352 comments found.
What is the latest theme version?
Hello
You can refer our change log here for more details:
https://changelog.thememove.com/renovation/Regards
Hi, I purchased this theme but i don’t find where translate it with loco translator. Do you have an idea for translate in Fr ? thx.
Regards
Hello
You can create new language in loco translate to translate theme normally.
Please contact our support team to get better help in this case.
Thank you.
How do I edit the mobile header view? I cannot find this anywhere! The (very limited) customization on the header is only for desktop. Please help
Please check your ticket, Bryan has answered it
Ok thanks. But I do recommend you add mobile customization, this is so essential.
Please send all your recommendations, my team will check and improve if it’s possible. Thank you!
Hi there, I bought the theme. Install it and imported the demo but it doesnt look as the site. Like my demo looks broken. Do i need to buy anything else? Or I didnt do the proper installation? Thank you
Hello
Please write a ticket in our support system then our team will help you check it closer.
Regards
Hello, I have older version of the theme. Which is incompatible with php 8.0. Because of this wpbakery page builder and seo yoast doesn’t work (500 Internal Server Error). When I extend/renew support ($41.13), will you help me to upgrade old version of website (http://www.lakiernia-szkla.pl/ ) to new one? I will be grateful for your response. Thx
Have you tried manual method to update the theme? https://document.thememove.com/renovation/update/before-update.html
Ok, so I need to only delete old folders in /wp-content/themes/ and copy new one in their place? Will nothing happen to the old pages?
I have two packed folders: tm-renovation-elementor-4.2.1 and tm-renovation-wpb-4.2.1, which one to choose based on my current template? what is the difference? Can I update wordpress to 5.7.2 version before?
Thank you for the quick reply
Hello
Yes, it is. You can remove the older renovation theme folder and upload a new one. All the data and settings will be safe.
Also if you use elementor version, copy tm-renovation-elementor-4.2.1. The other one is using for WP bakery version.
Regards
Quick question, how to disable sidebar on page? Default option in customize template doesn’t work. Screenshot below:
http://host.iq.pl/sidebar_where_to_turn_it_off_Renovation_Theme.jpgYou should edit page and choose full width option here: https://prnt.sc/13m425h
Ok, that’s why. I have turn on “Disable Gutenberg” plugin, because without this plug the page looks like this:
http://host.iq.pl/view_without_gutenberg.jpg (WPB does not import data, and is pushed down)How to solve this problem? I have 5.4.2 version of WPBakery Page Builder, is this the cause and mayby you have newer one?
You can install this plugin to fix it: https://wordpress.org/plugins/classic-editor/
Regards
I have one more question, some script on the site keeps causing 509 error. Do you have any idea what it might be? or do you know some plugin that can check it?
509 error means bandwidth of server is not enough, please contact them for help: https://www.bodhost.com/blog/error-509-bandwidth-limit-exceeded
Unable to Import Demo for Elementor.
So i downloaded the link provided for the demo, but how we do upload and apply ?
I uploaded all the images, but unable to import in elementor.
Dropped you a mail as well and waiting
Got it. My team will check it soon. All old data will be removed.
Hi i Have bought your Renovation theme two or three years ago, multiples issues with it since 6 months, i guess i have to update it, how i can update ? ( Pretty sure to have lost the purchase code) Thanks.
You should log in the account that you use to purchase Removation. I don’t see the “Purchased” badge under this account, so may you use the other account.
Not Support Elementor Please Help Me
Hello
Please write a ticket in https://thememove.ticksy.com/ then our team will help you check it.
Thank you.
Getting issue in Menu,
Drop-down menu not showing, it shows some error. “elementor-template-id” https://imgur.com/a/PLAKo58The site is built on Wp-Bakery version theme.
Everything is updated and seems perfect.
Please help
Please write an email to frank@thememove.com and provide your site admin’s credentials, I will check to fix.
Email Sent
Got it.
Hi there, does this theme come with a single service/service detail page? Cheers
Hi,
You can check one excample of single service page here: https://renovation.thememove.com/services/renovation/
All pages in demo site will be yours with each purchase.
Regards,
TM
Please check ticket – 2659457 it is regarding this above matter. Now we officially submitted a ticket on your ticketing system.
Got it, we are checking it now.
Our client purchased this theme. However, we can not load the demo versions which are for elementor or wpbakery editor. Can you please look into this? We emailed frank@ email.
Hello
We will check and response your email soon.
Thank you.
Please ask your customer to provide the purchase code and use that code to open a support request at https://thememove.ticksy.com
CAN YOU HAVE A LOOK AT THE TICKET I HAVE OPENED
Hi,
Please don’t reply to the ticket if you need urgently because it will put your ticket down to the list. Moreover, my support team replied to your ticket yesterday.
Does not support JS Composer in WP Version 5.6
Apparently WP updated parts of JQuery and made older versions obsolete. This template is one if you even want to update or change the content. Even the latest version you have in your last update is f’d.
Our theme supports Wp 5.6, you should install this plugin to make site works normally: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Hello, Elementor has stopped working. Unable to edit pages. Please help me solve the problem. thank you H.
i download new version and is ok now
Great. Have a nice day!
Hi there. The newest update has a problem with loading the font defined in the Csutomizer. The font path is wrong. For me, the font is only loaded with the customizer open.
I found the solution. I deleted the fonts in the file system so the fonts got downloaded and have the right path now.
If you have any other questions, please let us know.
Regards
on your demo page the “feature” navigation button is not working and showing [elementor-template id=’1949’]
Thanks for your comment, we are fixing this issue.
Hi. Even after having the theme update, the logo is not appear, and also the options for change the logo aren’t there either. Could you please let me know what can I do to fix this? Thank you
what do you mean about the logo is not appear? Did you set the logo in Customize > Logo section?
Also don’t forget edit the page, scroll to the bottom of page at Page Settings section to check the custom logo as well.
Thanks
Hi. I mean exactly that. Check this screenshot: https://snipboard.io/XAdxkF.jpg there are no options to upload new logo. The second options that you mention, custom logo per page is working, but that mean that I have to set the logo in every page? Thank you
I guess there is problem while you installing plugins. You can send your site admin’s credentials to frank@thememove.com – then, I’ll check it out
Hi. There are 31 files from core directory that are imposible to upload from FTP to the hosting so is impossible to update the theme with wpbakery. Are you going to publish any update to fix this soon? Regards
You can download the new theme version in Download section to update.
For the WP Bakery, please contact me at linhdo@insights.is then i will share you the latest version.
Thank you.
Hi. Thanks for reply. I already did, as I told you, and there are 31 files from core directory that can’t be upload so is impossible to update the theme.
Hi,
Update theme means removing the old theme and upload new theme. You don’t need to upload each files: https://thememove.ticksy.com/article/13943/
If you don’t get it, just contact our support team via the email above, he will help you to update the site.
Regards,
TM
Hi. I am sorry, but you don’t get it. The problem is that: I can’t upload the new theme. And of course the new theme need all their core files to work. And there are 31 files from the core directory of the new theme that are impossible to upload, so your new version of the theme doesn’t work, it show a white screen all over, at front and admin side. Is there a way to make ot work? I need to update the theme because older version have an issue now. Thank you
Can you provide your admin’s credentials to my email? Then, I can help.
Hi. I send you an email. Thank you
Thank you.
Hello! Before purchasing I want to know if there is option to customize the header of this theme for mobile view. So there is different header for desktop view and a different header for mobile view. Also is there an option to make the header sticky for mobile view?
Hello
If you see in our demo, the mobile header layout is defferent with desktop header layout. What do you want to change?
Also of course the sticky is already exist.
Thanks
