414 comments found.
Hi, does this have support for Dokan?
Hi Lawlicon,
Our theme doesn’t support Dokan now.
Sincerely
Guys, please… https://thimpress.com/knowledge-base/outdated-template-fix/
Waited weeks for this now. You state you update it within hours.
This attention message is all over the place. Quiet annoying. Please fix ASAP 
Hi mtrolle,
We are working on the theme and will release the new version soon. Please wait.
Sincerely
There is an issue in slider when RTL activated it shows shortcodes instead of slider.
this is the first time i try RTL
Hi dzigital,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
There is a new update of LearnPress. You may need to update your theme (Ivy School) to avoid outdated template files.
Hi dzigital,
We’ll have a theme update soon to address this issue. Thanks for your message.
Sincerely
Pre-Sale Question
1. I would love to buy this theme but I don’t want my client to know anything about the theme I am providing. Is it possible to remove/rename all references to your theme name/branding (including css class names, folder names, Wordpress Admin menu labels etc.) and would that be part of the 6 months support you provide.
OR
2. Do you also offer a white label theme?
Thanks.
Hi romiltheromeo,
No, we don’t offer a white label theme. If you remove/rename our theme, the theme will not work as designed.
Sincerely
I have one open tickets #608278
Hi karlosfernandez,
We have replied to your topic on our forum. Please check it.
Sincerely
is it possible to disable course reviews?
Hi acmsoft,
Yes. Please go to the Ivy forum: https://thimpress.com/forums/forum/ivy-school/ and create your topic, we will help you to do that.
Sincerely
another example from eduma: http://www.ansonika.com/udema/courses-grid.html
Hi acmsoft,
No. That filter is only available in Eduma theme.
Sincerely
I intend to use the theme to only sell courses that are taken offline. is this possible? What is the best demo for this purpose? Thank you!
Hi acmsoft,
I think you should use our Kinder Garten theme, you can find it here: https://kindergarten.thimpress.com/
Sincerely
I have one open tickets #608069
Hi karlosfernandez,
We have replied to your topic on our forum. Please check it out.
Sincerely
Hello, any upcoming updates for the theme ?
Hi dzigital,
We don’t have a plan to update our theme now.
Do you have any problem when using our theme? You can send us an email to support@thimpress.com, we will try to help you.
Sincerely
I have three open tickets
one from six days ago # 602237
another from three days ago # 603479 # 603481
and another one from a day ago # 604213 #604122
They do not give any answers, what terrible support they offer.
Hi karlosfernandez,
We have replied to your tickets on our forum. Please check your tickets.
Sincerely
Thanks for the answer, but the answer given is incomplete, I appreciate in the answer give all the information to fix the problem.
I have one open tickets #605196
Hi karlosfernandez,
We have replied to your tickets on our forum. Please check your tickets.
Sincerely
They do not give the complete information to solve the problems.
I have one open tickets ##605491
Hello, I am increasingly disappointed to buy this template.
I did not want to give access to wp-admin, because I wanted them to tell me how to solve the problems without help and not for you to solve them.
Yesterday I decided to give access to the wp-admin, and today with surprise I observed that they deleted information that I had modified on the site.
1. deleted the images from the slider. 2. deleted contact details. 3. You cannot see the events on the main page. 4. They don’t give me directions to add social media buttons at the bottom of the page. 5. They do not tell me how to align the login buttons and search at the top of the page. 5. They don’t tell me how to add the separators in the “Open Day 2018” section, in the middle of the numbers. 6. They took away the information that appeared in “WHY CHOOSE US”. 6. They did not add and do not tell me how I can add the separators in the section where the following text appears “24 HOURS ”, the separators should appear on each side of that text.
I need you to tell me how to fix these problems, I want to know what I need to modify to fix them.
I have one open tickets #605757
the support does not help me to solve all the problems, and generates more problems, such as deleting sections or information that was already loaded. I have one open tickets #605783
Hi karlosfernandez,
We have replied to your tickets on our forum. Please check your tickets.
Sincerely
Dear Sir,
I have contact Andie (Market) at Envato about my Purchase Code, but he suggests me to check at ThimPress.
This is his message:-
Hi Prach, Thanks for touching base with us. My name is Andie from Envato Customer Success Team. As I checked, I can confirm that your purchase code is valid. I found similar reports from the comments and here’s their response. If you’re still getting an error, please email them at support@thimpress.com so they can have it checked. I hope this information helps. If you have any other questions, feel free to get back in touch.
Warm regards, Andie
I have send and attached License Certificate & Purchase Code files below to your Email support@thimpress.com for check License Certificate & Purchase Code files (.txt) License Certificate & Purchase Code files (.PDF)
Best regards, Prach Konphet
Hi prach_kp,
I see that you have submitted your Ivy purchase code on our forum.
So what is your issue?
Sincerely
Dear ThimPress,
Thank you for you quickly reply.
I already have Purchase Code checked at ThimPress Forum
Thank you Prach Konphet
Hi, i am trying to import the DEMO DATA but the process said, ’’the demo data doesn’t exist anymore.” Can you please send us the demo data? the file /var/www/html/iteachnew/wp-content/plugins/ivy-demo-data/data/demos/demo-elementor/demo-03/theme_options.dat doesn’t seem to be found when i click the import demo and then install.
Here is my ticket : https://prnt.sc/ubf2ku https://prnt.sc/ubf33oHi jonnypace86,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Ivy forum: https://thimpress.com/forums/forum/ivy-school/ and create your topic.
We will check all your issues.
Sincerely
Unable to delete/hide “Apply now” button in topbar and the same issue with “Account” button. I tried to find a solution on the forum, but my purchase code does not work… So far the worst template I’ve seen. Please help Thanks
Hi 1TakeIT,
Please go to Dashboard => Appearance => Widgets => Remove content in Menu right. If the problem is still not fixed, please send us an email to support@thimpress.com and tell us about you issues. We will try our best to help you.
Sincerely
is learnpress api available
Hi DServPro,
No, LearnPress doesn’t provide API.
Sincerely
Do you have Zoom Meeting Integration to Events and Courses??
Thanks,
Hi simonsitto999,
No, we don’t have that feature.
Sincerely
hi, https://catbim.com.do/ the web does not load, and when I deactivate the BuilderPress plugin it loads but with errors
Hi
Please create a ticket on our forums support, we will check it for you
Hi!
After the recent Ivy Press update, there were a few items that had issues with updating. The main issue is that none of my course pages will load. The page is in the process of loading but gets stuck only showing the loading icon. I tried to renew my support but envato won’t allow me. Please help!
Hi
Please create a ticket on our forums support, we will check it for you
Hi, I buy Ivy School Theme, I create an account in ThimPress but when I want validate my purchase code an error come out saying that my code is not correct. Please help me
Hi,
Your support license has expired. Please renew your support license to get best support service.
Your purchase code has expired, so you can not create a topic in the forum.
Sincerely
Hi, that It Is imposible because I bought the theme today. How can expire if I have not used at all.
Hi wwino,
Please check your purchase code and submit again. If your purchase code is still invalid, please send us an email to support@thimpress.com.
Sincerely
