554 comments found.
I have been using this theme for a while now however there is a massive bug in the Galleries and I am not getting the help I need to fix it. Just reinstalled the theme update, all plugins have been turned off/on etc. The problem is when you click a link or an image in the Gallery page it just goes to a grey screen with the arrows and the x at the bottom. The page become unresponsive and reloading it does not work. Can I please have an answer on how to fix this. Thanks. LISA
Hello Lisa! Yes, you will get a response from our support team in the ticket. All the requests are handled via the ticket system only.
I bought the template, and tried to install one of the following MULTILINGUAL plugins
Multilanguage by BestWebSoft WPGlobus
But when I create a page and use the GT3 Page Builder plugin it doesn’t give me the possibility to insert the different texts for each language.
Is there an explanation? Or is this last plugin not MULTILINGUAL enabled? And for this will I have to use the tools that wordpress offers me?
Hello! Please submit all support requests via a ticket system and our team will assist you
hello I read that the template has the ability to activate a photo gallery with password access.
1) can you do the same thing with a video gallery too? 2) is it possible to create multiple galleries (videos or photos) with password? 3) how does access work? Does the user have to register as a simple user or do I have to give a password after a visitor request?
Hello! We use the native password protected pages functionally. You simply set the password for the page with the gallery and provide your customer with the password. It’s very easy.
Hello, I’ve been using the Background Image/Video template for a while without issue. Just recently it seems that background videos have stopped autoplaying. I’ve seen other sites where their video does not have this issue. Has there been an update recently that may have affected the background video autoplay functionality? Seems like this is just a setting adjustment that I’m overlooking. My website is www.askstudio.com. Thanks for the help.
Hello! We don’t see that you’ve purchase this theme
I did not personally purchase it. A colleague in our organization did. We’re trying the track down the purchase number now. Our website is www.askstudio.com, which you’ll see is the soho theme.
Please submit a support request and we will check it.
Hi,
I have an up to date web project (WP/theme/plugins) working fine but when I edit any page on it, the body background color becomes transparent and it appears the image I am using in the landing page style homepage.
Do you have any idea why is this happening?
I know I have no support service at the moment but this is so strange considering I have everything updated and working fine…
I would appreciate some help form you.
Thanks in advace
Hello! The support is provided via a ticket system only. Thanks
Could you tell me which is the last version of the theme please?
The most recent is 2.7.6
The version available in the download button is the 2.7.5
Could you check that please?
Thanks
Then the version 2.7.6 is available via auto-update. Sometimes we allow the users get the most recent version via auto-update option to get the updates faster.
I hesitate between Soho and Oyster theme. Would like to know if, in Soho theme, have a possibility to display the main navigation menu at the top of the Homepage Striped Default page (as it looks like in the Oyster Homepage vertical striped version) Is it easy to set up? Then I will decide wich theme I will buy… Thanks! Gilles.
Sorry can you answer me about the possibility to display, in the Home Page Striped Default, the top bar with the navigation menu / logo ? Would be easy to set up? Thanks in advance. Gilles.
I had to reinstall my Wordpress website. I also reinstalled the SOHO theme that I had bought. It says that it is not activated but when I ask why that is, I am being asked to pay 19,88 in order to reinstall it. This is a shakedown.
Hello! Please provide a support ticket ID where you were asked to pay for the purchase code activation. That’s the first time we hear about it
Hi, It was 32734..
—— ##- Please type your reply above this line -## Your request (32734) has been updated. To add additional comments, reply to this email.
Mike Tailor (WordPress Themes & Plugins Help Center) Sep 10, 2020, 12:04 PM GMT+3
Hello! Thank you for contacting us. Your support package expired on March 1, 2016. To get further assistance you have to renew it in your account on Themeforest.
WordPress Themes & Plugins Support Team
#
David Sep 10, 2020, 11:51 AM GMT+3
I need to reinstall my website but I cannot validate the code..
This email is a service from WordPress Themes & Plugins Help Center.
Hello! Please read this for obtaining information https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi! presale question: For the stripped pages default (Stripped-2), with 3 images to display, is there a recommended image size? will the choosen images will be automatically cropped? Thanks! Gilles.
Gilles! We recommend uploading the specific image size to better fit the stripe.
Thanks. One more question: is it possible to have the “Striped Colored” page, with images background as it looks with the Dafault Striped page ?
Yes, it is possible.
That is great! I buy it! Is it possible to benefit any any coupon or discount? Gilles.
Unfortunately there is no discount for this theme
Hello this Theme has great potential but I am noticing errors throughout its development. I hope it is not the way you guys do business. Support is not punctual after submitting support ticket. There is a 12 to 24 hours window for any help. Why is that?
Why won’t you guys help? And why is it that there is so many errors throughout blog pages, and post pages etc… I would be reluctant to purchase this theme, even though it is a very nice theme with wonderful potential.
I am ready to give this theme a one star rating because you guys won’t get back to me, obviously your customers’ time is less important than your support departments time.
NEW Error: GT3 Page Builder, Included with SOHO Theme Not Working at all.
Correction: GT3 Page Builder does not work with Blog Page Template, or Post Pages, only works with static pages (DEFAULT TEMPLATE, Full Page Slider Etc..). Does not
It seems like ENVATO & Theme Forest have Hooked up with GT3 Themes because they are an elite Author. And because of Pandemic, they are probably sticking it to everyone and not able to provide adequate support. I would think twice about using anything from GT3 Themes at this time. I am sure they will improve but now is definitely not the time.
Solved myself. Be prepared to do things on your own.
Hello! We are sorry the issues you had but if you check our working hours you can see that your request was submitted out of working hours. If you have a support ticket ID we will check it and get back to you with the solution
Have you submitted a support ticket regarding the issue with 3rd party plugins?
Where is short codes documentation?
Where is image size, or section size dimensions documentation for each page template style?
Where is your customer support?
Do you guys care about your American consumers?
Are you folks going through a recession in the U.K.?
I see you have Envato and Theme Forest attempting to provide support out of your working hours.
Is that why Envato and Theme Forest are removing my comments, because they point out the truth and they don’t want their top level Authors reputation damaged? The truth is something you won’t avoid forever.
WHy are my comments not being treated equally?
I have been asking for support about various bugs throughout this theme and do not receive a response. It does take 12 to 24 hours for responses. Tread lightly about considering this theme unless you know how to fix their shortcomings. I have already fixed many bugs on my own, but every time I fix something another bug comes up wrong with the theme.
Can anyone tell me why I can’t add an image from Custom Layout Options in a template page?
Hi,
This theme was offerd by Evanto/ThemeForest and monthly free products. I downloaded and wanted to use it now but it asks me for activation code which in the evanto license says Free. So would I get a code for activation? or evanto ran a scam to get us to use it and force us to buy?
Hi there! Unfortunately the deal expired. If you want to use our theme you have to purchase it.
Just bough the theme and it’s looking groovy.
But, I’ve noticed a few things which weren’t imported and/or not finding the functionality to replicate some pages similarly. The documentation provided and on the web did not help.
Do i need to raise a support ticket via themeforest or do you guys have your own crm? Would be great to have the link to raise it
Hello! Please submit a support request and our team will assist you
Hi, can you tell me what is the last version of the theme? thanks!
Hello! The latest version is 2.7.4
Hello, pre purchase questions.
1: how many photos/videos is the limit for the homepage slider?
2: i have seen in the demo that people can like albums but can they like individual photos/videos in mobile browser?
3: can i create the homepage slider based upon the top photos and videos that are on my different categories, for example : only the photos and videos that are most viewed or liked will be shown in the homepage as slideshow?
4: if option 3 is not possible, can i make the photos and videos that show on the homepage slider random? ( so people could see new photos each time).
5: in the mobile browser there are pause play button, rewind and fast forward, zoom buttons, but in the left side it does not show share button. ( in the mobile browser) can i add a share button for each photo/video?
6: since i will be creating a lot of photos and videos and the size could eventually grow fast and make the website speed slow, is there an option were i can embed all my photos and videos from “Google drive” for example, and not have to directly upload any media to my site?
7: is there an ads management in your theme, since it is not wise to have this beautifull full screen design theme and have regular ads on the header, footer and stuff, what other kinds of ads can be displayed rather than pop up ads? Is it possible to show ad in between photo/video slides?
Thank you. Kind regards:
Hi,
I just bought the Theme and i can feel the potential of your product but I’m facing issues with it :
1- I’ve chosen Striped Color as first page, but in responsive mode, I would like to crop the images differently, how is it possible ?
2- I want to use Masonry with margin as default for my portfolio but I can’t find a way to do it ? GT3 builder doesn’t allowed me to do it. I can only insert pictures with masonry but without margin
3- I like the way the page “Contact with sidmap” is build, with the form and all that stuff, how can I build the page the same way ? Can I just modified it with my own word ?
Thanks, in advance, for your support
Hello! Please submit your requests via a ticket system and our team will assist you
Wrong section
Hi, I am a photographer and think about buying this theme.
1 – I need to know if images WON’T BE CROPPED using Massonry image galleries AND Ribbon galleries. Can you confirm it for both? This is very important for me. 2 – What is the perfect size of the images to upload, for best match these 2 galleries: Masonry AND (if different) Ribbon ? 3 – How about vertical image’ sizes?
Thank you very much in advance. Gilles.
Hi there! 1. The masonry and ribbon galleries are loading the images as is, no crop. 2. It’s better to load HD 3. HD format is the best for web.
Thanks for the reply, but… HD images, as a photographer, means 20Mo images at 300dpi… I really doubt it can be suitable for web display… Can you be precise about what is the perfect size (number of pixels width an height, at 72dpi) of the images to upload, for best match these 2 galleries? Thanks in advance. Gilles.
We recommend to use the images 2000px max. The bigger side, either it’s portrait or landscape mode
Sorry, but you can’t say that HD format is the best for web…
Pleas check our previous comment about the size is px
thanks
Hi, want to purchase this theme, but don’t know if the stichy menu is available. Four years ago it says that it will be in the next update… Now is it available? any link to show the effect? Thanks! Gilles.
STICKY menu…
Hi there! Yes, this option is available in the theme. It’s disabled on the demo.
Hello, when I make a copy of my activation code, I cannot paste it in the dedicated box on my wordpress interface. How can I do this please? thank you for your reply
Hello! Please submit a support ticket along with your site credentials and our team will check it
Good day, I purchased you website template last night and after running into some issues while installing it onto my wordpress account I decided to reset my wordpress account, thus removing the installation of the theme. While trying to reinstall and activate it’s telling me that the theme is already activated and I cannot proceed. Please assist me in anyway possible, it’ll be greatly appreciated as I’m anxious to build my website. Many thanks.
Full Name: Lennon Goddard Email: 3foxdigital@gmail.com; lennon.goddard@outlook.com; info@threefoxdigital.com
Hello! The support is provided via a support ticket system. Please submit your request via a ticket system
Many thanks. It was reported, ticket number: 29747
Thanks. Our team will get back to you asap
Hi there! If you have tech some questions or concerns, please submit a support ticket and our team will assist you.
