3117 comments found.
I bought the Template but now i see that Videos in Video-Posts does not shown in the News Focus Block on the Frontpage. ??? Thank you
Hey,
If you haven’t already created a support topic for this, please do so. To receive support at any time, please register and create a topic at our Support Forums.
Cheers.
Solved
We are facing a problem with the search icon in the navigation menu, nothing happening on click. please advise
Hey,
Check for javascript errors that may be caused by a 3rd party plugin or a widget. Further, if you recently updated to WordPress 5.5, make sure the theme is updated to latest version too. For further support, please create a topic at our Support Forums as support is only available via our support site.
Cheers.
Current site uses a number of NextGEN galleries on pages and in the homepage sidebar. Possible with your theme? Also noticed that the theme hasn’t been updated since 2016. ??
Hi I did not receive any notifications on the latest updates. Please check to make sure, that I will receive these in future
Hi, I am working on a site that has SMARTMAG theme installed on it. There is a problem with FOCUS GRID BLOCK Widget. Featured images of the posts appear on ALL tab but when user changes to other tabs in this widget the featured images of the posts disappear. Can you help in this. Here is the link https://tekhall.com/. The widget is used right after featured posts hero section.
Hey,
Since support is only provided our support site, please register and create a topic at our Support Forums and our support team will assist you as needed.
Cheers.
How do I update to the new version that took place on 8/20? WP says I am up to date but still on 3.1.1
Hey,
You can read our update guide here (login to your support account to view). For further support, please register and create a topic at our Support Forums.
Cheers.
We have Version 3.2.0 and want to update. What is the easiest way? Purchase new license? Do settings remain when installing?
Hey,
You don’t have to purchase a new license if you already purchased the theme – simply locate the account you purchase the theme with. New version should be available to download. You can read our update guide here (login to your support account to view). For further support, please create a topic at our Support Forums.
Cheers.
We need your help with the below please:
we are using a thirdparty plugin for ticker (Highlight News) and we need to move it under the menu, directly before the slideshow, is there any solution for this?
how to add readmore button at the end of each title at the home page?
how to specify the order of the posts (custom order)
Hey,
Sorry, we don’t have a feature for what you’re looking for. While customizations like these aren’t covered under support, our tech team can point you towards the right file or hook/filter to add what via code. Please note that support is available via our support site only. For further support, please register and create a topic at our Support Forums.
Thanks.
are you talking about a specific issue from the above questions? or for all issues?
I am using SmartMag on two different websites. One of them is on WP version 5.4.2 and is working fine. The other is on 5.5 and the homepage slider is not displaying. I have checked all the settings and tried everything I can think of but I’m out of ideas. Is there a known conflict with WP version 5.5? side is d-mars.com
Hey,
You have not purchase the theme using this account. If you need assistance, please register using your purchase code and create a topic at our Support Forums.
Thanks.
We have purchased the theme, it was just purchased by someone who worked at the company well before me. I haven’t been able to track down the purchase code. No one saved any of that information. I’m now managing the websites and have virtually no information on anything and am trying to fix this and other problems. I would really appreciate some assistance.
You will need the original purchase info as the purchase account is required to download the update.
Cheers.
I hear you, but the employee that purchased it hasn’t been with the company in many years. We don’t have a way of getting a hold of this person. Is there any way to find out my product code from within WordPress? The theme is active and working, so I know it’s been purchased, I just have no access to the details of the actual purchase.
Hi, in “Theme Settings > Single Post / Article Page” we are disabling the “Show Author Box” option, however it continues to appear on our post pages. How do we remove this?
Hey,
That should generally work. Please register and create a topic at our Support Forums so our tech team can check your site and see what’s going on.
Cheers.
Hello, i need a little help please. How i make a category/post do not apear on slider?
Hey,
By default you can either manually select posts to appear in the slider, or show the latest posts. To exclude a specific category, it will have to be done programmatically via a filter. Please register and create a topic at our Support Forums and our tech team will assist you.
Cheers.
Thanks, so the category is more complicated to hide on slider, but for a simple post how i do exactly?
How do I access the theme’s page builder? The only builder I see is Visual Composer.
Hey,
If you recently downloaded the theme and have WordPress 5.5 installed, there was an issue. Please re-download and re-install the theme and plugins. You will find the page builder tab then when adding a page from Pages > Add. For further support, please register and create a topic at our Support Forums.
Cheers.
Hello I have a problem with the site. Watch my site www.ttg-netphen.de The pictures on the main page in the posts are on the main page not in focus. Only when I click in the posts it is normal. How can I fix it? Or is this a theme troubleshooting?
Hey,
It looks like the issue is coming from some plugin. Please register and create a topic at our Support Forums and our tech team will investigate and assist you as needed.
Cheers.
I dont get my password reset link. I cant login
Pre-purchase question: Is there a demo site where I can log in to see the WP dashboard? Or do you have screenshots? I would like to see the back end thoroughly before purchase. Thank you!
Hey,
Sorry we don’t provide backend demos due to security issues. You can send us an email via this contact form mentioning which area in particular you would like the screenshot of and we’ll email it to you.
Cheers.
hello we bought the theme but we can’t see the new demo thezine (light) demo
5 other demos available
we want to install thezine (light) demo
can you please help
Hey,
TheZine (light header) demo is same as dark demo – only difference is the header. You have to import the TheZine sample content and change the header to Light from Theme Settings. For further support, please create a topic at our Support Forums and our support team will guide you in detail.
Cheers
there seems to be a little difference but in the layout … let’s see, thank you for the quick reply
Hello, on our site we used an other slider plugin because I dodnt know which you use. How can i get the demo slides for your plugin instead of import all new demo content? Is there something to upload maybe as demo slides? Which have the exact size
Hey,
You can activate the slider by following this and if you’re not using the latest posts option, you can use this guide to add posts to the slider.
Please note that we provide support via our support site. For further support, please create a topic at our Support Forums.
Cheers.
Is the new update already released on 2nd April ?.
Hi, Is it possible to have two section columns on the body of the main page? // Like this template https://demo.tagdiv.com/newspaper_magazine/
Hey,
Sorry that’s not available when using the default page builder.
Thanks.
facing problem in importing demo content – Kindly help us ASAP
Hey,
Please make sure to read this section of the docs including the Tip mentioned there related to host configurations. We offer support via our support site. For further support, please create a topic at our Support Site and our tech team will assist you.
Cheers.
