2369 comments found.
Hello. I use Ark with many of my websites. It’s not working very well and it’s giving me problems in many of them.
I did some research and ask my hosting providers and 3 of them agree that the problem comes from the theme and Fresh Plugins (freshizer). They tell me that I should disavow the plugin, but, as it’s a core plugin, all my website crashes if I do it.
The plugin gets me in a 502 only on editor mode.
My URL is digiberries.fr.
I would really appreciate that you take care of it soon.
Thanks.
Hey Leasoller!
I’m sorry to see, that you struggle with the Ark theme. It’s very well tested and it works for tens of thousands of users, so in this case I would be inclined to finding the problem somewhere else – maybe on your hosting provider or in the way, how you set-up your images.
What is the Freshizer script basically doing – it resizes the images in your theme, to make them smaller. It also implements caching of the resized images, so they are not resized again and again.
Basically, there are few possibilities of what might be wrong:
1.) You are uploading a huge images (size in a few MB) and your server is not able to handle them.
2.) Your hosting provider has a problems in general – meaning that they are not able to handle image resizing
Also, what you can do, is to disable the Freshizer in WP Admin -> Ark -> Theme Options
Thanks, Tom
Hi FreshFace, I have purchased your theme some time ago, I’m on the process of transfering all my customers from bakery, into elementor in the meantime I’ve found the Ark on my Themeforest downloads and can see that you have developed the Fresh Builder, the #1 pagebuilder. So my question is: All the demos are built with your new page builder? Or you still use the bakery (Visual Composer) page builder? I do like the look of your page builder and I’m willing to purchase a few more licences so I can adapt some of your demos and upgrade my customers from bakery. Thank you and best regards.
Hi Filipeg!
Thank you for your interest in Ark!
It’s all built using our own Fresh Builder. We have many customers like you, with dozens of licenses and many websites under their belt.
Thanks and cheers! 
It’s been a few years since I purchased Ark but I keep it fully up to date on the one site I use it for. I am surprised I can’t seem to find any other comments relating to Slider Revolution and the known issue with saving in Wordpress 5.5 for Slider Rev versions below 6.2.18. Here is the notification from the warning link that comes up in WP dashboard: https://www.themepunch.com/faq/wordpress-5-5-important-update-information/
The Ark included version is still at 6.2.6 from May 2020 and a new version was not included in the September update. I have not updated Wordpress on this site, just waiting for an Ark update to include Slider Revolution 6.2.18 or above so I can still edit the sliders in the meantime. Is this going to be addressed in an update shortly?
Hey man,
yes, we plan to release another update next week to deliver the latest version of the Revo slider.
Thanks, Tom
Hey Tom, I am just writing to ask if there are any updates on the ticket that I Have created the other day. Thank you -Jogil
Hey Jogil, I’ve answered the first email about the same topic. But I’ve re-sent you the answer. If the element is corrupted, there is no way how to restore it 
Hey Tom, So as of today we have some backup files for the website prior to this occurrence. Would that be possible? and what is our next move then? Thanks Jogil
Hey Jogil, yes, you should locate the Post Content in the backup database. You then, can replace the new corrupted post content with the old, working one.
@ vitinhthanhphat, I know this type of defect. I never do updates like that, except with the downloaded kit .. be careful not to destroy your site ..
Hey man,
the update kit is safe and it cannot destroy your site. I would, though, recommend you to do the updates on a staging server and not on your production.
Tom
When can update 1.49 i can’t update through your update it just reloading
Hey man,
can you, please, open a ticket? We will get back to you.
Tom
hello. i bought new licence but if i try to go to item support it takes me to “support expired” page. how do i submit the ticket having 1 active licence and 1 expired? need help asap. thank you
Hi max-soft!
Here it seems like your support pack is active. Could you please try it again? Sometimes the Envato API is not responding.
Thanks and cheers!
ițm back. there’s been a month… please, send us a link where we can download the standalone kit for 1.49.. we need it! our address: cursuriccse@gmail.com
Hey man,
you can download the update through Ark official updating system. Do you experience any problems with it?
Thanks, Tom
hey man…. what is not clear in what @vitinhthanhphat said? „ i can’t update through your update, it just reloading”......
and if you want more, when you gonna update this verry verry old clip on your presentation?
https://www.youtube.com/watch?v=snKt3U7jeXAHey man,
I was asking about specifically our issue.
Thanks, Tom
...
May I know, in single product page, I use WC – Single – Meta element, can I just show category or just show tags? thanks
Hi dennis5495!
This particular element is only as-is. But you could use HTML element and turn on the PHP mode in it. Then search for PHP code to display WC meta info you need and paste the code in there.
Thanks and cheers!
Hi Freshface,
I am having a problem updating posts since your new updates. Kindly take a look https://ibb.co/GRG9Str
Hi LittleDino!
Please open ticket at http://arktheme.com/open-ticket/ with your wp-login and above screenshot and describe all steps required to reproduce the issue. We can then take a closer look at it.
Thanks and cheers!
Hi there
I just took over a project from another webdesigner who uses your theme Milo for Wordpress. Could you please send me the theme documentation and demo content to import?
Thank you!
Best regards
Hi nuytsict!
You can download all from the account used to purchase the theme. It is in Downloads section.
Thanks and cheers!
How can I manage tables in an advanced way? And how to add a tooltip on onhover or onclick?
Hi spacerywirtualne!
I would recommend plugins, such as wpdatatables for example. Same for the tooltips, it’s possible wpdatatables already has them.
Thanks and cheers!
Hey, I have no longer access to the wordpress page and this shows up “Element Accordion 5 was saved incorrectly and it is corrupted. You need to delete this element and create it again. This happens with 1:100 000 chance, so co”. Could anyone be able to help me out. I was looking through the forum and there were some solutions but I wasn’t able to figure it out.
Thank you Jogil
Hey GuestGrabber!
In this case, you’ll need to delete this element and re-create it again. There is no way, how to revive it. Only if you are using revisions – then there is a chance, that the post might be found in your revisions.
Thanks, Tom
Hey Tom, How do I delete this element and re-create it again. If I have no access to any of the pages at all. Thank you.
Hi guestgrabber!
If you open ticket with your wp-login at http://arktheme.com/open-ticket/ we can try to retrieve it for you.
Thanks and cheers!
Hey Tom, I have sent an open ticket request. Please via that link. Please let me now if you have received the request. thank you!
Hey Jogil, I’ve answered the first email about the same topic. But I’ve re-sent you the answer. If the element is corrupted, there is no way how to restore it
Hi, I’m downloading the latest files of the theme and they are still on version 1.48; I have to manually update the theme so could you please update the download files so I can download the latest 1.49 version. Thanks.
Hey Frank, we are having some problems with Envato and it’s very annoying. Are you able to update online, through our updater?
Thanks, Tom
I am trying to change the content for footer and header. The Theme is not taking it. After 5min the original ark content shows up. Always when renewing the page or by updating another page.
I have also tried to make a support take, but it says, even though i have bought a new support license, that my license for support has expired.
Thank you in advance
ticket*
Hey Strongshadow, could you, please, send us a message to freshface.support@gmail.com and include your WP and FTP logins?
I’ll take a look at it.
Thanks, Tom
i’ve tried this in the past and just changed the layout to avoid the glitch so it has happened on more than one domain and install now: I can’t embed two local video files on the same page without glitches. either both are on autoplay and one will never load, or if one is set to show controls, it shows the first video on the page rather than the one it was meant to. Please advise.
Hi Jillian54!
Never heard of such issue before, can you please make a test page for us and send wp-login in a ticket at http://arktheme.com/open-ticket/ and we will take a closer look?
Thanks and cheers!
Hi Tom, are you back from holiday – will you be able to fix the issue today? my client is quite rightly p**d off. If I don’t get it sorted today I’ll have to make a complaint to Envato and look for a refund to buy another theme as it’s now been 2 weeks now
Hey Steve, I’ve answered you on the email.
Tom
hi Tom, i did what you suggested (deleted theme/plugin and re-installed and it’s not worked
Tom, you’re not answering either here or via email – so i guess you’re no longer providing support?
Hey Steve, yes, I’m answering, which you’ve approved by saying that you said what I’ve suggested. Please conduct this conversation only through the email.
Thanks, Tom
Tom – it’s been going on for over 2 weeks now and any communication from you is days apart and repeats the same questions and requests. I’ve sent over the FTP again
Yes, the communication is held in multiple threads, so it’s not easy for us to orientate in it.
Tom
hello. when we can download version 1.49 as standalone kit?
Hello, we are working on it, there is some not good communication from the side of Envato.
The update is not that much significant, so the version 1.48 is still usable without any issues.
Thanks, Tom
Hi Tom – his issue is now 2 weeks old and unfortunately as I haven’t heard back from you I haven’t many options left – if I don’t hear back today I’ll have to have a re-think about what to do. I’ve bought x6 licences of Ark which I’ve been really happy with but without a fix they’re now pretty useless and I’ll have to look for another solution. I do hope to hear back from you today.
Hey Jonesy, could you please email me, as suggested in the previous message? I’ll assist you to sort things out.
please contact me on freshface.support@gmail.com, include the description of the issue and your WP and FTP logins. I’ll get back to you the soonest I could.
Tom
Hi Tom – I have answered/sent an email to you and you said you were on holiday till tomorrow?
(I sent you all the details of the issue 2 weeks ago)
Hey Steve, please conduct the conversation through the email.
Thanks, Tom
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