234 comments found.
hi, from where i can edit footer?
Thanks for the message! Please follow the attached screenshot to edit footer https://prnt.sc/uq38w8
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
I already paid for your paid services, but I don’t get that services
Apologies! Could you please share the query?
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi,
I get error (503) when i try to import demo data for starnext theme. What to do?
Thanks for the message! Could you please check your server error log?
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
i purchased theme when i add map then its not working and not able to update button. kindly give me the solution for that many bugs there. kindly send me the reply on manishgupta089@gmail.com
replied your email.
Hi.
I would like to report a bug in one of your PHP files. Please let me know how I may do that.
Regards.
Thanks for the message! Could you please share bit details including the screenshot by sending us an email to hello@envytheme.com?
Regards
Hello i already purchased your theme, your elemetor is not working
Thanks for the message! Could you please share bit details including the screenshot by sending us an email to hello@envytheme.com?
Regards
Hi Support, I just paid for the theme. It installed and failed at one plugin:
Downloading installation package from /wp-content/themes/startnext-child/lib/plugins/startnext-toolkit.zip…
Download failed. A valid URL was not provided.
The StartNext Toolkit plugin is failing. Please let me know asap how to fix it or should we look at refunding?
Thanks VJ
Thanks for the message! Please make sure the parent theme is active when installing the plugins & importing the demo data.
Feel free to send us an email to hello@envytheme.com if you have any queries
Regards,
EnvyTheme support
Hey friends since you guys have implemented license verification i request please make automatic update of theme and plugins there are some plugins which is not upgraded in theme yet kindly look into
Thank you
Thanks for the message! We will try to add this as early as possible.
Regards
Hello! Is it possible to remove the animated items on secondary page headers?
Apologies! We will try to add this in our upcoming updates.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hello, I reinstalled the theme and when I wanted to enter the Purchase code, it shows me Purchase Key Invalid. Thanks
Apologies! Could you please share bit details including screenshots?
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Hi,
I am trying to use your modal video element, but when i add a video link, which has been added to the media directory on the website, when clicking on the play icon, the video prompt to be downloaded instead of auto play. I tried to use a youtube link, but i got a forbidden to open error. Can you please assist with this?
https://groovygenie.com/virtual-learning-school/#start(the video is on the part with the background laptop photo)
Kind regards, Christos
Thanks for the message! YouTube video will work fine please double-check the video URL.
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Hello everyone; When I was install your theme get errors:
Installing Plugin Advanced Custom Fields Pro (1/3) Downloading installation package from /home/sirkzcom/domains/sirketsayfaniz.com/public_html/palme2/wp-content/themes/startnext-child/lib/plugins/advanced-custom-fields-pro.zip… An error occurred while installing Advanced Custom Fields Pro: Download failed. A valid URL was not provided..
Installing Plugin StartNext Toolkit (2/3) Downloading installation package from /home/sirkzcom/domains/sirketsayfaniz.com/public_html/palme2/wp-content/themes/startnext-child/lib/plugins/startnext-toolkit.zip… An error occurred while installing StartNext Toolkit: Download failed. A valid URL was not provided..
Installing Plugin WPBakery Page Builder (3/3) Downloading installation package from /home/sirkzcom/domains/sirketsayfaniz.com/public_html/palme2/wp-content/themes/startnext-child/lib/plugins/js_composer.zip… An error occurred while installing WPBakery Page Builder: Download failed. A valid URL was not provided..
How can I fix this?
Thanks for the message! Please make sure the parent theme is active when installing plugins & importing demo data.
Follow the item doc for setup details https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Hi,
Suddenly, the element “Our recent works” (homepage bottom) stopped working well and it now shows some white pictures instead the project’s picture. Nothing changed to the element’s settings. Can you please assist with this?
https://groovygenie.com/Kind regards,
Christos
Thanks for the message! I am seeing it’s loading fine into your site. Sometimes images loading bit lately for the lazy loader. If you want to load instantly then disable the lazy loader from the theme options.
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Hello,
When I upload logo nothing changes?! Everything is th same, please help!
My website is bitwisesoftware.rs
Thank you
Thanks for the message! Please follow the doc https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/faqs/how-to-change-logo/
Feel free to send us an email to hello@envytheme.com with your query details.
Regards
Hi,
After updating the theme to your latest version, the theme options are no longer visible. Can you please assist with this problem. as i don’t want to recreate the site. Please let me know what you need from my end.
Kind regards, Christos
Thanks for the message! Please follow the documentation to resolve this.
Here is the link https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/theme-updates/#not-displaying-new-features
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi i purchased your theme it’s really nice. I have main two problems.
1.I want two languages so i used polylang plugin it’s working but only the string translation is not working for this theme.
2.I want to stick the menu permanent now when i scroll down menu will hide again when i try to scroll up menu appear. I tried one pluging but when i used the plugin menu is stick but both side white border is coming(not full width) from both sides
Thanks for the message!
1.I want two languages so i used polylang plugin it’s working but only the string translation is not working for this theme.
Ans. Please share bit details including screenshots
2.I want to stick the menu permanent now when i scroll down menu will hide again when i try to scroll up menu appear. I tried one pluging but when i used the plugin menu is stick but both side white border is coming(not full width) from both sides
Ans. The item is integrated with Headroom.js.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi Team,
I wanna purchase StarNext Theme. Could you please provide me a discount coupon? Because of COVID-19, I am running out of money and I need this theme for my website. Please consider my humble request.
I am waiting for your reply.
Best Regards, Sumit
Apologies! The current price is a discounted price already.
Regards
Hi i’m using polylang plugin how to use two logo for two language
Thanks for the message! The theme is compatible with multi-language please follow the documentation of your desired plugin for setup and integration details.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi the main menu is not stick when i scroll down. So i used sticky menu plugin now the menu is stick perfectly but from both left and right side white space coming I want full width