7265 comments found.
You have ny video to guide to install new version of themes on WordPress?
Like they are two , and file has only Child Theme – no parent theme.
then Two folder of them with Wp & Elementor
_ after installing, error show that you have only Child theme , please install the parent theme.
Any helpful video ?
Hi, please check https://codex-themes.com/thegem/documentation/#getting-started-main
Hello , I am setting up the Shop page – and height of “Product Display” is up / down -
How can I keep the same height ? and Edit the Product Display ? Like If I don’t want “product Icon” next to Cart icon. https://www.sunbeamfoods.com.pk/shop/ &How can Edit / Style of “product Quantity” ?
https://www.sunbeamfoods.com.pk/product/almond-oil/I’ll be very grateful for your help.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes, we will check
I think I found a bug. After the latest update of the theme the ‘Footer Background Color’ (set thru Theme Options) doesn’t correspond anymore with the actual footer background color when the website is viewed. I have put it on the color #4a4a57, but the footer background color on the website is suddenly white. It worked fine previously and I did not change any color or footer settings.
Hi, as we cannot reproduce it would you be so kind to share your URL and access details via our contact form at https://themeforest.net/user/codexthemes so we can check? Thanx
Ok, thank you. I will contact you with the details ASAP. Best regards, Bart
Image galleries of the theme are a little bit useless. If you have a large image gallery, there’s no aesthetic option available.
Hi, would you be so kind to share bit more details on that via our contact form at https://themeforest.net/user/codexthemes ? Galleries are very flexible in their settings, maybe there is some misunderstanding? We would be glad to assist
Hi, I tried updating my website to the latest version and now it didn’t update fully and now it my website just stalls. Can’t get into the backend either.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your access details.
Hello there. I have been the biggest fan of your theme collection. Have used it so many times without any problem.
But recently I imported your Raven agency theme and a lot of features like that raven slider (the very reason I installed this theme) is missing .. a lot of attractive graphics are missing. Can you please help?
The website is zazenmediagroup.com
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your access details, we will check
Thank you so much. I just sent you the message with access details
Recently We bought your theme thegem.
https://stylesdelight.com/ this is our main site. we installed the theme here. also tried to install on another subdomain to see how the theme works or test purpose. but now suddenly it saysYou have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212.
we already deleted other sub domains theme so that our main site works fine..
Please de register from all active license that i used for test purpose and keep alive only my main site https://stylesdelight.com
Hi, should be working, please check again
I want to use the theme for another website, will i have to pay another $59? i need this theme for many websites like as of now at least 5 websites, please connect me at gsi.gaurav@gmail.com to discuss this out.
Hi, please check mail
Hello. I can’t see product image on mobile. Even on your demo on official website
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on this and your URL, thanx
Hello, I have been using the plugin User Menus – Nav Menu Visibility on my site for a while not but it no longer shows up in my menu appearance unless i disable the theme. Is there something in the theme that would prevent this from working?
I did try to add this to my functions file but im guessing i have a typo or something: remove_filter( ‘wp_edit_nav_menu_walker’, ‘TheGem_Edit_Mega_Menu_Walker’ );
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL
Hello, I am using my activation code on the localhost but here I find this error. “You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212". Before 1 month I have raised a ticket to resolve this issue, From your side, I got a mail that use your activation code on 1 live site and use many times on the localhost. But it’s not working please help. Email- er.praveenmishra03@gmail.com
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
Okay, So please remove my activation code from my all site, so that i can use my code on my Local host.
If you will remove activation code from my all sites then the code will be workable on local host or not?
Hi, you need to remove TheGem and all its files from the websites where you don’t need it and let us know.
Actually, I have no any active site now. I have only brandvedas.com, which is active now. So i request to you please deactivate my activation code from all. Only rest brandvedas.com.
Hi, please check, should be working
Hi,
I did several tests on my site, but I reached the activation limit for my theme, can you release it again so I can activate it and continue the work?
Hi, please check now, should be working
Hi I bought the thegem. Just a quick question on the home page i need two column product for mobile. I cant find the setting to have two column in the customization panel. I open the ticket also but still waiting for reply.
Hi, replied in ticket
Hello, can you deregister my license from all development sites? Thanks a lot.
Hi, it seems you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
Please i want a refund
Hi, sorry for this delay, please contact our support at codexthemes.ticksy.com
Please deregister my thegem theme for any dev website I have use it to try installation please so I can now use my license for the real website. I hope I will finally make it work. Thanks !!!
Hi, please check now, should be working
I will try . Thank you ! So kind for your fast response.!
Buy and install the Demo “craftsman service” install everything but do not install the sizes or count them.
screen1: https://prnt.sc/urlpsj screen2: https://prnt.sc/urlq7i screen3: https://prnt.sc/urlri6
practically the entire web is with the text sizes or with some fonts or icons.
Hi, please go to Theme Options and click on “save”. After that clean your browser cache and check. If this issue still will be there, please contact us via codexthemes.ticksy.com
Is nobody going to help? I have sent tickets and several days have passed.
Hi, sorry for this delay, we have got your tickets and will reply asap.
Hi, here: https://codex-themes.com/thegem/thegem-charity-non-profit/# // where I can see donation page? how can I see the internal pages there?
Hi, thank you for your request. This particular demo is made as a onepage website. You can use any of the 400+ page templates included in TheGem to combine this homepage with internal pages creating your unique layouts and website.
Does this theme have paid memberships included?
Hi, thank you for your request. You can use following free plugins for membership website: https://wordpress.org/plugins/wp-members/ or https://wordpress.org/plugins/members/ . If you need some more robust solution, we would recommend to use https://memberpress.com/ . Also you might take a look at this list of best membership solutions – all are compatible with TheGem: https://optinmonster.com/wordpress-membership-site-plugins/
Hello, I can’t edit the top of my site ! Look at this : http://circle-app.fr/. Could you help me ?
Moreover, I am not able to switch the anchor so my menu don’t play his role…
Hi,
1. Please check here https://prnt.sc/urfwdr , https://prnt.sc/urfxc9 , https://prnt.sc/urfxpq
2. You can modify the anchors in your sections https://prnt.sc/urg02v and in menus here https://prnt.sc/urg0me
Thank you so much !!
You are very welcome
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