407 comments found.
We fully can recommend ThemeREX as theme developer. The support is excellent!
Thank you so much for your feedback! We are so happy you enjoy the theme and our customer service!
Have a nice day!
I have a pre-order question: The template include some plugin for file managment?
Hello,
Thank you for your interest in our theme!
The theme includes BuddyDrive plugin that allows you to share files and folders among site users. For more details, you can read the official BuddyDrive documentation at https://wordpress.org/plugins/buddydrive/.
Regards.
is there a way to add icons to submenu ?
Hello,
Thank you for choosing our theme!
Sure. It is possible to add icons to the submenu. Just submit a support ticket at https://themerex.net/support/ with the respective request, and Our Tech Support Team will be glad to provide detailed instructions on how to do that.
Regards.
having issue anytime i try to post anything i log out and it wont let me log back in
TICKET #23882
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/23882
Regards.
We would like to use your theme for an Intranet of our client. The client is divided in three divisions.
Is there a rights management system to apply rights to different users (to show only content, that is available to this user group)? Is there a way to style the intranet for these three divisions in a different manner? Is there a way that after the user logged in the intranet of the specific division will be opened?
Hello,
Thank you for contacting us!
To implement the requested features to the theme additional plugins are required.
In case some extra stylesheets are needed, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi Does this theme support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is needed. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Hi folks, I have a pre-order question. I use the plugin WC-Order Barcodes (https://woocommerce.com/products/woocommerce-order-barcodes/) where the tracking does not work with my current intranet template. If I change to other template everything is OK. If I puchase your template and the plugin also does not work 100% with your template, is it possible to get a refund? Thx
Hello,
The plugin was not tested with the theme so we cannot guarantee its compatibility. You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features. Best Regards,Hi, this is no stylesheet problem, but anyway. I thought I could test it and if it doesn’t work 100%, you could refund me the amount, regardless of what you agreed – you certainly have the last word. So it would be a 50% chance that you have a new customer, but now the chance is 0% – sorry.
Hello,
As theme authors, we have to follow this refund policy in any case http://themeforest.net/page/customer_refund_policy.
WooCommerce is not included into the theme by default so it will still require some customization on adding the styles for it to work properly. You can purchase the theme and then order the customization service to make the plugin compatible with the theme.
Best Regards,Hi there,
Can we see a demo of the voting system? the front end possibilities and the backend also?
Thanks,
Hello,
This functionality is added into the theme with the help of the WP Quiz Pro plugin. Please check this link for more info http://alliance.themerex.net/doc/#quizes.
Best Regards,Hi there,
I have tried reaching you twice already for a refund on your support page and still haven’t had an answer. an you get back to me please.
Thanks,
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Hi there,
Pre sale question..
We have about 50 employees and we’re looking to provide each one of them stats? are we able to do that? so when employee 1 login he or she will see the stats and performance that we upload each month?
Thank you
Hello,
Unfortunately, this functionality is not included into the theme by default. It can be added into the theme with the help of some extra plugins https://mekshq.com/wordpress-plugins-for-statistics/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hello pre-sale question: I want to use this as an intranet and need the whole site behind a login page, how is this achievable with this theme?
Hello,
Thank you for your interest in our theme!
It is possible to achive by means of some extra plugins https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hi – I have a couple of pre-sales question: - Does this theme have the option to add font style besides Google fonts? - we need to have user download statistics (e.g. who downloads which files and how often they’re downloaded) – is this feature available?
Thanks!
Hello,
Thank you for your interest in our theme!
Sure, it is possible to install custom fonts into the theme http://prntscr.com/tla62f
The download statistics functionality can be added into the theme with the help of some extra plugins or customization. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,my friend, is it possible to change the style of the menu? to a submenu below the main menu and not to the side?
Hello,
Thank you for your interest in our theme!
Sure, it is possible to have the menu at the top header, not the sidebar, like this https://www.screencast.com/t/nIwaI6yY3JU
Best Regards,Greetings, I want to send you a Ticket but when I click on “Submit Ticket”, show me:
License key is not valid! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
But I check the code and It´s Ok What its happening? Thanks
Hello,
Please make sure there are no extra blank spaces when copy-pasting the code into the field.
If the issue still persists, please submit the ticket into ‘Pre-Sales’ category specifying the Purchase code in the ticket body. It will be redirected to support department.
Best Regards,Hello, I don’t found how to activate private access (only for log users) Thank you best regards
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi, Is this theme compatible with any plugin login? Thanks
Hello,
Thank you for your interest in our theme!
You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Thank you for your reply.Also can I integrate data sources from google(dashboard)?
Hello,
There are Google Tags Manager code or Google Analitics code and Google Remarketing code options in the admin dashboard where you can add the code to easy manage analitics, re-marketing and many other Google tags http://alliance.themerex.net/doc/images/to-service.png.
Best Regards,Hi, we are using your theme as intranet solution. I don’t want to renew the support but I want to ask for a customizing. Is that possible without renewing the support?
Thx Andreas
Hello Andreas,
Sure, please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for more info.
Best Regards,Hello, I have a few pre-sales questions that I’d like to discuss with someone in regards to the Alliance intranet theme. Is there an email I should use to contact someone with the questions I have?
Hello,
Thank you for your interest in our theme!
Sure, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/. We will be happy to answer your questions and queries!
Best Regards,Hello, are the dashboard graphics fully customizable? how does this graphics work? can I create something to appear in the graphics?
Hello,
Thank you for your interest in our theme!
To create Fiscal Year End , we use “Islands graph shortcode” http://prntscr.com/s79bei. Islands shortcode provides easy and intuitive interface allowing to build graphs http://prntscr.com/s79c00. If you click on any item you will see this interface http://prntscr.com/s79cbr. The Alliance Statistics block is created with the Graph shortcode http://prntscr.com/s79cqe.
Best Regards,Thanks for reply.
can I change the sources of this data? can I build a chart from data in a form?
Hello,
There are several chart shortcodes you can select in WPBakery http://prntscr.com/s7uihb.
Best Regards,is it possible for the user to see this information after logging in?
Hello,
The login page can be created by means of extra plugins. Please check this link for more info https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Could you provide demo access?
I think we can figure something out for you, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Hi, i have problems to translate “hours”, “minutes”,... for the Countdown (sc_countdown). It seems to be hardcoded in flipclock.js on line 2113. Pleas have a look. thx Oskar
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team. Best Regards,hi it seems that many people are asking for demo users and you keep ignoring this fact. we are sure that your sales will double if you give people to try the platform as demo users. unfortunatlythe documentations you are providing is not the same as letting custommers to try with demo users and test what they want. how can we see the private messaging, file sharing and social media and project managment in function? are there videos or more screen shots? we really want the platform but it is impossible to decide before checking these features
Hello,
Thank you for your interest in our theme!
Sure, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/ to get help on this matter.
Best Regards,
