1960 comments found.
Hi, I have a bug with the popup option in website. Impossible to remove it. I have a popup on each page and he is deconnected in the theme. Any suggestion ? All is up to date.
Hello,
Do you mean the popup of the theme? You can disable it Appearance > Customize > General > Popup. Please clear cache after you disabled it.
Thank you
Thank you for you answer, but same disabled (and with full clear cache), I still have the bug. You can try it on weskcar.com and I have it on each page…
Hello,
As we tested, your website is cached by W3 Total Cache plugin and it may include the popup. Please check this screenshot:
https://prnt.sc/umqlp7Please try to clear cache and test it again.
Thank you
Great thank you so much it’s correct now it work !
Does the theme support RTL languages such as Arabic?
Hello,
Yes, this theme does support RTL languguages. You can use this them in any language.
Kind regards
I’d like to update the theme, but how do I know if I have a child theme or not. I don’t want to lose my customizations. Thank you.
Hello,
You just need to update the parent theme. The child theme is yours, you should not update it. Please follow this document to update the parent theme.
https://docs.uix.store/konte/#/update/update-themeThank you
Hello nice theme,
I have two pre-buy questions. It is possible to configure the online store with paypal? It is compatibile with the WPML?
Thank you
Hello,
Regarding your questions.
1. Yes, you can setup your online store with Paypal. This theme is fully compatible with it.
2. Yes, this theme was tested to work properly with WPML.
Thank you
Hello,
Since the update of your theme it is impossible to translate woocommerce badges as new and sold out.
I use Loco translate and the translation doesn’t work anymore.
Thanks for your help
Hello,
In the recent update, we added new options for product badges in Appearance > Customize > Shop > Badges. You can find and translate badges there.
Thank you
Thank you for your feedback.
With the new update, could you confirm that you have solved the Product Gallery Auto-height in Safari issues and replaced data-vocabulary with schema as I asked you to do several months ago?
Thank you
Hello,
Yes, our developer has tried to improve it. As we tested, it is solved. But you should test it again on your website.
Thank you
Hello, there is an issue still after the update with instagram footer: https://gingerjarfurniture.com/
I have purged cache and resaved settings.
Please advise? Many thanks.
Hello,
You have to generate a new Access Token to make the Instagram feed work again. Please follow this document to get a new token.
https://docs.uix.store/konte/#/misc/instagramThank you
Good morning from Malaysia, I am glad that the latest update version had been released!!
But I don’t see the promised on disabled URL changing in load more and infinite scroll that I have file this issues on June 9, 2020 in your beloved Support ticket system.
Which I did mentioned on June 9, 2020 I am using Infinite load for my shop page and when I scroll to the next page it will show page 2. I get into one of the item in Page 2 and when I click go back button on my browser and all the page 1 item are gone. This could be a bad experience for my customers when they surfing the product. Can I disabled the URL changing?
As what your dev team is replied on June 13, 2020 Hello, In the Sober theme, we don’t have the option to disable URL changing. At this moment, it is fixed in the code and we can’t change it. We will try to add a new option for it it (similar to the Konte theme) in coming updates. Thank you
I have been waited this update since June 9 until Sept 13, checked the latest comment frequently and most of the time you guys had mention “Latest update is going to release in few day”. I understood to release a latest update might need a lot of workload on different testing. But through out this long time to wait for this new features, I am very disappointed on this result.
So do that mean, in the 6 month of the support available, you guy may need more than 3 month to release a update, and in the period of waiting and causes my support expired. Next issues found in latest version, do I still need to pay another fees to get this support again? Don’t you think this is a perfect support ticket systems for your buyers who facing different issues in latest version that had causes in the developing process but the risk is taken by your buyer.
Deep apologize if my comment make you feel uncomfortable.
Hello,
Thank you for your feedback and we’re sorry for this delay. As usual, we keep releasing new updates for our theme in a short period and try to separate new features in each small updates to avoid unexpected issues. Unfortunately, this update (Sober v3) is a big update with new features which are related to each other, therefore it takes more time to be completed in development and testing. After this update, we will keep releasing new small updates to improve the theme and adding new options that you and other people have suggested before. If you have any problem that relate to this theme, you can mail us via our email: uixstore@gmail.com. We will help you solve these issues.
Kind regards
Hello. Is it possible to change from WP Bakery to Elementor without losing entire website configs?
Hello,
You can change to use Elementor from version 3.0.0 without losing theme’s options. But you have to create pages again with Elementor. For example, you have to re-create the homepage, about, contact, etc.
Kind regards
Hello. Thank you!
Now it seems that I can’t hide SKU and Category in product page…? Where is the option?
Sorry, I have another question: I can’t find where to translate top bar and footer copyright text. Can you help me?
Hello,
- You can follow this tutorial to hide the SKU completely on the front-end.
https://www.businessbloomer.com/woocommerce-hide-sku-front-end/- If your website is multilingual, you can follow this documentation to translate theme options like topbar content or copyright text.
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/But if your website is single language, you just need to edit these texts in Appearance > Customizer.
Thank you
N/A
Hello- Do you support product personalizer plugins Like https://configuratorsuiteforwp.com/ or Zakeke.com?
Is there a personalizer that would work better with Sober?
Hello,
Unfortunately, we haven’t tested this theme with any personlizer plugin. But if that plugin doesn’t have any special requirements for thems, it will work with this theme.
Thank you
IS there any way to display cart contet after adding a product, like this website?
https://www.playurban.com.ar/product-page/top-de-waffle-liviano-con-roulott%C3%A9 (it opens in the right sidebar)Thanks, Francisco
Hello,
Yes, this theme has an option to open the cart popup after you added a product to the cart. You can enable it in Appearance > Customize > Shop > General.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Guys is it possible to use a class on the section to hide on mobile/desktop? basically there are some parts of page content that we want hidden on mobile, or desktop etc.
Hello,
Yes, you can hide a column. In the column settings, you will see responsive options to hide a column on mobile/desktop.
Please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Buyers beware. There is no Theme options panel. It uses WP’s native “Customizer” function that’s extremely buggy and has cache issues. Simple things like changing the font of the prices is nowhere to be found. There are two options for the blog layout, BOTH of them require a sidebar that cannot be disabled. I could write a book on everything wrong with this theme. But the biggest takeaway is that lack of basic customizations. I’ve also found that the theme’s murky coding will often overwrite or reprioritize your custom CSS. All around atrocious. Definitely avoid.
There’s also no way to choose a content wrapper for the shop page.The shop page is full width all the time, no options for a wrapper to match the header/nav, no option to adjust padding between items, just terrible. You’re locked into a terrible design layout. Any changes would require significant amounts of coding to ensure the custom css adapts to mobile properly. This theme is way more trouble than it’s worth. I’ve spend days trying to strip away limits back to a basic Wordpress site to get things to look normal. Squarespace is more versatile than this theme.
Hello,
We’re sorry for any inconvenience you had. Regarding problems on your website, you can try these options to solve them.
- Change the blog layout to disable the sidebar: https://docs.uix.store/sober/#/theme-options/layout?id=blog-layout
- This is the online documentation of the theme options. This theme uses the native Customizer of WordPress to improve user experience. It is also more friendly for WordPress users.
https://docs.uix.store/sober/#/theme-options/customizerBTW, thank you for your feedback. We will try to improve the theme over updates.
Thank you
How can i change the heading for ‘Related Products’ to ”’Products you may also like’ ?
Hello,
By default, you have to edit template files to change it. But you can try this trick to edit any English texts.
https://docs.uix.store/konte/#/customize/edit-textsIf you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Hello, I am about to buy this theme, but I see many problems. When will the update come out?
Hello,
Actually, the theme has no problem at all. There were some problems between WPbakery Page Builder and Revolution Slider plugins with WordPress 5.5, but they are all fixed in the latest version of these plugins. At this moment, the theme (and bundled plugins) are working smoothly with WordPress 5.5.
Thank you
Okay buy it. Now one more question, can I put social networks in the top bar on the left in the Categories v2 demo? Thank you
Unfortunately, it is not possible at this moment. In the next update, we will add a new option to display the social icons on the topbar.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
2 weeks after Wordpress 5.5 released you said:
“We’re sorry for the delay. We did finish the update. We’re testing it to ensure there is no problem with this version. This is a big update, we don’t want to break our customers’ websites. It will be released in a couple of days, after we finish all tests and everything is fine.”
Now the next 10 days are gone.
Guys, i have a running business and need to update 18 other plugins…
Hello,
We’re sorry for this delay. We usually release an update after 1 – 2 days WooCommerce has a big changes. But unfortunately, this update of WooCommerce is released during the time our developer working on the big update for the Sober theme (it is Sober v3), therefore this update can’t be delivery as fast as usual. But luckly, we have already done all the works for Sober v3. We’re testing it and will release this update in the next few days.
At this moment, to fix issues with WordPress 5.5, you just need to delete WPBakery Page Builder and Revolution Slider plugins on your website, then reinstall them in Appearance > Install Plugins to get the latest version. All issues with WordPress 5.5 come from the old JS code of these 2 plugins. You just need to update theme to fix.
Thank you
How can I ensure that this plugin: https://wordpress.org/plugins/woocommerce-ajax-filters/?utm_source=free_plugin&utm_medium=plugins&utm_campaign=ajax_filters works with sober? At the minute any ajax plugin I try and use will not load the product images correctly via ajax.
I cannot use the sober filters as they do not provide me with enough options to display my categories as needed (nested, expandable and also conditional).
Try and use the category filter on the left: https://gingerjarfurniture.com/products/
Sober products do not display correctly when loaded via ajax.
Hello,
We haven’t tested the Sober theme with that filter plugin. We will test the Facet WP plugin this theme in the coming updates. At this moment, you can try to use the default filter widgets of WooCommerce.
Kind regards
Hi, a few pre-purchase questions:
1. Can we have the top menu sticking at the top while scrolling?
2. Can we have the product filter on the sidebar as an option on all the templates?
3. Can we have an animated gif for the background of the homepage?
4. Is it possible to have a simple 2×2 grid of products on the homepage?
5. Are the links to products automatically created if you add the products to the homepage?
6. Do you have a trial period?
7. Is there any one theme/layout pre-filled to play with?
8. Can you do product variation for clothes eg size and colour and have the image change as you select them?
9. Can you have colour swatches on the products grid and or previews?
Many thanks
Sorry also
4b Can the 2×2 grid be centred and also be justified left or right?
10. Can images be auto equal sized in a row?
11. Can images be resized with visual editor using drag and pull both vertical and horizontal? I see that columns can be.
Many thanks,
Hello,
Regarding your questions:
1. Yes, this theme does support the sticky header. By default, it is off. You can turn on this feature in the theme options panel.
2. You can add the product filters on the shop sidebar. They will be displayed on all shop related pages. But they can’t be displayed on blog pages and normal pages.
3. Yes, you can use a custom CSS to add the gif image as the background of the homepage.
4. You can use the [products] element of WooCommerce to display a 2×2 grid of products on your homepage.
4b. The theme always justified the product grid.
5. Yes, they are automatically added to products.
6. Unfortunately, ThemeForest doesn’t support a trial period for all themes.
7. This theme support the one-click import demo. You just need to import the demo content, you will have prebuild layouts. Then you can play with them to modify or build your own pages.
8. Yes, of course. It is supported by WooCommerce by default. You can use variable products to add sizes, colors, etc to your products.
9. You can have the color swatches on single product page and product quick-view only. They are not supported on the product catalog pages yet.
10. Product images will be cropped to the same size automatically. You can also change the thumbnail size in the settings.
11. Unfortunately, it is not supported.
Kind regards
But always “show all” appears, I don’t want this.
ALSO how can I add a product filter (with size etc)
All I want is 4 pages, Men , Women, Accessories, Sale. Each showing from that category, and a filter.
Hello,
By default, WooCommerce always have archive pages for your categories automatically. You don’t need to create pages for your categories. For example, this is the Accessories category page.
https://hagopshahinian.com/product-category/accessories/Please open tickets on the support site if you need more assistance. Our supporters will help you solve issues on your website.
Thank you
Thanks, but how do i add the size/colour/price filter to this page? Thanks
You can change the shop page layout in Appearance > Customize > Layout, then add the filter widgets to the Shop Sidebar.
The prices do not display on my site, until I refresh the page (can you take a look?) https://hagopshahinian.com/
Hello,
As we tested, the product price is displayed properly on your website. Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/Thank you
sent ticket
