybe someone from the forum can help me?
I thank the attention.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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the purchase code is not activating the theme. Can’t move forward. Cleared cache, tried different browsers.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Maybe you can have them look at my ticket. I have submitted a ticket.
Hi there,
Once we check we do see that your request was responded to, so please for any further assistance please keep the conversation with our support team.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Can someone please contact me…. i havent heard form anyone regarding my suppoprt requests
Hi there,
Sorry, but we couldn’t locate any request from your Envato username, so could you please provide us with your request ID so we can check this.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi there!
I tried 3 different email addresses to get support over at https://qodeinteractive.com/my-account/?sign_in=https%3A%2F%2Fhelpcenter.qodeinteractive.com%2Fhc%2F&hc_trigger=true&h=s
all said i need to verify my email address however no emails were ever sent and i checked my junk folder and even whitelisted the domain to allow your emails through with no luck… I then jumped on here 3 days ago and asked for support also and your right the support request has been deleted!
Hi there,
We have verified your account and you will for sure be able to login. So please try it out once again to submit a request.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
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The countdown feature is outdated. It lets me only select dates until the end of 2020, but I urgently need to put a countdown for a date in 2021 on my website.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi,
Is it possible to adjust the breakpoint at where the burger menu replaces the normal text bar menu? I have a wide text menu, and the logo overlaps the menu text below 1200px wide. The burger menu seems to appear at 1000px but I’d like it to appear at 1200px. Thanks.
Hi there,
Thank you for reaching us!
It is and if you need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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Thanks for your reply. I’ve decided to resolve this issue by re-organising my menu to have less items.
Hi there,
Ok, anyway if you need any assistance you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I need the logo size to be bigger. I have doubled he size of the logo and it makes no difference. I have changed the size of the header and the logo stays the same size. If the logo is wider than the default logo, the theme makes the logo too small. I need the option make the logo bigger than what is happening by default.
Hi there,
Thanks for writing in! Please read our article about this here and if you still encounter difficulties we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Social media icons are not showing up in posts. I went to Select Options/Social, enabled the ones I need and they still do not show up?
Hi there,
Thanks for writing in!
In our Select Options > Social you can Enable Social Share, as well choose where to Show Social Share On.
Lower down you do have to enable the Social network as well as you can add their icons. Please check if you have done this as well if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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OK, it is working now but I cannot get the Instagram connect to work. I get this error “{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}”
Hi there,
Please check that you have updated the theme and its plugins to the latest version released 3.4.1.
You can follow our guidance from here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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WPBakery Page Builder not showing Full Height option in Row element?
Hi there,
Find the file on this path: wp-content/themes/pitchwp/extendvc/extend-vc.php
and remove this line of code: http://prntscr.com/uvztwnIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hello, I’ve found an issue with blog posts share on Facebook. When I click on “Facebook”, the window displays the “Sorry, something went wrong.” message. This happens in your live preview demo too. Please can you check? Thank you!
Hi there,
Please check if you have updated the theme and its plugins to the latest version. You can follow the procedure here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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How do you change the “portfolio_page” in the case study urls?
It is currently: mydomain.com/portfolio_page/my-case-study/
but i want it to be: mydomain.com/case-study/my-case-study/
thanks
Hi there,
Thanks for writing in! Within our theme options, Select Options > Portfolio you do have an option to change portfolio single slug.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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after updates icon and list not working properly i know my support expired, but its so many conflict facing me, please check this http://contrastad.com/demo/shortcodes/social-icons/ i have sent email but its failed
Hi there,
Once we check your page everything seem to be fine. https://www.dropbox.com/s/b3yhsaqm0jfjdr5/Screenshot%202020-09-21%20at%2014.45.46.png?dl=0Possibly you have managed to fix this and if yous still encounter issue please provide us with a bit more detailed explanation.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Just updated Pitch theme to version 3.4 (WordPress 5.5.1) and Blog page doesn’t work any more. Blog page appear empty (no posts) and hangs the entire site. Please help me!
Restored last web site backup, made imediately before updating Pitch theme from version 3.3 to to version 3.4 (WordPress 5.5.1) and the site and Blog page work well.
Hi there,
Could you please provide us with your website URL.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Many thanks for your prompt reply.
Website URL is https://www.atelierantea.com/
Now the website has Pitch theme at v 3.4 and the 4 plugins included in v 3.4 (the website with Pitch theme at v 3.3 and the 4 plugins included in v 3.4 works well).
Hi there,
We checked your site and it seems to be working fine: http://prntscr.com/ufgihu
Support
Select Portfolio part of
Qode Interactive
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I’ve just tested from 3 different computers: if I go from Home page to Blog page, it appears empty (no posts) and then hangs the navigation in the entire website. If I restore the website backup at v 3.3 it works properly again.
How can I send you an image?
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I bought this theme yesterday. I need my license deregistered and have an open ticket about this for 16 hours (61688). I can’t deregister myself as I deleted the staging site (on a different url) before deleting the old installation. Can you help, please?
Hi there,
Once we check we could see our agent has provided you with help. If you need any further assistance please keep the conversation with our support agent.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I had to re-install my theme multiple times because of an font error. Yesterday and today i’ve activated my licence succesfully. After re-installing again, my licence key doesnt work anymore. I cant activate the theme, i’m getting the “error that the licence is used for another domain”. Since my support is expired, i cant use your support-system as well. Its for the domainname www.axoi.com
Could you please help me out.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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WP Bakery Builder is not working after installing from the themes plugin folder, it wants to be activated, on their website it says I now need to pay $45 for a license.
On your theme description it says “WPBakery Page Builder for WordPress included ($46 value)”
Disappointed…
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help as well as provide you with the latest version of the plugin.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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hello, i am trying to add a clients new logo to your theme, but its making the logo twice the size when adding it. I have tried various sizes but no matter what it supersizes the logo when added. why is this?
Hi there,
Please read our article about this here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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thanks, i see there is no option to adjust height with this theme. Ive done everything that you guide advises but still comes out too large. even on mobile devices.
Hi there,
Please check your logo image size that you have uploaded so for example in case the logo size on your website would be 100×100px, just upload the logo with the size of 200×200px.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, I would be glad to renew my support fee but before I would like to know when do you plan to update the theme to allow moving to WP 5.5 and WP bakery page builder 6.2 or 6.3. Thanks for you – Philippe
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
And if you need an immediate update of any of the plugins, please send us a mil to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions. We appreciate your patience and understanding.
Support
Select Portfolio part of
Qode Interactive
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Any plans for elementor compatibly ?
Hi there,
Thanks for writing in. At the moment our theme is compatible with WPBakery plugin which is more than enough to achieve everything you do see on our demo website.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Top header area bugs my website when enabled, the widget area works on top header but it ruins many other components of the site. Once it’s disabled the website returns to normal. Is this a known bug?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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