472 comments found.
I am disappointed, the link “Edit with Elementor” is hidden and all the changes have been disappeared in front of the client,
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Can you reply at #74269 on your helpcenter?
Hi there,
Thanks for writing in! Once we check we do see that your request has been responded to, so if you need any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Now that there is an option to use either WP Bakery or Elementor, it would be nice if WP Bakery would be changed from required to recommended so the notices stop loading for those who choose Elementor.
Hi there,
Thanks for writing in. Do note that the native import method comes with WPBakery, so when you run the import tool you will get WPBakery content, however, you can switch to Elementor and use it instead, all the same, shortcodes are included as well and you will be able to create your content using Elementor and our themes shortcodes.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Just updated the theme and I get this error when i try to login to admin
“Fatal error: Class ‘CurlyMikadofWidget’ not found in /home2/waihmu0ae7tk/public_html/wp-content/plugins/curly-business/modules/widgets/working-hours/working-hours.php on line 3”
Looks like the problem is Curly Business plugin
Hi there,
Could you please provide us with your website URL so we can check this?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Thank you. Checking your website we do see that you have not updated the Curly Business to 2.0.1. So please check this and update your plugin to the latest version.
Keep us updated on this.
Support
Mikado Portfolio part of
Qode Interactive
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I does not give me the option to update it. Is there a way to download a zip file and do the update manually?
I managed to solve the problem. I uploaded the plugin once again from the update file and it works now.
Hi there,
Glad to hear this is resolved! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Where do I add an image on the vertical split header, left side, on the first row? https://drive.google.com/file/d/1yHBOq1beJHaVUZOd2tKuLMBvlrThvXc1/view?usp=sharing
Hi there,
Thanks for writing in! To do that you can edit your Right Sliding Panel, the first element of the Right Sliding paner > Slide Content Item Settings.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Fixed it, Thanks!!!
Hi there,
Glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, This theme asks for high PHP Time Limits and PHP Max Input Vars… Any idea how i can make this work?
Hi there,
Thanks for writing in! You can check our recommendations for it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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On the homepage, how can we change this image https://curly.qodeinteractive.com/elementor/wp-content/uploads/2018/04/h1-parallax-1.jpg ? The background image is OK but prefer to host the image from our media library?
Same with https://curly.qodeinteractive.com/elementor/wp-content/uploads/2018/04/h1-parallax-2.jpg
Also viewing your theme on my 5K mac (27inch screen), you top banner does not fill the entire screen. See attachment. How do we fix that?
https://www.langdonhair.com.au/Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Done. Wasn’t easy to login and there were issues signing up with your website.
But for now, submitted https://helpcenter.qodeinteractive.com/hc/en-us/requests/71571
Hi again,
Please be patient, our agents’ usual response time is up to 24 hours on weekdays.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have the problem with my footer icons color (insta, fb etc…) on the homepage the color is right and its the good color but on the contact page its grey…. How modify it please ? website : www.milano-coiffure.fr
Thank you
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hola, segun veo en vuestras especificaciones vuestro tema incluye un booking para reservas. ¿es correcto? o es un modulo que hay que pagar aparte.
Hi there,
The Booked plugin comes bundled with our theme.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. How can I unregister the curly template, the problem is that there is another page on the domain where it was registered
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hello i send email
Hi again,
Please provide here the email address from which you sent it so we can find your message.
Support
Mikado Portfolio part of
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Hi there,
Your code has been deregistered.
Support
Mikado Portfolio part of
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hello can you please reply at # 68601 on your website for help thank you
Hi there,
Agent has been informed, your request will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hi i updated the theme and i spotted a msg asking me to install elementor. Is there is a new switch from bakery to elementor? Any issue for me to update the site in the future?
Hi there,
In the new update, we included Elementor compatibility. Now you can choose between Elementor and WPBakery as your page builder.
Support
Mikado Portfolio part of
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So for future updates, will u be continuing with wpbakery? Because my site is already built using wpbakery, if the future updates is for elementor, it will be diffcult for me to redo the pages again using elementor.
Hi again,
You can keep using WPBakery like you did until now, we will not exclude it.
Support
Mikado Portfolio part of
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thank u vm
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
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When I try to use the Team element, the photo is left. How can I modify this?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I registered my theme to the wrong URL. Can you help me reset it so I my register it to the correct URL? I register it to blacklabelbeauty.com and it should have been theblacklabelbeauty.com. I have put in a ticket but have not gotten any help. My theme is Mikado | Curly theme.
how do you get a refund?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you with this.
Support
Mikado Portfolio part of
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Hi there, my wpbakery plugin is still showing version 5.7. If I try to update it, it won’t work. It’s pre-bundled with this theme right? Thanks
Hi there,
You can check the procedure on how to update the theme and its plugins here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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so i have setup a client’s webshop with your curly theme. Allthough the theme is great, i got the strangest response of your support. My main product images on single product pages are compressed to make rectangular instead of the perfectly square images which i uploaded as featured image. So no cropping is done, purely squishing, which makes the products look really strange. Now i have asked your support to only tell me how to display featured images on product pages as square 1:1 and not rectangular and they tell me that it’s not possible within your theme? How is it ok for a theme to compress images to make them look wrong and to not be able to adjust them so product images appear correct?
Hi there,
Thanks for writing in! We do see that your request has been assigned and we would kindly ask you to continue the conversation with our support agent in order to investigate this on your end.
We do hope this will be resolved as soon as possible.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have one more question. The videos do not start directly, although I selected the auto-play option. I want the video to play directly when the page is opened on Youtube or the videos I uploaded.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I created a support request two days ago, I’m waiting for an answer. Can you help me? I’m sure there must be a very simple solution
Hi there,
Once we check we can see that your request has been handled, so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
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Hello everyone, I have a question. How will I update the image and text at the top of the About us and price pages. Elementor does not allow this. Good luck to everyone beautiful theme
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Import pre made sliders? Hey, i used your theme to build a new site and everything was great, until i migrated the site to another domain. Now the main slider has stopped working and lost all its content. Is there a way to import the sliders again that came with the theme? if so, how do i do it?
Hi there,
Thanks for writing in! Please read our article about it here
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hey thank you for your reply. However im on the hunt for a specific slider template that was included in the curly theme. the slider is called
“Hairstyle-Home”. how can i find this specific slider? this is the last step in my development so i would love a quick fix
Hi there,
We have provided you with the video tutorial. If you need assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Cart not showing up in menu, woocommerce installed and activated.
Hi there,
Thank you for reaching us!
Please check that the cart widget is present in Appearance > Widgets > Header Widget area. If you still need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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