23210 comments found.
There is a problem with the fonts on my website. The text on the front page is okay, on the other pages the text is in bold
No bold: https://prnt.sc/ui2vdi Bold: https://prnt.sc/ui2vqz – the text should not be bold.
my website https://alpharakennus.fi
Hello, @rldisain,
If you are using Child Theme, Then please activate the Parent-Theme and check back after removing the server, site, and browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
It did not help. even if I use a browser with which I have not visited this website, the text will still appear bold.
Hello, @rldisain,
Please check with deactivating all the third-party plugins and on-site Customization as well, and also deactivate all the cache plugins as well, and once also check by removing the Custom CSS and JS in Theme Options.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
When I turn off the elementor plugin, the text on the front page also gets bold
Hello, @rldisain,
I am sorry but this is not our Theme issue, This is something related with Elementor plugin or your Custom Code or with server cache, Please check once with the hosting provider otherwise purchase the support extension and then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hello, I have purchased this theme. Before i have used this theme in my old domain. Now i have removed wordpress completely from old domain and install new domain. On entering purchased code it says that code is already used. What to do so that i can reuse code. My old domain is of no use and i have removed files also.
Hello, @kp121212,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, how do I remove the top homepage blue banner which says “Get up to 40% off – new season styles” Men/Women (Boxes) Thanks
Hello, @asianoccasions,
1. Please go to Porto >> Theme Options >> General >> HTML Block and remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Are you aware that your ‘blog’ demos are not loading at all? We are looking to use one for a new website in London, but the three demos we are checking for ‘blog’, all fail to load.
Hello, @79design,
I am sorry for the inconvenience, there is some server-side issue on those Demos, we are working on it and soon we will fix it on our Demo site, so please be patience, for now, please check those Demos on my test site URL’s listed below:
http://hubdatasolutions.com/pearl/porto/blogdemo1/
http://hubdatasolutions.com/pearl/porto/blogdemo2/
http://hubdatasolutions.com/pearl/porto/blogdemo3/
http://hubdatasolutions.com/pearl/porto/blogdemo5/
Regards, P-THEMES.
Thank you. BTW – totally unable to send you a new Ticket, as I am blocked once I hit send.
Hello, @79design,
Can you please share the screenshot of what issue you are facing in creating the Support Ticket.
Regards, P-THEMES.
Also if I might add to this, in the Single Post options in the theme, we can enable to show the Slideshow. Where is that setting in the Post Edit page itself? I cannot locate. Thanks v much.
Hello, @79design,
1. This is not our Support System issue, but this is your Internet Provider Restrictions issue, Please try on Proxy or share your Theme purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
2. You have to edit the Post and set the Multiple Featured Images for it as showing below and then it will work for you as Slider on Single Post Page:
Regards, P-THEMES.
How can it be our ISP, it is not aware that it is a ‘helpdesk’? So for now, we have no means of contacting you on your support desk in the usual means. We also tried it via 3G (not the same ISP) and that has the same result.
Hello, @79design,
Have you tried on the proxy, If no then try it and if yes then share your Theme purchase code PDF file and your site credentials with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account.
Regards, P-THEMES.
I am having a hard time to find the porto-block-html-top option to disable it. I searched everywhere and did not found his content and also the Enable/Disable option ?? could you please advice?
Hello, @Koko20162016,
1. Please go to Porto >> Theme Options >> General >> HTML Block and change/remove the code from there as showing below:
And also remove the code from Porto >> Theme Options >> Skin >> JS Code as showing below:
It will solve your issue.
Regards, P-THEMES.
Hi Porto
The Portfolio Demo 2/3/4 are not loading.
https://www.portotheme.com/wordpress/porto/portfolio2/ https://www.portotheme.com/wordpress/porto/portfolio3/ https://www.portotheme.com/wordpress/porto/portfolio4/Kindly investigate.
Hello, @Peaceonearth,
Please check those Demo’s on my test site here:
http://hubdatasolutions.com/pearl/porto/portfolio2/
http://hubdatasolutions.com/pearl/porto/photography3/
http://hubdatasolutions.com/pearl/porto/portfolio4/
Regards, P-THEMES.
Hi, how can we deactivate the purchase code from a website we are migrating to a new server? We haven´t able to select and install demo page to complete configuration in the new server because it says the purchase code is been used by our website. Thanks
Hello, @santiarango,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Great! Thanks
You’re Welcome!!! 
How do we un-register a site to use the license on another site? The site that we were going to use it on we decided to use another framework awhile back. We never used the porto theme at all.
Hello, @ohHelloThere,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team, we have created a support Ticket, regarding our license code, can someone look at it ASAP.
Hello, @SSSNL,
I have just confirmed from the support team and they said they already replied your support ticket #101841 around 5 hours ago, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Dear,
in the detailed view of the article I have a problem with the display of photos. By clicking on the second, third … the same photo will not be displayed. Take a look at the screenshot. I’m asking for help. Thank you.
Screenshot1: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot1.jpg
Screenshot2: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot2.jpg
Screenshot3: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot3.jpg
Screenshot4: https://shop.dzenex.ba/wp-content/uploads/2020/09/screenshot4.jpg
Hello, @jchelikovic,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and provide you the best possible solution for it, For now your site is on Maintainance Mode and I am unable to check anything.
Regards, P-THEMES.
Hello, I have a licence on my domain, but Im no longer going to make that project, so can I deactivate the theme or something , so i could use on other domain? Thank you.
Hello, @Abramaitis,
Yes, you can, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
Regards, P-THEMES.
Nevermind.
but I don’t see the slider (BROWSE OUR CATEGORIES) and I don’t know how to add the shopping cart, please help, it takes a long time to load the web is very slow.
can you help me install from scratch, because I skipped several steps
Hello, @dolanor24,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Why can’t I update porto functionality? And WPbakery? It always says failed.
https://i.imgur.com/ZRKCwBx.pngHello, @JohnS0N,
For updating the Porto Functionality plugin, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the plugin from there, I am sure you will not find this issue anymore.
And for WP Bakery and Slider Revolution, Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugins with you.
Regards, P-THEMES.
Fixed it.
Sound’s Good!!!
Hello!! I can’t install porto I did what the manual says, I get an error “Corrupt themes The following themes were installed but are incomplete.
Name Description porto The stylesheet is missing. “
Hello, @dolanor24,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
DO NOT LOAD MY PAGE, IT TAKES MORE THAN ONE HOUR
Hello, @dolanor24,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/lowen.pe/msuGxeqN
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hello, Can you help me install? and the shopping cart as well as the translation?
Hello, @dolanor24,
I have just checked your site now and it is working fine, The Theme is already Installed and the Demo is also Imported on your site as showing in this screenshot: https://postimg.cc/nsfSZPLf
And for the translation of the site, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000067270--41-how-to-translate-porto-wordpress-using-loco-translate-plugin-
Regards, P-THEMES.
I do not know how to change the top “banner/picture” displayed on About-Us page: Can you please tell me where to change it? my theme is working with Elementor
Hello, @hanounomar,
Please watch and follow the instructions showing in the below-given video I have created for you:
https://streamable.com/thsyx0
Regards, P-THEMES.
Is this theme compatible with woocomerce product vendor plugin?
Hello, @WDASUCCESS,
First of all, thanks for showing your interest in Porto WordPress
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and also Dokan MultiVendor plugin is included in the Theme Package as well.
Regards, P-THEMES.
Ok, but you didn’t answer my question. Is this compatible specifically with woocomerce product vendors plugin? Please simply answer YES or NO
Hello, @WDASUCCESS,
I am sorry but if you check carefully, The WooCommerce Vendors plugin is included in the above list, so yes, it is compatible.
Regards, P-THEMES.
You mentioned 3 different plugins above which is DOKAN, WC VENDORS, and Yith WooCommerce Multi-Vendor. I specifically asked about Woocomerce product vendor plugin which was not mentioned on your list. You are mistaking WC VENDORS FOR WOOCOMERCE PRODUCT VENDOR PLUGIN. THEY ARE NOT THE SAME. HERE IS A LINK BELOW TO SHOW YOU THE DIFFERENCE between WC VENDORS AND WOOCOMERCE PRODUCT VENDOR PLUGIN.
1.LINK FOR WC VENDOR PLUGIN: https://www.wcvendors.com/ 2. LINK FOR WOOCOMERCE PRODUCT VENDOR PLUGIN: https://woocommerce.com/products/product-vendors/SO LIKE I ASKED BEFORE DOES THIS WORK WITH WOOCOMERCE PRODUCT VENDOR PLUGIN, WHICH IS THE SECOND LINK ?I
Hello, @WDASUCCESS,
Ok. Got your point, sorry for my misunderstanding. Sorry to say that but we have not tested the particular plugin with our Theme officially so we are unable to suggest you on it, if you want to use it, you can try with the Theme at your own risk.
Regards, P-THEMES.
Warning: A non-numeric value encountered in /home/customer/www/virus-store.com/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 26
Warning: Division by zero in /home/customer/www/virus-store.com/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 26
whats happen
Hello, @Kareem_Youssef,
Please contact us via our support system with your site WP Admin and CPanel Login details so that we will check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, “Add a review” it is not displayed on the product pages? how to do? thank you so much
Hello, @azsdcv,
Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. http://prntscr.com/hb7fn9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Merci de votre aide !
You’re Welcome!!!
Hello. I had used theme on parked domain for testing and now wish to use it on a live domain. Can you deactivate one of my theme purchases please (currently registered at footballkits25) so I can use it?
Hello, @srm1503,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
