23206 comments found.
Just a heads up about a bug. There seems to be a bug in the countdown timer when product is on sale. When a product uses the simple template, it does not respect the timezone set in Wordpress Settings (it uses UTC). When a product uses the variable template, the countdown timer respects the timezone setting. So when products are put on sale and a date is set, and Wordpress is set to e.g. Oslo time zone, some products are counting down 2 more hours than the others. The workaround is to set time zone for Wordpress to UTC for now, but would be nice if this bug could be fixed in future versions.
Hello, @VISIAN,
This is not a bug but that’s because you didn’t change the timezone of the server in which the WordPress site is installed. You only changed the timezone in WordPress settings but you didn’t change the timezone in the server. Oslo’s timezone is UTC+01:00 and perhaps your server’s timezone is after UTC + 2.
If you set the sale end date to 2020-10-03, it will calculate the timezone difference between the server’s timezone and WordPress’s timezone.
This is how it works and you must have to make sure that your server TimeZone on which the WordPress is Installed and your WordPress TimeZone must match and same and then you first have to change/set the WordPress TimeZone and after it set the SaleTimer, I am sure it will work for you normally.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sure, but why is there a difference from one template and the other then? I think that’s a bug. Also, I did buy the theme 5 times and this is not support, it’s a bug report.
Hello, @VISIAN,
Please try the above solution, For your report, I’ll also forward it to the development department for testing it in deep and if this is the bug then try to solve it with the upcoming updates of the Theme.
Thanks for your understand.
and i created ticket before i will make another help me plz
Hello, @Kareem_Youssef,
The Form you were using on your site under Widget was not the Mailpoet but the Contact Form 7 as showing in this screenshot: https://postimg.cc/XXX8JFvM
That is the reason you were not getting the Subscriber Emails in MailPort >> Subscription and now I have changed that Contact Form 7 with the MailPort Form: https://postimg.cc/0ztjb6Q3 and it is working now: https://postimg.cc/3ysKv2HL & https://postimg.cc/XBVXr9wR
Regards, P-THEMES.
thanks i proud to buy this theme
You’re Welcome!! 
but i want to use same style of contact form 7
Hello, @Kareem_Youssef,
You have to style it as per your requirements by using Maipoet plugin options or using Custom CSS by your own.
Regards, P-THEMES.
Hi Porto,
Is possible delete the cache of theme ? Is because a problem in search console, I don’t see URLs of translate languajes.
Thanks
” 1. Does clearing your caching from your theme, plugin, server, CDN like CloudFlare or browser resolve the issue? If you are not sure how to clear caching from theme/plugin please speak to those authors. “
Hello, @Joaquim_,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hi, could you please reset my purchase code?
Hello, @okej111,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
what should I do with this issue: Blank pages when the Porto Functionality plugin is active. will it have any solution soon?
Hello, @hanounomar,
Can you please make sure that you have followed the below given solution given in the Note,
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
If No then please follow it, and if yes then please contact us via our support system with your site WP Admin Login and FTP or CPanel Login details so that we will check and solve the issue for you on your site or provide you the best possible solution for it.
Regards, P-THEMES.
the last update of plugin Porto Theme – Functionality (ver.1.7.7) doesn’t work. i have update the latest version of porto template 5.4.6 and i have active the porto child version 1.1. before the updating everything worked fine. Now not anymore. I can’t modify “product’s description” in my products in woocommerce. I sent a ticket to support.
Hello, @rossella76,
I have just confirmed from the support team and and they said that they replied your support ticket #103317 with a solution so please check your support ticet reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Where do i change the color of the portfolio hover?
Hello, @lxaaronxl.
You can change the layout of the Portfolio from Porto >> Theme Options >> Portfolio >> Portfolio Archives as showing below and you can change the Portfolio Item hover color on Archive page using Custom CSS only, please share the URL of the page and the screenshot which hover you are talking about so that I’ll check and provide you the best possible solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I’ve a problem when i want to translate the mini cart i can’t find the text in the string translation, please help me to make the content of the mini cart translatable. Thank you
Hello, @chribclick,
Please make sure that you are using the very latest version of the Theme and Plugin which you are using for translating your Theme and also make sure that you are using the very latest version of the translation file, I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
unfortunately I am using the latest version of the theme and the latest version of the translation file and I still have the same problem.
https://linkpicture.com/q/porto-translation-issue.jpgHello, @chribclick,
Ok, Please follow the below-given threads now for the strings can’t find in the String Translation option of the WPML.
https://wpml.org/forums/topic/cant-find-some-strings-to-translate/#:~:text=Please%20go%20to%20WPML%20%3E%20String,to%20the%20String%20Translation%20table.
https://wpml.org/forums/topic/cant-find-strings-3/
https://wpml.org/forums/topic/cant-find-item-in-string-translation/
https://wpml.org/forums/topic/cant-find-some-strings-in-the-string-translation-screen/
Hope this will help you in solving your issue and if not then please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hello! I bought your theme and tried to use, but: Your ip address is blocked as spam!!!
Hello, @Octrom,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi there all,
Does anyone know how I can make the footer and header area full width? I have changed the settings in ‘General’ multiple times (set to ‘Wide’) but there is absolutely no effect and I am quite sure it is not a caching issue as I have been flushing very regularly. I’m really at a loss and have not been able to get an answer through support so far.
Thanks
I am using the IT-Business demo.
Hello, @brigadier272,
I have just checked your site now and it is working perfectly fine at my end, please see these screenshots:
https://postimg.cc/MMLyrmQy
https://postimg.cc/y39Sp4BH
Try to clear your browser cache too.
Regards, P-THEMES.
Hey! One of my customers is using your theme and now he have hired a SEO agency to help him with the site. They are complaining about the hidden
as Google is preferring things that can be seen by the human eyes. He have been setting his own H1 titels so now he got double. We suggested ro remove what he set, but they say it’s better to remove the hidden H1 as it’s not visible.
Now I can do that by removing the code from the page template, but do you have a hook or any other suggestion how to remove it?
Example from your demo I am refering to https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/watches/<div class="pt-right d-none"><h1 class="page-title">Watches</h1></div>
Hello, @Choueiry,
Sorry to say that but there is no such hook, and this is added in breadcrumbs, your client turned ON the breadcrumbs on his site but not the title and that is the reason the title is hidden, simply if your client turned OFF the breadcrumbs then that code will be removed otherwise you have to remove it manually as you did for your client, and please ask your client if has any other query contact us via our support system with his Theme purchased Envato account.
Regards, P-THEMES.
Theme dosen’t work with elementor 3 – when I roll back to version 2 elementor all works good – I’m having problem with missing header and product page.
I’m not using cache – I was testing on my staging website without any plugins – only woo/elementor 3 and porto theme
Hello, @aldaronn5,
Can you please make sure that you are using the very latest version of the Theme and Plugin? If not then update again and if yes then once reset your WordPress and start from scratch again and if still, you will find the same issue then please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi there,
It seems like this theme is not compatible with iPhone iOS. The image or video cant load properly
iPhone iOS:
http://prntscr.com/urp40c http://prntscr.com/urp47iAndroid:
http://prntscr.com/urp591 http://prntscr.com/urp5fvHello, @mistercoffee,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
I uploaded and configurated correctly the whole theme but i can’t set a demo shop because when i set then i see it in a browser the whole site is crashed. It seems like it didn’t loaded the stylesheet correctly. Please help me immediately!
Hello, @tothisti,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/G4J4wS6h it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Okay the problem was that because of the https prot. It didnt dowloaded the stylesheets(mixed content issue). A plugin (mixed content fix) solve this problem.Nonetheless thanks the reply.
Sound’s Good!!
You are the best
after the latest update there is blank space in left and right of mobile devices iphone xs and samsung s9 tested. please bug fix
on home page gemstones.co
Hello, @shinestones,
This is not our Theme issue but this is your “siteground-optimizer” issue, I can see your site CSS is coming from “siteground-optimizer” so please turn it OFF and remove all the server cache as CDN activated on your site from server: https://postimg.cc/Xrv8pd3W and site cache and finally check back after removing the browser cache, I am sure you will not finds this issue and if yes then, please remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details with us via our support system and with a screenshot of your issue so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Done everything disable cloudflare disable sg cache clear all cache browser cache but problem still there please help me already opened the ticket and sent the screen show over there please help me asap
Hello, @shinestones,
I have just confirmed from the support team and they said that they already replied to your support ticket: #103265, so please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi! how can I run 3 sites with the same license? We use 2 sites for dev and 1 for production. We used them for 1 year but today I need to activate Bakery Plugin.
Hello, @aikaokee,
This is against Envato policy, you can only use the single license of the Theme on a single site only, you may wish to confirm from Envato as well, please read the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Please could you urgently pick up ticket #103156, regarding release purchase code for a new website. We currently can not continue building the website for a client. Ticket is set to urgent, but hasn’t picked up yet. Thanks in advance!
Hello, @R_Koek,
First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and you have generated your support ticket when we were not on the desk, now I have just confirmed from the support department and they said that they solved and replied your ticket #103156, so please check your support ticket reply and reply to your support ticket accordingly if needed and please always be patience.
Regards, P-THEMES.
Dear porto theme , i am having some list of queries before i purchase the theme, on which email id i can send presales queries to you?
Hello, @ronak_chudasama,
First of all, thanks for showing your interest in Porto WordPress
You can share your pre sale questions with us via our email newsmartwave@gmail.com
Regards, P-THEMES.
Thank you for sharing email id. I have sent presales queries on email id which you have mentioned. Within how much hours i can expect reply?
Hello, @ronak_chudasama,
Now, Please be patience, once the agent will check your email, you will get a reply accordingly.
Regards, P-THEMES.
hey there, I’m having problems getting the main menu right. I imported the construction demo and this is what the menu looks like: https://prnt.sc/urc39b. Assist please!
Hello, @lmicetic,
Can you please share the site URL which has the issue so that I’ll check and provide you the best possible solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello I’m having a trouble in theme when i added new attribute to product the added to product I can’t select the attribute
Hello, @itbeep,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you or provide you the best possible solution for it.
Regards, P-THEMES.
