Hi venchito15! Did you fix your issue? Sorry but I think you changed the comment.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi talbarz, and thank you for you kindly words! Much appreciated!

Hi willder! Yes you can use both the Regenerate Thumbnail plugin (to delete WordPress native images), both use this option (for the Uncode Adaptive Images): https://undsgn.d.pr/hGX3M5

Hi! Once you have imported the font, in the Theme Options > Typography please create a font Family stack. Then in Theme Options > Customise assign this font in the General tab, you can then set the other font family option to inherit or assign this font. Let us know if this helps!

Hi Justifield! Can you please be a bit more specific? Do you have some example to understand?

Of course. Can i fx use labels like the ones with this plugin?: https://woocommerce.com/products/woocommerce-advanced-product-labels/

So what i want to show on the products is custom labels such as “Featured”, “New” or custom text such as “Limited”, but the labels has to be visible through the Uncode ‘Posts’ element in Wpbakery.

Hope this makes sense.

Hi Justifield! Without a link to your site it’s not possible to tell you the reasons, probably they are not compatible each other. I saw other users with similar plugin but I don’t know the plugin name. Anyway, when using extra plugins try to to activate the Theme Options > Extra > WooCommerce > Enable Hooks.

Hi clementuk! We are sorry but these are not actually options, in fact we never show in all our demos.
To align the logo to the center you can use this code:

@media (max-width: 959px){
.menu-container .logo-container {
    text-align: center;
}
}

And you can use this to move the burger menu:

.mmb-container {
    left: 0;
    right: auto;
}

The last request about the search icon will come with the upcoming update.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Okay thanks, both worked. Appreciate the help! Can the search icon be added via CSS? FYI, the theme option ‘Cart Icon Menu Bar Device’ doesn’t work. It’s off but still shows. I used CSS to hide it though!

Hi clementuk! No we are sorry but this cannot be added with few CSS codes, you need to wait the next update. We don’t have any report about the “Cart Icon Menu Bar Device”, so in case open a ticket so we can check your installation.

Hi AndreaCasciu! For what I can see the problem are not the thumbnails, but the server that is incredibly slow to generate the HTML and server the page. As you can see it stays 13 seconds to serve the document: https://undsgn.d.pr/47qczO
I think that a cache plugin can help you with this, and they are not invasive, maybe it would be more fair to say that today they are a standard on WordPress websites, here you can find our suggestions (you can also check the free Breeze): https://support.undsgn.com/hc/articles/115004168269

Thank you for your prompt reply and suggestions! Yes I’m aware of the slow server and going to implement it very soon. Kudos for your work and have a great time.

Thank you for the confirmation!

Hi NatasaCy and thank you for interest! We are sorry but this is not an option.

it keeps showing up in the background of my nav and logo.

Hi niksoftware! You can follow this article which refers to the Not transparent menu, but here you can find all the options you can inversely apply: https://support.undsgn.com/hc/en-us/articles/213459689
Please note that this wall is not for support. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi niksoftware! Please follow instructions here and remember to clear any kind of cache after the update (browser, server, possible extra services): https://support.undsgn.com/hc/en-us/articles/360011829858
Then, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

perfect! it worked!

Thank you for the confirmation!

Hi skjelbred! This probably happens since you have used the theme too many times out of the Envato copyright Terms. In fact, when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, please contact us privately so we can check what happens (please include the Purchase Code) in the email: https://themeforest.net/user/undsgn

No reply. Please reply ASAP. We cant start buying more lisences for the same site…

Sincerely we replied exactly 7 minutes after you message, please check your Spam or InBox or send the message again: https://undsgn.d.pr/TgFIc3

Hi robertathestore! 1. Probably in the settings of this plugin you need to allocate a different container setting. Not easy without having an installation with this plugin ready to check, in case, if they have access to your installation you can ask them to suggest the correct selector for the product loops.
In a few words, you need to know what class has the DIV that the plugin looks for and what JS event it triggers when it filters the products. Once you know those things I guess I’ll be able to help you to make the plugin you prefer compatible with our kinds of layout. For instance, YITH plugin only needs you set this class https://undsgn.d.pr/LTcZMi and add this JS for products displayed with Isotope:

 $(document).on('yith-wcan-ajax-filtered',function(){
      UNCODE.isotopeLayout();
  });

2. No sorry never saw this in so many installation, if this is a native issue of Uncode probably here you should see thousand of similar reports (by the way basically each user use the search). Try to disable extra plugins or open a ticket so we can inspect what the problem is.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi blakejnolan! We are next to release a very big update, there will be new wireframes (related to the new features), new pages (to show the new features), but not new demos (intended as the homepages).

Thank you! What is the anticipated release date? Can I get an advanced copy (beta version)?

Hi blakejnolan! We are sorry but we are in the last moments of the Beta testing, in case you can follow this for the next update: https://support.undsgn.com/hc/en-us/articles/214025409

Hi Adversoup! We are sorry but there are pirated copies of the popular themes sold inclusive of Purchase Code (and obviously not with username), so as for ThemeForest Terms only the user who bought the theme is elegible to ask for support. Anyway, this is something that require you modify the core files of the theme, ex: https://themeforest.net/comments/24176834

Thank you for the fast reply. I will check the link you provided, hopefully will resolve the issue..

Thank you for the confirmation!

Hi Sara_Feuerstein! We are sorry but the only problem you can have if you updated the theme and plugins (and you are not using extra plugins), is related to the cache. It’s now more than a month since the WordPress 5.5 update has been published and I can assure you with 100% certainty, after I have seen hundreds of installations and users confirming that the update solves all the problems. Note that it is not a matter of restarting the server, but of clearing the cache and possible extra services like Cloudflare.

PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi everythingistaken! Categories are for Posts, for other CPT you should use Taxonomies, please give it a check: https://undsgn.d.pr/H4Ja2t

Sorry! I mean I need create a Secondary menu and add a Shortcode to Secondary menu (I have a shortcode for Jetpack share bottoms) / Or add a shortcode as CallToActionMenu

Not sure what kind of shortcodes you need to add to the Secondary Menu, but here you can find info how to activate these extra menus on your installation: https://support.undsgn.com/hc/en-us/articles/213457169

If you refer to a code modification you can find info here, how to replicate the menu in your Child Theme: https://themeforest.net/comments/24176834
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi will_telford! If you have this message is probably because you have used the Purchase Code on too many domains, anyway, we can have a check and help. As suggested by the error message please send an email from the form you find in this page and include the Purchase Code: https://themeforest.net/user/undsgn

Thanks for answer! Can you recommend any other solution for these purposes that is compatible with your theme?

I’m sorry but I can’t be more precise, I’ve seen every kind of membership plugin used on Uncode in the last years, but since it’s not a feature we promote, it’s the user’s job to follow the details, and the requests and support were not linked to them. I suggest you to try your setup first with the default theme and then switch to Uncode, in order to check the setup functionality.

PS: If it can help you you can try asking other users in the Facebook group, maybe reading someone who has used it https://www.facebook.com/groups/uncode

Hi CZARPerformance! I’m sorry but it’s not really possible to understand what you’re talking about without reference URLs, of course all plugins are tested on the default themes, so probably there are some CSS of the theme that goes against it.