Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28309 comments found.

how do I remove the search icon hover over effect that it should only be clickable?

Hi,

You can do that with custom CSS.

I tried finding the correct css I see that .current-dropdown is added, but I cant find what triggers the hover dropdown, will you be able to share the custom css, I would like the search to stay open even after my pointer leaves the search field

Thank you in advance!

can i do a b2b closed shop site with catalog and quote form? can add custom fields to the register form? can customize the email templates?

Hi,

All of your questions are about WooCommerce, not Flatsome actually. You can add those features with WooCommerce extensions.

Trying to upgrade and nothing happens when clicking the link in “Theme Upgrade” – managed to upload new theme and delete old. Just odd. If you could look into it. Cheers

Hi,

Dashboard updates are controlled by WordPress. We have nothing to do about that. Using FTP or the file manager of the hosting control panel might be better in such situations.

Hello,i have couple of questions, with your theme its possible for example to make the variable products with another products for example to change the URL when i change size or color ?

its possible to edit product layout without create new one ? is theme has whitelabel ? it has checkout multi-steps ?

best regards

Its pre-build ? or i have to customize it all ? do you have an email i have a question to ask privately if possible

You can send your pre-sale questions by submitting a support ticket here. Our support team will be happy to assist. Please ignore the auto-reply you’ll get.

The account you have sent in your ticket with (119062), is not verified as a valid Flatsome theme purchaser. Please use your verified buyer account (the account you bought Flatsome with), to submit support tickets and which has a non-expired support time limit.

Ticket status (119062): Closed

Portfolio component in masonry mode doesn’t work like real masonry also It doesn’t have pagination nor load more button.

Hi,

Can you submit a support ticket here?

How can I see what customers are searching for in Live search? thx

Hi,

You need to use a 3rd party service for that. Tracking your visitor needs more complicated features.

Hi! I have a problem with ACCORDION ELEMENT when i use (accordion element) on table consisting of 2 columns, then I see just shortcodes of (accordion element) - https://prnt.sc/uhx4oe instead of displaying this content correctly - https://prnt.sc/uhx4xm

How to fix this bug? Thank!

Hi,

Can you submit a support ticket here?

Thank you for contacting us.

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

Ticket status (119022): Closed

can i improve speed of ?wc-ajax=get_refreshed_fragments - when i have products on 1st page?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

i have issue with my website when customers browsing using the Samsung browser in night mode. does you have any solution for that?

Hi,

Can you submit a support ticket here?

Done

Its funny you guys asking to open ticket and then answering:

Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.

You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.

if you dont want to answer for any reason you can just say: open a ticket if you have license support…. i expected much more from you guys….

Hi, I’m in progress of building a shop with flatsome, I have noticed that a lot of people are visiting my website from safari browser. I don’t have access to safari browser to test how my website looks. Could anyone here help me – visit my website and share with me a screenshot how my homepage looks like currently? Website: http://cosmeticsmp.co.uk/ IF someone could kindly send screenshot to my email : karol@cosmeticsmp.co.uk

I would really appreciate.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi I created a sticky bar at the bottom of each product category page in mobile view. In this bar I placed three icons. Now I want to use one of these icons to activate the off-canvas sidebar in order to give the visitors the possibility to enable/disable product filters no matter where they are on the category page. The standard filter icon in mobile view is located in the page header and is not accessible once the visitor scrolls down the category archive page. The filter icon on the bottom of the page – https://woodmart.xtemos.com/product-category/cooking/ – when opened in mobile view, illustrates perfectly what I want to achieve. Of course I want to create this using my favorite WooCommerce/Wordpress theme, Flatsome!!!!!!! Can anyone help me on this ? I think it has something to do with adding data-attributes to an tag or should it be achieved using appropriate CSS…

Thnx in advance !

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi I have a little issue, but maybe this is just how the theme works.

I use flatsome with WooCommerce, and I have set the spinner to appear when you scroll down to load more products in the page. It works, but a strange thing happens when you click for example on a product at the bottom of the page, then go back with the Back button of the browser. It brings me back to a page that displays only the last products of my category and the url changes, so /page/2/ is added to its end. I’d like always to display all products not just some of them, even when I click in the back button and visit the /page/2/ url, is it possibile? Is it supposed to work like this or maybe am I missing something?

Thanks Matteo

News on this issue? Thanks

Any chance of having venmo being a payment icon soon?

Hi,

I’ve forwarded your request to our developers.

Does Flatsome 3.12.2 support WooCommerce 4.5.1? Or 3.12.2 support up to which version of WooCommerce? Thanks

Hi,

Yes, you can use WooCommerce v4.5.1 with Flatsome v3.12.2.

Hi, your theme looks amazing and trusted by many users. Can you advice if you believe the below can be achieved either solely by theme or via compatible plugins and if so, which plugins? 1-Multi vendor website. Vendors are restaurants. 2-They can add one or more pick up locations / no delivery option 3-SMS notifications for orders and signups verifications 4-Vendors and users have their own dashboards 5-Search results to show on map as well as list thx for support

Hi,

You can use Dokan, WC Vendors or WCFM Marketplace with Flatsome. Other features (local delivery, sms notifications, search on map) will need some 3rd party plugins. We haven’t tested any of them yet but you can join our official Facebook Community and get the opinions of our users (+25K) about that.

Thx for the quick answer. Do you offer customisation by any chance? thx

Unfortunately we don’t offer such customization services.

Can you design the woocommerce pages with the ux builder?

Hi,

You can design the main Shop page and single product pages with UX Builder for now. Cart, Checkout, My Account and Category pages building support will be included in the near future.

Hi, I have two pre-purchase queries for the Theme Author.

I shall be using your Theme in Development/QA environment first and later in Production. In the Development environment the Theme would be loaded on 2 or 3 laptops for my developers and me to work on it. I believe I would need to pay for the licensing only once for the Production version of the website; and I should be getting the “Developer” licenses free of cost while purchasing the Production license of your Theme. Please confirm if my understanding is correct, or are there any issues.

Also, while running the demo I noticed that “add to cart” function is not working, and the selected product does not get added to the cart, despite displaying the message that “the product has been added to the cart”. Obviously all the functions after “add to cart” such as “view cart”, “check out” and “order confirmation” are also not working. Can you please let me know why this is happening and whether I shall face the same issues in the actual purchased version of the Theme?

Would appreciate a prompt response, as I intend to purchase the Theme in next few days.

Best regards,

Hi,

There is no Developer License offered by Envato Market for now. You’ll get one license that is going to be used on a production site only. But you can run Flatsome without activation on your local devices for development purposes.

I’ve checked our demo site but all WooCommerce functionalities including Add to Cart, View Cart, and Checkout work fine. You can’t complete your order because payment methods have been disabled but you can be sure it works fine just as the other +100K live online shops built with Flatsome.

You can also join our official Facebook Community and get the opinions of our active users (+25K).

HI i install fltasome in this website pkhome.gr and i have a problem with scrolling. When my mouse is over a bannet withing the text of the banner it doesnt scroll. Can you please help me?

Hi,

Can you submit a support ticket here?

Hi our website cart menu buttons not show correct here you can check screenshot https://www.screencast.com/t/elb6itqUrGp

Hi,

Can you submit a support ticket here?

Hi i send logins details etc.. but ticket closed due to support expire. But this is not customize request this is general feature flatsome which is not work

Hi, how do I display many posts’ contents on a page? For example, I created 10 posts and each post has its own content. I would like to display its content for each post on a page without display the title of each post. Is this possible? Is there a way or plugin, etc to achieve this? Thanks.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

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