51 comments found.
WPBakery Page Builder update?
Hi there,
Thanks for purchasing. You can update WPBakery in your admin area or Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
Hi guys, the theme preview ist offline. 500 error. Is there a reason for this? Best.
Hi there,
We just checked and it looks fine on our end. No any kind of error appears as we attempted to view the preview. https://prnt.sc/gxOjIJ1q-B6N
You can check the demo itself too, if you like: https://ninetheme.com/themes/cursor/
Thanks
Purchased 
Thank you.
Hey,
Thank for purchasing and welcome to the great Ninetheme family 
Btw, if help is needed with installation or something else, please submit a ticket on our support desk and our support team will gladly help you out.
Have a nice day
Thx.
Support? Maybe. The theme must work with the Ultimate Member Plugin
Best, Micha
I think, I need support. So I write a ticket now.
Hi Michak,
Sure, our support team will gladly guide and help you out with your issues/questions.
Have a nice day!
Many thx. Ticket: 3069934
Have a nice day, too
Is there a list of icon shortcodes with a visual representation of each one somewhere – I’m just guessing at the moment?
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
The mobile logo is squished beyond recognition and I can’t see anywhere in the theme to add a mobile friendly logo version?
Hi Emma,
Thanks for purchasing.
Done, please check your ticket. It’s been addressed.
Have a nice day!
New Theme – Styler – Multirpurpose Modern Elementor WooCommerce Theme
Hi, I have meet a problem, which is the empty space field is not functioning even I have put 100px, there is not any spacing between the place that I want they have distance. I need to use design option to set the margin or the row, it’s very inconvenient. I hope you can help me to solve this problem, thanks!
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
But my support license is expired
Please check : https://themeforest.net/page/item_support_policy
You can enter the support system with a purchase code, the support team can only contact you if you open a ticket.
I have enter purchase code but it shows, Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Yes right : You will need to extend support or purchase a new license. https://www.youtube.com/watch?v=EOANZiKcLYM
ok, thank you
On Tags it state RTL does this theme Cursornt support RTL arabic ?
Yes support
Hello – not sure if this requires support update. Trying to lower font size on mobile for single page blog h1 u-text-title – but I think the inline css is taking precedent so the chg does not take effect. How would I override this inline code that is placed from the theme: cursornt-custom-style-inline-css ? thks for any advice
Hi,
Please post a message to our support account providing the related page url and our team will quickly address this issue for you.
Cheers!
Hello, Does the theme support WordPress 5.7?
Hello, yes our all themes compatible WordPress 5.7
Regards
Hello, Is it possible to get WPBakery Page Builder 6.6 for Cursornt theme? I’m theme version 2.2.4. I was directed to support (which has expired) but just need the new plugin version please. thkyou kyle
Hi there,
Sure thing. Please post a message to our support account and our team will help you out with this issue.
Cheers!
Hi
Documentation is updated and added the theme files. You can reach it with your purchase code after purchase.
Cheers!
Hi there please can you assist with my mobile menu, after installing demo data the mobile burger menu is hidden on the right side, if you did not know it was there you would scroll the page to the left to see it, on your demo though the burger menu is centered?
Hi there,
We unfortunatey do not provide customer support service in the comment platform. So, please submit a ticket on our support desk and our team will surely help you with your issues.
Cheers!
I couldn’t install the demo. Which I mean, after install and run the setup, it doesn’t show in my website.
Hi there,
First off, thanks for purchasing.
Please submit a ticket on our support desk. Our team will help you out with your issues.
Cheers!
Besides the WPBackery component, the wordpress editor doesn’t work either. Have you released recent versions?
Hi there,
Yes. Please post a message to the following account and our team will help you out.
https://themeforest.net/user/ninetheme-supportCheers!
Hi, the WPBakery component no longer works. The pages are all unformatted. How can I solve? Thanks
Hi there,
Yes. Please post a message to the following account and our team will help you out.
https://themeforest.net/user/ninetheme-support Cheers!Hi, this is pre-purchase question.
First of all, I would say, this is great theme.
The question is:
All the element are the same as on Live Preview?Particularly I’m interested in charts. Line chart and Bubble chart are the same ass on Live Preview (with responsive legend)?
And there is a problem with Line Chart on mobile. Can you check it?
Hi there,
Thanks for your interest and your nice comment
Yes, the theme has wizard demo installer, which makes you able to get the same demo data as previewed on ThemeForest. Our team will gladly address all of your issues if help is needed.
Cheers!
Hello, Do you continue to give support for this theme? We need know if is possible to renew support. Thanks.
Hi
Yes we will give support and updates, theme also is up to date.
Regards
Hello, Do you know if these theme and vs_compser is ready for 5.5.1? thankyou
Hey,
Thanks for purchasing.
Yes, we’ve updated the theme for the 5.5+ of WordPress as well as the WPBakery Page Builder. You may post a message to the following account if help is needed:
https://themeforest.net/user/ninetheme-supportCheers!
Few problems with theme:
1. I noticed there are people saying sticky menu does not work. It is also not working on your demo.
2. Is it possible to keep just the copyright footer? If your remove all footer widgets above the copyright, the copyright option disappears.
3. Is it possible to make logo bigger? There are options in theme but it does not effect height. it stretches the logo
4. Font awesome does not work. It shows BOX instead of icon.
I understand Envato Elements themes are not supported. These are the current issues with theme I faced. thank you.
Hi there,
First off, thanks for reaching out and reporting those issues. However, we’ve checked all the issues one by one on our local server and on demo as well. However, we never run into any of these issues you raised. So, if you need any technical issue, please feel free to get in touch with our dedicated support team using the following link:
Cheers!
Since I don’t have code I cannot submit a ticket. Is there special support package i can buy? - your sticky menu still isn’t working on demo. See screenshot https://prnt.sc/s89cej - I meant if you remove all the widgets. Copyright bar disappears. like this: https://prnt.sc/s89d8b
Hi,
Unfortunately, we do not have any kind of special support service package. To get a support service, you should submit a ticket on our support center.
Thanks for your understanding.
Cheers!
I cannot submit ticket since I don’t have code.
I just need help with footer. If your remove all footer widgets above the copyright, the copyright option disappears.I want to keep copyright and remove everything else.
Hi, Do you have any plugin that you can display Date over post thumbnail (post type?) or able to support this?
Hi
I have difficulty understanding this question, can you show it with a screen shot?
Best
Thank you for your reply.
I am referring to something similar to this : https://ibb.co/Z1jnkzK
Hey,
Our dedicated support team will help you out on this matter if you submit a ticket on our support desk after purchasing this theme.
Cheers!
