416 comments found.
Hello, thanks for this great theme. I want to know if it is fully compatible with Wordpress 5.7 or a compatibility update is planned. Thank you!
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents. Can that be in your theme?
Hello,
Thank you for contacting us!
File storage feature and the Documentation section is implemented with BuddyDrive plugin which allows the users to upload the files. There are different user roles – each user can upload/manage their own files and to set different privacy preferences for each file: http://prntscr.com/zz1cmg However, view only option is not available, this requires using another plugin. We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together.
Regards.
Support
Themerex Portfolio
Website
1. If I have multiple locations for my company.. for example 30 locations across the world. I want one of these set up for each location.
Something like: CompanyName.com/Berlin CompanyName.com/NewYork
Is it possible to achieve this without installing the theme 25x and creating 25 different installations?
2. Is it possible to make this fully public if needed? So if anyone goes to companyname.com/berlin they see all the information?
Hello,
Thank you for your interest in our theme!
Please feel free to use Wordpress Multisite to create 25 installations in subdomains: https://wordpress.org/support/article/create-a-network/ The website can be fully public.
Regards.
Support
Themerex Portfolio
Website
any demo session
Hello,
Thank you for your interest in our theme!
You may use option “Presales Question” at https://themerex.net/support/ Our Team will be happy to assist with your request.
Regards.
Support
Themerex Portfolio
Website
Is it a bag? In mobile view, pages automatically move up to top of the page when anywhere users swipe.
Hello,
Thank you for contacting us!
The issue is not replicated on our end. Please clear the cache and cookies in your browser. If the issue persists, could you please specify the device and browser you use?
Thank you.
Support
Themerex Portfolio
Website
Thank you for your reply.
I tried again, but it still occurred.
In addition, I noticed that on my website, TOC menu doesn’t work in iOS and Mac.
If i check in Chrome in Windows10, it work normally.
Only on iOS and Mac ( Chrome, Safari) , it doesn’t work. I can confirm working on these devices that your demo work.
Note Device&OS: iPhone 12 Pro Max / iOS 14.3, iMac / Big Sur 11.1
Theme Options Table of Contents (TOC) position: Fixed / Float ( I tried both settings) Add “Home” : No Add “To Top”: Yes
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hi Themerex team,
This is very nice well designed, I have got this theme from element.Envato by ThemeForest.
The only thing is I am facing trouble with the Essential Grid plugin, it has a JS bug, which is not allowing me to connect the plugin. In Essential grid settings, all the options except naming are disabled. I would highly appreciate your support.
Regards, Arti
Hello Arti,
Thank you for choosing our theme!
To avoid any issues, Essential Grid and all the bundled plugins should be updated. If you download the theme from Envato Elements, Our Tech support team can send the latest version of the plugins whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body. We will help you as soon as possible.
Regards.
Support
Themerex Portfolio
Website
Hi Christine,
Thank you so much for your reply. I really appreciate that. I have already sent the presales ticket yesterday but haven’t heard back yet. Hope I’ll get the response soon.
Thank you, Arti
Arti,
You are welcome. Could you please provide your ticket link or ID?
Thanks.
Support
Themerex Portfolio
Website
Hi, Do you have option for drop down menu not just slide out?
I sent a quote request for you guys to add that option on the menu. Thank you 
Hello,
Thank you for contacting us!
Our developer has already provided the detailed information to your email. Please check it.
Regards.
Support
Themerex Portfolio
Website
Hi, I have some pre-sale questions:
- Can we create a landing page for people who want to find out more information before registering?
- We only want this platform in order to share with our clients some documents. So we don’t need any other functions like “Members, Events, Projects etc.”, just Documents. Can we disable those functions?
- Can we as admins share a specific document to a specific user? Because those documents are sometimes personal.
- Can we change the dashboard? Our project is for our clients not employees.
Thank you and I’m looking forward for your answers.
Hello,
Thank you for your interest in our theme!
1) You may set any page as Frontpage.
2) All the pages and page elements you do not need can be removed.
3) The theme includes BuddyDrive plugin for Buddypress for sharing documents. It allows different permissions for users:
Owner only (private)
Password protected content/
Owner and friends
Owner and specified groups
Owner and specified members
Public sharing (everybody)
4) Dashboard pages are fully customizable with WPBakery Visual page builder. Please feel free to use it for this purpose.
Regards.
Support
Themerex Portfolio
Website
Thank you! I just bought it so I hope everything will work as planned
Great! Thank you so much for the purchase! It was a real pleasure for me to help you.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/. Our Tech support team will be happy to assist you.
Have a great day!
Support
Themerex Portfolio
Website
Can you lock down areas of this theme, so for instance if you want Group A to have access to Courses A,B and C only. Group B can’t see who is in Group A. They can’t access courses A,B and C? We are looking for an alternative to Facebook WorkPlace which is soon charging per user per month you see
Hello,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
We fully can recommend ThemeREX as theme developer. The support is excellent!
Thank you so much for your feedback! We are so happy you enjoy the theme and our customer service!
Have a nice day!
I have a pre-order question: The template include some plugin for file managment?
Hello,
Thank you for your interest in our theme!
The theme includes BuddyDrive plugin that allows you to share files and folders among site users. For more details, you can read the official BuddyDrive documentation at https://wordpress.org/plugins/buddydrive/.
Regards.
is there a way to add icons to submenu ?
Hello,
Thank you for choosing our theme!
Sure. It is possible to add icons to the submenu. Just submit a support ticket at https://themerex.net/support/ with the respective request, and Our Tech Support Team will be glad to provide detailed instructions on how to do that.
Regards.
having issue anytime i try to post anything i log out and it wont let me log back in
TICKET #23882
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/23882
Regards.
We would like to use your theme for an Intranet of our client. The client is divided in three divisions.
Is there a rights management system to apply rights to different users (to show only content, that is available to this user group)? Is there a way to style the intranet for these three divisions in a different manner? Is there a way that after the user logged in the intranet of the specific division will be opened?
Hello,
Thank you for contacting us!
To implement the requested features to the theme additional plugins are required.
In case some extra stylesheets are needed, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi Does this theme support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is needed. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Hi folks, I have a pre-order question. I use the plugin WC-Order Barcodes (https://woocommerce.com/products/woocommerce-order-barcodes/) where the tracking does not work with my current intranet template. If I change to other template everything is OK. If I puchase your template and the plugin also does not work 100% with your template, is it possible to get a refund? Thx
Hello,
The plugin was not tested with the theme so we cannot guarantee its compatibility. You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features. Best Regards,Hi, this is no stylesheet problem, but anyway. I thought I could test it and if it doesn’t work 100%, you could refund me the amount, regardless of what you agreed – you certainly have the last word. So it would be a 50% chance that you have a new customer, but now the chance is 0% – sorry.
Hello,
As theme authors, we have to follow this refund policy in any case http://themeforest.net/page/customer_refund_policy.
WooCommerce is not included into the theme by default so it will still require some customization on adding the styles for it to work properly. You can purchase the theme and then order the customization service to make the plugin compatible with the theme.
Best Regards,Hi there,
Can we see a demo of the voting system? the front end possibilities and the backend also?
Thanks,
Hello,
This functionality is added into the theme with the help of the WP Quiz Pro plugin. Please check this link for more info http://alliance.themerex.net/doc/#quizes.
Best Regards,Hi there,
I have tried reaching you twice already for a refund on your support page and still haven’t had an answer. an you get back to me please.
Thanks,
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Hi there,
Pre sale question..
We have about 50 employees and we’re looking to provide each one of them stats? are we able to do that? so when employee 1 login he or she will see the stats and performance that we upload each month?
Thank you
Hello,
Unfortunately, this functionality is not included into the theme by default. It can be added into the theme with the help of some extra plugins https://mekshq.com/wordpress-plugins-for-statistics/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hello pre-sale question: I want to use this as an intranet and need the whole site behind a login page, how is this achievable with this theme?
Hello,
Thank you for your interest in our theme!
It is possible to achive by means of some extra plugins https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hi – I have a couple of pre-sales question: - Does this theme have the option to add font style besides Google fonts? - we need to have user download statistics (e.g. who downloads which files and how often they’re downloaded) – is this feature available?
Thanks!
Hello,
Thank you for your interest in our theme!
Sure, it is possible to install custom fonts into the theme http://prntscr.com/tla62f
The download statistics functionality can be added into the theme with the help of some extra plugins or customization. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,
