205 comments found.
Hello,
Is there any update coming for this theme?
The latest versions of Wordpress seem to have conflicts with this theme and its included plugins? Namely WPBakery Page Builder which no longer seems to work?
Thanks
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding. Thanks.
Support
Select Portfolio part of
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Hello, I need support, I need to hide or be able to move the Date, category and tag information that appears in the portfolios, how can I do it?
Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi I have a problem with the template, I can’t use WPBakery Page Builder to edit the template.
It asks me for this (activate your copy of WPBakery Page Builder). please i need help urgently
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello,
I’ve asked before here if I could update woocommerce and was told yes but the site crashed when I tried it on staging.
Tried to open a ticket about this but my support has expired. Can you help me fix this issue?
I would gladly renew the support but to be honest I don´t think I should be required too because you are not updating the theme since August 2019….
Thank you
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code and our support team will be happy to investigate this on your end.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, I am nervous when buying the theme since I see that it is about to be a year without updating and I fear that it is not compatible with new versions of wordpress or wocommerce, what assurance do they give me that the theme will be updated soon?
Thank you
Hi there,
Thanks for using our theme! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, WPBakery Page Builder is no longer working on every website that I had develop with your theme, how can i have it back ? It’s been a while but I think it was included when I purchase Ultima…
Thank you,
Hi,
Thanks for reaching us.
Yes, WPBakery is included as bundled plugin for every theme. How do you mean not working? We didn’t have any reported issues regarding this matter. Have you already sent a support request? If not please do so by sending an email at helpcenter@qodeinteractive.com and include your purchase code and one of our agents will gladly help you out with this.
Support
Select Portfolio part of
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Hello I try to connect my Twitter account but I have an error “Couldn’t connect with Twitter API ”. Do you know why ?
Thanks for your help
Hi there,
Please read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Hi guys! When can we expect a theme update allowing the update to woocommerce 4.0?
Thank you
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Select Portfolio part of
Qode Interactive
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Hello. Any ETA for the update? Is it still safe to update wooocommerce to the most current version? Thanks
Hi there,
As we did mention in our earlier reply we do not have any ETA, however you can for sure update the WooCommerce but you will get a message that some of the files needs to be updated, this will for sure be changed in the next theme update.
Thank you for your patience.
Support
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Hi, you last updated the theme in August 2019. There are woocommerce theme files which are out of date. This is causing display issues on the product page. The product tabs have lost their styling and look really ugly.
ultima/woocommerce/content-product.php, ultima/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0, ultima/product-searchform.php, ultima/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
Can you please update these files in the theme so it’s compatible with the latest version of WooCommerce? Thanks
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello
May I have the right to use the pictures include in the theme for my website or should I buy it?
Thanks for your answer 
Hi there,
Thanks for taking an interest.
Please note that the images that comes included in our demo content are under copyright and you can read more about it here
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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Can I add video to the portfolio? I only see photos in your demos.
Hi there,
Thanks for taking an interest!
You can add a Video in the portfolio single for sure, you do have an option for it in the Portfolio single items page, just it is not presented on the theme demo website.
Do let us know if you have any other questions.
Support
Select Portfolio part of
Qode Interactive
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Hi, how do I increase the width x height of the logo
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.
Support
Select Portfolio part of
Qode Interactive
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Hello! I love this theme. I’m having an issue with how my website loads on Chrome sometimes. Here’s a screenshot: https://prnt.sc/qykcwi . Do you happen to know why this is happening? or why it sometimes displays like that on Chrome? This is the site’s link: http://bit.ly/2GXVgqA The website has the latest WordPress and latest theme version 1.6.3 .Thank you so much for your attention.
Hi,
It seems like your caching plugin is making some errors in the console https://prnt.sc/qyvqwn, so please disable all cashing plugins, and assets and reload again.
Support
Select Portfolio part of
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Hi! Thank you so much for your attention & response. Will try just that.
You’re welcome.
Support
Select Portfolio part of
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Hi Select Team, I had purchased Ultima theme, I’m not sure why when I use portfolio list function with “square” format for the project featured photos, they do not show as squares, they’re just showing original vertical or horizontal. And this also does not work doesn’t matter i i choose landscape or somthing else. Please help! Many Thanks!
Hi there,
Please provide us with your website URL, so that we can investigate further.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hi Select Team, It’s currently in Godaddy staging site – http://910.17b.myftpupload.com/portfolio/ Also inside portfolio item page, the prev/next >s do not show? THANKS for your help!
Hi,
Thank you for the URL,
We tested this in our local installation, and this option is working fine on our behalf https://prnt.sc/qu3fnd. Note that our images are saved in following dimensions – 800×600px. Maybe the different proportion of the images is causing this.
Try to upload images in these dimensions and test image proportion option again.
Regarding the portfolio item pagination, navigate to Select Options > Portfolio and check if everything is enabled https://prnt.sc/qu3h5t.
Keep us updated
Support
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Hi Select Team, Thanks for quick respond! The portfolio setting was set correct (show Pagination and Enable/show to sort through same category), not working, that’s why not sure what’s not working. As for portfolio featured imgs, I will save imgs individually and see. Will let you know. THANKS again!
Hi there,
We tested option to enable navigation through same category, and indeed, it’s not displaying on portfolio items.
We forwarded this to our dev team, and hopefully we will include fix for this in our next theme update.
Thank you for reporting this.
We also inspected your portfolio page, and it seems like the images are in square proportions right now https://prnt.sc/qujw4c. So is this solved?
Let us know if you have more questions
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Hi Select Team,
I re-saved the featured images to 800×800 that fixed it. But as you know the function should be cropping/saving the images automatically regardless of original dimension… Maybe you can still look into it… Let me know when you have the portfolio prev/next >s fixed.
Many Thanks!!
Hi,
You’ll get a notification on your email when the update is available.
Support
Select Portfolio part of
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thank you!
Support
Select Portfolio part of
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I kinda love this theme. Something i had been looking out for. One of the Best Digital Marketing Agency website theme I came across. Looking forward to purchase it. Thank You.
Hi there,
Thank you for your kind words! We are glad that you like it and as well hope you will enjoy using it.
We are here if you have any additional questions about the theme.
Thanks.
Support
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Hi, I am trying to import the demo files. The bar is stopped at 10% an hour ago. I have change the Max execution time in 300. Can you please let me know what needs to be done as soon as possible? Thank you!
The issue is resolved. Thank you
Hi there,
Glad it is solved!
For any additional questions you have, I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Also is the theme totally compatible with WP 5.3?
Hi there,
Yes, our theme is compatible with WordPress 5.3, we have tested it and it works as intended.
For any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, This is a beautiful theme and I am considering to purchase it. I just like to know if it would possible to remove the blue circles which appear before the page loads up. Thanks!
Hi there,
Thanks for taking an interest in our theme!
This is for sure possible. You may change the loading circles to your needs in our themes Settings. https://www.screencast.com/t/r7GYpiJK
Do let us know if you have any additional questions anytime. Thanks.
Support
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Hello! This is a great theme. I’m having some issues with the loading time for the Main Navigation Menu. The dropdown items take too long to load and be seen by the user, so I’m wondering if this is a known issue for this theme, and if it has a solution. For reference, this is the URL where the dropdown items take too long to load: https://www.coopeaya.fi.cr/ I appreciate your input. Thank you in advance.
Hi there,
We are glad you like our theme!
Checking you website I can’t seem to recreate the issue with your dropdown navigation. However, I can suggest you clear your cache and check if possible you have some 3rd party plugins active which you can disable to test if they possible are in conflict with the theme.
Also, have in mind to have your theme up to date with the latest version. As well as you may check our article about how to speed up your site here
Support
Select Portfolio part of
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Hello,
I’ve updated my Google maps key and added it to the website in the available field in theme options. The problem is that the map on the contact page is now showing a completely different location. How can I fix this?
My location was added via your google maps shortcode: https://prnt.sc/p4cog6 But this is what’s being shown: https://prnt.sc/p4ctri
Thank you
Hi there,
Please provide your site url so we can investigate on this.
Support
Select Portfolio part of
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hello – how can I send it privately? I no longer have support..
Hi there,
You can send it to support@select-themes.com along with your purchase code and a screenshot of this thread.
Support
Select Portfolio part of
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