8659 comments found.
I try to write here since I have not received any reply via Ticket. I have a big problem, some courses in my shop despite having the price set, when they are placed in the cart they mark 0. These are available for free. I have updated everything to the latest versions (theme, plugin, wordpress, woocommerce etc …) An example of this bug: https://maestro.pianosolo.it/corsi/j-s-bach-invenzioni-a-2-voci-bwv-772-786-selezione/ A course that works: https://maestro.pianosolo.it/corsi/corso-pratico-di-pianoforte/
Dear,
The comments section is for pre-sale questions, if you created a ticket, please kindly wait, our support manager will contact you asap according to the ticket queue ID
regards
How is it possible to do business with these issues? We have a business on it. Maybe this service isn’t professional?
The issue comes from your extra plugins. We have replied to your ticket directly. You need to recheck your extra plugins as the issue doesn’t come from the theme on your site
regards
This theme when I check on google pagespeed is to bad, it only take about 20 scores on mobile and 50 on desktop version. To low, Can you give me some advises to improve its for better experiment
Hi Dear,
Google page speed scores have actually nothing to do with the speed itself, the new Google page speed API is now based on a whole different analysis engine and we suggest you check your site speed using other testing sites such as GTMetrix or Pingdom services. Please try to use caching plugins like Autoptimize or W3 Total Cache.
regards
How can i install the patch from wpbakery to elementor?
Hi can u help me please i need to migrate to newer version and use elementor to build course page
Hi Dear,
Please follow his manual in order to correctly use the Patch: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/patch-convert-from-wpb-to-elementor
regards
Hi,
Course published email: a) can’t find the translation strings so we can’t do translation. I have pressed the sync button using the Loco plugin. Theme and LMS/LMS pro plugins are all up to date. I search theme and plugins but can’t find the strings to translate. b) the code ‘{{course_title}}’ doesn’t show up course title. https://prnt.sc/upgwct. Please kindly help. Thank you very much!
Hi Dear,
Please make sure that you are using the latest version of the theme and all the required plugins. Also, ensure that you have synchronized the .po file after updating the theme (https://prnt.sc/sbrno3). If that would not help, go to the .pot file (https://prnt.sc/sbro84)(https://prnt.sc/sbroqt) and remove it (https://prnt.sc/sbrp3n)(https://prnt.sc/sbrpdf), then create a new one (https://prnt.sc/sbrq6n)(https://prnt.sc/sbrqlk) and try to edit the language one more time (https://prnt.sc/sbrr8k) and synchronize one more time (https://prnt.sc/sbrrp3) (https://prnt.sc/sbrs2v).
regards
Yes, I remove it and create a new one then it works! Finally! THANK YOU SO MUCH! 
Great
Feel free to contact us if there would be any other questions.
regards
Hi good day. I have a doubt. The images that are on the course card at the top of the page are very blurry, with a lot of pixels. Why is this happening? When entering the detail of the course, the image already appears large and is no longer blurred. It should look the same with high resolution on both sides. I await your comments. Thank you.
Hi,
Please try to enable the Disable Lazyload option under STM LMS Settings > Courses section (https://prnt.sc/urq4t4)
regards
Hi there. I have two issues I am trying to resolve.
The width of the row for the header and footer – I would like it to be full width and not boxed
The active state will not show in the main menu (it does when I use the web inspector on the front end to look at it and select the active state – I have tried this in css as active and current but can not get it to show on the live site
Thank you
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hello – Do you have zoom integrated, FAQ or Q&A page, Single course purchase, Site log in for students, and a webinar or lifestream option? Also the option for a more simple landing page design?
Hi,
All the theme features can be observed on our live demo site -> http://masterstudy.stylemixthemes.com/
Here is the manual in order to learn more about the theme -> https://docs.stylemixthemes.com/masterstudy-theme-documentation/
Feel free to contact us in case of additional questions
regards
Hi, I imported a demo then created a new course but apparently 4 reviews appeared that I didn’t know where they came from, so they lowered the rating. How do I delete an existing course review or rating, even though the review menu is empty. thanks.
Hi, I want to ask about the online courses (Live Courses) it’s available in Masterstudy theme?
as i understood that live courses it will work with Zoom or classroom (Google), or there other way fixed in the theme.
Hi,
Please follow this manual in order to learn more about the theme -> https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-zoom-video-conferencing
regards
Hello,
may you tell me how can i remove this effect that flashes the two sidebars of the lesson? https://drive.google.com/file/d/1i859DE-S45uoX0NM1G5CLabc9ZQKa56F/view?usp=sharing
Hi,
Please make sure that you are using latest version of the theme and all required plugins are up to date.
Also, try to disable all your 3rd party plugins one by one in order to check which one of them causing issues.
If this will not help you, please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hi. My client updated things on their site for this (theme, PHP, WP version, plugins) but is now getting the following error code at the top of their site on the front end and back end. Can you offer any simple solutions on how to fix? Can’t tell if it’s WP Bakery plugin or something else.
Deprecated: The each() function is deprecated. This message will be suppressed on further calls in C:\Inetpub\vhosts\EXAMPLE.COM\httpdocs\wp-content\plugins\js_composer\include\classes\core\class-vc-mapper.php on line 111
Hi,
Please follow this manual -> https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/
regards
Hello there is a problem in the quizzes qualification, in a 20 questions quiz I can’t get 100% selecting the correct choices. It seems that the problem is with the multichoice questions, I have 3 of those in this Quiz and the maximum score I can get is 85%, as I have 20 questions each one score 5%. Any idea on how I can fix this.
Hi Dear,
We have checked the case on our side and could not detect any related issues. Please make sure that you are using the latest version of the theme and all the required plugins.
regards
Thank you, I solved removing the answers for those questions saving the quiz, then choosing again the correct answers and saving again, previously something similar happens to me with the true false questions, after an update the platform change all the correct answers to true.
We’re glad that you’ve resolved the issue on your own
Please feel free to contact us if you have additional questions.
regards
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Hello,
I saw your MasterStudy LMS demo on themeforest.net. its look very fabolus .
I want to knw about some feature which i want on MasterStudy LMS website as well as MasterStudy Mobile App .
1. Sign Up form with Mobile Number and Email-d with verification
2. Sign in either mobile or email id (one choose in both )
3. Woo Commerce for Indian Currency for purchasing courses, Course Bundle, Shop . We can’t use Paypal and Stripe for Indian Audience becuase of UPI, Wallet, Internet banking etc. . We want to intregrate Woocommerce razorpay gateway.
4. Guest Live Chat and Live Chat for Registered user.
5. Enable Indian Currency.
6. Payment module of Mobile App will be same as LMS website ? When we will create woocommerce intergration on LMS Website?
Hi Dear,
Thanks for your feedback
1-2. There is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
3-5. The MasterStudy LMS plugin contains only 4 payment methods (There are Stripe, Wired Transfer, and offline payment in the MasterStudy LMS plugin. ). Other payments can be used by enabling the WooCommerce Checkout feature [https://prnt.sc/qayi3g]. If your payment method is supported by WooCommerce, you can use it with the theme.
4. Sorry about that, could you please kindly re-clarify your request in a bit more detail? In order to be of better help. Thanks in advance!
6. Yes, the app uses the payment gateway configured for the theme.
regards
sorry but if a user makes a payment as a guest user if the payment is completed to the user must an automatic password be generated and sent to him by email? is correct? because I have activated the guest payment but the user does not receive any password automatically generated by woocommerce
Hi,
The Guest checkout allows users to quickly register before making purchases. There is no option to send a password for the feature.
regards
are you sure what it says? I didn’t understand, can you send me some example screenshots? thank you in the documentation is not clear
The concept of guest checkout is the fact that a user purchases without having a profile and is subsequently generated for him.
for this reason in WooCommerce i checked the options for automatic generation of user credentials : https://prnt.sc/ur54t5
I tried to make purchases at the beginning I thought this email did not arrive, but after an hour it arrived and in fact the user is generated a profile as he can see from this email: https://prnt.sc/ur55c7
the problem now is that the order through the paypal sanbox is completed but remains with the status “pending” and manually the admin has to confirm it, I would like this thing not to happen and is automatically accepted : https://prnt.sc/ur5a4h
until the order is approved, the user is not credited with the course.
another problem is that it takes more than an hour for the email with the credentials to arrive
The Guest Checkout feature works differ than WooCoomece checkout as the LMS courses re WooCommerce products. Therefore, in the checkout, the user must create an account. there is no automatic user generation process
regards
Hola ¿puedo generar un usuario para el coordinador académico, que permita que vea todos los cursos con lo privilegios de profesor, de manera que pueda visualizar los progresos de alumno del curso, las asignaciones, examenes, etc pero que no sea con los privilegios de un administrador ?
Hi,
Please follow this manual in order to manage with user roles -> https://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/
regards
Hola, yo comprendo el tema de lo roles de usuario, pero me podrías indicar: 1. Cuales son los privilegios que corresponde para poder visualizar los libros de notas de todos los curso a pesar de no se el autor de los mismos, ya que esa seria la función de un coordinador académico 2. ¿El reporte de calificaciones por estudiantes solo lo puede visualizar a través de wordpress?, no quisiera que los profesores ingresaran al wordpress, de ser esa la única opción, ¿Cuál seria el único privilegio que debería asignarle para que solo pudiera visualizar esa opción.?
Only the admin can access the Manage students section. Please use The Gradebook option to allow instructors to see the student progress on the course: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-the-gradebook
We will discuss additional features of the plugin with our project managers according to the customers’ requirements and add new possibilities to the plugin in the future updates.
Feel free to contact us if there would be any other questions.
regards
Hola, Entiendo, pero ¿que roles tendria que darle a un usuario para que pudiera ver el libro de notas de todos los instructores?, de manera que no tenga que entrar a cada usuario profesor para poder visualizar los progresos del estudiantes, este usuario es importante para el coordinador académico ya que necesita verificar el progreso en todos los cursos
Dear, please carefully read our replies.
Only the admin can access the Manage students section. Unfortunately, there is no such option in the theme by default. It needs to customize the core templates of the theme in order to realize your request.
regards
Hi There
I have a couple of pre-purchase questions as I am really confused.
I own an accounting website we are trying to create a premium version of the site for members which should have some custom areas/pages with restricted access, for example,
1. www.site.com/quiz/ (only accessible for quiz package buyers)
2. www.site.com/templates (only accessible for template package buyers)
Question 1 – Can your theme do this above?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Question 2 – Can we create all the below mentioned things?
1. Stand alone Quizzes (one page one quiz) and restrict them by membership
2. Templates (pdf, excel, word downloads)
3. eBooks downloads
4. Digital assets like videos & UDEMY affiliates with info fetching (reviews/details)
5. Short Video-tutorials
I know courses are your highlight but I am checking other items we want along. Thank you, your assistance would be very helpful.
Regards SA
Hi Dear,
1. you can configure the subscription so that participants who are not members of this subscription cannot see courses related to this subscription
1. There is no this kind of option.
2-3. The theme allows uploading such file formats in the courses.
4. The theme provides the Udemy Affiliate option.
5. You can display the video on the lesson pages.
regards
Thank you so much, is there any known conflict between your theme and “eform wordpress form builder” (this plugin I can use to build standalone quizzes).
Plugin link – https://codecanyon.net/item/eform-wordpress-form-builder/3180835
Also, if there is any issue of conflict or anything are you flexible for a return within 14-28days?
And 1 last question – Is it possible to create “Quiz Only” course, means the course only has say “Quiz1”, “Quiz2”, “Quiz3”, Course Completed… Is that possible?
Sorry for my ignorance.
We did not test the theme with the “eform wordpress form builder” plugin so we can not suggest anything.
We provide returns in accordance with the refund policy. Please read more here: https://themeforest.net/page/customer_refund_policy
Sure, you create a course only with the quizzes.
regards
Thanks a lot for answering.
You are welcome.
Feel free to contact us if there would be any other questions.
regards
Quiero crear un Co-intructor para un curso, ya active el complemento y se que debería aparecer la opción en el curso entre el icono del profesor y categorías, lo que ocurre es que cuando ingreso con el usuario del profesor me muestra el curso en la pestana (mis cursos), pero al pasar el mouse sobre la imagen del curso no me muestra las opciones ver o editar, solo me deja darle click e ingresa al curso mas no me deja editarlo. Por favor quisiera saber porque no me da esa opción. Incluso al ingresar como administrados tampoco me aparece la opción de editar. ¿Qué esta ocurriendo que no me da esa opción?
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
ya llevo un día de haber generado el ticket y aun no recibo respuesta, por lo que intente por acá ya que es de carácter urgente porque no pueden ingresar lo profesores auxíliales a cargar sus contenidos y evaluaciones, generando atrasos. El numero de ticket es # 58746
Please wait our support manager will reply to you as soon as possible.
regards
¡Hola ! cuando los alumnos envían las asignaciónes le estan llegando es al usuario administrador, mas no le están llegando al usuario profesor, al profesor le aparece que no tiene asignaciones pendientes
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
yo ya había generado un ticket # 58884 antes de escribir por acá, pero no recibo aun respuesta y por ser el temas de las asignaciones esta generando incomodidad porque no pueden los profesores ni corregirlas ni enviar la corrección. Agradezco si se puede responder a la brevedad
Please wait our support manager will reply to you as soon as possible.
regards
Hello! Is there a way to input the course completion date on the certificate?
Hi,
There is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
regards
