752 comments found.
Hi, the new update breaks the mobile version hamburger menu, which makes it collapse.
Hi,
Please update the Onum theme version 1.2.0.4 and clear your server cache and browsers cache after update the theme.
Thank you
Updated to Version: 1.2.0.5 still problem persists
Please send us your website to check. Thanks.
Hi, I just bought your theme “Onum – SEO & Marketing Elementor WordPress Theme” and I have one problem with mobile version and also one information about demo. In mobile version, Home 9, mobile menu don’t work properly. It starts open and close option don’t resolve the issue, after scroll down a while it starts working properly. The problem also exists at your demo page. Second issue is about imported comments in demo. There are 435 comments with links to porn, drug advertisment etc.
Comments don’t be a problem, I can delete them. Please fix an issue with mobile menu.
Best regards, Dariusz Rzasa
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I’ve just purchased your theme, but can not find the PSD files as described, can I receive them?
best regards!
Hi,
Please contact with us to get link download the PSD files: https://themeforest.net/user/oceanthemes#contact
Thank you
hi, i wanna change the picture of background at the contact page, but its show me this link: background-image: url(https://smsh-884023-juc1ugur1qwqqqo4.stackpathdns.com/2014723/wp-content/themes/onum/images/bg-page-header.jpg?lossy=1&strip=1&webp=1);
Hi,
Please change background image in backend edit page: http://oceanthemes.net/docs/onum/on-off-page-header-in-pages/
Thank you
I just want to install Home 1. When I click on the install button from Import Demo Data, the installation process takes a long time !! After completing the installation, he has installed all the demos !!! It has downloaded a large volume of files and filled a large space of hosts.
It was better to install only images, information and Home 1 pages and install faster.
Another problem is: I have already installed the template. Now I want to install Home 9. When I click on the install button, it re-installs all demos and pages !! Downloads all files again !! Why?
please check it.
Hi,
I have guide for you to import homepage 9 only: https://oceanthemes.ticksy.com/article/16445 and https://oceanthemes.ticksy.com/article/15634
Thank you
Hi,
Please update the Onum theme version 1.2.0.3 to fixed your issues.
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi! I have a problem. Suddenly some things on my site broke. Some elements, images that disappeared and entire blank pages. I would like some help. Thank you.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
After updating to latest version, text get blurry on mobile (android). This is a bug because of new fonts or something?
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
You need to have a license on Themeforest to get support. We don’t support customers whoes downloaded from Envato Elements.
This is users term: https://elements.envato.com/user-terms
Hope you understand. Thanks.
Thanks, I figured out the issue. If I disable Stick Header, then the issue goes away. Maybe the header animation is too heavy for mobile and causes the text to be blurry.
We’ll check this problem again. Thank you!
Hello! I just updated my theme, but i don’t have any demo content for header because is new, also i have problem with top bar on scroll. Keeps white letters in white background in homepage (homepage trasparent is enabled). My support is expired but this issue is from last update. Please guide me. Thank you
Hi,
Please don’t worry, please contact us to get support: https://themeforest.net/user/oceanthemes#contact
Thank you
thank you!
Hi, Please update Onum version 1.2.0.1 to fixed your sticky header. You’ll get notice update via email, Thanks
Its ok now, thank you!
Great work, Thanks
Hello! I did the last again update v1.2.0.2 and now you remove the option for top bar in mobiles! This is wrong because in top bar i have client area, language switcher, my social links etc. please fix this. It worked ok with custom css, and now i lost this option.
Hi,
Please don’t worry, please contact us to get support: https://themeforest.net/user/oceanthemes#contact
I’ll help you build a header for mobile included a top bar.
Thank you
Hi-
How do I customize the template? I uploaded into wordpress and it just looks like a simple blog with very few customizing options.
Hi,
Please try to read more the documentation to find a solution for your problems: http://oceanthemes.net/docs/onum/
Video tutorial import demo: https://www.youtube.com/watch?v=5QjjFqR1akg
Config your hosting before import demo content: https://oceanthemes.ticksy.com/article/15372/
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi-
I just installed the theme in wordpress, and I don’t have very many customizing options. Only menus and plugins.
I can’t change the logo, home page, anything.
Did I do something wrong?
Hi,
Please try to read more the documentation to find a solution for your problems: http://oceanthemes.net/docs/onum/
Video tutorial import demo: https://www.youtube.com/watch?v=5QjjFqR1akg
Config your hosting before import demo content: https://oceanthemes.ticksy.com/article/15372/
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello sir,
Home page element is overlapped.
sir please solve this problem.
thank you....Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
this side can’t be reached this site temporarily down …..this error show sir
Hi,
Your problem like this? https://ticksy_attachments.s3.amazonaws.com/1_631.png
If not, please send us a screenshot. Thanks.
solve website problem thank you sir…
Hello sir can we able to make a web page similar to appdeveloped page . Or can you make the same duplicate page?
You can use this plugin to duplicate page: https://wordpress.org/plugins/duplicate-page/
Please i need support.
I want the menu bar to be located at the right corner.
how can i do it, can you help, please?
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Please i need support.
I want the menu bar to be located at the right corner.
how can i do it, can you help please?
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I would like to have a comment it would be possible to remove the background image present at the top of each blog post. I want to leave the title and the information but I just want to remove this space which is too big for me. And as I put an image forward in the article there is the same image twice.
Thank you
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am interested in buying your theme, but I don’t like the effect on this underline menu (screen attached). Is there an option for this to be removed or changed? If so, in what way? I will say right away that I am not a coder, so I am afraid that I will not be able to handle it after buying it.
Screen: https://prnt.sc/uw1mnf
Hi,
Yes, of course. There is an option to disable the underline effect. It’s very easy.
If there is any issue, you can contact us to be helped.
Thanks for interested in our theme. Have a nice day.
So how to do it?
Hi,
We’ll support your problems after purchases.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
how to make menu coming from the right sidebar as shown in your demo and i can’t see the header builder option only footer builder is there
Hi, please submit ticket and send me screenshot about this to be helped: https://oceanthemes.ticksy.com/
Thanks.
Your demo has a right sidebar menu in mobile view which i want in my website and there is no option to change the header or any option such as header builder
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I haven’t the footer on my website, however I put footer option enable on customisze…
I dunno how to fix that : www.2points.fr
Thanks
Hi,
Please read more: http://oceanthemes.net/docs/onum/footer/ and http://oceanthemes.net/docs/onum/footer-content/
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How to add license code in website to get future updates
Hi, you can follow this to get auto update: http://oceanthemes.net/docs/onum/1-how-do-i-update-my-theme/
Hi, I bought the theme. I would like to change the header menu for single pages. How can I do that and change links also for buttons and logo? Thanks.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
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