16332 comments found.
Where is the option to disable the “Show More” button on the description that reveals it. I want the whole thing to be readable by default.
Hi, global options are in Journal > Skins > Edit > Global > Collapse Content…
Additionally, there are individual options per tab in the Product Tabs module in Journal > Product Extras > Product Tabs > Your Tab > Content > Collapse Content…
Best Regards.
Hi, does Journal work with Opencart 3.0.3.6? The themeforest “Software Version” does not show this version. Thanks
Hi, of course, that is just a limiting on Envato’s side, they haven’t provided that option to pick from but it’s working.
Journal will always be updated to work with the latest official Opencart release.
Best Regards.
Checkout Page has some serious bugs. see screen shot https://prnt.sc/usy3dq
sorry.. its working.. its my browser issue. so sorry!
Hi! Where can i found the “There are no special offer products to list.” text? i would like to translate. Thanks
Hi, this may be in your Opencart language files on the server, in “catalog/language/your-language/...” Look through those files, that’s where the default texts are coming from.
Best Regards.
demos are not working, and even when i export demo from journal-theme.com, my website does not working ? So what can i do ? Help pls.
Hi, you should file a ticket on our support page and our developers will assist you.
Best Regards.
But to submit a ticket, it is writing that our support is expired. And this is very stressful. If could you repair this issue, i even buy support but if my website will not work with journal demos, so i have to another theme on opencart, i am so sorry. Moreover, to renew the support, my OLD employee is gone so the account is by his name and his account. What could i do, i payed it, i have invoice ?? Could i carry my products to my account ?
You would have to use the account with which you made the purchase, otherwise you need to buy it with this current account, then you’ll be able to file tickets and our developers will assist you.
demos are not working
Hi, demos are working fine in our testing, please try again.
Best Regards.
Please, I need support, I have an Opencart version 3.0.2.0 store with JOURNAL 2 v.2.16.8 but the store just went down for some time, which I suspect it was hacked but with the help of hosting administrators, the store is back online but the slider module is no longer working and the product images and other images are not showing, Please I need your help to fix this problem and get the site fully back, what do I do?
Thanks
Hi, this may not be something theme related, maybe settings haven’t properly restored, either way, technical support is offered via our support page only, please file a ticket there if you need help.
Best Regards.
Hi Guys! I would like put a differetnt automatic loading popup for a different products. Is it posible? if the answer is yes, how? 
Thanks
Hi, you would need to create custom layouts for each product and assign different popup modules for each layout. See https://docs.journal-theme.com/docs/layouts/custom-layouts/
And 2b here, you’d add the module on the “Current Layout” for each custom layout: https://docs.journal-theme.com/docs/layouts/layouts/Best Regards.
i use 2.16.8 version. how can i delete this error ” data-vocabulary.org “
Hi, install the latest Journal 2 version from https://www.journal-theme.com/v2/download/ and that should solve your issue.
Best Regards.
Hello. Have you ever seen a message like this when hitting the “add to cart” button from the product page?
Uncaught ReferenceError: gkdEctTrack is not defined at eval (eval at globalEval (jquery-2.1.1.min.js?j2v=2.16.8:2), <anonymous>:1:1)
it still works, the button just never recovers. oc2302 j2.16.8.2 I tried turning off caching, no help. Any ideas would be welcome.
Hi, that’s not something theme related, it seems the error is generated by a tracking extension you have installed on your store, please consult with its developers for more information.
Best Regards.
How do I prevent a product appearing in the front page grid but allow it to create a page and accept sales. This is for a private sale?
Hi, this depends on how you’ve set up your Products modules on the home page, if you display products from a category or brand, for example, you cannot exclude products from being displayed if they belong to that category or brand. You could not assign that product to a category or brand but it may still show up in modules that display products from certain rule sets, such as bestsellers (and that product happens to be a bestseller).
Best Regards.
This setup is stock Journal – we did nothing to change how the template installs. What categorization did you use for the front page grid and where can we control what appears there?
How are products sorted across the grid, #1 through the rest, left to right? It’s not alphabetical, not by listing date, not by price.
It’s not sort order either. If I can adjust the order then I’m fine.
Well, we mainly use pre-defined rules, like “Latest” or “Bestsellers” but you can use the “Advanced” product rules and set up your own sorting and product selection: https://cln.sh/vcwE6z
See this too: https://docs.journal-theme.com/docs/workflow/assignment
Best Regards.
That looks promising however where is Products in your example?
Found it. Engaged descending sort order and everything’s working like we’d wanted. Thanks.
I feel Journal 3 is WAY harder to understand versus Journal 2. I am just trying to setup a similar product header like this: https://sunnybunnyeastereggs.com/ to the site: https://test.sunnybunnyeastereggs.com . I cannot seem to wrap my head around just simply adding a category and its products to the main menu.
Never mind-I think im finally on the right track…version 2 still WAY easier to use.
Hi, Journal 3 is indeed more complex but also more powerful so you can do many more things with it. Please file a ticket on our support page and consult with our developers if you need assistance.
Best Regards.
Hello, I was looking for this information around fore few hours but unfortunately could not find. Can I install this template over default template with categories and products entered last 3 years, I am using OC 2.3, with three languages and three currencies. Thanks.
Hi, sure you can install Journal right on top of your existing catalog.
Best Regards.
I have many extensions like SEO multilanguage (it adds en and uz in address for different languages like https://archa.uz/uz/product, fast checkout, payment plug ins, will they work?
Can’t say unfortunately, our theme is guaranteed to work with default Opencart. Some 3rd party extensions may not be compatible. We recommend you consult with those extensions developers.
Best Regards.
Hi, It is possible to download older version Journal 3 (e.g. january 2020)?
Hi, you’d have to file a ticket on our support page for that as our developers will have to custom build an older releases.
Best Regards.
Hi team, I bought Journal3 theme Now i am installing but its showing error: Journal Theme Installation Error Make sure you have refreshed Opencart Modifications. Please help me and please provide me updated database for journal3 1 theme
Hi, you would just need to do exactly that, in your Opencart admin go to Extensions > Modifications and click on the Refresh button: https://cln.sh/RvHDdq
For more info on this and other matters please file a ticket on our support page and consult with our developers.
Best Regards.
When I create a attribute, the attributegroup name appears in the title. How can I prevent this? (attribtuegroup > attribute)
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Simple question where no development should be involved, right?
Right, but only verified buyers can benefit from answers.
Hello. Why the Journal 3.1.4 creates multiple copies of the same image (etc: one-100×100.jpg,one-100×100.jpg.webp,). When turned ON compression (cweb) in Settings/Perfomance/Images/Compression (Beta).
Hi, we use webp format for better image optimisation, that’s why you have both .jpg and .webp images generated in cache folder.
Best Regards.
can I show Categories in Page Product? example product screen, there’s a category name / subcategory shows this product related to category/ subcategory
Hi, not sure we fully understand but category links are not available in the product page, unfortunately, like the Brand is, for example.
Best Regards.
Hi. How can I always show Notification without Reset Cookie?
Hi, the Notification module does not have the “Don’t show again” mechanism so once closed it needs a cookie reset.
Best Regards.
Hi, After updated to Version 3.1.4 Journal, I cannot insert image by using image manager in blog post page description content box (only images inside folders have problems) . But it works one week ago.
Image manager can be used in other image selection. Only doesn’t work in description box insert image (images inside folders, once you click it , it has no response.)
Thanks for advising how to solve this problem.
Many thanks.
Hi, we are not aware of such issue, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
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