369 comments found.
we send support request yesterday and still no response form your team .
Hi there,
Please understand that our teams response time is within 24h and you will for sure get an answer as soon as possible.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Thank you for your patiance.
Support
Edge Portfolio part of
Qode Interactive
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Where can i find the image ( the illustration with the deers that you use on the main slider of the development studio ) with the deers?
Hi there,
Thanks for taking an interest! You can read all about the images that comes within the demo import here.
Also do note that those images are under copyright and if you wish to use them you will need a license for them.
Support
Edge Portfolio part of
Qode Interactive
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Ok, is there a way to enable WPBakery Frontend Editor ?
Hi there,
For sure it is. Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes, i saw the new update and i have a question: Did you really update just the Instagram Feed to 2.0 version or maybe some fixes you not mentioned? If you really updatet just Instagram Feed, then i can skip this update, for i dont use any social media things.
Thank you 
Hi there,
Thanks for contacting us. In our theme change log, this is the only change that has been added, so if you do not use it you do not need to update the theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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1: slider images are not coming in slider, even its not showing any error
2: As per the theme criteria, we needed to install Suoshin. But Suoshin can be install in PHP5. So after installing it when we have installed the theme, woocomerce plugin is not installed as it required php7.
so definitely they have some other settings or css things which they can provide us. Please help us to resolve these two issue.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Due to the problem we experienced due to hosting, we deleted the wordpress and theme directory and installed it again for the same domain name. When we enter the purchase code in the new setup, we get an error “Code is already registered for other domain”.
Could you help us ?
Since we deleted the theme without deregistration, we cannot do any action now. What do we have to do?
Opened support request last day with #67574 number. Nobody interested …
Hi there,
Once we check we do see that your request has been answered to, so if you need any further assistance please keep the conversation with our support agent.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just bought the theme and I need to change the hover button color. Could you help me with the process ?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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How are you supposed to update the theme? I’m on 1.8 and I want to update to 1.9, but I can’t find no automatic update functionality in the theme on my WP site. Do I need to just download 1.9 from here and add it to WP? Does it upgrade my current theme or I need to restart from scratch on the updated theme???
Hi there,
Please read more on how to update the theme and its plugins here.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, I managed to update using the suggested “manual” method and everything worked as intended.
Hi there,
Happy to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi I had some questions, I needed a theme where I can put new pages for registration of tournaments and wanna do multiple tournaments at the same time,
Things I need are:
•Home Page •Upcoming Tournaments ->PPL Europe Edition Season Zero Scrims Direct Pass •Previous Tournaments ->PPL ->PMEC •Register Now •About Us •Contact us •Discord
And sliders with buttons + I wanna put pngs of team logos and their names below it as featured teams, so can I add all these through plugins and Page builder in this theme?
Hi there,
Thanks for taking an interest!
We have to say that PlayerX doesn’t have a login/register functionality by default, but is compatible with bbpress forum plugin that does and it’s not working via AJAX protocol, but a regular redirection.
Otherwise you can create as many pages you wish and use all our themes shortcode to build your pages. You can also check our themes documentationin order to get a better grip on how the theme is functioning and what possibilities you do have with it. If there’s anything else, please let us know!
Support
Edge Portfolio part of
Qode Interactive
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Hi I’m more interested in Overworld but I didn’t got the same answer about adding a registration page, I’m really into buying one of your theme but I need the registration button so players can register their teams on the page. Can you suggest me a theme best for that? Because it’s compulsory for me to add a registration page as we do monthly tournaments as being most reputitive Organization of country.
Hi there,
Could you please send us a mail to office@edge-themes.com providing your information and what exactly you need so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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importer keeps crashing at 56%!
Trying to submit a ticket for this and my support is expired! Theme has not worked or been used. Now it wants me to pay $50 again? No thanks! 1 star
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Probably the most infuriating theme i’ve worked on, on TF. This bloody logo keeps overriding the logos set in the player x options > logo.
I’ve updated them ALL to the same logo. Saved > still shows this damb logo!
I even right click on this logo and it shows the NEWLY UPDATED LOGO.
But onsite it still showing this:
https://playerx.edge-themes.com/wp-content/uploads/2018/06/logo-divided-header.pngHi there,
Sorry to hear that you struggle, please check that page setting for logo if it is possibly set over there. You should know if any of the page settings are set they will overwrite your Global options.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hello suddenly the mini slider under the main-home slider disappeared , where can i add it again or turn it on ?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi! From the last update the tabs show all the content: see what i say on my website: elneroas.com/about-me/
can’t select the tabs, just put all the content in the taps under
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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After installing the new update (from 1.8 to 1.9) , Slider Revolution and Essential Grid doesn’t work anymore. Are they other people who have problems with this too?
I can’t put 49,88 $ for a 6 month support on the line. It’s really frustrating, how an update can destroy everything… Is it for the support even possible to fix it?
When I say it doesn’t work anymore I meant, it’s not showing on the frontpage. In the backend, I can edit and see all of them + option + everything I made, I can even create new one but it won’t show on the frontpage…
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Support
Edge Portfolio part of
Qode Interactive
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That’s not the problem. I have the latest version of everything. But after the update, Essential Grid and Slider Revolution doesn’t showen on the frontpage and I have no idea, why it might happen. Before the update everything worked just fine without any problems.
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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At the start there is normally a Slider Revolution, but it doesn’t appear, if you take a look at events. You will see that Essential Grid isn’t working anymore.
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, your theme is great, but I want to read twitch and youtube streams and videos directly on the site, is it possible? currently when i click on a demo video it sends me directly to youtube and i don’t want that, best regards.
Hi there,
Thanks for taking an interest!
You can add a video button https://playerx.qodeinteractive.com/elements/video-button/ which will open a video on the page But the stream box element will lead to youtube or twitch channels yes.
Do let us know if you have any additional questions
Support
Edge Portfolio part of
Qode Interactive
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Hi Edge-Themes i am still not getting any support for the support ticket open with qode interactive can someone contact me???
Hi there,
Please provide your request ID so we can check the status.
Support
Edge Portfolio part of
Qode Interactive
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60759/60875
Hi there,
Thank you, we have located your request and can see that an agent has been assigned so you will for sure get an answer soon.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi. this is terrible, im still not getting any suppor from the open support ticket can somone contact me already??
Hi there,
Please provide your request ID so we can check the status.
Support
Edge Portfolio part of
Qode Interactive
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Hi ive deleted wordpress and re-installed wordpress again with the theme but was informed “Code is already registered for other domain” please help
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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hi.. im barely getting any support, open a ticket but no reply.. possible to get a refund??
Hi there,
Thanks for writing in! Please understand that our support teams response time is within 24h and we do see that your request has been responded to Our support team is working really hard on answering all our customers requests. Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi I need to check if your theme supports redirects for CDN, CDN not working with this theme
Hi there,
It supports CDN for sure. If you have any additional questions and need assistance please continue the conversation with our support team.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hi.. im still not getting any support. Can you get someone to contact me please
Hi there,
Please provide your request ID so we can check the status.
Support
Edge Portfolio part of
Qode Interactive
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I am trying to contact you in support but it doesn’t let because it says my key suppport has expired. My only issue is that i can’t register my product on the same domain after website re-installation. How can i re-register my code?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Theme,
I have a general question: I have a license for WPBakery Plugin, in my case i can take WPBakery Updates. But my question: If i update the WPBakery Plugin, will it work with the Player X Theme or it can be a problem maybe? Like now, your theme is not updatet since 1 year, for that reason i ask you.
I dont know how big the update effect on the theme is.
Thank you
Hi there,
Thanks for writing in! You can for sure update the plugin it will not have an impact in the theme performance.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes
I have a question about Cart in Mobile. Normally in the Browser (Desktop) you will also see the Cart on the top of the Website, so the user can click quickly to go to the cart.
But in mobile i cant see nowhere the cart widget. I was contacted from a customer, that he cant find the Cart where he was added the product for buying. Then i told him that i have added a Link in the Menu for Cart. But its not user-friendly.
How can i add the Cart in Mobile?
I check the Documentation, Your demo, but it seems you have forget that. Usually every Webshop have the Widget also in Mobile.
See images:
https://ibb.co/89XqgSwhttps://ibb.co/z4m2xZd
Thank you
Hi there,
In Appearance > Widgets > Mobile Header Widget Area you will be able to add your cart widget.
You can read more about it here We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Edge-Themes,
what a shame! Next time i will search the documentation better. Its well documented. But thank you a lot for your time, you provide always help which I also really appreciate
Thank you
Hi there,
Glad we could help and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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