I mean the product don’t appear. It kept on reloading

Hello, @muhammadarham122,

Please go to Porto >> Theme Options >> General and turn OFF the skeleton Mode from there, save changes and check your site after removing the browser cache as showing below:

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/07/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @ziccia,

I am sorry but this is not dynamic, This is only for the dummy purpose and we have added it using Custom JS, You can change/remove it from Porto >> Theme Options >> Skin >> Custom JavaScript as per your requirements.

Regards, P-THEMES.

then why do they place it: if it is useless

Hello, @ziccia,

As I explained above, This is just for the dummy purpose, you can use your own JS code at that place for any purpose.

Regards, P-THEMES.

Hello, @ziccia,

You have to change it into the Theme language files as per your requirements:

Regards, P-THEMES.

Hello, @MrScott15,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.thumb-info .thumb-info-wrapper:after {
    background: rgba(33,37,41,0) !important;
}

Regards, P-THEMES.

THANK YOU…

You’re Welcome!!!

Hello, @gipande,

Please watch and follow the instructions showing in this video I have created for you:

https://jmp.sh/x954ft8

Regards, P-THEMES.

Hello, @extraperiod,

This is only possible with a one-trick, you have to create the Author as Product Category and then assign that Author to your Book(Product) and turn to show the Author(Product Category) from Porto >> Theme Options >> WooCommerce >> Product Archives, it will work for you, please watch this video I have created for you.

https://streamable.com/hgxrja

Regards, P-THEMES.

Hello, @asianoccasions,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-

Regards, P-THEMES.

hi all, looking to remove the zigzag patterns from Digital Agency2 demo – anyone know how I can remove them all from the site completely?

Hello, @brigadier272,

1. It is coming from Porto >> Theme Options >> General >> HTML Block >> Content Bottom:

You can see in the above given screenshot the shortcode of the block has been used for it, so you have to go to blocks and finds and edit the particular block, edit it and Customize it as per your requirements:

2. We have added it using Custom CSS, you have to remove the Custom CSS for removing it from Porto >> Theme Options >> Skin >> Custom CSS as showing below, it will work for you.

Regards, P-THEMES.

Hello, @john_mcmahon,

It’s very easy to edit the Banner Slider on Home Page using the Elementor page builder, Please watch and follow the instructions showing in this video:

https://youtu.be/Xxr_-gLZtjU

And if you want to use the Slider Revolution slider to replace of that Home Page Slider then you have to edit your Home Page and scroll down to the bottom, you will find view options and under view options, you will find the Banner Type set as Banner Block, it means that Home Page slider is coming from Blocks, so simply remove the block slug name from there and change the Banner Type as Slider Revolution and set the Slider from there for you Home Page as per your requirements.

Regards, P-THEMES.

Hi Guys, I am not using that demo I am using this: https://www.portotheme.com/wordpress/porto/shop35/ There is no option in elementor to do what you have shown in the video. I cannot select the slider from within elementor. I can edit the banner block and change the background image but the changes do not show on the site. I also submitted a ticket about this: #103426 can you look at this and reply please? There are also a couple of other issues that I have mentioned in that ticket.

Hello, @john_mcmahon,

Please watch and follow the instructions showing in this video I have created for you:

https://streamable.com/hcob1h

Regards, P-THEMES.

Hello, @greggles77,

Sorry to say that but we have not tested any of the AMP third-party plugins with our Theme officially so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements.

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Regarding Mobile Site Speed: You can read more about it in the below-given docs:

https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag

https://apppresser.com/speed-up-wordpress-mobile/

https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/

https://www.shoutmeloud.com/check-website-loading-time.html

Porto Comes with the default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

Regards, P-THEMES.

Hello, @Chiditron,

1. Please edit your Home Page and scroll below, you will find view options and under view options, you will find the content inner top option and a block slug name set under it, so you have to remove that block slug name and save changes and check your site after removing the browser cache, it will solve your issue.

2. If you are using the WP Bakery version of the Demo, then please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

&

If you are using the Elementor version of the Demo, then please watch and follow the instructions showing in this video:

https://www.youtube.com/watch?v=qlhOBpYDw9Y&feature=youtu.be

Regards, P-THEMES.

Sorry, don’t have authorization to view this page. Kindly check again.

Regards

its the ‘PORTO SWITCH LITE now available for pre-order’ banner on the shop page on the game store theme

Hello, @Markkyler,

If you are using the WP Bakery version of the Demo, then please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

&

If you are using the Elementor version of the Demo, then please watch and follow the instructions showing in this video:

https://youtu.be/qlhOBpYDw9Y

Regards, P-THEMES.

Hello, @ecee,

I am sorry I am not able t understand your requirements properly, if possible can you please explain it with the help of a screenshot having marked on it that what exactly do you want?

Regards, P-THEMES.

Hi, you wrote this: “2. You can simply create your own layout for Single Product pages using Elementor Page Builder: https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/ And on this page I found “predefined templates”: https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/ It’s these I would like to see. And a bit down on this linked page there is an image and in the right column it says “Product layouts”, and a bit down there “transparent images” (marked “new”). Which is one I would specially see, but I would really like to see all. I already own several plugins with customizing possibility, and of course Elementor and Elementor pro, but I would like to see if there is a theme where it’s nicely all done, but still with customizing possibilities, inside Elementor, and not somewhere else. Like what I have seen so far but need a bit more understanding of usability and your premade templates, as that would be reason for me buying. Thanks!

Hello, @ecee,

You can check all the pre-built layouts of the single product page on any of our Shop Demo, check it here:

https://www.portotheme.com/wordpress/porto/elementor-shop1/

And here is the URL of the Transparent Images layout:

https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product/women-casual-bag-spring/

Now keep in mind, you can not edit the pre-built layouts of the single product page using page builder, but you can simply use them only, you can edit/change/create your own layout with the same transparent images using Custom Product Layout Builder, this is how it works.

Regards, P-THEMES.

Hello, @shu006,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

i select color this video link to explain https://jmp.sh/XUk01MX error still here after clear cash and change computer

plz some respect to answer and solve problems

Hello, @Kareem_Youssef,

Sorry for the inconvenience, Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and yesterday was Sunday a weekend and we were OFF yesterday.

1. Wishlist issue, Please deactivate all the third-party plugins including the cache plugins on your site and then contact us via our support system with your site WP-Admin Login details so that we will check it for you and also please take the complete back of your site before doing this and share the permission of debugging with us as well which includes deactivating all the third-party plugins and on-site Customization as well.

2. Sorry to say that but you can not change the “Add to Cart” button position on the Shop/Category pages from bottom inner to bottom image with pre-built layouts of the products, there is no such option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @Kareem_Youssef,

You have to use the Porto Products element on your site and set it as per your requirements.

Regards, P-THEMES.

i want check box not links

Hello, @Kareem_Youssef,

The element and the setting that I show you above will provide you the functionality of checkbox as you want, I have set up that element on my test site here:

http://hubdatasolutions.com/pearl/porto/global/test/

Regards, P-THEMES.

Hello, @alex_prv,

If you are using the Catalog Mode then please make sure that you have turned it ON from Porto >> Theme Options >> WooCommerce >> Catalog Mode.

Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.

Regards, P-THEMES.

WP Bakery also fails to upload

Hello, @ukbusinesscircle,

Please make sure that that .zip archive functionality is enabled on your site from your server, if no then ask your hosting provider to enable it and try again, I am sure you will not finds this issue anymore.

And for plugin update, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and share the latest plugin update with you.

Regards, P-THEMES.

Hello, @rushi99,

Can you please share the URL of the page where that Terms and Condition appearing so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

???

Hello, @Digital-Planet ,

You have turn it ON/OFF from Porto >> Theme Options >> General as showing below as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/01/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.