303 comments found.
On the homepage of Kreativa how do you edit or add text where the All rights reserved, copyright text is at? Thanks
Hi, You can change or add text to that section using wp-admin > Appearance > Theme Options > Footer section.
Thanks
I just updated to WP 5.8 and now the thumbnail images on my homepage with the Photowall will not load. Please help.
Hi,
This is likely related to keeping the theme old while upgrading WordPress without upgrading the theme. WordPress updates come with many changes so the theme upgrade is also required.
After upgrading the theme ensure to upgrade all the plugins in notice. You can find those in wp-admin > Appearance > Install Plugins.
And if you use any caching plugins purge cache as last steps.
You can upgrade the theme using Envato Market plugin described in option 3 of following link https://envato.com/blog/install-themeforest-wordpress-theme/
If it still doesn’t work then send a mail us via our for support to check what’s happening. https://themeforest.net/user/imaginem
Thanks
Hi there,
we do not get any response in your support forum since July 18th. Please help to fix the following issue:
Hi there,
we need to replace the “+” symbol at vertical menu with a – symbol so that you have to click on minus to close it. When the menu is closed we need a burger symbol (three stripes) instead of the “-” symbol at the moment.
How/where can we change these symbols?
Thanks in advance!
Kind regards,
Carsten
Hi Carsten, Sorry about that, it looks like we missed your question. We have answered it.
Thanks
I am interested in this theme to see if I can use it for my personal performing website. I am not a photographer, but this theme seems to have included many things I like. Is there some trial period that comes with the purchase, in case in the end it is not a good fit for my needs? Some specific questions I had were regarding the events manager: Is it possible to have for one event, multiple days in a range for this event? For example, with how I will use it, a show will have it’s opening night and then 8 shows within a range of two months: can this show up as one event, with multiple dates? Or must I insert it for each performance day? Also, does the events calendar come with an actual monthly-calendar view, instead of just a list of the events? Thank you!
Hi, Thank you for taking interest in purchasing the theme. Sadly there is no method for us to provide it as a trial. If you can check the theme demo to see if it has all the features you require. All features in the theme will be available with it without the need to purchase anything else. The events posts in the theme does not dynamically generate based on a calendar. For this you might need a plugin based events manager. How it works in the theme is you can create events posts to display information about a particular event. So you can include all the information in it such as the number of days the event it active if it isn’t applicable for a range. This way visitors can get the information from the events posts. If you require a more complex events management then we can recommend https://wordpress.org/plugins/the-events-calendar/
Thanks
Great thank you for the information. Is there a way to also show past events, in a similar way to how you have a link for “cancelled” or “postponed” events on the preview pages?
Hi, You can create categories for Events. So in addition to marking it as cancelled you can add those to your own category terms. So you can create categories such as Cancelled and Postponed and add the events to them to list them dynamically.
Thanks
Hi, I have a question regarding the Masonry Gallery. It seems that I can have only 3 columns in fullwitdth? I would like to place 4. Is this possible? Thank you very much in advance for your help.
Hi, Do you mean the fullscreen photowall?
Please contact us via email for our support to help. You can include a description of the problem along with url to the page where we can see the function and email it via our profile https://themeforest.net/user/imaginem
Thanks
Hi, I have a webpage, created with a purchased Kreativa theme but have a problem now, the photos do not show up. Additionally, if I want to create for example a new page, the “upload images” button does not react – no photos can be uploaded. Thank you in advance!
Not necessary anymore – fixed with the info about the plugin 
Hi,
We checked your site and it looks like you have an old version of theme. If you upgrade WordPress to latest do ensure to upgrade the theme as well.
What you describe is likely related to keeping the theme old while upgrading WordPress without upgrading the theme. WordPress updates come with many changes so the theme upgrade is also required.
After upgrading the theme ensure to upgrade all the plugins in notice. You can find those in wp-admin > Appearance > Install Plugins.
And if you use any caching plugins purge cache as last steps.
You can upgrade the theme using Envato Market plugin described in option 3 of following link https://envato.com/blog/install-themeforest-wordpress-theme/
If it still doesn’t work then send a mail us via our for support to check what’s happening. https://themeforest.net/user/imaginem
Thanks
Thank you very much for your help and the perfect explanation!
Hi,
If I want to use your theme to sell digital photos online, Do you have a feature to create different pricing table for different resolution of images ?
Thanks
HI,
You can create Pricing tables with the demo. You can check the demo and check the services pages to see the pricing tables
https://imaginem.io/kreativa/pages/our-services-one/ https://imaginem.io/kreativa/pages/our-services-two/There’s two types of pricing tables. One is a feature based pricing table and the other is content based.
Thanks
This theme is perfect. Congratulations. We bought it and installed easily. We are an agency and come to buy your ArcMos theme to redo our own site. We advise all your themes
Thank you 
Very happy to hear.
I updated to the latest theme version 6.3 but since then I haven’t been able to update my gallery “portfolio” using thumbnail grid. If I click the button to add/remove images they are not responding. The link below is the screenshot,
https://d.pr/free/i/oxonnEHi,
Did you also update the plugins in notice after updating the theme. The plugins that require updating after updating the theme will also be seen in wp-admin > Appearance > Install Plugins
If you have updated them and the issue is not resolved then send us a mail via our profile with your site url for us to check and help.
You can mail us via our profile page https://themeforest.net/user/imaginem
Thanks
Thanks it worked.
You’re welcome. Good to hear.
How can you update the copyright date? My website stays at 2017. Is there a way to fix that?
Hi, You can set it from wp-admin > Theme Options > Footer
Thanks
Good day, I did an updated my theme to the latest version, however i am experiencing problems when editing the website. For example, when i use the imaginem page builder and the slideshow, all buttons to upload the images don’t work, they are not even clickable. I have attached a screenshot link for you to see. https://imgur.com/VjYBO3j
Please help. Thanks
Hi,
Sorry to hear about the trouble. We’ll need to check the site url to understand what’s happening.
From your description it’s likely that only the theme was updated without updating the plugins in notice, that is after WordPress upgraded to latest.
Could you check wp-admin > Appearance > Install plugins section.
Check if all the plugins there have been updated as well. That section will only be present if there are plugins that require updating.
If you have updated all those and you still see problems then send us an email with url of the site for us to check why this is happening.
You can mail us via our profile https://themeforest.net/user/imaginem
Thanks
Good day, Thanks a lot for the reply. I have done exactly how you told me, i had never updated the plugins from the appearance and had no idea i could do it there, it checked out pretty good. Wow, thanks a lot!!!
Good to hear it worked. It’s a standardized section for all themes now since WordPress requires themes to deploy certain functions through plugins. So anytime there’s a theme update, plugins can be updated in relation to the theme through the notice or from the ‘Install Plugins’ section.
Thanks
Good Day, I need help with locating to where i can change the H1/H2 font size, I have looked but no luck, . Many Thanks for your help
Hi, Could you try following. Add to custom CSS in wp-admin > Appearance > Customizer > Custom CSS
h1,
.entry-content h1 {
font-size: 40px;
}
h2,
.entry-content h2 {
font-size: 30px;
}
Send us a mail with site url to page where you have those heading tags if it doesn’t work.
https://themeforest.net/user/imaginemThanks
Thank you, I have added the above code, everything looks fine. Thanks
You’re most welcome. Thanks
Hi, Thanks for your help previously , so on the website, when i put a link on the text, it highlights the particular text and i dont like it, i have looked where to remove the highlighted area and i cant find it, i have attached the screenshot for an example, https://imgur.com/a/UKAa19W Please help, Thanks
Hi
Could you try
.entry-content a {
text-decoration: none;
}
You can enter it to wp-admin > Appearance > Customize > Custom CSS
Send us an email via our profile with url to the page if it doesn’t work. https://themeforest.net/user/imaginemThanks
Hello. I updated WP to 5.6 and images, fullscreen pages, blog post don’t work anymore. I updated the theme, PHP and plugins to latest versions. The problem remains. I’m very disspoainted. I worked very hard at this site. Now it’s useless.
Hi,
Sorry to hear about the trouble.
The theme will work with WordPress 5.6
Did you make sure to update the plugins in notice after updating the theme. You’ll find those in wp-admin > Appearance > Install Plugins.
If you use a caching plugin do ensure to purge cache after the upgrade.
If you still see problems please send us a mail via our profile for us to check why this is happening and help solve the issue for you.
You can mail us via https://themeforest.net/user/imaginem
Thanks
Is your theme compatible with WordPress 5.6 ? I installed Enable jQuery Migrate Helper plugin and i received some alerts : jQuery.fn.load() is deprecated / jQuery.fn.live() is deprecated from kreativa/js/common.js.
Hi,
It’s fully compatible with WordPress 5.6. You’ll need to update the theme to latest and update the plugins in notice. The plugins in notice will also be seen in wp-admin > Appearance > Install plugins.
We currently can’t authenticate your purchase. If you’re working for a client then let us know through theme support or send us a mail via profile with site url for us to check why you’re getting the notice.
Thanks
After updating to latest version .. Theme plugin named “iMaginem Widget Set r9” is causing trouble in backend as if this plugin is activated, both Appearance>Theme Options and Appearance>Customization features won’t load. Disabling “iMaginem Widget Set r9” solves the problem but theme keeps asking to enable it … Using PHP 7.3 on Litespeed.
Awaiting your response.
Thank you!
Hi,
The theme will work in PHP 7.3.
Could you send us an email with url to your site for us to check. You can send us a mail via our profile page https://themeforest.net/user/imaginemThanks
Hi,
Emailed you almost right away but still no response.Thanks!
Hi, We got your email. There will be a response shortly. Thanks
Hello !
Since the 5.5.1 update, my site do not work anymore. I mean, nothing works properly (menu, carrusel, customisation, save, publication, etc…) The theme seems not compatible at all with this new version.
Wanted to contact the support but licence seems expired. But in fact, I do not need support, I only need my purchased product to work properly, like before WP update..
I have to say, before updating my WP, I checked the compatibility on your website and it CLEARY says that the theme is compatible with the new 5.5.1 WP version. Which is not.
So please, if someone can assist me or simply give me a quick feedback on this issue. Should I wait your next update or did it run already ?
Many Thanks in advance. Regards.
Hi,
Sorry to hear about the trouble.
The theme will work with latest WordPress.
You’ll need update the theme, and the plugins in notice. Next update WordPress. WordPress 5.5 was a major change.
If you have already updated WordPress then updating the theme and the bundled plugins should do.
You can send us an email via our profile with site url for us to check if you still see errors after updating the theme.
https://themeforest.net/user/imaginemThanks
“The theme will work with latest WordPress.”
Hmmmm, yes I saw this before updating WP. That’s the main reason why I tried. But I do not have any update available for Kreativa theme. May I kindly ask you to provide me the email, please ?
I mean, is it the one I have on theme information or do you have another one for this kind of support ?
It will give up the latest update always. If you need more details on how to update then check Option 3: in the following link https://envato.com/blog/install-themeforest-wordpress-theme/
After updating the theme make sure to update the plugins in notice which can be done via wp-admin > Appearance > Install plugins
You can send us a mail via our profile. It will come to our email and we’ll reply back. https://themeforest.net/user/imaginem
Thanks
It says new version available ! Nice ! and right after : Updating failed. You already have the last version of this theme…
Whatever, thanks for help, i will contact the support team.
Regards,
Yes, do send us an email. We’ll need to see why this is happening to provide a solution.
Thanks
How do I remove the imported demo?
Hi,
There’s no automated deletion in the theme and neither is one available in WordPress.
You can use a plugin to bulk delete. There’s choices in WordPress that let’s you delete posts in batches as well.
This is good for security where you can deactivate bulk delete plugins once it is done.
Here’s an article that explains how to: https://www.wpbeginner.com/wp-tutorials/how-to-bulk-delete-wordpress-posts/Thanks
Is there a good tutorial somewheere to set this up? The Help Guide is not very helpfull with this.
The Help Guide is a step by step guide to the theme.
If you need more help then let us know through our theme support and we can help.
You can Register to support forum then create a New Support Thread here
Thanks
Hi there, my Wordpress install happened before my theme. I found this thread, and downloaded the plugin. I was unable to update the theme via the evnato-market plugin (I am guessing because of the broken javascript on my site). I then manually downloaded the theme update, and uploaded the folder via FTP. My site is still broken. I just renewed my support. I am running a child theme, and my site is at: https://ajenns.com
Hi,
The theme doesn’t need jQuery migrate plugin. It’s fully compatible with WordPress 5.5+
If you updated WordPress while keeping the theme in the old state then just to update the theme you can use the jQuery migrate plugin. After updating you can switch it off.
We don’t see any errors on our checks now. From the page source it looks like your page is a cached output. When using cache you’ll need to purge cache on changes. Otherwise it may display you from the old cached set.
If you still see problems then let us know through theme support with details on how to check the error for us to help.
You can Register to support forum then create a New Support Thread here
Thanks
but video sometime not autoplay and show play button on mobile devices
how can I fix
1. youtube vedio autoplay and Loopplay on mobile devices 2. hidden youtube vedio play button
Hi,
Browsers no longer autoplay videos with audio which is restricted. These rules are set from browser level and can’t be over-ridden from the theme.
Here’s Chrome autoplay announcement https://developers.google.com/web/updates/2017/09/autoplay-policy-changesThanks
Where can you find the Kreativa 6.0 download link?
Hi,
Downloading the theme from themeforest will always be the latest version.
Here’s how to download the zip file. In Options 1 https://envato.com/blog/install-themeforest-wordpress-theme/Option 3 can be used to install as well as update the theme using Envato Market plugin. You can do so by authenticating it and does not require downloading the zip. The plugin will download and update the theme for you.
Let us know through theme support if there’s any problems. You can still register.
You can Register to support forum then create a New Support Thread here
Thanks
