7265 comments found.
3 years ago i purchased the gem theme now my support is expired. I have very less money to renew support again. can you tell me any solution so i renew support again and contact with support team? plz reply as soon as possible
Hi, please contact us via ur contact form at https://themeforest.net/user/codexthemes
Hi, How do I fix “gap” between green section and venue hire section on main page? there is white gap. polishclub.com.au
Hi, You need to set margin 0 in the top row settings (design option) or add this code to the custom CSS fled on the page to remove it globally: body .wpb_row { margin-bottom: 0; }
Thank You!!!
Oh my God, it’s a Great work
Thank you!
Which demos are compatible with the elementor?
Hi, all 400+ demos are available both for WPBakery and Elementor
When I try to install Business Multipurpose it doesn’t work correctly in Elementor, I tested it with a new theme, Digital Marketing and it worked perfectly. https://sdesignagencia.com.br/
Hi, not quite sure what do you mean. Can you please provide more details via our contact form at https://themeforest.net/user/codexthemes ? Thanx
Can I initiate your page preloader on a click event? I want to use the theme’s existing preloader when users submit a form, before the URL actually refreshes.
Hi there I have some pre-sales questions.
1) Does the theme have options for CSS/JS minification, and to disable unused elements/modules to improve page speed? 2) Is there an overview/documenttation of which image sizes are used where on the site?
Hi, thank you for your request
1. TheGem is compatible with all popular caching/minifying plugins. Concerning page speed you can check this guide with our recommendations https://codexthemes.ticksy.com/article/14309/
2. We have a very detailed online documentation https://codex-themes.com/thegem/documentation/. Yes, we can provide you the overview of image sizes used
Hi Thanks for the quick reply. Waht about the option to disable unused elements/modules? Are scripts loaded globally or only where needed ?
You don’t need to disable any unused elements, because only the scripts and styles are loading which are used on page (not globally)
Thanks
Last questions about galleries (in elementor version).
1) is there an option to randomly sort images in the galleries?
2) Can the galleries be used on post pages (with all syles and options you show in the demos)?
3) is it possible to have a gallery with filters ?
1. what exactly do you mean? 2. yes, sure 3. you can use portfolios for this
Some more facts:
1. TheGem includes 400+ fully pre-built multi-pages and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/ At the moment supported by WPBakery page builder, Elementor version of TheBlocks will be released very soon.
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license (USD 59) includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 45K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
with 1) I mean If the sorting of images in a gallery can be set to random/shuffel, So the order of images in the gallery grid is different each time the page is reloded.
Ok, I see. This option is not available. You set the order in the gallery element and this order is displayed.
Today I have purchased this theme. While installation of child theme, I found there are 4 zip files in child theme folder. Should I install all 4 themes? Or any one as required? Please guide me to finish this installation. Thanks
Hi, thank you for your purchase. If you are using WPBakery version of TheGem, please use TheGem_WPBakery_child.zip. If Elementor version – please use TheGem_Elementor_child.zip . Check https://codex-themes.com/thegem/documentation/#downloading-thegem – here you will find description of all child themes
Thanks for quick reply. I am using WP bakery version. but inside it, there are 4 zip files: TheGem_child_user_icons, TheGem_Coin_child, TheGem_CryptoCoin_child, TheGem_WPBakery_child… shall I install all 4?
Please use just TheGem_WPBakery_child
ok. Thanks… I have imported demo content, but it does not have portfolio pages… why it is so? Atleast one portfolio page should be there in demo content. isn’t it so?
This is strange, it should be there. Please contact our support at codexthemes.ticksy.com and our support team will check it. Please provide your URL
Please check https://livingbenefitcanada.com/ and click on project grid sub menu and then click on any of the project link… pages are not opening. Also I have seen in import options… there are no any page listed for this feature. So, for surely it is not there. But I am able to move to inner page from your demo version: https://codex-themes.com/thegem/starting_page/themes.php?page=business-03
Did you contact our support at codexthemes.ticksy.com? We need your access details to check what could be wrong
Yes. I did before few minutes only.
Hello, can be reset all my license ?
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
I can’t activate theme, it’s says code is invalid. I used theme for 3 months ago but i can’t use theme on my main site. Please help.
Hi, already replied
Thank you sir.
I’m waiting new response. Can we please be fast?
Hi, sorry for this delay. Resolved
how to make Image visible on Sparta Interior theme -“What We Do” section on mobile?
Hi, please share a screenshot which image do you mean and please tell us, which version are you using: WPBakery or Elementor?
Sent you screentshot on codexthemes.ticksy.com
Thank you
Demo data is not importing it is taking too much time but not completing.please check
Hi, please be so kind to provide your URL and admin access details via our support center at codexthemes.ticksy.com
My license isn’t working. It is saying my purchase code isn’t valid.
Hi, please check now, should be working
Thank you. It is working now.
I need to know, if I buy your plan, Can I use templates on multiple domains or it is for one website only?
Hi, thank you for your request. May I correct you: we do not have any plans or subscriptions. The price is a one-time payment and grant the license with all updates for a lifetime. One regular license allows you to use TheGem on one development and one final production website.
More facts about TheGem:
1. TheGem includes 400+ fully pre-built multi-pages and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/ At the moment supported by WPBakery page builder, Elementor version of TheBlocks will be released very soon.
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license (USD 59) includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 45K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
I’m using the theme for my website – https://spellastory.com/
However, the theme has heavy CSS which makes loading time longer and prevents me from optimising it for Page Speed Insights.
Can anything be done about this?
Hi, we have got your mail and will reply asap. Meanwhile please check: https://codexthemes.ticksy.com/article/14309/
Thank you, will wait for it.
Where are the lightbox options located? I can’t seem to find them. I’m trying to turn off the photo caption at the bottom and the thumbnails option in top right. Thank you.
Hi, can you please provide a screenshot, what exactly do you try to turn off? Do you use TheGem Elementor or TheGem WPBakery?
Image Link – www.briankcrain.com/Downloads/Screen-Shot.jpg. Also I would like to add a color to the back/forward arrows like on the sliders.
So sorry, I forgot to let you know that I am on WP Bakery.
Hi, please provide a link to the page with this block.
I’m ok now. I just thought there was a setting for lightbox options in the Gem theme options.
Hello! I have a problem with activation my TheGem copies. We’ve moved domains a few times, maybe that is the problem.
My support is already expired, but I can’t get any updates due to activation errors.
Is is any chance to solve the problem?
Hi, it seems you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
is there a way to do a batch edit of product titles at once from disabled to using a background image?
no worries! I was able to figure it out by adding below to the css in customizer – .page-title-block { background-image: url(https://abc.jpg);!important; }
Please I want to buy theGem theme today but I have a few question as I’m new to all these..
How many site can I use the theme when I purchase it?
Hi, thank you for your request. One regular license allows you to use TheGem on one development and one final production website.
So if I try using my activation code on another website what will happen?
If you will use the same license on multiple final production websites, it will be recognized as license violation and your license will be blocked.
Ok. I understand. Thank you but one final question…
So anytime I need to build a new site, I will have to purchase theGem theme again and again for each different site I’m using?
Hi, yes. Please contact us via our contact form at https://themeforest.net/user/codexthemes for more details
the theme is not activated in any website of mine. please activate it
Hi, please provide your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes
Hi. I have the older version of GEM install which did not include the BLOCKS option. Is there any way to add BLOCKS now or if not, what steps do I need to take in order to get the BLOCKS function. Thanks in advance.
Hi, you need to update TheGem and all its plugins to the latest version and you will get a notification about Blocks, so you can install it
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