3847 comments found.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
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Hi,
How to Hide or Delete Wrapper Row in Builder? I am searching but did not found. Please help me.
Best Regards,
Zin Min
Can you provide screen shot of element that you want to remove please?
May I get your email address? I will send an email with Screen Shot. Thank you.
Sure : contact@goodlayers[DOT]com
Is it free to add other payment options aside from stripe, PayPal, etc?
Hi,
First of all, Thanks for your interest
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Or if you are a coder and you know what you’re doing, you can add it by yourself.
But it will be free to do this?
I read this:
“Travel Tour comes with two types of online payment.
1. Paypal 2. Credit Card (Via Strip, Paymill and Authorized.net included in the theme for free!) 3. Other Payments by Third Party Developer(paid plugin and not free)”
I was wondering if will be free to add another payment option besides stripe, PayPal, etc?
Hi,
To hire a coder add other payment options you must pay a fees to do it so it doesn’t free.
If you’re able to do it, you don’t need pay anything.
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Hi. I have bought the theme. Could you tell me how can I translate the fields that appear in the search bar? The words “activity”, “destination”, etc.
Please check this out : https://goodlayers.ticksy.com/article/3812/
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, please explain “Please note that you can not use Woocommerce’s payments with tour booking” i have instamojo account with woocommerce plugin is it work? please confirm, i will buy once get confirmation?
Hi,
Unfortunately, it can’t work with woocommerce plugin so the payment gateway affiliate with woocommerce plugin not work in tour master plugin.
By the way, thank you for your interest .
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how does booking management work for site owner
Hi,
The tour master have an option to set tour author and tour staff, so you can divide role for the users you need, but I’m not sure if it’s your doubts or not.
By the way, thank you for your interest .
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Hi,
Pre-purchase question. Is it possible to apply discount only to adults and have a fixed price for children? in all tours demo the discount is applied to all the bill.
Thanks in advance.
Hi,
Unfortunately, it can’t done with our tour system, by the way, thank you for your interest.
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Hi,
Pre-purchase question. Is it possible to disable the existing payment options of Paypal and Credit cards and integrate a third-party gateway to accept payments for bookins?
Thanks in advance.
Hi,
First of all, thank you so much for your interest .
You can disable the existing payment options, but to implement new payment gateway pretty big work so you must consider to hiring a freelancer to do it for you instead.
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Hi, I want to change slug /tour-tag/ and /tour-destination/ how to do it ? after changing slug will they redirect to new links ?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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Hi Team,
Is there any option to enable/disable the online payment for deposit bookings?
Thanks in advance
Hi,
Unfortunately, we don’t have that kind of feature in our theme.
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Hello, I’ve bought your theme but the tours don’t appear in the demo ?
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Merci beaucoup pour votre réponse, j’ai du réinstaller plusieurs fois la démo pour avoir la liste des tours, je pense que c’est juste la capacité de téléchargement de mon serveur. Cordialement
Hi there,
I manage my updates via MainWP. The problem is, that I can see theme updates but not the plugin core updates. Could you improve this please? I can only see the plugin core updates when I manually log in and check under “Design -> Install Plugins”.
Would be awesome.
Hi,
Unfortunately, the plugins come with our theme not come from WordPress plugin library so the MainWP can’t get it, sorry about it.
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To answer multi-vendor you said, “We don’t have the exact function for this purpose. However, you can create a user as ‘tour author’ role so they can create, edit, remove their tours.
But the payment or any referral must be calculate and paid by admin manually.”
1) So, it’s possible for different authors to create their tours and receive receipts/notifications about their tours directly to their emails?
2) Can the receipts go to the 3 parties (“tour author/user”, “admin”, & “customer”) when tour is booked?
3) If 1 & 2 is possible, how can I set it up?
4) Will the enquiry form from the enquiry box be sent to the author or admin or both?
5) Is it possible to have automatic booking approval without manually approving the booking?
Hi,
First of all, thank you for your interest
1. The tour authors can create their tours but they can’t receive receipts/notifications about their tours directly to their emails, only the admin able to receive those.
2. The receipts only able to send to: admin and customers.
3. Unfortunately, it’s impossible.
4. The enquiry form will send to admin email.
5. It’s automatic booking approval, you can enable the approving if you like.
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2 years ago you said, ”- Our supporters could suggest some code to change the /tour/ to /trip/
- Currently “new booking” only goes to site administrator, btw, we’re about to update the theme to be able to send the copy of the email to anyone you want as well.”
1) So how come I can’t send a copy of the email to the tour authors?
2) Isn’t that feature suppose to be implemented by now?
Hi,
1. At the moment, this feature still not available, sorry about that.
2. If it’s available by now, we’re surely announcement for you from the first replied about it.
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Thanks for the response.
1) Are you working towards establishing a multivendor system in the future?
2) If so, how long will it take?
Hi,
Unfortunately, we don’t have plan for it. It’s big work so you must consider to hiring a freelancer to do it for you.
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Hello sir,
I purchase https://demo.goodlayers.com/traveltour/main4/ this theme. I design the this website on test domain – http://pusulatur.oxit.website/
when I host on real domain , website dont work very well this is main domain http://www.pusulatur.com.tr/
My problem is main content now show after change hosting, please help me .
Sample test domain and works good : http://pusulatur.oxit.website/umre-turlari/ Sample main domain and dont works content. http://www.pusulatur.com.tr/umre-turlari/
other hosting – same problem – http://pusula2.oxitbilisim.com/umre-turlari/
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
We’re handling the tickets right now and we will handle it too.
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Hi, I have the theme version 4.2.3 and WordPress 5.5.1 and, now I can’t switch the editor from visual to text when I’m using the text box
Hi,
We’re under checking it now, please patience with us and we will release an update to fix it soon.
So sorry for the inconvenience.
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Hello,
I have found some bugs in the new update that need to be fixed. The bugs I have encountered are as follows:
1. I added new tour dates in “DATE & PRICE” tab in Tour Settings but last couple of dates are now showing up in the booking bar for selection. I have confirmed that these dates are also missing from “tourmaster-tour-date-avail” field in the Custom Fields section. The “tourmaster-tour-date” field contains all of the dates but “tourmaster-tour-date-avail” does not and that matches the dates I am seeing in the booking bar. If I manually update “tourmaster-tour-date-avail” in Custom Fields and save the tour, the field resets back to missing dates. For example, if I add DateA, DateB, DateC, and DateD under “DATE & PRICE” tab in Tour Settings, DateD is missing from the booking bar. When I check under Custom Fields, “tourmaster-tour-date” contains DateA, DateB, DateC, and DateD but “tourmaster-tour-date-avail” only contains DateA, DateB, and DateC. If I manually enter DateD in “tourmaster-tour-date-avail” and save the page, the changes do not take affect and DateD is again not in “tourmaster-tour-date-avail” field.
2. When using elements such as “Text Box”, “Tab”, etc. in the page builder that have “Visual” and “Text” options for editing mode, I am unable to switch to “Text” mode. Clicking on the “Text” tab does nothing and does not switch to the “Text” editing mode.
These are the only bugs I have encountered so far and there may be more that I might encounter as I am testing the update. I will let you know as I find them. These bugs need to be fixed as soon as possible because they are critical to the booking system.
Thank you, -Saurav
Hi,
Could you provide your wp-admin account and the url where the problem occurs back via goodlayers profile page so we can check this out ?
https://themeforest.net/user/goodlayersRegards,
Hi,
I have sent you a message via goodlayers profile page. Please let me know if you have any issues logging into the website.
Thank you, -Saurav
Got it. I will forward to the dev to check on this.
Thanks!
Hi, can i add more payment option like Midtrans
because Midtrans already in woocomerce
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Well, you update Today, why not update payment via Woocomerce?
We don’t have plan for that. The update was some minor bug fixes
How can we have access to your tour templates (the same you import on the videos). Is there a way ?
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have a few pre-sale questions. 1. we use price per person, in a double room. So, every time a single person books a trip, we need the single supplement to be added automatically. Can the booking system do that (for triple rooms as well)? Do you have any instruction how to it?
2. Is it possible to import saved templates for example: saved Template from Hiking Website to Main Demo V4.
3. Does the theme support multicurrency? if not. Is there any plugin that makes this possible.
Thanks
Hi,
First of all, thank you for your interest .
1. We have single discount option with variable in room type so I guess it’s possible. But I don’t think it’s possible with triple rooms.
2. Yes, it’s possible to do.
3. Unfortunately, our theme don’t support it and I don’t think there are any plugins support for it because it’s specific in specific tour master system plugin.
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Hi. Thanks. I watch a lot of goodlayers travel tour videos to see if this plugin/theme is the right for me but i couldn’t find solution to my main use like my first and second quation. Can you please tell me if i can find some solution to my quations. where can i find. them. I want to se before i buy it.
https://www.youtube.com/watch?v=fqcdMzTjvrE&list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73&index=15// Yonatan
Hi,
Sorry for the late reply.
1. May you can have some idea how it work by my additional video: https://www.youtube.com/watch?v=obQagPhRQl8 .
2. You can see the option to import / export the template: https://photos.app.goo.gl/j2CPNiKf1EuiCMXTA .
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Hi. Its theme is very good. But I have to tell you that the CHANGELOG information management for this topic are very confusing and difficult to deal with numerous links. Is it possible to order this better? Think of a solution. It’s just a suggestion, thank you.
Thanks and sorry for being confused. We had to manage it this way because there’re some modified plugins included in the changelog and we must put it in the different urls.
