5232 comments found.
What is the meaning of this error? “Sorry, there has been an error. Missing import file ID from request.” I tried importing the dark edition demo.
Hi,
are you running the most recent theme version, it should be 4.9.5.6? Also, which demo do you mean exactly? Sorry, there has been an error. Missing import file ID from request only happens if you make a page refresh once the installer is running.
Demo #43 dark http://prntscr.com/us7zjh
after selecting the dream website to install. This is the result http://prntscr.com/us8b6f
Theme Support
Please post this inquires inside the support expired forum part, if your support has expired. So our support can get in touch with you.
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Thank you very much
UNITED THEMES™ Team
Mind if you paste the link here?
Hi,
a link does not help. We need a login etc. Please use the forum in this case.
Kind Regards UT
regarding HERO IMAGE – I upload the hero image and NOTHING shows up – I am using the correct size – I am playing with every setting and still all i see is black – when I was using the hero slider I did not have this problem – PLEASE advise.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
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…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Nice theme, works good. Support however takes a bit long, they seem a bit overwhelmed? (My personal opinion). 6 months support is short with that in mind ..
Hi,
the support is closed over the weekend. So Mondays always take ab bit longer than usual. But you received an answer already this morning. Let us know if you have any further questions.
Kind Regards UT
Nice Work!
Is it possible to change the color of the arrows in the lightbox or to remove the black background behind the arrows?
???
Hi, currently only with custom css. Please come to our support forum and we will help you.
Can the main menu / header be turned off completely? my customer has done something and the site is missing the header on the main hero slider, but appear when scrolling down the page? anyone help as i cant see an option for this.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hey my support is expired but i do not want to pay 41 usds just to know how to enable menu (Fixed) when revolution slider is set in Hero Type Custom Short Code. Also thats missing on documentation, no info on this. Thanks in advance. when I enable the hero type custom code the menu is gone appears just on scroll, i change menu tu fixed, but that way the menu is gone at all.
Hi,
without a valid URL it’s hard to identify the issue e.g. see the current setup.
Kind Regards UT
Hi my URL is dreaminmedia.//com sorry this is to hide URL for google 
, i want to fix the menu at the top, and then make it scrollable. when you scroll… I just try all settings in panel , try to set from the page or general settings, no luck at all.
Hi,
thanks for the link. You need to check Theme Options > Header > Header and Navigation > Colors > Always show header and navigation. Note, that this global and can be overwritten per page, means if the global option does not work, check Brooklyn Metapanel below the editor.
Kind Regards UT
I was update but my mobile menu wont working
Hi,
did you clear all caches properly after performing the update? The most recent version has no issue with the mobile menu.
Kind Regards UT
It seems like the backend of the theme is not working like it was before. In the past when I clicked on Backend Editor I saw a structure of blocks that I could fill with options, but now I only see lines of code. I already have the most recent version installed so I don’t know what’s wrong. Please help
Best regards,
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi,
on one page all the headlinex and text is in bold. ALl the other pages works very finde. This problem just appeard out of nowhere. THe settings in the THeme options are correct. Any Ideaß
All the best
Hi,
this sounds like an unclosed bold tag. Check your text fields, pretty sure there is an unclosed tag somewhere.
All the Best UT
Had an issue but theme update fixed it! great theme thanks!
Hi,
we are glad you like the theme 
If you have not done yet, it would be awesome if you could leave us a positive rating.
Kind Regards UT
Hey, I’ve tried to install the mother theme several times but it cant be uploaded…it always stops at 3% upload. Do you have any ideas to fix this?
Thanks!
Hi,
in this case you should try to upload the theme via FTP.
Open your FTP client and move to your WordPress installation path. Drag&Drop the brooklyn folder into the following path:
wp-content/themes/
Now go to your Dashboard > Appearance > Themes and activate the theme.
Kind Regards UT
Worked, thanks a lot!
I love the theme but my Mobile menu won’t show up on my website. Can;t find anything in the settings but for some reason it’s disabled. Is there a easy fix or place to look for it to activate mobile menu?
Hi,
are you running the most recent theme version? Its 4.9.5.6, if not please make a backup of your current site and then perform an update. Do not forget to clear plugin caches and browser caches afterwards.
Kind Regards UT
Your demo is broken and down
Hi,
which one? Could you provide us a link to the demo affected?
Kind Regards UT
It works already. Thank you
Hi,
Will this theme be updated to the latest woocommerce? I have this error backend: brooklyn/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 Thank you
Hi,
the quantity-input.php works as intended even with a lower number, you can ignore this for the moment until we update the version number.
Kind Regards UT
Is there a way to show more than three categories on the homepage? Even though I have seven different categories, only “ALL” and then three other categories are being shown.
Hi,
only by increasing the amount of portfolio items loaded. The filter is based on the images loaded.
Kind Regards UT
Yes, that seemed to work for a short time. But I’ve since added a portfolio item in five other categories and only two of them are showing. When I click on the only other category showing, then only four show.
Please open a thread about this in our support forum. This area here is for presale questions only.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I haven’t had any luck with the menus. I’m trying to create multiple portfolio page links under my “Designs” menu link. Is there some documentation on how to edit the current pages to become portfolio pages? Or create a new portfolio page and make it a sub-item?
Please disregard this. I decided it’s best to use categories, which I have a question about that below.
Hello! I have enabled maintenance mode and I want to turn off the “Sign in to Dashboard” button menu. How do I turn off this button?
Hi,
you could add this CSS to Theme Options > Advanced > Custom CSS:
.ut-bklyn-maintenance .hero-btn {
display: none;
}Further support only via support forum.
Kind Regards UT
I’m looking to buy this for another site. I’ve already started working on it. Will it erase everything I’ve created when I install it?
Hi,
existing content will not be deleted. But note, that features of the other site initial theme are not available anymore.
Kind Regards UT
Good evening kind sir. So of course I’m having the same issue as a lot of customers on here. I uploaded a logo about 2500×376, but it is showing to small. I changed the max height as well as added
.site-logo img { max-height: inherit; }
to the custom CSS field. My logo is still quite small: http://lookbook.dirty-diana.comI’m sure I’m not doing something correctly. Any help would be appreciated.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
How do I get the font that’s showing over the portfolio pictures for demo 45 onto my freshly installed demo on WP? The fonts aren’t the same.
This font is showing now. Please disregard.
