3203 comments found.
Hi,
I am not able to update the theme anymore, the only way is by downloading the theme on themeforest and upload it through ftp. License is activated. I have multiples license of this theme and your other theme Woodmart. When i log to my account on to xtemos.com, I can only see 1 purchased item which i can remove or update the license. I would like to be able to add the other purchased code, to see what the status is. As soon as i add the purchased code i get the message that ‘support is expired’. I want to manage my purchased codes only, how can i do this?
Kind regards.
Hello,
That section allows you to add only purchase codes with active support period. As for the update, please, describe what problem do you have exactly and send us your admin access via the contact form on our profile page so we can check it.
Kind Regards
Hi,
I have encountered a serious problem right across my store, All the product images are all over the place despite the fact that they are all the correct and same size Dimensions: 800 × 594. I have tried everything from regenerate the thumbnails as well as using the following plug-in https://wordpress.org/plugins/imsanity/ but nothing seems to be resolving the issue, I also disabled all plug-ins on the store still no joy. Here is a screenshot of how it currently looks https://i.gyazo.com/328f698e2f14a036e9ac26fa0c1420de.mp4
I am using the latest version of the theme Version: 5.3.0 and latest version of WordPress Version 5.5.1 and WooCommerce Version 4.6.0
Some help in rectifying this would be most grateful.
Kind regards
Hello,
Please, disable all external plugins, child theme and send us the link where we can see the issue.
Kind Regards
hi, is it WPML and SMS integration supported?
Hello,
Yes, our theme is fully compatible with WPML but we didn’t test it with SMS integration.
Kind Regards
after clicking on add gallery image its going upwards not opening gallery to add image
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Is your theme coming with admin panel (backend) and can be configured with mobile apps?
Hello,
Sorry, what do you exactly mean by admin panel? Yes, our theme has a lot of settings and functions in the WordPress Dashboard. But we don’t have a standalone mobile app for our theme.
Kind Regards
I mean, how I control the product at the front end? The theme should have back end to add products, categories, prices, pics and so on!
Of course, but this functionality is provided by the WooCommerce plugin, not the theme.
So, how could I configure your theme with WooCommerce plugin, could you guide me?
You need to refer to plugin’s documentation and tutorials to see how it works and how to manage your store with that.
Could you please update WP Bakery plugin – the version that is distributed with the latest Basel theme has a cross-scripting vulnerability. Should be updated to 6.4.1. Thank you! 
Hello,
You can reinstall the plugin and then it will be downloaded in the latest version from our server. Or update it manually just getting the latest version from our website.
Kind Regards
I am planning to purchase this theme but last updated on July 2020 ? any reason for not release new update ?
Hello,
Thank you for your interest in our theme. Don’t worry, we still support our theme. The current version is stable and doesn’t require bug fixes. But we will be working on our new features and improvements soon.
Kind Regards
For example:
Once you select one leather like “White aniline” and then after on wood material select “walnut”. Once you select walnut the line below white aniline gets disappear.
How can I fix it?
Hello,
Please, update our theme and all included plugins to latest versions first.
Kind Regards
all of my plugins and themes are updated , How can I fix it?
Please, disable all external plugins and send us your admin access so we can check if everything is up to date.
would u give me an email address , that i send login data privately to you?
You can send us the information privately via the contact form on our profile page.
Wpbakery in your theme is affected by a vulnerability: https://www.searchenginejournal.com/wp-bakery-wordpress-vulnerability/383383/ is there an update to, at last, the 6.4.1 version?
Hello,
Yes, we have already updated in in our theme to the latest version.
Kind Regards
ty
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, I hope i will have no other doubts to clear so i rather feel i get solved in this comment. Kindly advice a form with answer i would read and solve my self. Also as i have almost done with the site. Kindly advice on this.
We don’t have an instruction for this and it requires a check from our staff and then we will provide you with a solution. But you need to extend your support period first.
Hi,, i have purchased this theme. How to get the default cart widget design? https://loose-pants.com/
mine dont have button in cart widget
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, how can i add the “MY ACCOUT LINKS” to the right column in the Simplified version of the header?
I want the my account icon with this layout.
Thanks GLWS.
Hello,
Thank you for your comment. Use the solution from the following reply https://xtemos.com/forums/topic/login-register-on-top-bar/#post-122364
Kind Regards
please reset my product code. thanks
Hello,
Sorry, what do you mean by resetting your product code? Please, send us a message via the contact form on our profile page with some details.
Kind Regards
tengo este problema instagram did not return a 200.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi there, I just update theme to version 5.3.0 and when I want to update required plugin like Theme Post Types I get that plugin is already on latest version and stay on old version 1.12. Can you help me with this problem?
Hello,
Try to go to Appearance -> Install plugins and update this plugin. If it will not help, please, send us your admin access via the contact form on our profile page so we can check and help you.
Kind Regards
Already try that and didn’t help. I’m sending you admin access via the contact form.
Please, check your password because we can’t access with it.
Just now I send new one
Please, send us your FTP access as well.
Hi, I want to update wordpress to 5.5.1 and woocommerce 4.5.2 will the store work properly?
Thank you
Hello,
Yes, our latest version of the theme is compatible with WordPress 5.5+ and WooCommerce 4.5.2.
Kind Regards
1 kere satın alıp, farklı sitelerde sorunsuz kullanabilir miyim? Yoksa her site için key ister mi?
Hello,
One regular license allows you to use our theme for single domain only. You will need to purchase multiple licenses if you are going to use it for different projects.
Kind Regards
Since the last update, has the “track order” feature been withdrawn?
Hello,
This option is provided by the WooCommerce plugin and our theme updates don’t influence this.
Kind Regards
Hi, I wanted to know how I could change the breakpoint for the responsive version. For example, I want the main menu to disappear when the screen is 1150 px wide, and then the mobile icon will appear. Thanks
Hello,
Currently, there is no option to change the responsive breakpoint in our theme and included plugins, unfortunately.
Kind Regards
We have a conflict. In this product, with Variations.
https://www.suburbanattack.com/product/digipack/When selecting one variation and then a second, everything is correct (attributes are shown selected).
BUT, if I select another attribute the second one is unchecked and there is no way to keep the selection. Could you help Possibly it is CSS / JS error?
THANK YOU
Hello,
Please, update the theme to the latest version and send us your admin access via the contact form on our profile page. Also, keep all plugins disabled.
Kind Regards
Genial, perfect.. I will do it !!
Now is working, Updated. Thanks !
Great, you are welcome!
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