23241 comments found.
Hi – is it possible to create “Brands” for woocommerce with this theme? To have a “Brands” section and also filters in the shop.
Also to have view “Adidas” for example as a category.
Hello, @firzen,
Yes, you can create the “Brands” for Filter in the Shop/Category pages.
Please watch this video I have created for you:
https://streamable.com/g7xr6z
And yes you can create the “Adidas” Category as well from Products >> Category and then assign products to that “Adidas” Category and use it, It will work for you.
Regards, P-THEMES.
Please can you reset my licence key so i can use it on a new domain as my old domain has already been updated and no longer has the porto theme installed.
Hello, @cre8iveit,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Can you please guide, how to hide header background image on mobile and tablets ? Its looking bit weird on mobile and mobile devices so would like to hide on that or may be use any alternate image! Please suggest
Hello, @meritusbusiness,
Can you please share the URL of the page and also the screenshot of the image, so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I am adding new products but by default they are showing out of stock.
I have figured it out don’t worry. I also wanted to know is there a way to add a price deal ie item is £4 each or 3 for £10?
Hello, @asianoccasions,
Sound’s Good!!! that you have figured out your first issue by yourself…
You are the best 
2. You can achieve it using Variable Products, Please watch and follow the instructions showing in this video:
https://streamable.com/a7wrgw
Create Variations like:
|. 1 item = £4
||. 3 items = £10
Regards, P-THEMES.
Hi, the video is the same as you showed me previously. It doesn’t show me how to create variation with price only products.
Hello, @asianoccasions,
Please watch this video I have created for you on your demand:
https://streamable.com/des17j
Regards, P-THEMES.
Is there an issue adding product categories to the menu? Since the new update I can’t seem to add to the menu
sorry to keep bothering you, the video is very helpful https://streamable.com/des17j but when there is a variation of products ie blue jumper, black jumper, red jumper how do I incorporate it then?
Hello, @asianoccasions,
1. Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
2. Please contact us via our support system with your site WP-Admin Login details and explain your issue there and if possible with the help of screenshots so that our experts will check and provide you the best possible solution for it.
Also please note that this platform is only used for the small issues and pre-sale question otherwise for detailed issues we have our dedicated support system.
Regards, P-THEMES.
Thank you, you are so helpful!!
Can you also help me with this issue
sorry to keep bothering you, the video is very helpful https://streamable.com/des17j but when there is a variation of products ie blue jumper, black jumper, red jumper how do I incorporate it then?
Hello, @asianoccasions,
Please explain your issue more clearly if possible with the help of a screenshot for my better understanding and describe as well.
Regards, P-THEMES.
Sure, so say I have 5 jumpers for sale same design but different colours red, white, blue, green and pink. They are £10 each but if you buy 3 they will be £25. Say the customer will select red, white and blue. How does the discount apply in the checkout? And can a icon be added in the product image which says ” 3 for £25”
Hello, @asianoccasions,
Sorry to say that but this is not possible using Theme and WooCommerce options, you have to use any third-party plugin for this which better meets your requirements otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi, there is an error notice, how to fix it?
Notice: Undefined property: Vc_Updater::$title in /wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
Hello, @gallenfang,
This certainly looks like an error for the WPBakery plugin.
The error occurs happens when we call the WordPress plugins_api() function to check whether each plugin is in the wordpress.org repository, and if so, whether they need an update.
Make sure that you are using the very latest version of the WordPress, Theme, and the plugin as well, and if no then update it first, and if yes then you can ask the WPBakery plugin team to fix their code generating this error.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, ok, I will renew. But now can you help me resolve this problem. The theme and plugin are latest version. But the error is still there. I want to ask WPBakery for help but I need to have an account of WPBakery. Because this plugin comes with your theme so I don’t have an account of WPBakery.
Hello, @gallenfang,
As I explained above, that this is not our Theme issue but this is WP Bakery issue, you can check it once with activating the default WordPress Theme like Twenty Twenty you will find the same issue.
So, please try and understand and contact WordPress or WP Bakery support they will solve this issue for you.
Regards, P-THEMES.
We have a problem with ‘Quick View’ – using Woo Commerce theme Shop 30. When you click ‘quick view’ the pop up comes, but the image will not load – it just egg times – this happens on every product. Thank you
Hello, @collylad,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/RqshnX6m
Please go to Porto >> Theme Options >> General and turn OFF the Skeleton mode from there, save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi, update 5.4.6 is out, and now when i do the same thing like last time, update the theme with file manager, my child theme disappears,and all of the styles with it? Why is this happening?
Hello, @VDjGFX,
I have just checked your site now and it is working perfectly fine at my end, Please see this screenshot: https://postimg.cc/56R7HdSV
, please try to check your site after removing the browser cache and regarding Child Theme disappears, can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site as it is working fine at my end.
Regards, P-THEMES.
Hi, i have fixed the problem in the meantime. When will be possible to update the theme directly from wordpress?
Hello, @VDjGFX,
You can directly update the Theme from Appearance >> Themes but its always the best way and choice to update manually by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Hello! How can I add the cart section on the right side bar of the single product , like amazon website.
Hello, @hanounomar,
You have to go to Porto >> Theme Options >> WooCommerce >> Single Product and set the Page Layout as “Right Sidebar from there as showing below:
And then go to Appearance >> Widgets and set the Cart widget under Woo Product Sidebar as showing below, it will work for you.
Regards, P-THEMES.
thank you very much, it is clear now
You’re Welcome!!!
Hello! I request by sending message to your account profile to reset my purchase code for a new domain since more than 4 days, and since now no reply. I was activated the theme to a domain wich is expired since months, and i install theme to new domain, and when i enter purchase code to activated it, i get an error that purchase code was linked to that domain (but i cant access, as that domain was expired). Please reset my purchase code of the theme
Hello, @pbsinc2005,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. When I choose a header that has the thin, skinny header above the main header, the skinny header never displays. The skinny header usually has the language switcher and store links. Can someone please help?
Hello, @GeorgiaDrone,
The header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in the Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want the Logo also in Sticky Menu/Sticky Header then you have to set the Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
The problem is when I select a Porto header that has a Top Header, the Top Header never displays. I’m trying to get the Top Header to display.
Hello, @GeorgiaDrone,
The Top header does not display with a sticky header, This is the default functionality of the Theme, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi. I never mentioned anything about the sticky header. I just want the top header to display. How do I get the top header to display? I purchased the theme, selected a Porto header that had the top header in it but the top header doesn’t display on any of the headers I picked.
Hello, @GeorgiaDrone,
I am sorry for the misunderstanding, please make sure, that you have also turned ON the TOP Header from Porto >> Theme Options >> Header as showing below:
Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
It’s ok. Thank you.
You’re Welcome!!
Hello, Porto template has been working for about 6 months. But for the last 10 days, the home page of the site has been directed to an advertising site. When we search on Google and click on the site link, we are directed to another site. We removed the plugins but could not find a solution.
Could you help us?
Hello, @ercekunter,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/kVsc9Q24
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi, I opened support ticket regrading to warnings “Warning: ftp_nlist() expects parameter 1 to be resource, null given” after fresh install, please help
My server meets all System requirements, but I getting Warning: ftp_nlist() expects parameter 1 to be resource, null given
Please help, thank you
Hello, @iroglif82,
This is not our Theme issue but this is your WordPress code issue, please contact your hosting provider on this issue and ask to solve this for you.
Please read the below-given articles and tried the solution as well:
https://wpml.org/forums/topic/warning-ftp_nlist-expects-parameter-1-to-be-resource-null-given-in-var-www/
https://wordpress.stackexchange.com/questions/365737/ftp-nlist-and-ftp-pwd-warnings
https://wordpress.org/support/topic/error-ftp_nlist-expects-parameter-1-to-be-resource/
https://core.trac.wordpress.org/ticket/48689
Regards, P-THEMES.
Thank You all solved)
You’re Welcome!!
Hi Porto, I think is the best theme I have test. Is possible to speed my webpage for movile device ? I don’t know why google test shows 33%. In pc laptop is better 76%.
thanks Candle Art
Hello, @Joaquim_,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
thanks Porto, How can I contact the customization services, is opening a ticket ?
Hello, @Joaquim_,
Please generate a support ticket via our support system with the heading “Need Customization Contact” and then the Support team will share the Customization department email with you and then you can directly contact them
Regards, P-THEMES.
hi is there any plan to reduce the theme price soon
Hello, @aaziem1,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have no such plans for now, so you have to purchase the Theme on its regular price.
Regards, P-THEMES.
okay done lets see what i can do with awsome porto theme
Awesome! We love hearing this, @aaziem1!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Hi, will cartflows work with the porto theme?
Hello, @VDjGFX,
Sorry to say that but we have not tested the cart flows with our latest Theme till now so we are unable to suggest you on it, you can try with any cart flows thirs party plugin with the Theme which better meets your requirements.
Regards, P-THEMES.
Bonjour, j’ai installé votre thème avec la démo 17. Cependant, je n’arrive pas à paramétrer le blog pour avoir un affichage comme : https://www.portotheme.com/wordpress/porto/shop12/post-format-standard/
Pouvez-vous svp me dire comment faire ?
Merci par avance Nico
Hello, @bpmad,
You can change the Blog Archive page layout from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements.
&
You can change the Single Post Archive page layout from Porto >> Theme Options >> Post >> Single Post as per your requirements.
Regards, P-THEMES.
need to deactivate a license – but don’t have access to my site anymore. How do I deactivate to use on a new site?
It’s for Ketaminekc – I have multiple licenses – can you deactivate this one? thanks
Hello, @BGATHERTON,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
I am working on a wp site using Porto theme. The owner of the shop is the one that purchased the theme from Themeforest.
A couple of months ago I have opened a ticket on your portal (#95313) I was told to send an email to ptheme.customize@gmail.com which I did and I’ve also made a follow up but no replay from your team.
But this is another story. The issue I am dealing with now is:
The search form in the header has the option to list all categories but at this point I have 8 categories and only 5 are showing in the dropdown. How can I change this in order to show all my categories?
I have found this issue posted on the yith ajax search wp plugin page https://wordpress.org/support/topic/all-categories-not-displayed/ and I’ve noticed that the dropdown with the categories is generated by selectric. I’ve searched through the plugin js file and couldn’t find where to change the number of categories shown in the dropdown.
Please let me know how to do this modification.
Thank you. Cristi
Hello, @CristiButuc,
Really sorry for the inconvenience about the Customization department not replied, maybe they are busy with other queries, or your email was sent in the SPAM folder, you can hire any other developer as well.
And for your another Story, Please ask your client to again contact us via our support system with his site WP-Admin Login details and Theme purchase code PDF file so that we will check and fix it for him on his site.
Regards, P-THEMES.
Hi, when I choose more quantity of a product, price doesn’t update. For Example, if I buy 2x ItemX, price is always that of 1 item. I only see the updated price in the cart. Can you please help me?
Hello, @webuplecce,
I have just checked your site now and it is working perfectly fine at my end, here is the video clip of your site: https://streamable.com/00rmgc
And this is how it works, it is the default functionality of the WooCommerce and Theme.
Regards, P-THEMES.
Hi, Do you have videos I can watch to customize my menu and submenu like in shop 11?
Hello, @oolabisi,
Please watch and follow the instructions showing in this video I have created for you:
https://jmp.sh/x954ft8
Regards, P-THEMES.
