Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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hello i try to change the menu navigation to specific pages as i use one page mode for the most of the pages how is that possible ?

yeap, with different logo

so is that possible ?

Hi, sorry for this delay. At the moment no, but we can assist you in this as individual customization. In case of your interest please contact us via our contact form at https://themeforest.net/user/codexthemes

How can you say support is closed when people keep having the same issue with exceeded amount of code all the time. I am sick and tired of this issue with your theme.

You can always give people the option to disable a license before reusing it. Most of us test this theme on several sites and it doesn’t mean we actually use many codes.

You need to fix this issue. I also tried to send you a support message and it says support expired. So you expect me to not use the theme I paid for because of your own fault settings with code usage.

Hi, sorry for any inconvenience, your code is working, please try. In a week we will release a brand new license manager

Hello, can you please reset my purchase code? I have to move the license to another domain but it says that the code it’s already used… Thanks!

and also when i use elementor pro with the theme the demo change completly and things start to be missed up.

Hi,

1. your current license is already in use by two domains. Please contact us via our contact form for details on that https://themeforest.net/user/codexthemes 2. Elementor Pro should work fine without any issues – please contact our support at codexthemes.ticksy.com and provide your URL, screenshots with your issues and wp-admin access details, we will check

Hello, can you please reset my purchase code? I have to move the license to another domain but it says that the code it’s already used… Thanks!

HI I really Like your Theme but the project i bought this theme for is canceled and i want to refund this theme what should i do now?

When will you have the blocks available for Elementor? Please don’t use words like “soon” because I need to know this before I decide to purchase 10 licenses for a project.

We plan to release in the next 50 days.

That’s great, thanks for letting me know!

Hi, you are welcome

Hi, is it possible (and if yes, how) having an effect like this? https://olsonkundig.com/ I’m talking about that kind of “vertical slide show” where the second image is discovered on the first by mouse wheel, and not coming from bottom. I hope you understand what I mean. Thanks.

Hi, thank you for your request. This effect is not included.

hello, In the demo section “our process” contains 1 2 3 column number with custom style dline-2-1 dline-2-2 dline-2-3. I need to add another line with 4 5 6 numbers. I couldn’t find where this custom style is ? thank you

Hi, can you please share some screenshots which demo do you mean via codexthemes.ticksy.com? Thanx

hello, your demo, https://codex-themes.com/thegem/sites/agency-digital/ home page section our process. I need a second line with 4,5,6 numbers. thank you

I opened a ticket

Hello, currently testing out – PRODUCT FULLSCREEN LANDING in elementor- and making woocommerce products work in the template is impossible. It doesn’t resize to the size of the page. Instead, the products overlay over other pages when scrolling to the next page. Is there a particular setting to tweak to make the products behave?

Hi, can you please share your link and access via our contact form at https://themeforest.net/user/codexthemes – we will check your settings and configuration

Hello. I want to change links. Instead, website/pages/about-us/bizim-haqqimizda/ I want to do website/bizim-haqqimizda/ . Where does it change? Even Yoast didn’t help.

Hi, You need to remove parent pages on this page. Pls. take a look: https://www.wpbeginner.com/wp-tutorials/how-to-create-custom-permalinks-in-wordpress/

​Hello,

I have purchased a total of 3 licenses of TheGem theme and I have not used them for more than one site each. I am trying to update theme on one of these sites, but it shows invalid key error. Can you please help me with this?

I tried opening a support ticket but it says “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”

I understand that support requests require renewing the license term, but at least the theme on existing sites should update.

Hi, we have replied per mail

Hello, a pre-purchase question: I’ll develop a website in two languages, but I won’t use a plugin as wpml, cause there will be a specific extension for each site (one site will be …..com and the other …...it). The content and the graphic interface will be absolutely the same for the two sites. Can I use a single license or shall I have to buy two licenses?

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes

Hello.

1) How can i redirect my Homepage “Featured Products” to the shop page.

2) Also, the “products page” single image is looking too small and when i refresh the page, it then comes to original size and sometimes it doesn’t display. Its been 4 days you didn’t reply on my ticket. Pls fix the issues asap.

Hi, can you please provide your ticket number? we will check asap

I want to buy this theme but I wonder if it’s possible to add a language switcher to the top menu with flags. Can you please help if it’s possible?

Hi, thank you for your request. Yes, sure, it is possible. Check for example our main demo https://codex-themes.com/thegem/ https://prnt.sc/up3uki . For multilingual website we would recommend to use WPML plugin, as it is very easy to use and has a lot of features. You can also use polylang, qTranslate X, loco translate plugins.

Hello, I have small problem with activation. I used my purchase code for 3-4 domain for testing there somethings. now I finished testing and I built final website where I will use our theme. now I have error message “You have exceeded the max. number of activations, allowed by this activation key”. How can I solve this problem ? Thank you

Hi, please check now, should be working

How to know modifies on last update? please?

Hi after installing currency converter widget ( https://wordpress.org/plugins/currency-converter-widget/ ) back end editor (wpbakery page builder) is not showing only classical editor is appearing.

Hello,

The theme is causing huge issues to the layout of my website.

Please explain how to resolve asap.

Thank you, Adam

https://vulcanstudio.co.uk/about-us/

Hi, please contact us via codexthemes.ticksy.com and provide some screenshots which issues do you have, thanx

This is terrible service. Visit my website and you will see the issues.

Hi, replied in ticket

I sent an email 2 days ago concerning my issue with my theme. Since the last update or whatever, i’ve had an issue with my purchase code and my portfolio loading. I reached out and the purhcase code has been resolved but still having an issue with my portfolio loading.

Hi, replied per mail

Hi! Why is it always problems with the theme demo import? I tried to set the value in .htaccess file with no success

Hi, please contact us via ur contact form at https://themeforest.net/user/codexthemes and provide your URL and access details, we will check your configuration

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